Other Account Discussions
$10 Loyalty discount
$10 Loyalty discount has never been applied . $360 credit for bring your phone and add the line , instead - $180 applied . When i requested the copy of the agreement , they don’t have it . You re HITTING THE LOW
Language
How to change language from Spanish to English
Sorry we are not able to process your request at this time. (URGENT)
Hello, I am currently not in the States and I am not able to access my account. I haven't been in the States for more than a year now and I haven't been using the service, but I've been getting charged this whole time and now my bill has stacked up to more than 700 usd. I don't get why I've been getting charged, but to…
no call logs or message logs available
It’s not the end of billing cycle it’s the beginning and all my lines say no log, very frustrating
Cannot access account
I'm a new Verizon subscriber and just had my number ported from my carrier. I downloaded the app and I presents a message 'Looks like something went wrong'. When I try to contact support through the chat bot, during the requested sign in it goes to 'Site not found'. So....I'm deaf. I can't get any technical support be it…
Discounts (or lack thereof)
I've been with Verizon 17 years. It even thanks me at the top of my account page That aside apparently, Verizon has reduced my 20% line discount to 15%. They've removed my Autopay + Paperless discount because I don't have an Unlimited Plan. Not eligible for the Veteran discount because I don't have an Unlimited or a 5G…
Phone of account holder is broken. How can I sign in?
Title is question I need to activate my phone. I cannot without answering a text. Phone is broken so I can't receive the text. Customer service says it's closed, but they promised me someone would answer till 10pm ET. This is infuriating.
Minutes details
Why can’t I see the Usage - minutes details anymore? I couldn’t see them on the app but on a desktop I could. Now the desktop I can not see the minute details either! it’s getting annoying that I can not utilize what I need to do my job. This has been happening off and on since July but now both ways of looking are down?…
How to unlock a recently purchased phone to get off of Verizon?
A few days ago I bought a phone directly from Verizon (technically 2 phones, but it's pretty obvious I'm never going to see the 'it is free but you pay the sales tax' one) and the whole experience was just bad. Since I only stuck with Verizon because I assumed it would be 'easier' to stay with the same provider I now have…
Allow Paste Gift Card Balance
The gift card balance inquiry page does not allow pasting in those long card numbers and pins. This is a particularly onerous limitation for those with disabilities. When will this problem be fixed?
Verizon customer service
GIven that Verizon is apparently the most expensive wireless service on the planet, how do they justify having such incredibly bad customer service? So here's my experience and why I'm leaving: - Verizon customer for 17 years with 2 lines (apparently 1 line per person just isn't enough, as Verizon keeps trying to sell me…
Haven’t Received My Device Or My REFUND
I PLACE AN ORDER WHICH WAS NEVER RECEIVED DUE TO FEDEX DELIVERING WITH-OUT REQUIRING A SIGNATURE WHICH I BELIEVE IS CRUCIAL FOR ENSURING THAT PACKAGES REACH THE INTENDED RECIPIENT SAFELY.WHICH DEFINITELY TOOK A DISAPPOINTING TURN DUE TO ISSUES WITH FEDEX’s HANDLING OF THE PACKAGE. UPON PLACING MY ORDER I RECEIVED…
Customer Service via Text
I’ve been in contact with customer service via text since 4 PM CST, and each time I ask for an update, I’m passed to a new representative who repeats, 'I'm looking into it.' Even when requesting a manager, the response is the same. This issue has dragged on since September 2024. At what point is enough, enough? This…
Review: Ongoing Issues with Order and Trade-In Process - Worst Customer Service
At this point, I’ve had to contact Customer Service at least 10 times in the past two weeks, and I’m beyond frustrated. It all started with my first order for an iPhone 16, iPhone 16 Pro, and an iWatch. Despite the payment being pending in my bank account, the order wasn’t processed. When I reached out to Customer Service,…
Amazing Tech Support Recognition
How can I submit a compliment regarding the amazing Customer Service i received from a specific texh coach who helped me over the phone? This person deserves recognition and reward beyond what i can say in a feedback survey.
$200 rebate gift card
When I switched to verizon, I qualified for the $200 gift card rebate. It was submitted a little while ago and says to be processed on or near 10/21/24. It has yet to be processed and I am just wondering if this is normal? I know or I think it said something about 8 weeks but the person I last spoke to said it would be…
Replies Do Not Post on Verizon Support
Howdy, I've been trying to reply to a ticket with my experience of the same issue and nothing ever posts. My account shows that I have posts but they're not present on the current ticket. What's the problem? Best, Drew
Smart family app
I had to cancel service & remove app. I had placed time restrictions for texts & phone calls but it ended up restricting my phone. Even when I removed restrictions on her phone they remained on mine. I spent hours on the phone with Verizon. I talked to 4 people & no one could solve the problem. I couldn’t make calls or…
Requested a return box 3 times, no box sent
Seems to be a trend here but no one seems to know how to send a return box for a modem that was never used. Does anyone have an address on where I can mail this thing that they claimed a box was sent 3 separate times but NO BOX WAS EVER SENT.
Account locked
Each and every time I log into my account, it states that it has been locked and I have to reset my password. I have had a new password each month.
How do I get off a family share plan if I'm not the account owner?
How do I get off a family share plan if I'm not the account owner? However I would like to note I am a account manager on the family plan, would I still need permission from the account owner to switch?
Military Suspension Denied Twice after emailing orders
I am active duty military recently moved to South Korea on military orders. I tried using ID.me to verify for military suspension on our Verizon account and it failed. Emailed my orders as instructed and got reply saying I don’t qualify and mentions state department and non-military not qualifying for suspension under…
Client Service
Since August 2024, I have experienced a frustratingly recurring issue with Verizon's service, resulting in a considerable investment of my time and, ultimately, a promised $70 credit. After countless hours navigating Verizon's support channels in pursuit of a resolution, I discovered today that those credits had, in fact,…
Online ordering
I've been a customer of Verizon for 3 years now and I must say that the entire online ordering experience is hugely lacking. This has been on ongoing issue each and every time I place an online order. I've had my orders mixed up which messes up my bill and there is the issue with customer service over the phone not fully…
Device Protection/ Service "Perks"
I am enrolled "active" Equipment Protection Extended Warranty, billed automatically every month . $0 deductible unlimited claims, cracked screens etc.my screen cracked today, I attempted to submit a claim, after thoroughly reviewing my contract and coverage. . Started a claim. At the very end opps you are not eligible. 2…
Unresolved Incident for mobile plan change for a month
I do not know where to take this. On 9/30 we have ordered a new phone with an immediate change of existing mobile plan from Play More 5G to Unlimited Ultimate. Its been a month and plan did not change. It is impossible to change it by myself or any of the verizon staff that tried. This not only prevents calculating monthly…
Lost Phone - Don't know my pin number
I lost my phone and I can't remember my 4 digit pin. Help desk says the only way to access my account is to have the PIN. I can't do it online either. All my passwords are on an app on the phone and I don't know the password to my account.
Service When Joining Verizon
Does anyone have any suggestions for how to get support from Verizon outside of business hours? I moved my family's 4 lines to Verizon (1 is a kid in college). The customer service was horrible. They ended up creating two accounts for me to manage, I have never been able to get an account set up with my login and my…
Esim
How do l find out who has been ordering an eSIM l through my iPhone andhave been sharing my name hiding it within my phone,What steps do l take in finding out the type of payment,name and what type of device was use to purchase this eSIM…
Grievance
Hey guys, this is going to be a big first-world issue that you might roll your eyes at, but I need to state my case and get the right assistance. 10/15/2024 I went into Verizon store by metro in Phoenix, Az, and ordered my new iPhone. I had to pay 218.?? To pay my phone off half way for an early upgrade, which I did…