Apple (Archive)
Wifi calling
Happy for the upgrade, but This phone won’t let me go I to airplane mode & made phone calls over wifi like my X did. Defaults instantly to “connect to Internet or disable airplane mode” when internet IS connected. help?
deleting old android phone gmai laccount
Verizon setup my new iphone se with a non working old gmail account from my old android phone. When I setup my new iphone we created a new gmail address. How do I get old account off my phone and replace with new address which is the one on my apple ID
XR phone speaker not very loud
my phone calls always have to be on speaker because my phone speaker isn't loud enough to hear a normal phone call. I can hear fine watching a movie just while calling I cant hear at all and my speaker doesn't work very well people cant hear me very well when I call them
Iphone 11 pro max slow data speeds
I switched from ATT to Verizon in October and in the switch got the Iphone 11 Pro Max. I was stoked as I have heard nothing but great things about Verizon and their service. My switch has been a little underwhelming however. I noticed immidiately that my data connection, even though I am paying for the unlimted plan with…
Disney plus not working
We have had the promotion for about 5 months, it was working fine through our Playstation and on the iPad. Now for some reason, it has signed out and I can't get back in, when I sign in it takes me to the payment page, on my Verizon account it shows the Disney + subscription is active. What do I do from here?
2019 Thanksgiving $400 Promos Not Being Honored (8 months and counting)
I'm frustrated beyond belief and extremely unhappy with Verizon Customer Service's inability to honor my 2019 Thanksgiving Thursday $400 trade in Promotion. It has been a painful 8 months since my iPhone 11 purchase with 6 phone calls of an hour each and I still have not gotten my issue resolved. I checked the Community…
Mobile + Home Issue
I upgraded to FIOS gigabit Connection back in June. I should have been automatically upgraded to Mobile + Home level 3. Two months later I was still stuck at mobile + home level 2. I have talked to about 7 different support agents from late August to now. The 3rd agent I talked to advise me to unenroll me from mobile +…
Phone reception bad Iphone X
I upgraded to Iphone X from a 6 and never had any problems with phone reception until upgrading. I found if I turn off LTE while at home, I instantly go from 1 bar to 4 and am able to talk on my phone without cutting out. When I'm not at home, I have to turn LTE back on because having a conversation on 3G or using google…
iPhone 12
I just got an iPhone 12 yesterday, the network says not available, any suggestions?
LTE connection issue with iPhone X4 (3G connection works fine)
I have unlimited data plan, but LTE connection is not working. 3G data network is working fine, but after I switch over to 4G (LTE) I get an error message "Could not activate cellular data network". How can I resolve this issue?
Long time customer. Worse experience ever with upgrading iPhone and Apple Watch.
I've been a customer with VZW for over a decade and have always had Apple products. Recently made an online purchase for iPhone 11 Pro Max and Apple 6 Series watch. This has been the worse experience I've ever had and it's to the point I that I want to return all my equipment and switch carriers. It's only been a week…
Hotspot
I’m trying to set up my personal hotspot on my IPhone 8 but it’s not working. How do I enable it
Phone using insane amounts of data overnight while I'm connected to WiFi
I woke up this morning to an alert that my account was almost out of data. After checking usage amounts, I saw that my husband's phone had used over 14 GB of data this month, while his usual amount is closer to 5-6GB. Looking through the time-stamped data details, I saw that his phone used 2.45GB of data at 5:00am, a time…
iPhone 12 preorder cancellation
I’ve been trying to cancel the pre-order for the iPhone 12 to wat for the pro max instead and I must have called and canceled over the phone and online a hundred times now and it won’t cancel.
Apple is replacing AW Series 5, how do I move cellular to the replacement?
Apple is replacing my AW Series 5 because of some really bizarre issues it has had recently. My main question is will Verizon charge another activation fee for moving my cellular plan from my current AW 5 to the replacement AW 5? And how do I go about moving the cellular plan from one watch to the other?
Suddenly no service
I have worked in the same building for a year. I never had any trouble making or receiving calls until about 3 weeks ago. Now, when I'm at work (area code 85255) I have no bars, no calls, no texts in or out and a message that instead of saying "no service" , scrolls "extended network". When I leave work, the phone works…
Apple Music sign up issues
how do i start my apple music with beyond plan???
Dual SIM functionality iPhone
Good Evening, I have a question regarding the use of dual SIM on my iPhone 12 pro. I currently have two phone numbers, one for personal and one for business. For the first time, I have linked up both numbers onto my iPhone 12 pro. The physical SIM is my business number and the digital SIM for my personal. 5G does not work…
Cant Call AT&T Numbers in the 405 Area Code
This problem started last week. I currently live in Georgia and was trying to return a phone call from a co-worker in the 405 area code. I dialed the number repeated and would just get the "beep beep beep" sound. Tried other co-workers there and same thing. I've spent about 3 hours with tech support and going through…
Upgraded but don’t like, want the iPhone 12 pro max instead
I upgraded from my 8+ to the 12 pro. No trade ins, no promos just regular price upgrade. I don’t like the size and want to return and get the iPhone 12 pro max instead. If I return will it show that I still have an upgrade available? Anyone know how that process works? Will I be able to return it and then just Upgrade…
Phone number change
I have two phones. A google pixel that is linked to one Verizon account and an iPhone X linked to a totally separate Verizon account. I wanted to know how I would go about getting the numbers on these two accounts switched.
lost my grandfathered plan with new phone upgrade
I upgraded now line only, it said to work at full capacity I should chose a 5g plan. So I wanted to change just that line and it wouldn't let me.I had to do it for each line, so I chose the plan that was the same price, thinking it was the same one. Now the other lines don't have hotspot and I need my hotspot at work since…
5G Sim Switch - Prepaid (iPhone 12)
I have a prepaid account. The other day I picked up my iPhone 12 Pro from the Apple store, and activated it by switching to my old phone's (4G) sim card. I would like to switch this with the 5G sim card that came with the phone. How can I activate/switch to the 5G sim?
Redirect calls to cell number
Husband lost his phone and I had his calls directed to our landline. I now have a new one for him and need to direct them back to cell phone. Anyone know?
iPhone 12 pre-order/delivery date
Hello all, Just a quick question that I hope can be clarified by individuals with prior experience with this. This is my first time pre-ordering through Verizon. I pre-ordered the iPhone 12 and it says estimated delivery is 10/30, but the phone is supposed to be released at 10/23. I'm sure this question has been asked a…
New iPhone SE 2020. WiFi calling won't turn on.
As per the FAQ I go to Settings/Cellular and hit "WiFi calling. I enter my address and agree to the terms and expect WiFi calling to be activated. When I go back to Settings/Cellular/WiFi calling is OFF and wants my address again. Is there something else I need to do to activate it. We are in a weak signal area but good…
Suddenly I have no service on my cell phone
I was on the FB and videos stop working. This happens time to time. I shut off my phone and turned it back on and now I don't have service. I have not had service for 30 minutes now. I have shut off my phone several times with no luck on getting the service back.
Stolen phones
How can I get serial numbers from phones that were stolen?
Screen protector is it needed for IPhone 12.
Does anyone know if a screen protector is needed for IPhone 12? I watched a Apple.com video introduction for IPhone 12. It sounds like the screen is stronger on IPhone 12 than on other phones.
We want to keep our device when we upgrade but have lost it. It has service currently so can you help me to locate said device?
Oklahoma