Apple (Archive)
UPS LOST MY PHONE AND THE PREPAID LABEL IS VERIZON
I did an early upgrade as part of a promotion from Verizon. Verizon provided me with a box and pre-paid shipping label to return my old phone. I packaged the old device in the box, attached the pre-paid label, and dropped it off at UPS. I was provided with a receipt and tracking number. A few days later I confirmed online…
Bill credit they actually charged me instead
OMG Verizon screwed my bill up this past July when we added my son to our account. All my previous promotions fell off my account starting in September. I’ve talked to Verizon loyalty 5 times now and they keep assuring me it will get taken care of. Verizon now owes me money but hasn’t fixed it. Just looked at my updated…
Complaint, company, manager,
I’m not okay , I’m still suffering, within no way my Freddy Krueger nightmare of 12300 so. with a person 🧍 that I cannot even say manager company store that was July 2023, I’m still struggling with my pain he caused me, how can I file a complaint against him for all the things that he verbally assaulted me with and he did…
Ring back tones
How can I set up ring back tones on my iPhone 12
Verizon Return System
My phone was defective so I was sent a new one and given packaging and a tracking label to send the defective phone back. I did so within the required period (phone sent via UPS 1/22/24). Verizon says they never received the phone so I checked the tracking and it shows that the phone was delivered to TMobile in the same…
Data Usage - Gaming
Just advised my data for the period exceeded my plan. In checking the details it showed 81% used for "gaming". I don't have games on my phone. What is considered "gaming"?
Email
I switched from Comcast Wi-Fi in December to Verizon. I can’t get updated mail on my mobile phone since mid January. I do get it on my computer thank goodness. I also can not print anything on my wireless printer. What’s happening here??
Customer Service
I would like to leave a 10star rating to Jermaigne who I jad the pleasure of chatting with on verizon chat! This man went out of his way to help me and to make sure I was satisfied with the outcome. Then I briefly lost the chat and found my way back to him and I have to say, this was the best chat experience ive ever had…
iPhone 15 Keyboard Problems
Just in case Verizon isn’t aware, there’s a major issue with the iPhone 15 keyboard. It renders it basically useless. The issue is discussed in 1,000’s of places on line including the Apple forum. They won’t even acknowledge there is an issue.
Text and multimedia messaging
I have Iphone 13 mini, but even with my old Iphone SE, I could not send a single text message addressed to an iphone user and an android user. I get "not delivered" any time that I try that. I also cannot send a photo to an android user. I have not problem sending text messages or photos to one or more Iphone users. I have…
$250 Costco Shop Card for signing up with Verizon (new line) not received
I was told I would get a $250 Costco Shop Card for signing up with Verizon (new line). I have not received it yet and who can help one this, Verizon or Costco?
Issues ordering phone, payment declined, system issues
At the end of Jan, 2022 I orderded an iphone 13 promax with a wireless charger online via the upgrade my line option. It got "lost" by UPS and never arrived. This was after verizon declined the payment method 3 times. I called my credit card company and there was no issue, they were not holding the up the payment. I called…
iPhone 15 pro max doesn’t send text messages
Hey all, I’ve searched you tube etc for a fix but so far nothing has worked, I have a new iPhone 15 pro max and it doesn’t send text messages to folks that don’t have an iPhone. Thoughts or suggestions? I’ve restarted the phone, checked that the iMessage switch is on, thank you Cush
Went to pay phone bill and employee text me
I went into Verizon to pay my phone bill , about 20 minutes later I get a text from the employee. At first he said hopefully you come in and get that new phone. Then it escalated to him asking if I j though he was cute. He then proceeded to send 15 back to back text after I didn’t respond. I feel like this is a complete…
I have three phones on my Verizon Account. How do I assign one to my wife so I can add her as a parent in the Smart Family app?
My wife has never had a Verizon account. I am the account owner and have just purchased the phones and paid the bills, etc. now that our daughter is getting her phone, we both want to be able to use the smart family app. But how do I assign her phone to her account? She tried creating an account but it wouldn’t let her…
Disappointed
VerizonFor some 25 years or so, I have been a loyal Verizon customer. Over the the last few years, they have worked really hard at destroying that loyalty. It may be time to bid farewell to a company that once seemed to care about customer service. My experience over the last few days has been dismal to say the least. For…
Significant locations iphone
I am inquiring on the IPhone significant locations. In the settings you used to able to turn on and off significant locations. It used to record all the stops a person would make and the duration in which they were there. It worked great for employers and even for myself if I forgot to mark down hours for a certain job. It…
verizon sim with tmobile esim on iphone 13
hi, Anyone experience issues on iphone 13, with verizon sim and tmobile esim issues. tmobile esim is working fine. Verizon sim has stopped working. It was working some time ago. I have reset the verizon sim many times and rebooted the iphone. However, no call inbound or outbound. thanks
Blacklist IMEI
I purchased this iphone 14 pro max from Facebook marketplace from someone a couple of months ago. The phone was unlocked and everything seemed good. I even contacted apple and they told me it is fit to purchase. From a past few weeks I have not been getting network services and stuck in SOS, so I contacted my current…
Poor cell service kissimmee
Late summer 2023, quantum fiber completed their installation of lines in our neighborhood, I quickly noticed a decrease in cell service in and outside of our home. I have always used LTE and had a strong 4 bars of service, but after the quantum install, I no longer have 4 bars, normally 2 and now I have to be using Wi-Fi…
Need help activating / transferring from Verizon iPhone to unlocked iPhone
Hi, was wondering if anyone could help me figure out how to activate a "new" (refurbished) iPhone of the same model, essentially transferring from one that I bought through Verizon (i.e. at the store) to an "unlocked" one that I bought myself. --- "First" iPhone : iPhone SE 2020, 64GB, purchased and activated at Verizon…
No bars after new SIM card and restart
My phone only gets periodic cell service even after a SIM card replacement, powering off, and putting it in airplane mode. I deleted some apps, but that didn't help either. This problem started with dropped calls and escalated over the last couple of months. HELP! Thank you in advance! Susie
How can I turn off the voice when I’m texting on a iPhone 12 Pro Max?
On my iPhone 12 Pro Max how do I turn off the voice when I’m texting?
Issue with my device trade in credit
I called two weeks ago to trade in my iPhone xr The agent said I could get a $1,000 promotional credit for the phone so I agreed. Well it's been over 6 months and it still says on my account I am paying for the device payment and says the remaining balance on my iPhone is 600$ some odd dollars sell the phones retail was…
Unable to receive group texts all of a sudden, iPhone 14 plus
Hello, I have had my iPhone 14 Plus for more than a year. I have been a part of a family group text the entire time I had my phone. All of a sudden I am unable to get group texts from people who have android phones. They can all receive my texts. My MMS, SMS and iMessage are all on. I restarted my phone and installed the…
i forgot my password...8 hours to try again,,can verizon customer service reset
i forgot my password...8 hours to try again,,can verizon customer service reset
iPhone not Receiving texts from Android
I have a new iphone 12 mini, iOS 15.0.2. I can send and receive texts with any other iphone user, but cannot get texts from any android users (though I can send texts to them). I have tried all the suggestions posted on the interwebs to no success (restarted phone, turned airplane mode on and off, reset network settings,…
Verizon incorrectly locked phone/refusing to unlock
I purchased a IPhone XR December. Paid in full, no contract. This weekend tried to switch from Verizon to another carrier. Phone is locked. Verizon states that Best Buy locked it. Spent an hour at Best Buy and they assured me a phone purchased in 2019 could not be locked by them.
iPhone 15 not receiving incoming calls
My iPhone 15 is not receiving incoming calls.
UPS & Verizon lost phone process
Has anyone had any luck with getting Verizon and UPS to process a lost package claim?!? I have been dealing with UPS for 2 months on a filed claim regarding my trade in that has now passed its due date for promotional discount. Every time I call it’s literally the run around and having to figure out the Verizon UPS account…