Other Account Discussions
Door to Door Sales
https://ring.com/share/9598f08a-d2ed-4756-ada1-99b393770e67 I’m searching for someone to verify if this salesperson is legit?
Streaming subscriptions
You may be being sold that the Netflix and Disney plus bundle will work for everyone on your plan. They tell you just let them use the same user if and password and it will work. This is false. If line holders are not in the same house with the same wifi it will not work. Support will not help, and will tell you over and…
Poor Customer Service, Poor Service In General.
Spent hours with customer service. They lied to me and said my slow data (<1mbps) was due to my grandfathered plan and I needed to upgrade to get better data. Also lied to me and said that tethering was separate from mobile hotspot and that tethering used the unlimited data and not the measly allotment from mobile hotspot.…
Mobile
To whom it may concern, as this is very concerning for me. I originally signed up for 4/$25 month each welcome plan. And added paid Security perk! Well somehow an issue was created and I am unable to find out why. As the representatives won’t even speak with me. I have paid their outrageous prices and to be denied the…
eSIM Activation
I do not appreciate not being able to activate an eSIM of a different phone when I was chatting on the Secure Channel with a representative of who suppose to help me got the device up and running and far as activating it, why why why did that not work out, and they telling me that they could not send me no request for me…
Costco 250.00 gift card promp
in August I signed up for Verizon. The promo was a free phone and a $250 Costco gift card for each product by Verizon. I signed up for a new phone and home Internet. I have not heard anything from Costco regarding the gift card or Verizon I was told they would contact me with a link. I was told it was going to be a free…
Service
I have seen the comments recently and I agree with most of the people who are saying Verizon has worst customer service. I have been experiencing the worst customer service ever since I moved to the Verizon from ATT in oct . Every month looking at the bill I have to call them for all the annoying charges they charge me.…
How do I transfer a line on my account?
Can someone please tell me the process of taking someone off my account including their line so they can go onto their own Verizon account? Thanks in advance!!
Documents
Hello, where is the document section on the myVerizon app?
Cant log in
I've been trying to gain access to my account for almost a month now unsuccessfully. Someone accessed my account, and then customer service deleted my account. Then created a new account. Now anytime I try to log in it takes me to create account. When I fill in the answers to create an account it says my information…
data usage
This may sound odd, but I am wondering at what point does my phone begin using data: When a picture or video is sent in my messages (from the internet), or when I click on the link? I hope my question makes sense. Thank you.
Phone Broken - Login to Verizon Help
Phone is unresponsive and showing SOS connection. I need access to my Verizon account so I can lookup details on this SIM.
Can't cancel NFL+ Sunday Ticket
I enrolled in NFL+ Premium (Seasonal) Special Offer through +play. I need help to cancel the NFL+ subscription. I have tried the following to cancel the subscription and have been unsuccessful. 1. Using Manage for +play (where I see all my subscriptions including NFL+). I followed these instructions, but there is NO WHERE…
2 phones traveling international
2 phones traveling in Europe for 18 days, which plan is best? Is the International plan prorated ? I tried to add the Unlimited for 1 month but it said the plan would end 8 days earlier than I need.
Second Number
Spent hours today on the phone and never actually got the issue resolved. Eventually they told me they would call me back in a week. How is that helpful? And no, I don't believe they will actually call me back. Verizon just launched this "Second Number" thing. For those of us who carry two phones, sounds great. $10/month…
Account
I can't get my account set up
Real Assistance?
I'm having a terrible time trying to contact a live person at Verizon. Does anyone know how to do this? I'm going to have to drive over 50 miles to a Verizon Store to simple update my payment method before my next payment is due this month. All I can get is a run around chat and the stupid AI system that is no help…
Store location code
Does anyone know the actual location of the store with the location code w658101? Some serious fraud happened on my account today and it happened at store location w658101. Verizion won't tell me the stores physical location or address. No, im not going to go there. It's way out of my area. I just want to talk to them.
Cannot login overseas. 2FA
I'm currently stationed overseas and am unable to log in to my Verizon account as I can't receive the sms verification on my suspended line required to complete the log-in process. Please help.
Suspended service though $0.00 balance
My devices are suspended yet in 2 weeks ive paid past due and current balance and credit. Spoke with chat and support as well as self problem solving tips and no services reconnected. I have provided screen shots where it shows devices reconnected to immediately goes back to suspended. Chat support was non helpful as they…
NFL Sunday ticket cancellation
I was attempting to cancel my Verizon plus play NFL Sunday ticket subscription. I’ve read several post from my search online and saw the frustration that others were having. I was on my computer and did an online chat with a Verizon rep who was doing her best to find a resolution, but was unable to do so after an hour and…
Account validation errors/Perks and services restriction issues
****URGENT REQUEST FOR HELP **** My phone broke on Sunday. On Monday, I went to a Verizon (franchise) store to pay off my remaining balance in order to upgrade my phone. They were unable to complete the upgrade due to a validation error. Overview of the issue: * Representatives in store and over the phone continuously get…
Play+ Netflix Subscription Stuck on “Reactivation In Progress”
My play+ Netflix free on us subscription was cancelled a while ago and set to expire in a few days. Yesterday I clicked on reactivate. It has been stuck on reactivation in progress for a day now.
Sim card and ESim card
Need information on galaxy s21
How do I file a complaint?
* How do I file a complaint about not receiving the $200 visa gift card I was told I'd receive three times after switching to Verizon? Chriatmas promo in store told i qualified and was sent a confirmation of the card by email but no card or further emails regarding it. I filed a complaint with the BBB and did call Verizon…
eSim Compatibility
I have a quick question I have been unable to find an answer for. I am traveling to Canada and Sweden and need data while I am there. I have a Samsung Note 10+ on the Verizon network and a Google Pixel 3 not connected to any network. Can I purchase a 3rd party eSim card from a site like Airalo to use while I travel abroad?…
Phone's screen is broken so I can't log in due to two factor authentication
My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
One more Costco/Verizon experience
I am having the same issue as many on here. I was supposed to get $250 per line in Costco gift cards. I switched 4 lines from At&T in June 2023. I have spent COUNTLESS hours in person at Costco and Verizon as well as on the phone. All I ever get is “we will escalate your issue”. And if you don’t hear from us by such and…
Cancel NFL Sunday Ticket
Hello, I need assistance cancelling NFL Sunday Ticket. I received this through a promotion and want to cancel it before it Auto Renews. I have tried the online chat feature and the service assistant couldn't figure it out. I have tried to do it by following the steps Verizon says to do but that doesn't work either.…
SECONDARY PHONE
The main reason I want a SECOND NUMBER is because my text threads in my Verizon message app are too much to manage with my personal threads mixed in with business threads. Is there any way to have my PRIMARY NUMBER and my SECONDARY NUMBER texts go to two different apps? I'm looking for a way to have them stored separately…