Apple (Archive)
Phone insurance
Want to insure a new iPhone 14 Pro. Trying to decide between Apple Care or one of the Verizon plans. Any advice?
Visual Voicemail not working on iPhone iOS16
I'm using iOS 16.5, and I've seen other posts on Apple forums that point to this same issue on iOS 16+. Whenever I get a call that results in a voicemail I get a text with a string of characters like "//VZWVVM:SYNC..." that a bit of research shows me are intended to be cues to the iPhone Visual Voicemail app. The…
Interrupted service due to incorrect billing
IPhone service is continually being interrupted due to incorrect billing. This is been going on for several months now we spoke to so many representatives and staff trying to get this matter so but it's still on going. I am advised that this matter is being resolved and that credit will appear on your account, and give it…
Number that called me
I am trying to find a date a number called me?
We are unable to process your request. Please try again later
I need to manage my plan for one of the lines which doesn’t work in another country.but I can’t check in my account.they ask me to change password but I can’t because of this “We are unable to process your request. Please try again later”
Verify my identity
I Just Ordered A New Phone They Sent Me A Link To Verify My Identity But The Link Don’t Work How Do I Verify Now?
Ticket status for a return?
I chatted with a rep for hours a few nights ago about all sorts of issues with an order after adding a line and buying a phone for the new line. She finally opened a ticket to cancel the order, but the phone had already shipped. As advised, I refused delivery of the phone today. Now I can't figure out where to check the…
WORST SERVICE
Switched from AT&T to Verizon about 2 months ago & I regret it 1000% !! calls DROP ALL THE TIME , INTERNET DOESNT WORK when im off wifi ! SOS MODE is always popping up !!
Replaced phone smells funny
Recently lost my iPhone 12 max. Went to the store. Rep sold me a 14 pro max. He also said I didn’t have insurance on my old 12 model. Im not sure about this. There is replacement insurance on my account now. When did this happen? Because The rep also told me they arent selling insurance for the 14 yet. But somehow I have…
SOS Only on/off iPhone SE though connected to FIOS WiFi in same room as router
My phone goes on and off SOS Only through the day though Apple iphone SE is connected consistently with Fios Wifi in the same room. In settings, phone is setup to be able to receive and make calls via wifi. On top left, if usually has "VZW WiFi, but that will change to Verizon or SOS Only throughout the day. Cannot receive…
SOS mode
My Apple I-Phone 14 keeps going into SOS mode inside my house. I have dropped call and no service. Never had this problem with my I-Pone XR. What's up?
No cellular connection and frequent dropped calls
Greetings! I am a long time Verizon wireless customer and still have a Verizon landline which should tell you just how long of a LOYAL customer I have been. I have mentioned this situation in the past before with customer service, that my calls drop in certain spots around Baltimore, MD. However, in the last 6-8 months the…
I’d verification
I ordered my phone today, I got an email reguarding verification of if & another document, the id worked but the other document won’t work, what do I do now ?
Not receiving SMS text messages from Bank of America
I have an iPhone 8 and switched from AT&T to Verizon. The one big issue is I'm suddenly unable to receive SMS text messages from the Bank of America app to sign in. Two long calls with Verizon support, and a long call with Bank of America support and even went back into the Verizon store today, lots of finger pointing but…
SOS
My Iphone X keeps going to SOS mode. This is very frustrating. Why is this happening? I know my phone is getting older but this seems faulty on Verizon's end in servicing my phone. Please advise. Thanks.
NEW iphone 14 pro max
Hi there! Just received my new phone today. Completed installation and the phone remains in SOS mode Any help would be greatly appreciated.
SCAM Bait and Switch
Me and my family have been with VZ for 20+ years and WAS pretty impressed with the trade in deal for IPhone 7 ($400) over the holiday. We were not going to go with the new 11 but this offer made it an easy choice. HOWEVER, when the assessment came back they offered me $44.50 for my fully operational phone. From what I can…
Can’t finalize Apple Arcade
everytime I try to enroll I have this problem; I’ve tried on the app and the web. I’ve spoke with agents and created tickets! What’s the problem?
WiFi international
network
Hello - My phone frequently has network issues and drops off network frequently. I have tried to correct settings, frequently reboot my phone. My network is completely unreliable. It does not even matter if I am in a location that Verizon gets great service. Any tips? Or do I have to sacrifice time and go to the Verizon…
SOS
My phone has entered SOS and I've restarted and it's still in SOS. How do I fix this? Thank you.
Child phone not receiving text invitation to pair with Smart Family
I am trying to set up Smart Family, and when I request the invitation to be sent to my son’s phone, he do net get the text. Is there a way to do this a different way. I had tried sever times. Restarted his phone. Tried downloading the Child/Companion app. I need to pair his phone with mine. Thanks!
Activation Fee on a free phone
I just switched to Verizon and not only did I get a phone that was pre-owned certified that overheated so hot that I had to order another because of the heat being unbearable but now I’m confused… if the 35$ one time activation fee PLUS tax is paid upfront then a day later the activation fee is added to the first months…
how to activate my new sim card
how to activate my new sim card?
Sos
Phone keeps going into sos mode or says 5g but does nothing
How do I unlock this phone?
I have updated to an 14 and i want to unlock my old phone
Dropped calls
I cannot even communicate with Verizon to find a solution. The call drops before I can get to the right department. I was told I need an antenna for my home but I have no idea where and how to get it.
Can't stream thru other apps (FB, Gamechanger, etc.)
iPhone 14 Pro often won't recognize hotspot or other wi-fi and when it does, it fails to connect.
trade in credit issue 9 months after trade in
on 8/30/22 I initiated a trade in of my flip phone 3 to a 4. I had to pay off $611 on my Flip 3 in order to qualify for the $800 trade in value. I sent in the 3 within the required time frame and began receiving my $22 per month credit toward my $29 a month payment for the new phone. 9 MONTHS later I got an email saying I…
Unable to text SMS/ MMS to non Apple phones.
Tried lots of things like killing imessage, and wifi, restoring to default all my network settings, power down with imessage off wait 3 min and power back on and restart I message. 611 couldnt help and it is worse after their "help"