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Target Gift Card
I purchased 5G Home Internet Plus on 5/7/2024, and installed it. The $200 Target gift card promo was available thru 5/8/2024, and it's been confirmed that I should receive it. However, it's been days past the 65 day mark since installing my Internet, and I still have yet to receive any email regarding the gift card. I…
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Verizon does not recognize my account number with zip code - New Customer
I just signed up for the 5G Home Internet last night. Today I picked up the internet box at a local Verizon store. There was no problems with picking up the box. I got home and I tried to activate it, and it wouldn't connect. I called client services and they could not find an account number for me that corresponded with…
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Issues redeeming Nintendo Switch from 5G internet promo
I added 5g internet to my plan on 5/10 and set it up on 5/15. I switched to 5g service instead of another internet provider since there was a promotional offer of a free Nintendo switch or $200 gift card after 65 days of service. I received an email 7/15 saying my offer was ready to redeem as well as the tile on my…
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Why do they think 5g home isn't available in my area
K I clearly have 5g home Internet that I have 10 devices hooked up to. My husband wanted another little cube so we weren't bogging mine down, but he gets an error saying it's not available in our area, BUT IT IS!!! BECAUSE I HAVE IT.
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Switching from old Internet Provider
Hi, I activated my Home Internet last week: Account # *** *** **** Actually I already paid to my old Internet provider Spectrum for this billing cycle : July 9 - Aug 8 It seems I am paying twice for this billing cycle - I would appreciate if you can suggest me how can I get compensated for this (at least prorated amount )…
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Sending email from 5G/LTE Home Internet (SMTP)
Hello All, If this is not the right forum please point me in the right direction. This is the closest thing I could find to a technical forum. Here is my deal. I am a new 5G Home Internet customer, migrating over from Comcast. I have a number of computers here, and they send me email messages to alert me of issues from…
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Switch and Target Gift Card
Has anyone actually received a Nintendo switch and the $200 target gift card. I left my Former Internet provider for this particular promotion and I was also promised that I would be given up to a $500 credit for whatever my former Internet company charged me for leaving them. I have been paying my bill on time for three…
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How long does it take for the 5G Home Internet return box to arrive?
I am returning the hardware for my 5G home internet, and 5 days ago I was told that Verizon is sending me a box to return the equipment in. However, it still hasn't arrived and I can't find any kind of tracking number. I don't want to find out that the box has been lost later on and have to pay the $200 for the equipment.…
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Mobile Router
I have Fios in a home I own in Metrowest Boston. I also own a home on the Cape. I would like to break the “bill by address” construct. I suggest Verizon let me take my Wi-Fi server to my 2nd home for no additional cost. What say ye?
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5g Home Internet Download Speed
Instead of add-on. Can Verizon deliver a consistent 5g home Internet Download speed through out the day? My download drops from 300 mbps to 20 mbps and back to 300mbps each day. 5pm-11pm is the slow down time. Feels like throttling.
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Has this happened to you?
I have had a host of issues since changing to Verizon for my home internet needs. The main one is slow speeds. I was offered a deal on switching to Verizon which was too good to pass up so I did it. And, WHEN it works, it is great. But when it doesn't, it is horrible mainly because the tech support can be atrocious. I will…
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How do I actually get support?
I signed up for 5G home internet, and decided it wasn't for me. Speeds in my area weren't what was advertised and it was a significant downgrade compared to my existing service. So I cancelled service and was told I would receive a kit in the mail to return my 5G gateway to Verizon. If I don't return it I'm being told I'll…
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Trying to return equipment
I had gotten a wifi router in February and cancelled service the very next day and here I am way in July requesting return labels every 5-7 business when the label is supposedly coming. I have spent 2 hours on every phone call speaking with people who clearly don't know how to assess this situation. I refuse to pay a $200…
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Target Gift Card or Chromebook offer
I have been trying to redeem my offer and have until the 26th to do so, however when i go to the offers box of the boxes are grey and do not have the option to select. I have spent 2 hrs today alone on the phone with customer support and have gotten no resolution other than to keep refreshing my page and that i have until…
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No promotion after agreeing to the terms of Verizon I have not received my promised Xbox
I need urgent help and assistance with collecting my promised Xbox which I have not received I have only received the 200$ Amazon card as well as the 100 credit on my account but have not received my promised Xbox I have been getting the runaround and near want to pull my hair out I have not received my promised Xbox you…
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Nintendo Switch promo / $200.00 Target Gift card promo
Been getting the run around from Verizon regarding this promotion. I am far past the 65 days, keep getting told it's coming. Hours on the phone with them. Absolute worst customer service I have seen. Company seems extremely deceitful offering this for signing up and not delivering. No resolution from 2 hours on the phone.
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Is there a wifi extender for the XCI55AX?
Is there a wifi extender for the XCI55AX? also is there a wifi 6e /7 5g home internet router i can get?
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Verizon forward issue
I applied a month ago and was qualified. I went to sign up today and could not check out. Then got an email saying discount was not approved this time. How do I reapply? What is going on?
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Gift card
once again Please someone provide me with some assistance. It’s been since March 23 and I still have not received my target gift card for $200 for having the 5G home Internet
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Gift card
Please someone provide me with some assistance. It’s been since March 23 and I still have not received my target gift card for $200 for having the 5G home Internet
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Terrible customer support
Verizon has never been this terrible to us. My wifi has been out since last night when I got home with no warning, I followed every procedure to reset my internet, and there was no fix. We have work to do on our computers and called customer support and they said 2 days is the quickest they could get here. We have had…
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My Business 5G Internet connection keeps dropping
Hi After running my Verizon internet side by side with cable I finally cut the cord. But a month later the service is bad, and the connection keeps dropping. I cannot run my home business like this. I have made many calls and tried everything but now they say I am locked in for 3 years. I may have to pay the penalty and go…
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$200 Target gift card & Nintendo Switch redemption issues
Hey there, I signed up for the 5G Home Internet in March and when doing so I inquired at the time if both offers were redeemable or if it was a pick-one-type situation and I was assured I could redeem the Nintendo Switch, and select the $200 Target gift card and I was told by the Agent that I would be eligible for both at.…
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I had a whole Sunday where I had to reset the router seven or eight times to get marginal internet.
I have had 5G Home Internet for about 2 weeks now, and this past Sunday and early into Monday it became unusable. I had to reset the router 7-8 times and finally did a factory reset before I could get internet back to the point I could work. I have never experienced anything like this, and checked my Verizon 5G phones and…
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5G Home Internet unreliable
This is happening every day mostly at night. It will sometimes run 300 down and 24 up but this is becoming ridiculous. According to there network team the network is working properly but as you can tell the network is not working properly. I can handle the slower speeds sometimes but the latency and packet loss is…
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Verizon Forward Removed from My Account in Error
With the end of the ACP, I received multiple emails from Verizon that although the ACP was disappearing, I would continue to receive the Verizon Forward discount without my having to take any action whatsoever -- the gist of these emails was that Verizon would continue the Verizon Forward discount automatically for anyone…
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Home 5G Internet
I have called 3 times just to get a return box and each time I'm told it is on the way, and it has never been sent. Now they want to bill me 200 dollars for the device. This is after they promised 500mb down, and I got 7. SEVEN. I cancelled the service within the 30 days and was told a return box would come. After the 3rd…
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Target Gift Card and Nintendo Switch Promo
I am extremely disheartened with Verizon for not fulfilling their end of their deal with the 5G Home Internet promo. I really was not even looking for new home Internet, as I was satisfied with the one I have. But as I walked in the store to pay a bill, I was approached by an employee who really sold the 5G Internet…
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Didn’t Receive $200 Target Gift Card and Switch
We purchased the home internet over 65 days ago and contacted Verizon customer service and they said we would get a link awhile ago but we never did. We have it on our receipt when we purchased the home internet we would get a switch and a Target Gift Card so we are pretty bummed! The internet is great, just didn’t receive…
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Nintendo Switch & $200 Target Gift Card Promotion Issues
Hi all, I like many was enticed into 5G home internet services by the Nintendo Switch & $200 Verizon gift card program with a redemption date of 5/12, but when I went to check on this the tiles had disappeared (I have included screenshots of communication to this post). I was so skeptical of this promotion that I asked for…