Account Activation (Archive)
Disney+ 5G Play More
Hi. It has been two months since I’ve gone to Verizon and told them that the Disney+ included in my plan is not working. Hulu works fine. ESPN+ works fine. However, my Disney+ continues to tell me my subscription is expired and I need to resubscribe. I’ve talked to two Verizon agents and someone on the Disney+ help chat.…
Verizon Disney Hulu and ESPN account activation
Hello, I added and activated my bundle on my Verizon account. I activated my Disney account first and then had to come back to activate the HULU and ESPN subscription/account parts. However, I cannot find any links to do so. When searching the Verizon FAQ's I am constantly directed to start from the 'Your Disney+ account…
Account lock out
Stuck in an endless loop of the "Sorry we are not able to process your request t this time" message. Unable to reset password. Unable to update E911 address so I can Wi-Fi call. Unable to get sim card activated. All these messages say "please send us a DM" but if I can't log into my account, how do I send you a DM?? Please…
Account number
Can't get my account number
Need Help activating immediately, no resources available to me
I transferred my number over to Verizon 3 days ago online using eSim, however, even though I lost my previous carrier, I have never received service from Verizon. I obviously cannot call customer service for help, and I can't use the chat function because the link is broken. No matter what link or where I go to try to chat…
Being Billed for a Device that Should Not be on my Account
Verizon rep advertised an amazing deal $38+tax for a new Iphone 14 Pro with 5g Do more. the billing agreement showed something different but the agent insisted that the bill would be updated by end of day with promotion prices. Come next day, the bill still showed the same and the rep told that it would be updated next…
Unable to redeem $300 off sound bar offer for Verizon Wireless sign up 12.7.22
I have spent two hours chatting with customer service to no avail. When I click on the offer on my home screen I can select it but my cart has $399 still listed. If this is a reoccurring issue why offer to get people to sign up and don't honor the promotion. This is one reason why I dislike Verizon, their promotions NEVER…
ID verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now?
help please
My account was activated today. I logged in later today, and was greeted with this message. Your wireless account has been disconnected. If you are enrolled in our Auto Bill Pay program, your automatic payments will continue until your balance is 0. Upon termination of Verizon Wireless service, your final bill will also be…
Activation Incomplete Notice on Old Phone
Upgraded to a Galaxy S23 Ultra and went through the activation/transfer process from a Galaxy S7. Now there is an "Activation Incomplete" notification on my Galaxy S7 phone. The S23 Ultra seems to be working fine so do not know why there is that "Activation Incomplete" notification on the S7. Called the number provided…
Account reset - unable to process your request at this time.
I am overseas and need to access my account. My account is locked and when I try to reset it, I get the message “sorry we are not able to process your request at this time. “. I can’t access chat support because it requires account login. Help please!
What in the DENIALS is going on?!!
I spent the better part of two hours on the phone setting up new services including 3 lines & different devices. I was approved for significant financing. Once all was said and done my card was denied. Rep stated there were sometimes glitches and to resubmit. Denied again. Turned VPN off, changed browsers, used different…
Verizon Canceled one of my phones on my account.
Ok so I opened a new account with Verizon almost a year ago. I got two phones under the pay it off a little each month. My point is, is that both phones were on my account and hooked to the same bank account, with auto pay on well the second phone we ended up not using it alot so it stayed in my drawer almost all time.…
activating
I ordered an iphone 14 pro max and I received it today . but Im having trouble getting to activate . When i try go on my verizon help all it does is say im a guest and when i try to add my number it says its under another verizon account . and it also says my order is still being prepared any advice?
my verizon
Hello, I Recently received my iphone 14 pro max yesteday but I cant go into my verizon app to activate it because it shows my order hasnt shipped yet . So I have been unable to activate my phone . Even when I call and put my number in it says its not a valid number . this is very frustrating as I need my phone . any…
How do I get CNN add-on
Is the $200 switching rebate "locked-in" when I order the phone, or not till I activate and port?
I would like to take advantage of the $200 rebate for switching with a new Verizon iPhone, but I'm not sure how the timing works with regard to port-in. I would like to order the new iPhone now to take advantage of the current deals, but not actually do the port till April 25th, because I would like my daughter to be able…
Disney+ errors
Hi, When trying to accept Disney+ terms and conditions and enroll in the service, I get the following error: We're sorry. There was an error while activating your Disney+ Promo account. Please try again later. Any fix for this? Thanks.
Port is partially complete.
I recently switched carriers and updated to a new device (Metro by T-Mobile to Verizon: iPhone 12 to iPhone 14 Plus). I wanted my number ported over to Verizon but noticed it keeps saying "Activation unsuccessful. Turn on iMessage to try again." I can text and make calls but can't receive texts in a group chat, or rather,…
log in issue with Disney plus for ESPN
My account says the Disney bundle is active but when I log into ESPN it says the account has expired. Anyone have a solution for this?
Pre-Paid SIM and Porting Number will not activate
I am porting my number and using my own phone into a Verizon prepaid plan. I received and installed the SIM. The envelope states to activate online, but I can't login. A Verizon account requires an active number, as far as I can tell. I tried calling Verizon support but can't get through to any department because it…
Never Received my 200$ rebate nor 150 rebate for internet!!! horrible response from company
I never received my 200$ rebate perline when I switched. I went to the verizon store and switched 3 lines to Verizon due to their promotion and I have still not received any rebated. I call and Call over and over again and just get bounced around and no one know how to handle it. I have called saying I never received them…
Would like to set up an account
iPhone 14 Pro Max will not connect
I received a brand new a few days ago. I have gone through the setup process numerous times. I have been in customer service chats with numerous people, and they have activated my eSIMs every time. I keep jumping through the same hoops over and over again. I can't even get a live person on the phone. I have been sent to…
Yet another $200 Gift Card Issue
Looks like I am one of many. Upon signing up for 5G Home Internet and upgrading my TWO DECADES of being a Verizon wireless customer, I was promised a $200 gift card, $50 rebate, limited months free of streaming services. You guessed it: no gift card and no rebate. After I hunted down the Rebate department I was told I had…
Porting landline to Verizon cell
Since my AT&T business landline went into orbit on cost I have since purchased a second iPhone. At the store they eventually were able to switch my existing Version cell number from the old iPhone to the new one. The rep installed a sim card in my old phone (I previously had none, nor needed it) and I believe he began the…
Activation incomplete
Received new device and ported number over from Sprint. Activate device this afternoon, works for about 45 minutes fine and then suddenly no network. Error states activation incomplete due to the SIM card and to contact support. With support for about 2 hours. Power cycling, factory resets, physically inspecting the SIM…
Grub Hub Free Echo Promotional Misinformation
Hello, I am writing to express my disappointment with the promotional offer that I was promised by Verizon Home Internet. On 1/17/23, I signed up for a new internet service with Verizon, after being offered a promotional for $200 door dash card, Echo Show 10, along with several other perks. At the time, I was told that the…
Can't activate new phone
3-1-2023. This is a bad day to activate a new phone. Something is broken in the network that prevents activation. The new phone process deactivated my old, working phone but failed to activate my new phone. Verizon says they are working on the network issue. Why wouldn't they have their help staff recommend that customers…
Upgraded to new S23 today...at the Verizon store, but after deactivating my old phone... they cannot seem to figure out how to activate my new one...