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activating
I ordered an iphone 14 pro max and I received it today . but Im having trouble getting to activate . When i try go on my verizon help all it does is say im a guest and when i try to add my number it says its under another verizon account . and it also says my order is still being prepared any advice?
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my verizon
Hello, I Recently received my iphone 14 pro max yesteday but I cant go into my verizon app to activate it because it shows my order hasnt shipped yet . So I have been unable to activate my phone . Even when I call and put my number in it says its not a valid number . this is very frustrating as I need my phone . any…
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How do I get CNN add-on
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Is the $200 switching rebate "locked-in" when I order the phone, or not till I activate and port?
I would like to take advantage of the $200 rebate for switching with a new Verizon iPhone, but I'm not sure how the timing works with regard to port-in. I would like to order the new iPhone now to take advantage of the current deals, but not actually do the port till April 25th, because I would like my daughter to be able…
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Disney+ errors
Hi, When trying to accept Disney+ terms and conditions and enroll in the service, I get the following error: We're sorry. There was an error while activating your Disney+ Promo account. Please try again later. Any fix for this? Thanks.
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Port is partially complete.
I recently switched carriers and updated to a new device (Metro by T-Mobile to Verizon: iPhone 12 to iPhone 14 Plus). I wanted my number ported over to Verizon but noticed it keeps saying "Activation unsuccessful. Turn on iMessage to try again." I can text and make calls but can't receive texts in a group chat, or rather,…
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log in issue with Disney plus for ESPN
My account says the Disney bundle is active but when I log into ESPN it says the account has expired. Anyone have a solution for this?
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Pre-Paid SIM and Porting Number will not activate
I am porting my number and using my own phone into a Verizon prepaid plan. I received and installed the SIM. The envelope states to activate online, but I can't login. A Verizon account requires an active number, as far as I can tell. I tried calling Verizon support but can't get through to any department because it…
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Never Received my 200$ rebate nor 150 rebate for internet!!! horrible response from company
I never received my 200$ rebate perline when I switched. I went to the verizon store and switched 3 lines to Verizon due to their promotion and I have still not received any rebated. I call and Call over and over again and just get bounced around and no one know how to handle it. I have called saying I never received them…
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Would like to set up an account
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iPhone 14 Pro Max will not connect
I received a brand new a few days ago. I have gone through the setup process numerous times. I have been in customer service chats with numerous people, and they have activated my eSIMs every time. I keep jumping through the same hoops over and over again. I can't even get a live person on the phone. I have been sent to…
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Yet another $200 Gift Card Issue
Looks like I am one of many. Upon signing up for 5G Home Internet and upgrading my TWO DECADES of being a Verizon wireless customer, I was promised a $200 gift card, $50 rebate, limited months free of streaming services. You guessed it: no gift card and no rebate. After I hunted down the Rebate department I was told I had…
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Porting landline to Verizon cell
Since my AT&T business landline went into orbit on cost I have since purchased a second iPhone. At the store they eventually were able to switch my existing Version cell number from the old iPhone to the new one. The rep installed a sim card in my old phone (I previously had none, nor needed it) and I believe he began the…
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Activation incomplete
Received new device and ported number over from Sprint. Activate device this afternoon, works for about 45 minutes fine and then suddenly no network. Error states activation incomplete due to the SIM card and to contact support. With support for about 2 hours. Power cycling, factory resets, physically inspecting the SIM…
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Grub Hub Free Echo Promotional Misinformation
Hello, I am writing to express my disappointment with the promotional offer that I was promised by Verizon Home Internet. On 1/17/23, I signed up for a new internet service with Verizon, after being offered a promotional for $200 door dash card, Echo Show 10, along with several other perks. At the time, I was told that the…
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Can't activate new phone
3-1-2023. This is a bad day to activate a new phone. Something is broken in the network that prevents activation. The new phone process deactivated my old, working phone but failed to activate my new phone. Verizon says they are working on the network issue. Why wouldn't they have their help staff recommend that customers…
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Upgraded to new S23 today...at the Verizon store, but after deactivating my old phone... they cannot seem to figure out how to activate my new one...
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account verfication text message fails every time
Trying to activate moto razr with eSim on one of our existing lines. 3 calls to customer service (one a level 2 tech named Shawn) has resulted in getting stuck with account verfication step. I provide IMEI# for phone, they send text message, I click link in text, and continue to get an error, "We encountered an error while…
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When did tech support get so bad?
I've been wanting to get a new phone because my S8+ is 5 years old. It still works great, but I wanted a new one. They cost so much now... When I bought the S8+, I got a great deal where it only cost $400 (half price). I didn't have to trade in my old phone, either. A few weeks ago, I clicked on one of the links in the…
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Reactivation before payment?
Hello! I have been a customer for a few years and I need an agent. I got a text today that my service was interrupted and that I needed to pay the past due amount for reactivation. I made a payment arrangement for the 27th but that is the soonest I will be able to pay. I have been getting cuts in my paycheck and have to…
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Cant register
Every time i go to register it says Sorry we are not able to process your request at this time.
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You have exceeded the monthly limit on change mobile number.
How can I solve this problem? Why does it restrict my request?
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No service in Canada
I have the Business Pro plan with Canada/Mexico service included. I have gone through all the recommended settings, like resetting network, making sure data roaming is on, turning on/off the phone, and also tried turning on/off airplane mode. Nothing is working. It just shows that there is no service, and the phone is…
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Switcher Rebate - Email Never Came and No Help
My switcher rebate was processed and supposedly sent to my email. I never got it. Contacted support. Took hours of my time and no one could help. Everyone kept talking about a promo code. I was told this was a $200 gift card and that is what was sent to my email and now no one can recover it? It never came to my email. No…
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Account locked
Says it's the wrong zip code when I enter it to reset login info.
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disappointed in my experience
I am beyond disappointed in my experience with switching to Verizon. Between activation issues which caused many trips to the store. To initial messed bills that took months to sort out after the messed up activations, to a brand new but defective phone that caused a fight between corporate and the store to even be able to…
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Trying to get my prepaid pin number
The email will not let me complete registration I try to select it and it doesn't let me
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Unable to access account
I had to put my service on hold since I’m out of the US currently. I tried to access my account so I can set my service to start back up on April 1st but I’m locked out of my account. I tried resetting the password but I keep getting a message saying “we are not able to process your request at this time”. Is there any way…
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Need a new phone but don’t have credit score
My family recently moved to the states and wanted to get new phones + data. Some of our family member’s phones are SIM locked so prepaid is not an option. The problem is we don’t have a credit score. I read something about a security deposit and was wondering if we can get phone plans after paying a security deposit?
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Awful service
Hello, so basically I had 5 lines from metro and was switching to 6 lines to Verizon, first problem I faced was an IMEI problem, basically 2 of 5 phones were not working because the IMEI was somehow not in their database so I was in a call being transferred at least 10 times back and forth until they finally added it to…