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ASK-NCQ1338FA Firmware Update
Trying to update my ASK-NCQ1338FA Internet Gateway to the latest version - https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ I currently have Modem Firmware version https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update , but there is not an option to do so on the Gateway.…
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Paper-free Billing Off
Verizon turns off my paper-free setting in my Account every month because they are "unable to reach you digitally." Text messages are sent to the Home Internet Gateway phone number. It does not receive texts so Verizon mails me a letter telling me to update my alert preferences or my "account will be de-enrolled from…
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$200 TARGET GIFT CARD AND NINTENDO SWITCH PROMO
I STILL HAVEN'T HEARD ANYTHING FROM VERIZON SINCE SIGNING UP FOR HOME INTERNET SERVICE ABOUT PROMISED $200 TARGET GIFT CARD AND FREE NINTENDO SWITCH. I REALLY HATE I SWITHCHED OVER CAUSE ALL I'VE EXPERIENCED IS PROBLEM AFTER PROBLEM WITH EVERYTHING INCLUDING A HIGH MONTHLY BILL. PLEASE ADVISE ON THE HOLD UP FOR THE…
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Target 50$ Gift Card
Where do I register for my $50 Target gift card?
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New 5G Gateway - fast ethernet, slow WiFi
Just got my ARC-XCI55AX gateway. Plugged it in and it came to life quickly. I ran an ethernet line from the gateway to my desktop. Did a speed check and I constantly get 300 Mbps+. which is all we need (just my wife and me). However, doing a speed test with my phone/tablet on WiFi I only get 50 to about 70 Mbps -even if I…
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Missing Return Kit for Verizon G5 Home Internet Gateway
Hi, I have not received the return kit for my Verizon G5 Home Internet Gateway device, despite being promised twice by customer service representatives. On May 5, when I cancelled my home internet service by phone, I was assured that a return kit would be sent to me. Additionally, when I called again two weeks later to…
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Target gift card
After speaking with 4 different agents over a span of about 2 months I still have no Target promo code. I feel like I was lied to to bring me over to Verizon. Not only did I not receive the gift card promo but the WiFi is absolutely awful! Doesn’t even go from one side of my house to another.
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5g home internet
I was told by home techs and customers service. To cancel my home internet cause they can't seem to fix it. It was working good before the update . I was getting good speed now I'm getting close to nothing and they saying that's ok no it's not when I'm paying the higher plan they got . I'm going to just pay the phone off .…
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I am dealing with the same issue
I am currently going through the same problem.I was at home a Verizon person came to my home and I signed up for Verizon Internet I was promised a $200 target gift card and a Nintendo switch along with a credit on my account if I left my current provider for the amount of my current provider charged me for leaving them.…
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I cannot access my settings
I recently moved and was told by a chat-rep that in order to change the service address on my Verizon 5g account I needed to sign up for new service. I went ahead and did that, and was sent new equipment, Only to find a few days later that the equipment I received was not even supposed to be shipped to me. Needless-to-say…
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Rebate
I had 5 G internet installed on 4/6/24. This was 69 days ago. According to your policy, I should see the $200 target gift card rebate after 65 days. It’s not there. Please advise.
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HP deskjet
I can’t connect my printer to 5 G home internet
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I just need the Internet .or do I have to have phone service with y'all too.
I just need the Internet with y'all or I have to have mobile service with y'all.
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Frustrated
I have been going round in circles with Verizon ever since getting the home internet service during one of your biggest promotional deals. I originally purchased the internet in February, but was never sent a link to verify my credit, so it was never sent. I repurchased the internet in March with you saying that I would…
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Product Review of Home Internet
I have never been more disappointed in my life. I called Verizon last Monday to place an order for home internet and I paid 15 dollars to have it delivered to my home the next day. Not only did they not deliver it the next day, they didn't deliver it UNTIL THE NEXT WEEK. First, they didn't even take down my payment…
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Verizon Forward Plan
I was approved for this plan but can’t get anyone to help me apply it! I’m appalled at the service reps lack of knowledge and when they get stumped, they send a notification “need more information”! Following the directions brings you to a page where you will end up ordering a new service, I already have the service and…
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Firestick wont connect to 5G but will connect to secondary router
Help me solve this riddle. I cannot connect to my Verizon 5G router with 3 different firesticks.. It's been working for a year with no issue. Last week I had to reboot the Verizon box for a different weird error. However, I can connect 2 a secondary router that goes through my primary Verizon box/router. How can the main…
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Can't redeem Nintendo Switch from March Home Internet Promo
Like many others have commented on this board, I signed up for Verizon Home Internet in March of this year to take advantage of a promotion where I could receive BOTH a Nintendo Switch AND a $200 Target gift card. I installed my system and have been very happy with the service. After about 60 days of service I received 2…
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parental controls
I used to be able to turn on/off certain devices remotely under parental controls. Now it shows 0 devices. How can I get that ability back?
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200 gift card
Hi I signed up for your internet 5G under the offer of the 200.00 gift card some 4months ago. I’ve called several times and each time they promise to send me an email but to this day I haven’t received my offer or that email.
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Air Print with Verizon 5G Home Internet
Have had issues getting Air Print to work from IPhones ever since switching to Verizon Home Internet. Printer is supported and have had it work briefly and then 'No printer found' error minutes later. In researching, found one line in a troubleshooting link that stated 'Cellular Networks do not currently support AirPrint.…
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5G Promo never received
I ordered 5G home internet on 2/13/24. I have been active for 65 days and should be eligible for the $200 target gift card and the Nintendo switch. However I haven’t received any notification and can’t find any way to redeem them on MyVerizon. It looks like many people have this issue. Hoping to find some resolution this…
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Trouble claiming target gift card promotion
So I got the email last night that my offer was ready to be redeemed, and I went to claim offer, it took me to the screen to choose Target gift card or Samsung Chromebook go. I click on claim, and it brings me to the terms and conditions agreement, click agree and continue then it loops back to the claim page, and repeats…
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I was denied for the Nintendo Switch and $200 Target giftcard offer
I signed up 5G Home Internet plus on March 5th when these promotion offers were ongoing but I was denied for this promotion offer after 65 days of waiting period. Initially the customer service rep alledged that I was not qualified because I do not have a cell phone line with Verizon. Then after talking with the superviser…
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Home
Home 5 g internet slow been like this about a week they sent two techs out they keep saying it's something wrong with the tower in my area and it's going to take another week to fix . I know they lied cause I have neighbor with Verizon with no problem with that internet. Last time this happened I end up getting it to work…
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5G Home Internet vs Business LTE Internet
I currently have 5G Home Internet. My download speeds are good (50-150 Mbps), but upload speeds are abysmal (1-3 Mbps, often 0-1 Mbps). I have considered getting business LTE home internet to get a fixed IP address. I know my download speeds would be capped at 50-100 Mbps, but would my upload speeds improve with LTE? I…
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streaming to second TV
I've had 5G plus since April, and I can't stream on my second TV. I was told this is whole house streaming. I don't have much knowledge with streaming. Any advice?
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Verizon not sending Return label
Hi , I called Verizon customer service more than 10 times since 4 months to send me return label , but still now I haven’t received. And surprisingly they charged me more than 200 dollars for not return fee for that router . I don’t know what I need do , how I can return this device and get my refund.
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Optimizing 5G signal
The support KB mentions that you can optimize the 5G signal by relocating the gateway. However the options mentioned do not exist in my version of the App on my Android phone. Is it because I don't have a 5G phone? There is no "Want to reposition the Gateway" link. https://www.verizon.com/support/knowledge-base-303197/ *…
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Billing payment
Good afternoon, I have a question regarding my billing and payment. So we got a letter from Verizon and stated that Verizon provid home 5G internet service for 2 years for free. since we had Stary internet service and we cancelled that because of the Verizon connection. we have received an email and stated for the payment…