General Products and Services (Archive)
How to redeem VISA gift card?
Received an email that I can now redeem my VISA prepaid cards. Logged into dashboard and there's nowhere to click to redeem.
Unable to redeem $100 and $50 visa gift card
This is the second time I've had to write this because the internet decided to drop. I've been very disappointed with how difficult it has been to redeem the two gift cards I was promised when signing up for this bundle. I received an email today saying the gift cards were ready to redeem, but while the app showed the two…
Never received my two $100 Visa® Prepaid Cards
Hello, I signed up for this promotion when I installed my Verizon FIOS services on 1/16/2020 and was supposed to receive my two $100 Visa gift cards after 65 days of service and I have not done so yet. Are these automatically mailed to my address? Do I have to do something to redeem them? This is very frustrating and I…
Canceled account and still billed.
I canceled my account at the end of February 2020. No one is able to pull the account up, no one can figure out why the account is still being billed. I've called over 15 times and been transferred or told "I'll put a ticket in on the account and call you back". Never actually been called back. I can't figure out how to…
$100 Visa Prepaid Card
Sorry to jump on the bandwagon, but I'm trying to retrieve my $100 Visa reward card, and I'm getting the dreaded Java exception: Is there a solution to this?
Can't Redeem Prepaid Cards
I have got an email saying I was able to redeem both of my prepaid cards. An email was sent with a link, but when I click on the link and log in the tiles are there. However, the link the tiles give me does not work. I just sends me to the dashboard of my profile. The link does not work, what else can I do to redeem the…
Open Verizon utility box
There is an open Verizon Utility box on 2448 Founders Way on the grass near the Coppermine Rd sidewalk. This is a safety hazard. Please get somebody to close the that Verizon box.
Sewer Line damaged by Verizon fiber cable installation.
How do I file a claim for sewer line repair. When Verizon fiber optic cable was installed down our street the week of April 20th it damaged my sewer line. Cable through sewer line. Verizon marker.
Property damage caused during upgrade install
I upgraded my internet speed. On 3/16/2020, a Verizon tech drilled a hole through an interior wall to snake a wire through. After he left I noticed that we can hear dripping every time we flushed the upstairs toilet. I called Verizon to file a complaint and was told that a supervisor will call me within 24 hours. No one…
How do I redeem my $100 Visa promotion
I received an email saying it was time to redeem my Visa Prepaid card and to click on the link, log in, and click the Reward Tile. However, when I log in, there is no reward tile. I contacted support using the Chat feature and eventually was told it would be take care of but I could call 866-948-2725 if it wasn't resolved.…
Verizon Email Servers not being able to send/receive email through pop servers question
It would really be nice if Verizon would address the email issues on their Announcements page (https://www.verizon.com/support/consumer/announcements?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00360) But nothing... I have read countless posts on the forums regarding not being able to send/receive email through pop servers. It's ridiculous…
cannot redeem $50 visa prepaid gift card
Hello, for the last three weeks I have tried to redeem my $50 visa gift card and have had apache web server errors on all my devices regardless of location. I am not sure what else to do here.
Verizon E-Mail Wont Download to Outlook - POP is Now mail.yahoo.com
I just noticed my Verizon e-mail is not being recieved by Outlook. I am still receiving e-mail on my Android device and I am able to send e-mail out through Outlook but nothing is coming in. I am getting an error message stating "Receiving reported error (0x8004210A): The operation timed out waiting for a response from teh…
Unable to redeem my Visa Prepaid Cards
Received email to redeem my Visa Prepaid Cards. No "reward tile" to complete the redemption. Chat with agent brought me here.
Windows live no longer working with verizon.net yahoo account
As of 9:30 am 3/18/2020, I can not longer receive email via Windows Live Mail (using the timestamp of the last message received). I get the following error: Unable to send or receive messages for the Verizon (mkluless2) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked…
Property Damage caused by Verizon
Hello. I am looking for assistance on filing a property damage claim against Verizon. I have had difficulties calling in for prior issues (low/drop lines from pole to pole) since I am not a Verizon customer and the agents over the phone always had difficulties locating my address. On 4/30/2020, a storm came through and…
Prepaid Visa card email not working
This seems to be a common issue. Link opens app, app goes nowhere. Is this how Verizon keeps costs down or do they not know how to link?
Wireless Customer Service
I WAS considering switching from Sprint back to Verizon. But after this week, that will not occur. On Monday, 4/27 I started chatting with Verizon about porting over my families 5 lines from Sprint. After about 1.5 hours, we finally settled on a plan, phones and options. I was VERY happy with the deal. My phones were to be…
Damaged Verizon utility box
I'd like to report a damaged Verizon utility box located on George Road, Quincy, MA 02170. The box is flying on the sky with cover open and I've seen children playing under that area. Please repair it ASAP
Outage Text Notifications.
Well we’re 7 hours past estimated Fios restoration estimated time. Checked my messages...crickets! Not one update has been sent since outage started nearly 24 hours ago. Why bother having that service at all?!?!?
unable to get visa prepaid card
you sent me an email it was ready. don't see it.
Issue redeeming Visa Prepaid Card
Got email today to redeem my Visa Prepaid Card. After clicking redeem now and logging in there is no "reward tile" to complete the redemption as the email specified. Additionally, the "Chat with Agent" does not appear to work through the virtual assistant. I can’t even get a real agent to chat. I’m sure this glitch is on…
Unable to redeem my Visa giftcard
I am unable to redeem my Visa gift card as others have mentioned. It should have been for $100 or $200. I am just taken to my dashboard when clicking the link in the email.
Unable to unlock verizon/yahoo email or reset password
My email account got locked while traveling abroad on Jan 1, 2018. I contacted both Yahoo and Verizon customer support but have not been able to resolve this issue. I believe that my yahoo email account is served by Verizon as attempts to unlock the account from Yahoo site always takes me to Verizon login page.…
Unable to redeem $100 Visa prepaid card through email
It seems an endless number of people are having this issue. I click on the link to redeem the card in the email, and it just goes to my normal dashboard. I want the $100 dollar card I was promised or else I will report this as false advertising to the attorney general in NYC, pretty scummy of you guys to do this to your…
Referral Information never added by Person taking order
Hello, I had referred a friend of mine for Verizon FIOS services. FIOS was being newly installed in their residential area and a FIOS employee came to their house to personally take the order. My friend called me at that time, so I could give him my information. It's been 2 months now since my friend got FIOS service.…
Government employees discount
I am a NYC Health And Hospital employee l would like to know if there is a discount with Verizon fios
Verizon FIOS gift card
Link to claim gift card is not valid. Goes to "bad request" page.
Help! Redeem Promotional Gift Card
I received the email below to redeem my promotional gift cards but when I click on the Redeem Now link and go to either my account home or mobile app, there's no "Tile" related to gift card redemption. I have searched everywhere but no answer. I saw similar issues posted here but other customers so here I am. Any help from…
Deleted email still being used by Spammers !!!!!!!!!!!!!!!!!!!!!!!!!!!
Spammers started using my email address to send spam to my contacts. After 3 months of dealing with this and changing my password every couple of weeks, I finally decided about two weeks ago to delete my email which was a subaccount. So I logged into our primary email address (my husband's) and deleted my subaccount email…