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Should I be wary of this text
Hi all; Not sure this goes here, but I'll see what happens. A day or two ago I received a text -- supposedly from Verizon -- with some very good upgrade offers. Since I prefer to do this type of thing by computer, I logged on by laptop to check it out further. When selecting the upgrade option for my device, the offers…
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Phone swap
Hi - if I swap a device in my verizon plan that currently has monthly promotion credits, with another device in the same plan, will the promotions credits stop on that device? I’m speaking about an official swap requested through Verizon’s website, not just a physical sim-card swap. I know this question has been asked in…
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iPhone blacklisted
I brought over my unlocked iPhone 13 Pro Max over to Verizon only for Verizon to blacklist my iPhone as lost or stolen. My iPhone isn’t lost or stolen and why would they report such thing and won’t remove from such list. It’s not yours Verizon never was and it was never reported lost or stolen.
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gift card
When signing up for my account there was a promotion for a $200 gift card, but I haven't received it and don't see where I can redeem it electronically on my Verizon. Could someone assist with this?
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Box empty upon delivery
I have now read several posts by people who have had their phones stolen prior to delivery. Please help. I just opened a box that was supposed to have my new iPhone 14 Pro Max, and the box only contained a packing slip (that listed the phone on it) and two return envelopes for my two old phones. after reading these posts I…
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Total protection plan
I bought my daughter a refurbished iPhone X from Verizon and enrolled in the total protection plan because I was told that it would cover anything from damage to loss or even theft. A week later she drops it and the glass back fractures. At that moment I was so glad that I had enrolled in the plan. When I filled the claim…
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SOS
I have an iPhone 14 promax that I just obtained and upgraded to 5G service. since I changed my plan, I get lumited service only with SOS in certain locations. If I choose LTE like it shows to do on your website I get no service. But the appalling part is my work phone which has Verizon as well and has not been upgraded.…
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Free phone plan???????
I saw the free phone plan for the iphone 12 and all i need is to pay for one line as a new customer which i am but what happen to the phone after i dont pay for another month, would it be locked or mine forever. is it a prepaid phone?
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Downlowad Past Phone records
I need to download phone records from last year for a legal matter. How can I access this on my phone?
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How to Reprint shipping label
How can I reprint my return shipping label.
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new to i phone... what is best way to learn how to use it?
I am a senior citizen and just now getting a smart phone an iPhone 6 .what is the best way to learn how to use it? and understand what it will do without cost. will be on unlimited phone and text and 3 gig of data. thank you for your answers. i remain.
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Order process
Why is my order still processing when it’s supposed to be shipped yesterday
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Wrong Caller ID
My caller ID is incorrect. I tried the suggested solutions. It is coming up as my daughter's name. She has a separate account. How do i fix this?
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iPhone FTMInternal readings
On Thursday January 26, 2023 at 12:28:37 AM IMG_2125 my iPhone 13 FTMInternal Field Test Information RAT Serving Cell Info. Last seen: Thu, 12:28:24 AM HST PLMN 311 480, Band Info 13, Bandwidth 10 MHZ, CellID 1803009, Radio Access LTE, DeploymentType LTE (0), PCI 336, TAC 1793, EARFCN DL 5230. The location of that Cell…
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Voicemails on Android not showing on app?
A colleague texted me to say my voicemailbox was full. This was a surprise since I had zero archived and only two on the phone (according to the voicemal app). I cleared the data and the cache on the phone for voicemail and phone apps. Then I went on the phone (*86) and it turns out I had 18 more VMs! Why are my voicemails…
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eSIM in the Netherlands for iPhone 12/13pro
I would like to use an eSIM for a 30 day trip to the Netherlands. From airalo, it looks like their eSIM options use Vodafone or KPN as the network - would this be compatible with an iPhone 12 and an iPhone 13pro? What else do I need to consider in this decision? Thanks!
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INSURANCE
CHECKING MY INSURANCE PLAN AS I HAVE A CRACKED SCREEN AND HALF OF SCREEN IN BLACKED OUT
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PROMO NOT ADDED TO ACCOUNT
I am having a frustrating time with Verizon’s promo $1000 credit towards the new iPhone. I traded 2 iPhones and still have not received the promo of 1000 for each iPhone(2 iPhones) I traded. Each agent is not helpful in adding the promo to my account. This is frustrating and I was promised this promo as I was with ATT…
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iPhone dropped calls in my area
My wife and I have the iPhone 12 pro and both phones drop calls all the time in and around our home. It doesn't help to do WiFi calling nor did the LTE Extender help. I've called Verizon and was told someone would be looking into it and call me back within 7-10 days. It's been that and then some. This is critical! If I or…
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Can't message non-iphone users
I just got an iphone 8 and transferred everything perfectly from my previous phone. But all of the sudden, I can't message non-iphone users. Any ideas on how I can fix this?
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iPhone 14 Plus Max won’t connect to Wi-Fi after update to 16.3.1
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After downloading an email the body of the message will later dissapear replaced with "This message has not been downloaded from the server"
When I download an email everything is there including the subject line and the body of the email. When I go back later to the same message the subject line is there but not the body of the email. it's replaced with:"This message has not been downloaded from the server" Not all emails are affected and now my wife's phone…
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Collect Call
Why am I not receiving collect calls?
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Trade In Issue
I have sent my trade-in phone through UPS over a week ago and have continued getting emails saying my trade is has not been delivered and that I have 10 days. I will contact UPS to see what the issue is on their end, but want to make sure I still get the trade-in credit promised.
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Brand new iPhone won't activate
I just bought a brand new iPhone 13 from Verizons website store... BRAND NEW...I tried activating it.. Didn't take out the Sim cards from either the old device or the new one. I followed all the directions... Then went on chat with Verizon... They ended up deactivating my current phone(the old one) and COULDN'T activate…
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How does included Apple Music benefit work
I currently have an Apple One family plan subscription through apple directly ($22.95/mo). I am eligible for a free Apple Music (9.99/mo) subscription through my 5g unlimited plan. Will activating the included Verizon Apple Music benefit just reduce the cost of my existing Apple One Family subscription by $9.99 or will it…
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Not getting short codes
I activated a new iPad purchased from versions which was a nightmare on its own over a period of days and now my short code SMS's are blocked. My phone is the same so for some reason short codes are blocked. How do I get this fixed?
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What has happened to the customer service? It's beyond awful.
I'm not a throw stones type of person, but it's kind of unfortunate and sad Verizon has embarked down this path of poor customer service. I remember the times you could talk to someone without sitting on hold for 2 hours. I just sat in a chat window last night for 75 minutes and no one showed up. I want to upgrade and…
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Multiple dropped calls daily-tech support insufferable
I'm a principal of a commercial construction company that has a multi-line business account with VZW. My own line routinely experiences multiple call failures daily and has done so since Q4 2022. My home office is attached to my residence and located 20 minutes south of Boston, MA. Visitors to my neighborhood and office…
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eSIM activation pending and no service 48+ hours on 3rd Gen iPhone SE
I upgraded 3 days ago at a Verizon corporate store and have NO SERVICE since. The store rep states it is a known eSIM issue and replacing with a Physical SIM works. 48+ hours later the status is still PENDING WITH NO SERVICE. I have followed recommendations from Apple in addition to waiting 48 hours for Verizon to fix.…