-
trade-in problem
I have been dealing with a trade-in problem since January 2023. I returned the iPhone for trade-in credit in December of 2022. I returned the phone nearly as soon as I received the trade-in box from Verizon because I didn't want to put the promotional credit in danger. Verizon representatives have a record of this, and I…
-
dropped calls and poor connections on cell phone
2 weeks ago my cell phone started dropping calls and/or the party on the other line hears every other word I say. Millsboro, DE. No changes to computer, wifi, cell. No other issues except for the cell phone issues.
-
Trade in issue
In June I was told by a Verizon representative that I qualified for a $800 Trade in credit for an Iphone 11. After 3 weeks of the trade in box not showing up- I contacted Verizon to get a replacement box sent. I was assured during this time again that once the trade in was received the promotional credit would be applied…
-
Id verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify it?
-
No cellular service or wifi connection
My iphone 12 Pro has either no cellular service or 1 bar and will go in and out of SOS mode. It also will not connect to wifi. Even when it is showing 1 bar it will not send a text message. Help!
-
FaceTime not working?
Hi I just got the iPhone a few weeks ago and I today tested FaceTime and found out that face time doesn't work. I'm trying to call my friends on their iPods but they do not seem to work. Are you aloud to FaceTime iPod touch users who have the 4th generation iPod touch with front facing camera or no? When I try to call all…
-
iMessage
While recently on a cruise, we were using iMessage to communicate with each other. After a few days, iMessage would would sign itself out. After going to settings, it would show no addresses and waiting for activation. Any reason why it would do this?
-
old phone won't transfer cellular number
have transferred all pics, data etc. new phone will not accept cellular and phone number from old phone
-
delete photos
Is there a way to delete photos from your phone and then at the same time they get removed from verizon cloud?
-
No Cellular Data Options in Settings iPhone 13
Traveling in France with the Verizon International plan. Able to send and receive calls but no txt or data. When I go into settings and click on Cellular, I am completely missing the Cellular Data Options which is where I normally turn on Data Roaming. I only have Cellular Data and Set Up Personal Hotspot. How do I get…
-
Customer Complaint Poor Customer Service
I have been a loyal customer for a number of years. I called today regarding upgrading my iPhone 11 Pro Max to the iPhone 12 Pro Max. I spoke to customer service and advised of the store in Orlando I wanted to go to since all others closed at 6:00pm and I didn’t get off work until 6:00pm to ensure they had the iPhone 12…
-
one bar only July 4 2023
My iPhone 12 suddenly dropped to one bar and an indication of "congestion" 2 days ago, July 4, 2023. The rep told me I needed a stronger plan, I had the very basic, in order to be at the top of priority to get it fixed. He added the plan and told me to turn off the phone so it can reboot. I did and got 2 more bars. But…
-
My voicemails on my Galaxy S 22 Ultra are not showing up until days later...
I have a Galaxy S 22 Ultra. I use my phone for work so it's very important that I not only get the calls but the voicemails should I miss a call. I haven't gotten calls from any of the people I have voicemails from and the voicemails show up days later. I have cleared out my voicemail app and I have also cleared the cache…
-
S23 Ultra, 5G Network Not working or showing
1 week old S23 Ultra has not connected to 5g in our area since new. Map and address verification say I am in 5g network. Chat said turn off wifi, turn off phone, remove SIM, wait, replace SIM, turn on and wait 1 minute, turn on data. Tried all that many times. Also a reset, not factory but basic reset. Network says I am on…
-
SOS IPhone 13
Why does my phone keep going into SOS? I keep shutting my phone down to reset it and it doesn’t help. I pay way too much for Verizon service for it not to work at all times! 5G where?? I’m just barely getting LTE. My husband phone stays on 5G.
-
Dropped Calls
Long time Verizon customer here and really have not had any issues until the last 7 months or so. I have had continuous problems since December 2022 with calls dropping, not being able to hear callers and callers not hearing me. Sometimes it is impossible to make a call. I have repeatedly called to complain and have been…
-
Apple ID/Email Address Tied to Verizon Apple Music Subscription
I have Apple Music through my Verizon account originally added when I was using an Android using a Gmail account but I recently made the switch to an Apple iPhone 14 Max and created a new Apple ID separate from my Gmail. How do I switch my music account to the new Apple ID?
-
False Billing
Last April I turned in my old phone and got a new phone and a new number. I recently discovered that I have been charged about 100 dollars a month for the last 14 months for the unused line and phone I turned in. Last week, I called and was told I would be given 100 dollar credit. I assumed per month. I found out last…
-
My Verizon app not working
Recently upgraded to IOS 15.2 on my iPad 6th generation and when I open the My Verizon app it stops at the “sign in” screen leaving me with a blank page. I left the app/page open and it never go beyond the blank page. I’ve deleted and reinstalled the app along with restarting my iPad numerous times and received the same…
-
Can’t Receive Verification Codes from Instagram
Hi, I have a IPhone XR and suddenly am not able to receive any verification codes from instagram. It has suddenly stopped working, and I was able to receive these messages only a few months ago, but now I am unable to. I can get Verizon Messages fine, but nothing else. i have had Verizon as a carrier from the day I got my…
-
Unlocking phone after 60 days on payment plan
If we trade in our old phones to get the discount (buying the phones on a payment plan), will they be unlocked after 60 days or are we tied to Verizon's international plan choices for 3 years until the device is paid off?
-
Call log
history of calls for last two years
-
Call Failed when Dialing out ON wifi or OFF wifi, Iphone devices, Wificalling, bad service
I am using ATT for Wifi and Verizon for cell service. Both my personal and business phone have this issue. I repeatedly get call failed when trying to dial out from each phone Very often, and when it happens the call will either fail for 3-5 minutes no matter how many times I try to dial out, Or if I Connect to wifi (if I…
-
After 3 years of good service I lost the signal for my phone area code 95573
-
Printing a return label
I need to return my I phone 12 Max Pro and I’m really have a difficult time trying to figure out on how to do this, especially trying to figure out on how to print out a return address label.
-
Can't get text messages from iPhone user on my Android, on same Verizon plan
Starting 5 days ago, out of the blue--without any settings changes--i stopped receiving text message from my partner on an iPhone to my Android. It doesn't matter what troubleshooting steps we take, and we've tried them all in concert with multiple Verizon reps. Verizon opened a network ticket and still failed to fix the…
-
Account managers
How do I change account managers?
-
How to restore promotion after order cancellation?
I have recently gone through all kinds of edge cases with Verizon. TLDR: Have you had experience with canceling an order and then re-order with the same special discount / trade-in promotion? Do I have to wait a while for the system to resume the deal that was actually unused? Here is the timeline: day 1: I ordered an…
-
Poor signal reception 4G LTE in North Dallas
Recently moved to North Dallas (Carrollton, The Colony area) and the reception here is very poor and can't use internet on my phone most of the time. Call quality is also very bad, either I can't make the call or the quality is bad most of the time. Any advise?
-
Can I Disable Voicemail
Do I have to have voice mail on my mobile phone. It's just a place for telemarketers to leave their garbage.