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5G Home
get out while you still can!!! save yourself hours and hours of wasted troubleshooting and waiting on hold, or for the next bit to not understand or for them to transfer you to the wrong place sorry I was rambling am I the only one but ask this question and keep asking until they actually answer they will stall, distract,…
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Rebate
Not able to access rebate think it was not real to get us to switch from tmoblie
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Losing internet
For the past two weeks, we lose internet 10-12 times per day. Despite numerous rebooting attempts and following the Verizon troubleshooting instructions, the problems persists. If I call or chat with Verizon, I always end up on hold for two hours with no resolution. Any other recommendations?
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Install Tech took modem and now being billed for equipment not returned
* Long story short I was told my home internet equipment was outdated (less than a year old from Verizon) was given the new equipment at the store and came home to schedule a tech to come out and install due to it being mounted on the outside of my house and a box inside the house. Tech came out February 22 I was at work…
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5G has to be better...(?)
Verizon Internet Gateway, 5G Home with a UNLIMITED plan... but I lose signals within 15ft., in a 950sqft home.
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Loss of signal
I’m a bit sick of losing the signal, needing to wait for it to reconnect or needing to reset! Anybody have a solution? I’ve changed locations in the house but still issues. Thanks
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Upload my government assistance
I like to upload my government assistance
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Cant log in unable to retreive log in info
Unable to retrieve login info
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QUESTION ABOUT THE VERIZON 5g WEBSITE???.
Hello everyone. I have a question regarding the Verizon 5g Website. For the past 2 months I have been trying to use the Verizon 5g Website to change some of my device settings and get rid of a few devices that I no longer use. For the past 2 months I have not been able to do anything on the Verizon 5g Website. This began…
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Amazon Gift Card Redemption
I signed up for the Verizon home 5G internet service. It stated there was a $100 gift card to be redeemed once activated. My internet service has been activated for a week and no gift card has been offered to redeem. Does anyone know how to access the redemption to the $100 gift card?
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5G home Internet
I am moving into an apartment that a friend of mine lives in, they have 5G Internet and they are directly in the building behind us, when I search for my address it says it's not available, when I know full well it is, is there something that I can do to by pass this and purchase the Internet?
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CUSTOMER SERVICE EXPERIENCE
I HAVE NEVER HAD SUCH AWEFUL SERVICE. 7 DAYS OF REPEATED AGENTS. 3 SCHEDULED CALLS - IN WHICH NO ONE CALLED ME. SENT ME A REPLACEMENT 5G UNIT - AND NO EXTENDER AS PROMISED. STILL NO SERVICE. WILL BE CANCELLING ALL FAMILY PLANS. COMPLETE CHAT BOT - AI I- AND NO PERSONAL CARE AT ALL.
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Ghost Account Created, Overcharged, and Faulty Router
My roommate and I have had the most obscure, infuriating issues since getting set up with Verizon 3 months ago – here is a mini laundry list: * Ghost account created upon setup that was actually tied to our service. This resulted in us paying for a dead-end account, being charged late fees for the ghost account, and…
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Returning Equipment
I cancelled my 5G internet on 9/6/24 and was told a return label kit would be sent to me within 10 days. I still have not received it and can't figure out how to return the equipment. I can't get the chat robot to give me any info and I tried calling customer service and an automated voice says they are aware of an outage…
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Can't link service
Says I can't link account as owner but I am the owner
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5g HOME INTERNET
For about the past month or so I have noticed that ALL of the ROUTER QUICK ACTIONS such as SPEEDTEST and TROUBLESHOOTING as well as ALL of my devices INCLUDING MY ROUTER and the WPS setup option are all offline , does that mean that there is a problem of some sort on my end, or is that just the way the Verizon Home…
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Reclaiming 192.168.1.2 through 192.168.1.150 Address Space on Verizon 5G Internet Gateway (ASK-NCM1100) for DHCP
Hello! New 5G Home Internet customer here! I was planning to keep my IP addressing plan that I've been using for ages with my cable router as I migrate to Verizon 5G Home Internet on an ASK-MCN1100 internet gateway. So far, the gateway has been functioning well and has been reasonably-intuitive to custom configure without…
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Make the most of your plan tile MISSING
I received two emails, one to redeem my Nintendo switch, and one to redeem a target gift card. I’ve seen the tiles the whole 65 days I’ve had the internet service and now they are gone just like every one else. What’s going on and how do I redeem??
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5G Home Internet not linking to My Verizon — ghost account?
Hi everyone, I’m reaching out to see if anyone has experienced something similar — I signed up for 5G Home Internet on April 23, 2025, and it’s now been over 60 days. I’ve had multiple issues, and still haven’t been able to fully access my account. Here’s what happened: * I first created a My Verizon account via the…
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Samsung TV Offer
How do I receive Samsung TV offer for Home Internet activated on April 23 which is 66 days ago? Tile on app is gone and no email to redeem. This seems to be a common complaint.
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5G Home Internet HELP
I had two Verizon Home Internet lines for a long time because I used one for work and one for my family to avoid any connection issues. Eventually, I no longer needed two lines. I tried to cancel the second line several times but kept running into problems. That line sat completely unused for a year or more while we…
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Billing Refund
In February we purchased a 5G home Internet cube from a Verizon store in Florida. When we purchased the device we told the representative that we travelled in a RV and questioned if it would work at our home address when we returned. they assured us it would work. Upon returning home we plugged the device in and it sort of…
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Won’t stay on internet works
Internet works but my tv keeps going out
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Connection to internet
No internet at my new condo.
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I upgraded my internet for the free Samsung tv
I upgraded my home internet to receive a “so called,” better price and a free Samsung tv. I advise DO NOT DO IT!! I have now been paying for 2 home internet routers, and can’t seem to get a customer service representative to understand that I only need one. Also I redeemed the offer for the free TV, only to receive a…
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Verizon NOT sending return kit
I got a free trial of 5g home internet last winter. I called and cancelled in March. Verizon stated they would send me a return kit. I waited 2 weeks, no kit. I called they said there was a mistake and were resending, 2 more weeks, no kit. I went into the store who stated they can’t take it. I called again because at this…
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MY VERIZON 5G INTERNET IS OFFLINE BUT MY DEVICES ARE STILL WORKING
Late last week I tried to run a speedtest on the Verizon website, I was unable to do it, The Verizon website said that I was OFFLINE, However, ALL OF MY DEVICES ARE STILL WORKING AS NORMAL. I have tried to reboot my router, But that did not resolve the issue. I also replaced the Ethernet cable that was included with my…
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How Do You Optimize Smartphone Battery Life on Verizon’s 5G Network?
Hi Verizon Community, I’m struggling with battery drain on my smartphone while using Verizon’s 5G network. Any tips for optimizing battery life without losing performance? Details: * Setup: Using a Samsung Galaxy S23 on Verizon’s 5G network (2025), moderate usage (email, streaming, social media). * Context: Following…
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$200 Amazon & Verizon Gift Cards
I had started my Verizon 5G Home Wifi service at the beginning of March. Luckily I was able to get two good promotions, the first one was 12 months of Netflix and HBO Max AND a $200 Amazon Gift Card. The second was that I will get a $200 Verizon Gift Card after a certain amount of time. This seemed like too good of a deal…
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Why are these rebates such an issue?
Like many others I signed up when it was both a Verizon rebate AND and Amazon gift card. It said my Verizon card was awaiting “Delivery” but then recently those notifications vanished! I spoke to support multiple times and they said either they would resend the email or that I wasn’t eligible! Something isn’t adding up…