5G Home Internet
Slow speed
I started using the 5 G Home internet mid Feb and all work great very high speeds 100+ download. Suddenly this week speeds dropped to 14 and is very slow downloading. I went through all the recommendations moving gateway and rebooting and speeds remain very low. I am very close to several towers so only conclusion is…
5G Home Internet Offers
I recently set up my Verizon 5G Home Internet Service and on my app, I was shown two offers. One was for choosing an Amazon Show device or a $200 Amazon Gift Card (this is what I'm hoping to redeem. I also was offered an Xbox Series S on Verizon, but I am unable to claim either. One gives me an error and the other is…
Asked multiple times
I've got to say that verizon has been the single worst experience I've ever had in all my days of bill paying. Not only did I have to pay an extra $170 then apparently get a credit of $179 for their mistake of not properly charging my account. Now I'm told that it pretty much never happened.... how do you explain the 40+…
200 visa card i was promised when we got our 5G internet
* We got our 5 G home Internet end of October 2023. Never worked. We finally got it to work by December. We did so much trouble shooting and moving the device in so many locations because your tower is North!!! It would work for a day. Then it would start to freeze and never start up again! The tech support guys did a test…
Xbox Series X promotion issues
I have been reading through the posts regarding issues with the Xbox Series X promotion back in December. I signed up for this promotion and now each time I call Verizon customer service they are unable to locate the promotion. How has everyone resolved this issue? I keep getting the runaround and told this promotion never…
Apollo streaming service not working
Since 2/19/24, apollo tv not working. All other apps are working just not that one.
Firmware update to Verizons Gateway 1100 and 3100 routers broke connecting to VPN
I have a Verizon Gateway 1100 Router on hardware 11.0.3 and firmware 02.03.00.14. I have had it for a while now with no changes. I work from home so every morning I connect to my company's VPN server to gain access to their network. This was working fine for the past three years. As of this morning, March 15th, 2024, all…
Gift Card Broken Promises
My Account Number: *** *** On 11/06/2023 I visited the Verizon retail location in Altamonte Springs, FL to change my cell carrier from AT&T to Verizon under a promotion for the new iPhone 14. Verizon promised to give a $200 gift card for each phone that was ported over from AT&T. I ported 3 phones to Verizon under my…
WNC-CR200A - Very Slow Downloads
I just replaced my ASK-NCQ1338FA that died with a WNC-CR200A model. The new one is supposedly an upgrade over the ASK-NCQ1338FA, but I'm getting consistently lower download speeds than before. I was getting 120-150mb/s, now it is only 65-75mb/s. I did a comparison from my iPhone over 5G from the same room location and it…
Missing 5g Promotion
I have the same question as this person (not sure how the "i have the same question" button works) https://community.verizon.com/t5/5G-Home-Internet/Missing-5g-Promotion/td-p/1724506 What can I do to get it?
Verizon utility lines collapsed sewer pipe
During 2020 Verizon installed a 5G tower on our block and ran new utility lines. Fall of 2023 our local utility company was doing other work in the area which required them to scope our sewer line. They found the sewer line to be collapsed at the exact location which Verizon's new lines we ran. We can not see the lines…
Costco / Verizon $250 Shop Card
Recently switched to Verizon 5G Home Internet at my local Costco warehouse. A promotion was running to receive a $250 Costco Shop Card for signing up through Costco. Purchased in-store on 3/2 and activated the service on 3/7. I am sure there is a waiting period before I can redeem. My question though, who will be sending…
Misleading Information and Unwanted Billing
I am writing to formally lodge a complaint regarding the misleading and deceptive sales practices employed by one of your representatives who visited my home recently. I am deeply disappointed and frustrated by the way I have been treated by your company, and I feel compelled to bring this matter to your attention. On late…
Acp opt in
How to opt in to keep service on after acp expires?
Extremely slow 5G home internet. Phoenix, AZ
I've had this for a while now and didn't have many problem. Right now I am running at >3 Mbps. That's ridiculously slow. Been like this for 3 weeks. 2 weeks ago I chatted with a rep. Still nothing. I called tonight but the home inter dept goes home and I can call again tomorrow. That won't help tonight or for the last 3…
ASK-NCQ1338FA IP Passthrough Lease Time
When IP Passthrough is selected, the lease time of the DHCP addresses is only 1 minute. This means that every 30 seconds, or so, the Verizon device and my attached router do the DHCP negotiation. This seems like quite a bit of overkill and I don't see where it can be changed. Ideas anyone? Thanks!
5G home internet just dropped signal like a ock in the ocean
My home internet was wonderful for the first year. Download speeds as advertised and absolutely no problems. That is until today, I was trying to download some updates and noticed my speeds were abysmal. I was as low as 8 mbps. I rebooted and relocated the router a handful of times all with the doomed red light signaling…
Xbox promo
I’m on my 2nd 5g internet product after Verizon couldn’t get my promo to go through, hours spent on chat and the phone. Now on my 2nd router and package I still do not have the ability to get the gift card or Xbox. I feel like Verizon just wants people to give up and only the select few that spend hours and hours with…
New xbox series x promotion
Hello! I recently purchased Verizon Home 5G WiFi. It was said when I purchased it that there is a promo for an Xbox Series X, and a $200 Amazon gift card. I received the two emails stating I can redeem my Xbox and Amazon promo, and yesterday I followed the link into MyVerizon and found both of the tiles for the…
ACP re apply .
Hello, I received a text to re-apply for ACP internet. But it doesn't show how to reapply. I contacted Verizon. He sent me non-secure links. Then a thing for "forward" that looks like a new plan . I do not want a new one . Does anyone know what's going on with the reapply for ACP. It ends in April if I don't re-apply .…
Employees Refuse to cancel my account
I’ve talked to five different agents in store and out and no one will cancel my account. I returned the equipment over a month ago but it’s still open. This is beyond frustrating and should be illegal
Internet
Internet not working whT do I do return it.
Why is my Internet Speeds throttled as of being a member for 1 year?
I signed up for Verizon a little over a year ago after finding out that they finally had Verizon 5G Home Internet available in my area (West Hollywood CA). Out of the box it had great speeds pushing sometimes well over 150mb download and 40mb upload. But mid Feb speeds were absolutely throttled. Now, Im lucky if it peaks…
$200 Amazon Gift Card
I have been trying receive the $200 Amazon gift card I was promised when I signed up for 5g home internet for months now. I signed up around 11/15. I have spoke with chat support, phone support, and been to 3 different store locations (including a corporate office) seeking help but still have received nothing. I have been…
Verizon Cloud
I'm trying to take advantage of the Verizon cloud since it's one of the perks of the home internet. However, User management is always unavailable so I could not invite users. #user management #notavailable
Receiver will not connect with antenna
Help! My phone finds the signal, but my receiver picks nothing up (for set u). The Light stays red or just a blinking white dot.
5G Early Termination Fee Relief
Hello, I am trying to submit my early termination fee relief but am unable to do so successfully. The fields in the form were grayed out, and when I clicked submit, I never received a confirmation email. Now, when I return to the webpage, the page must recognize that I tried to submit a form, but it never loads. This…
cant make payment online
When I try to make a payment at https://secure.verizon.com/signin I get the error "We're sorry. We are unable to process your request at this time. For more information about Verizon products and services, visit verizon.com" Any ideas?
200$ Home depot gift card
I see hundreds of people who were promised a 200$ gift card and were fraud by Verizon. It’s been 8 months and haven’t had a proper reply by Verizon. I am consulting a corporate lawyer to bring Verizon to the court. please mention how many people are in the same boat with me.
Like many others, have put in two requests for a Home 5G router return box; no box received, just charged fee
Called 1/20/24 to cancel service, and was told I would be receiving a return box within 10 days. No box received. Called back on 2/20 to request a new box, and still no box has arrived. I now see the $200 non-returned device fee on my upcoming bill. What is going on? Why has this been an ongoing issue for so long with no…