5G Home Internet
CME 1000 Wi-Fi Extender Mini Now Syncing with Router
My CME 1000 worked for a few months - now it will not sync with my Router, and it feels very "warm" (IMO) to the touch.. How can I get it checked / replaced?
redeem
it said i could get a $50 xbox gift card today now its not their why cant i get it?
Problems with Verizon honoring their promotions
We received a text back in April offering to buy out our iPhone 13 and apply 800 dollars credit over 36 months on the new phone. This would result in an increase of our payment of about $3.00 a month. This was an online transaction and the contact for Verizon was chatting with me and eventually called me. During the call,…
Technician
Does anyone here know how to get ahold of a real techinician at Verizon? The problem I'm having is a huge problem in my area and customer service has no clue how to help us. I just need to know how to contact a real verizon technician (look up definition if you dont know what I mean) or how to be elevated to the highest…
Connecting Printer
I have a HP Smart Tank 7000 series printer that was connected to our previous Wi-Fi provider (Cox), now I have Verizon Whole Home Internet, I can't connect my printer. I called tech support, placed on hold, hung up on, and did not get a call back. Thanks for treating me like I'm a valuable customer. Can anyone help me out?
Return box
I recently switched from 5G to LTE, and I have been trying to return my device since June 1. (It is June 26 today.) The box was sent to my old address three times, even after I gave them my new address over phone and also in writing. One time, an agent told me that he arranged the box for me and gave me a confirmation…
ASK-NCQ1338FA Firmware Update
Trying to update my ASK-NCQ1338FA Internet Gateway to the latest version - https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ I currently have Modem Firmware version https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update , but there is not an option to do so on the Gateway.…
Paper-free Billing Off
Verizon turns off my paper-free setting in my Account every month because they are "unable to reach you digitally." Text messages are sent to the Home Internet Gateway phone number. It does not receive texts so Verizon mails me a letter telling me to update my alert preferences or my "account will be de-enrolled from…
$200 TARGET GIFT CARD AND NINTENDO SWITCH PROMO
I STILL HAVEN'T HEARD ANYTHING FROM VERIZON SINCE SIGNING UP FOR HOME INTERNET SERVICE ABOUT PROMISED $200 TARGET GIFT CARD AND FREE NINTENDO SWITCH. I REALLY HATE I SWITHCHED OVER CAUSE ALL I'VE EXPERIENCED IS PROBLEM AFTER PROBLEM WITH EVERYTHING INCLUDING A HIGH MONTHLY BILL. PLEASE ADVISE ON THE HOLD UP FOR THE…
Target 50$ Gift Card
Where do I register for my $50 Target gift card?
New 5G Gateway - fast ethernet, slow WiFi
Just got my ARC-XCI55AX gateway. Plugged it in and it came to life quickly. I ran an ethernet line from the gateway to my desktop. Did a speed check and I constantly get 300 Mbps+. which is all we need (just my wife and me). However, doing a speed test with my phone/tablet on WiFi I only get 50 to about 70 Mbps -even if I…
Missing Return Kit for Verizon G5 Home Internet Gateway
Hi, I have not received the return kit for my Verizon G5 Home Internet Gateway device, despite being promised twice by customer service representatives. On May 5, when I cancelled my home internet service by phone, I was assured that a return kit would be sent to me. Additionally, when I called again two weeks later to…
Target gift card
After speaking with 4 different agents over a span of about 2 months I still have no Target promo code. I feel like I was lied to to bring me over to Verizon. Not only did I not receive the gift card promo but the WiFi is absolutely awful! Doesn’t even go from one side of my house to another.
5g home internet
I was told by home techs and customers service. To cancel my home internet cause they can't seem to fix it. It was working good before the update . I was getting good speed now I'm getting close to nothing and they saying that's ok no it's not when I'm paying the higher plan they got . I'm going to just pay the phone off .…
I am dealing with the same issue
I am currently going through the same problem.I was at home a Verizon person came to my home and I signed up for Verizon Internet I was promised a $200 target gift card and a Nintendo switch along with a credit on my account if I left my current provider for the amount of my current provider charged me for leaving them.…
I cannot access my settings
I recently moved and was told by a chat-rep that in order to change the service address on my Verizon 5g account I needed to sign up for new service. I went ahead and did that, and was sent new equipment, Only to find a few days later that the equipment I received was not even supposed to be shipped to me. Needless-to-say…
Rebate
I had 5 G internet installed on 4/6/24. This was 69 days ago. According to your policy, I should see the $200 target gift card rebate after 65 days. It’s not there. Please advise.
HP deskjet
I can’t connect my printer to 5 G home internet
I just need the Internet .or do I have to have phone service with y'all too.
I just need the Internet with y'all or I have to have mobile service with y'all.
Frustrated
I have been going round in circles with Verizon ever since getting the home internet service during one of your biggest promotional deals. I originally purchased the internet in February, but was never sent a link to verify my credit, so it was never sent. I repurchased the internet in March with you saying that I would…
Product Review of Home Internet
I have never been more disappointed in my life. I called Verizon last Monday to place an order for home internet and I paid 15 dollars to have it delivered to my home the next day. Not only did they not deliver it the next day, they didn't deliver it UNTIL THE NEXT WEEK. First, they didn't even take down my payment…
Verizon Forward Plan
I was approved for this plan but can’t get anyone to help me apply it! I’m appalled at the service reps lack of knowledge and when they get stumped, they send a notification “need more information”! Following the directions brings you to a page where you will end up ordering a new service, I already have the service and…
Firestick wont connect to 5G but will connect to secondary router
Help me solve this riddle. I cannot connect to my Verizon 5G router with 3 different firesticks.. It's been working for a year with no issue. Last week I had to reboot the Verizon box for a different weird error. However, I can connect 2 a secondary router that goes through my primary Verizon box/router. How can the main…
Can't redeem Nintendo Switch from March Home Internet Promo
Like many others have commented on this board, I signed up for Verizon Home Internet in March of this year to take advantage of a promotion where I could receive BOTH a Nintendo Switch AND a $200 Target gift card. I installed my system and have been very happy with the service. After about 60 days of service I received 2…
parental controls
I used to be able to turn on/off certain devices remotely under parental controls. Now it shows 0 devices. How can I get that ability back?
200 gift card
Hi I signed up for your internet 5G under the offer of the 200.00 gift card some 4months ago. I’ve called several times and each time they promise to send me an email but to this day I haven’t received my offer or that email.
Air Print with Verizon 5G Home Internet
Have had issues getting Air Print to work from IPhones ever since switching to Verizon Home Internet. Printer is supported and have had it work briefly and then 'No printer found' error minutes later. In researching, found one line in a troubleshooting link that stated 'Cellular Networks do not currently support AirPrint.…
5G Promo never received
I ordered 5G home internet on 2/13/24. I have been active for 65 days and should be eligible for the $200 target gift card and the Nintendo switch. However I haven’t received any notification and can’t find any way to redeem them on MyVerizon. It looks like many people have this issue. Hoping to find some resolution this…
Trouble claiming target gift card promotion
So I got the email last night that my offer was ready to be redeemed, and I went to claim offer, it took me to the screen to choose Target gift card or Samsung Chromebook go. I click on claim, and it brings me to the terms and conditions agreement, click agree and continue then it loops back to the claim page, and repeats…
I was denied for the Nintendo Switch and $200 Target giftcard offer
I signed up 5G Home Internet plus on March 5th when these promotion offers were ongoing but I was denied for this promotion offer after 65 days of waiting period. Initially the customer service rep alledged that I was not qualified because I do not have a cell phone line with Verizon. Then after talking with the superviser…