Billing & Payment (Archive)
Order stuck in 'Pending Status' for a month
Hello support team, I downgraded my Fios plan back in January 2023 but the online status showed the order is still stuck in 'Pending' status after a month. Attached is the order status and it says it takes only 5 minutes to change order. I talked to multiple customer services and was told they do not see any error on their…
My credit score is ruined due to Verizon mistakes
I made an account with Verizon and a secret duplicate account was made at the same time it seems using all my credentials. So, on that other account, which I never received any notification therefore had no knowledge of its existence really, specifically regarding charges or bills, they charged me $104 for initial costs of…
Verizon support and company surprisingly indifferent to serious problems
Like others who have left public messages here, I see no place to leave Verizon feedback about the customer experience, so I'm leaving it here. I moved to a different state a month ago, and so had to cancel some services and change some addresses. The only company that refused to cancel services and stop taking money out…
Pending order stuck, unable to configure or change account
I've been stuck with what seems to be a fairly common issue with Fios. "Your order is pending. Thank you for placing your order. Check status. Your curernt plan will be updated in about 5 minutes, and you may then place any additional orders." Clicking on the check status feature takes me back to the Fios home page. I…
COLLECTION PAID AND GETTING THE RUN AROUNDS ON FORMAL DOCUMENTATION!!!
I paid two collection debt accounts on 02/23/2017, and was told a letter will be sent to me on letterhead stating the accounts were paid and closed, as requested. I did not receive a letter in the mail, but I did receive an email stating the account was paid, but the email did not include the account number. My mortgage…
Schedule Payment In Advance, Got Confirmation # VERIZON still says I'm Past Due & Get a late fee?
On 2 Nov 12 I went online, as I do every month, and scheduled my verizon bill payment for 22 Nov 12, the due date. I got a confirmation number at the end. I double checked a few days later, as I always do, and the bill pay history showed the bill scheduled for payment on the 22Nov12 just as I set it up. Today, Monday, 26…
Verizon Fios ACP Forward program no longer Free?
Greetings, I've been a subscriber of the Verizon Fios ACP Forward program for over a year, yesterday I received a text from Verizon saying I will be charged $4- on 11/18/2023 by direct deposit, how can this be when the program clearly still states the 300/300 plan is still free? Thank you.
Can't get FiOS in Hamilton (Mercer County) NJ? Here's why.....
This issue is over a year old, so my apologies if this subject has been discussed before, but I just found out about this. I had Fios in my apartment for a year before moving to a new apartment in the same complex. Since my new place had the fiber alraedy installed, I called Verizon to setup a installation date. The CSR…
Overbilling after account cancelation
Hello, I requested my account to be cancelled and was informed that the bill would NOT be prorated, and would be cancelled before the start of the next billing cycle on March 2nd. However, I was still billed for the month of April for $64.99 after the account was closed. How is this even legal? Please remove this charge…
Duplicate payments charged
So, I found about 2 other posts within this month referring to a double charge on their accounts. And unfortunately now I am in the same group. I authorized a payment to my account on this date, November 22nd. However, I recieved a successful transaction email early this morning which I'm fine with. But around 6:18pm EST…
Terrible Customer Service
Today I was calling customer because I was charged twice for my internet. Martha was the person that I got after I called and she was really rude, talked to me like I was a child, she was really smart-aleck and sarcastic. She would interrupt me when I would try to explain her the situation and would say in the lines to pay…
Agent changed my tv plan without telling me
I spoke with an agent approximately on 1/17 to fix a programming issue and the agent told me I was eligible for an upgrade of my router. He arranged for someone to upgrade my internet connection, but did not tell me he was changing my tv plan. I spoke to someone today, 1/26 and was told I can’t revert back to my old plan.…
Verizon Fios Power of Attorney
Hi, I am Power of Attorney for a Verizon Fios account holder. I need online access to manage the account. i am only able to see instructions for submitting documents to Verizon Wireless. when I call customer service, the agents are unable to handle this without his pin (which he does not know), or sending messages to his…
error in equip servioce listed on bill
My bill is incorrectly showing 2 FIOS TV connections when both my origional order and the invoice for the actual equip shipped both only have 1FIOS TV connection which is what I actually have. I have been unable to get this factual error corrected and the correct billing applied to my account. I have had no luck getting…
Payment for MyFios
Verizon has lumped what used to be "MyFios" into "MyVerizon." I cannot find how to access any means of payment in the MyVerizon app, however. What am I missing?
Fios refund
I moved to Florida in October and canceled my Fios service. I immediately returned all equipment and was owed $300 refund for overpayment. After 3 phone calls and customer service chats these morons are finally sending my refund via gift card instead of direct deposited into the same account I paid them from. It has take 4…
Unauthorized charge
I noticed a unauthorized charge of $3.26 on 11/27 on my bank statement. I know I didn’t pay such a charge. I tried to contact Verizon on Twitter but they told me to call or to contact financial services. The must be a payment on an account I don’t have. Please help remove this charge.
Unauthorized change order
An unauthorized change was made on my account that caused me to lose one of my discounts. I have talked to two people on chat and another person and their supervisor on the phone. How can I find someone that can look up and cancel this order?
Closed my account then they put late payments on my credit report.
I had the account since 2004 with no late payments. I just looked at my credit report. I found out Verizon wrecked my credit over a $106 charge in 2001. I had cancelled my service and I had no idea I had a late payment. I am going through divorce and I was going to switch back to Verizon. They made up my mind not to do it.…
Removing Alleged Late Payment From Credit Report
I see that a lot of people on these forums have faced problems with purportedly late Verizon payments unfairly reported to credit agencies. I'm glad to know that I'm not the only one. Yesterday, I received a call from a collection agency claiming that I owed Verizon just over $100. I had no idea what they were talking…
ACP
Your agent told us we would qualify for ACP because my mom lives with us and is on Social Security, also I received a notice from a friend that we would also qualify since my son is Special Needs and is on Medicaid. I can't figure out how to apply for this? The agent also said to check if Fios Forward was in our area, that…
Promised Discounts not applied
Have been promised a $200.00 discount when changing planns , called and still refused to apply discount. Was also promised a $200.00 discount because they took services off of my plan without authorization and because of changes told me they could not put them back. I refused to pay my bill because they refused to apply…
How can I access my Verizon Fios account
How can I access my mother (with dementia) Verizon Fios with internet account to make changes. The email on file at Verizon is an old email address no longer able to access bc it’s a Verizon email .net address the company did away with in 2017 and also she has a new cell phone number with Verizon. The one on file isn’t…
Online chat representatives
I'm a senior citizen customer, and used live chat today. I needed an adjustment to my services. I spoke with three different representatives taking almost 3 hours of my time. Each CSR pressing me to up my services, and when I asked about lowering the monthly bill they disconnected my chat. To boot, they were taking 20-30…
Billing error
I've been trying to pay a bill online without any success. I can log in fine, but there isn't any billing information available. I just get an error message saying that there was an error and to try again later. This has been going on for years therefore I used the Fios app to pay my home bill. Now thatu app no longer…
ERROR submitting ACP benefit form
Get this error when trying to submit by ACP benefit "There was an error sending the form. Please contact Verizon at 1-800-VERIZON to have an enrollment submitted for you." I double-checked that Verizon and ACP benefit, address, name, email, SSN are the same. Reached out to ACP government department and they said error is…
Trouble getting ACP discount
Hello - I am attempting to get the ACP discount. I have been approved by USAC and have an application ID. When I enter it into the Verizon website it says my information doesn't math the national Verifier but I am entering it as it's written in my email from USAC. The only thing I can notice that's different is Verizon has…
Bill just keeps going up
I have been a Verizon customer for about 20 years, and when I switched to FiOS from Optimum, my bill was about $150/month for 1Gb Internet, a phone service I don't have hooked up, and three TVs with DVR. Over the past year my bill has risen to $250/month as various incentives were removed and prices adjusted. I have…
Very Long-Time Customer Needs Escalation Department
As is usual, I spent approximately an hour on the phone this afternoon with offshore customer service representatives, asking for a domestic-based representative for a Verizon account-related question that demanded knowledge of the U.S. I can't go into more detail. These representatives were courteous young people, but the…
I'm trying to start service for one of my building so my tenants can activate services.
Hello, I'm trying to start service for one of my building so my tenants can activate services.