-
Third party vendor
How do I make sure Verizon corporate knows a BBB filing was done on a third party vendor?
-
Contract Buyout Claim Form Is Not Working
I received my final bill from Optimum and followed the link that was included in my 5G Home Internet Welcome email to upload so that I can be reimbursed for my early termination fee. The page loads fine and I can see where I am supposed to fill out the information to submit, but most of the fields are grayed out and will…
-
Account split
Hello I've been on the phone with verizon wireless for over 5 hours, talking to multiple departments and no one is able to help me. My wife and I have 1 account, with sub accounts. I was owner for 3 lines and she was owner for 2 lines. Something changed recently and I can no longer access my account with my phone #. We've…
-
Service issues
I switched to Verizon 2 years and 4 months ago - this is relevant to my complaint. I switched because they are supposed to be “the best” and they are anything but. After transferring over, I found out my previous carrier used their towers. So I needlessly switched and doubled my bill for awful service and customer service.…
-
Verizon company and service
* I don't know what's happened to this company, but it is declined in a million ways. First and foremost, I drop calls continually, when I used to have pretty steady service for years. Secondly, they encouraged they told me the problem was my phone, and said buying a new phone would solve it the issue, but it didn't,…
-
Unauthorized phones/lines on account
This is actually going on with me and my girlfriends who with our Verizon account with our two iPhones we got unwanted unauthorized numbers on our account and now we’re being charged for unauthorized unethical charges that our hours they made a mistake by attaching a different account to our account and now I’m being held…
-
Unable to get refund
Looking for help to get a refund. I was promised a monthly discount when I turned in my old phone. I've gone into the store 4 times and just get false promises and no change on my bill. Then they tried to charge me for Disney + which I never signed up for. At this point, I'm ready to cut my losses and move on to a cheaper…
-
Service Issues
I have been a loyal customer of Verizon for 20 years. Two months ago, I started experiencing issues with receiving inbound text messages. I have called, texted and online chatted with customer service, tech support, tech coaches, Tier 2, Tier 2 Supervisors and in-store staff. I am going on my 3rd replacement phone in 2…
-
Customer Service
Verizon Customer Service - I’ve never had to encounter so many issues! After almost two months of dealing with an issue preventing me from upgrading my plan, someone finally resolved it only to bring about another issue. In an attempt to correct the first issue they split my account putting one of my lines on a sub…
-
$200 gift card
Hello. I was offered a $200 gift card when I bought a new phone. I was given a rebate code of 24DIGCHATNEW200GC but when I enter that into the rebate site along with my purchase date it said "promo code with the order/purchase date can't be found. please check your information and try again." Why is this so difficult? Can…
-
Customer Service Feedback
Verizon's customer service has gotten worse over the years. This is the reason why they dont ask for Customer feedback after a call / chat. I had to spend 3 hours of my time for incorrect invoicing by Verizon. Their plans are horrible with hidden fees and items that dont make sense. Charges for Wifi calling? Why? Their…
-
Phone
On Monday, January 6th, I visited your San Ramon location on San Ramon Valley Blvd. to upgrade my iPhone from a 12 to a 16. After completing the preliminary steps and selecting the phone, the data transfer process encountered an issue and abruptly stopped. The associate assisting me was courteous and made every effort to…
-
Cancelled Order Not Refunded Yet and Received a Bill for it
At the beginning of December 2024 I purchased two new phones (S24+ and iPhone 16 Pro) because of the holiday deal Verizon was running. I was a new customer, transferring over from T-Mobile. Purchasing the phones online was really simple and easy. But after a few hours I decided I no longer wanted the S24+ and wanted the…
-
Can’t talk to agent because my service is suspended
I can’t talk to a live person because my service is suspend this is very unprofessional and ridiculous on Verizon’s part. Any amount of reasons why my service is suspended. I should not be blocked from talking to a person and forced to make a payment before i can talk to a love person on phone or chat.
-
Can’t login to my account via web browser
Hi, Yesterday morning I tried logging into my account via my laptop and I keep getting the error message “sorry we’re unable to verify this account belongs to you”. I have no issues on my app, but can not login to my account via any web browser. I’ve cleared my cache and history and per support request and that did not…
-
Amazing customer service experience
I just wanted to post that I had the most amazing customer service experience with Jonathan today. I went to it the phone call expecting to cancel my service today. He changed that. He was so so sweet and got me all I was asking for and then some! If all your reps were like Jonathan you’d keep more customers! Give that man…
-
Lost phone, found weeks later, but reported it lost already.
I lost my phone at an amusement park Thanksgiving weekend. As soon as I noticed, I reported it lost and it was removed from my account, so I have no proof of it other than the receipt from when I first purchased it. Fast forward to yesterday when I received an email that they found it! They need proof of an IMEI that is…
-
NO WAY to DELETE items from My Verizon Shopping Cart!
My Verizon App, either via Android phone or Windows 10 desktop, has NO WAY to delete items from the Verizon shopping cart. If a user is researching an item, it is somehow automatically put in the Verizon shopping cart! Furthermore, once in the cart, there is NO WAY to have that item deleted! Must we, as users, file…
-
Port Out 2 Lines to Close Account
I've been on Verizon's 5G Get More plan for nearly three years with two lines, but I’m switching carriers due to the steadily increasing costs. Each line costs $113 ($94 + $19 for mobile protection, with phones bought outright at inception), and there’s no discount for adding a third line. If I port my current lines to…
-
Cancel NFL Sunday Ticket
How do I go about getting NFL Ticket cancelled so that it doesn't auto renew? This was a free offer and I was told to be sure to cancel before the season is over so it doesn't auto renew. When I click the "manage" button in YouTube, it takes me to Verizon account. There is no options to manage/cancel/renew on Verizon where…
-
No good customer service
I was sent an email from the fraud department to verify my identity but after doing so my id, lease, selfie but that wasn’t enough even though it was asked for. And after all of that once I spoke to one person that hangs up on me without helping me, I can’t get through any number for Verizon for at least 24 hours. But you…
-
$200 Verizon Gift Card
Hi, I switched from AT&T to Verizon last week and was offered a $200 Verizon Gift Card as well as an option to bundle my Fios and Mobile to save $10. I can't seem how to claim this on-line for either. When I went to the chat, I was offered other deals (switching my Fios, etc) and then would be transferred from agent to…
-
Billing and Service
Ive been with Verizon for almost 10 years with no issues or negative marks on my account, I have 8 lines. After trading in a device by mail I was billed for the device not being received. I used the shipping box and label Verizon provided and dropped of with the carrier. After 3 weeks and hours being on the phone trying to…
-
200 dollar e-gift card
I just purchased another phone and added a line. I added this promotion to my cart, a 200 dollar e-gift card for completing my purchase. I haven’t received a email to redeem my gift card. It says after purchase to redeem and then 6 or 8 weeks later you’ll get it. But I haven’t received no code or anything on how to. If…
-
Promotion Return Forced Buy Out Billing Nightmare
I have had an intense communications regarding my entering into a promtional trade for new iphone 15. These communications started July 1, 2024 were daily and I have had no resolution as of January 4, 2025. Synchrony VerizonVisaCard billing continues to bill me for returned phones and the value of my buyback agreements.…
-
Great service shout out!!!!
I’m writing this review in support of great customer service we received in Eagle River Wisconsin in December ‘24. Timothy **** took the time with us, went above and beyond our expectations to find what we needed and are thrilled with our service. It’s not every day we meet someone like Tim, and service needs more people…
-
Decoupling OneVerizonID from home & Mobile
I've been having the same issues as multiple users on this board with the oneVerizon ID. I've been bounced back between internet and wireless teams whom surprise hasn't been able to unlink my IDs. I've tried on chat, on calls, multiple times... Can someone please help? The Fios account linked to my cell has been…
-
Customer service wait time 90 minutes
I am trying to talk to Verizon customer service representative, waiting on the call from past 96 minutes still on the call. What kind of service is this?
-
Dissatisfied 19+ Yr Customer
Hello Team, Ask: Leadership level contact to discuss situation in detail and come to a resolution that aligns with what I understood from the beginning. Situation: I have been a 19 plus year customer and have been for the most part satisfied with all the years of service until most recently re the iPhone 16 Pro promotion…
-
Phone issue
Incase you're wondering why you're losing so many customers I thought I'd give you a heads up. I bought out my phone so I could upgrade and spent $166.62. Once I went to order I was told it wasn't possible to pick the phone up at a Verizon store (which makes absolutely no sense for people on the road). I was then ghosted…