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Remove a network extender from the list of devices on my account
I am trying to remove a network extender from the list of devices that appears on my online account. I got rid of the network extender a long time ago. I know Verizon isn't charging me anything for it, but it's annoying that it's still there and the website does not provide a means to delete it. Yesterday I engaged in a…
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Lifetime Disney+/ESPN/Hulu membership
I was on a play more plan for over three years that included a lifetime Disney+/ESPN/Hulu membership. When I got my new phones this past April I asked OVER and OVER and OVER if this would affect my lifetime membership and they assured me that it wouldn't. Without my knowledge they switched my plans and it started me on a 6…
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Customer service
I have texted and called Verizon countless times now and spent multiple hours on the phone all to still have an unresolved issue. I ask to speak with a supervisor and they pass me over to the person sitting next to them at the call center or, they pick up the phone and pretend to be their own supervisor! I kid you not!! I…
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Mobile protection plan switched to "Mobile Secure"
I am writing to formally lodge a complaint against Verizon regarding a significant error on my account and the subsequent mishandling of my attempts to resolve this matter. Despite several hours of effort, including conversations with multiple representatives and supervisors, my issue remains unresolved. This experience…
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Whitelist VZ DNS singapore
As part of our legacy infrastructure, we are using two external DNS forwarders (210.80.58.205, 210.80.58.210) which are owned by Verizon. Those are located in Singapore, and used by one of our Asian AWS DNS server. Lately, our DNS operation team noticed that those Verizon DNS forwarders are not answering our DNS requests…
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Disconnection
Heya how do I know if my friends phone has been disconnected or not due to lack of payment? they like 5000 miles away and i cant get hold of her. If I call her what will it say or happen if I call her ? Thanks inadvance
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Account
I’m trying to find my old account but I don’t have my account number or any of the bills I had, when I put the number in and area code it says it doesn’t match, I had got locked up n left all my phones n passwords to the girl I was seeing who was also on my account but since I got out she took off with all my passwords…
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Costco $250 shop card rebate
I recently switched from T-mobile to Verizon having been a long time T-mobile customer getting the new lines at a Costco kiosk to leverage the Costco Shop card and the Verizon carrier switching offers. I already submitted for a $200 rebate that was for switching wireless providers from others into Verizon. What is the…
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Excellent all around service
Chris was the covering manager at the Verizon store in Mullica Hill, NJ. Getting a new phone can be stressful especially when your left with no other option but Chris went above and beyond to make our experience 5 star. He explained everything clearly, set up everything for us and even setup my new phone to my bluetooth in…
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Thank you for the Chat, Luna!
Representative name: Luna I provided this feedback during the Survey that followed my Chat experience, however my session timed out before I hit Send. I want to be sure that this feedback is properly attributed to the employee and their excellent performance. Exceptional interaction. As the head of IT for 25 years I know…
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Google text app vs Message+
I sent photos from Google text app from my Samsung 23+ to 3 Iphones. All said they were blurry. When I switched to the Samsung text app they were received fine. Why make us switch to Google text app when it is not compatible and there are issues? I can't believe that the Google text app is the "best" there is. From what…
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i cant log into my account to swap my device becaue my phone is broken
i need to swap my service to another phone because my original phone is broken but i cant sign in without it sending a code to the broken phone so im stumped at what to do as i dont have means to go to verizon store to do this
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what are the three lines in the upper right corner of my screen
what are the three lines in the upper right corner of my screen.
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Verizon customer service
As a long-term Verizon customer, it brings me great dissatisfaction that I would not recommend Verizon services to anyone who’s looking for a phone provider. In fact, I’m researching new phone providers for myself as I typed this. On June 25, 2024, I experienced the most distressing, dissatisfying, mediocre, un…
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Verizon suspended my account, and i can't port out or reactivate it.
I opened my account at the Verizon store and transferred one of my phone lines to it. Then I saw that you had a 15PM promotion online, so after it was activated, I contacted customer service and ordered three mobile phones. But because of the language problem, it was my wife who always communicated with the customer…
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Customer service concerns
Hello -- looking for a number or form to share concerns about an experience today that has driven me to terminate my service with Verizon after having been a loyal customer for more than 20 years.
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Old messages
Need last months text messages
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Off shore Verizon rep community form response
I received a message from an off shore Verizon representative too my community forum. I received 3 different chat windows for the same issue. I feel this is a swindle to get my personal info, it does not make sense to have 3 different chats opened up. I will follow up to take the next appropriate steps.More dismay from…
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December 2023 summer of 2023
I believe summer of 2023 VZW starting outsourcing their Tier 1 & Tier 2 customer service. I’m not able too understand people with non American accents. I have dyslexia. I have difficulty understanding people with accents because of their PHONOLOGICAL deficit, which makes it hard to process and manipulate sounds. I have…
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Transfer Line Issues
Up until Tuesday (10/15/2024) I was under my sisters account until she transferred ownership of my line to me. I spent the greater part of 2 hours on the phone with a representative until the transfer was completed. After the transfer was successful I tried making a new account using my email and linked my phone number to…
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Asurion/Verizon Mobile Protect Tech Coach Experience
I just had an experience with an Asurion "tech coach" member that I believe the Verizon community deserves to know about. So, I was on the phone with an Asurion "tech coach" and they had accessed my account to help me activate my second number eSIM. Once they were in, they asked me to download the Rescue+ Mobile app, which…
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Customer Service
While speaking to the fraud department about an account that was proven fraudulent by Verizon and was still showing up after 9 months of Verizon's investigation, proving it to be fraud & promising to remove it. Since last week, I wanted to acquire the iPhone 16 Pro. My previous spending limit was $6500 when I opened the…
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Returned phone/canceled plan and billed
4/20/24 purchased plan with free iPhone 15.Returned all very next day and charged $100.00 and refunded remainder amount. in October billed for service and many fees and then billed over $800.00 for a phone I returned. called Verizon 800 number and told to go to the store with documentation….no help. as far as I’m…
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Rebate
I noticed a whole lot of people have the same issue on this one. Where is the $200 rebate? I have done all I am suppose to do. I get transferred from one agent to another with no solution. Oh the same for Fios. I was supposed to get $50. Nothing. Amused by the whole thing....
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Missing Trade-Ins
I recently switched to Verizon and took advantage of the iPhone 16 promo with trade ins. We sent back 5 phones (in one box, per their instructions) and so far have only been credited for 3. The three phones that were credited all showed “received” on the same day, but were all approved within 24 to 72 hours which makes…
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Activity log not correct
Will the usage/activity log eventually work with Google Messages? Since making the switch away from Messages+, the log is no longer accurate and not tracking incoming/outgoing texts. This is rather infuriating to those of us who monitor our children's activity. After 20+ years with VZW, I'd hate to need to find a carrier…
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$200 switch from T-mobile promo
I was told VIA online chat when switching from T-Mobile to Verizon that I would receive a $200 promo PER LINE. I would need to claim within 30 days of switching. Thankfully, I'm still within my 30 days and I can still cancel Verizon. We ported 4 lines and I have reached out to Verizon several times regarding the promo. I…
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I was a Verizon loyal customer for over 20 years. They claim I am delinquent in paying $700 from 2005!!
As I recall I was sent 2 phones. Neither worked so I asked for a box and shipping label to mail back! I even called and they received them both. They never replaced them by the way! I had to produce a tracking number, which I did! Now 20 years later they claim I owe for this and if I can recall a tracking number they will…
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Need to talk to an actual person about my account and my account has been disconnected
Even though I have payment arrangements, they have disconnected my account and I can’t get through to talk to any person and I’ve been on all the sites and doing all the things to try to do that and it’s been over two hours and I wanna get this resolved anybody got any ideas on how to talk to an actual person Right away
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Upgrade and customer service
I upgraded mine and my husbands phones a couple of weeks ago and since then it's been nothing but issues and terrible customer service. I tried to move to my new phone, ended up having issues moving everything over, I called customer service and was on for 4 hours, they didn't help me at all, in fact they made things worse…