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Unable to log into my Verizon account due to incorrect Secret Question
Hey folks, So I just got a brand new iPhone but am unable to send or receive texts or calls. I am told I need to "verify" it, I guess with my carrier. So I have been trying to log into my Verizon account and while my email and password are fine, I am asked this "Secret Question", which I never even set up in the first…
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Verizon one ID
Verizon keeps asking me to setup one id login for my home and mobile. The problem is when I try it says I can’t because my account is still linked to ZenKey. How can I fix this?
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Issue Escalation
How do I escalate an issue? I have been around in circles 8 times trying to fix a failed number port. Each agent says they do not have access to the "Reconnect" option and passes me to the department they think has the ability - and they don't. And no one will pass me to someone who has authority to escalate.
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Transfer Phone Number
I currently have 2 lines with AT&T and want to open 2 new lines with Verizon and keep my current phone numbers. One of the lines is my mom's and she lives out of town. I want to get her a new phone and transfer her current phone number over but once I get the new phone I will have to mail it to her which could take 5 days.…
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Hulu is still not working through Disney+ Bundle
As with many others in this group - I am unable to login into Hulu through the Disney+ bundle. I can login to Disney and ESPN but no Hulu. I get the same error "We could not complete your request right now. Please try again later. Go back to disney+ and try again". I have talked to Verizon and Hulu and no one can help me.…
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Where is the $200 Rebate Verizon????
I switched 3 phone lines over and was told that I would receive a $200 rebate. I've been on the phone with 3 different representatives, getting tossed around and yet not one person is able to help me. This is ridiculous. Clearly many others have had this issue as well and seems like an intentional fail to me on Verizon's…
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How can I file a complaint?
Trying to change my account to prepaid and it is a disaster. 1. When switching to prepaid. The Agent did not told me I will need to set up new account and my old account will be deactivated. 2. The main account is set up wrong so I need to contact another line owner to reset it. 3, I was asking for $35 15GB plan, but the…
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Why haven't you activated my online account and where is my Welcome LEtter?
I am here on the mobile and home forum because after 3 full months of being with Verizon Business, they still haven't activated my online account. And as a result, I can't login and I can't post anything on the business forum. So here we are. Hopefully this will get some traction and encourage someone to actually do their…
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NFL+ Premium (Seasonal) & Netflix Special Offer
I signed up for the NFL+ Premium (Seasonal) & Netflix Special Offer and linked both my Netflix and NFL.com accounts. However, NFL.com does not recognize me as a NFL+ subscriber. I linked my NFL.com and Verizon accounts via the Manage Subscription page. I tried to chat with an agent but he was no help. He kept telling me…
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HULU ACTIVATION
Same problem as lots of other folks in getting Hulu to activate. Hulu recognizes an email address I used over 3 years ago, and will not accept the email address I use on my Verizon account for the Disney bundle. I am getting the same message as many others have when attempting to activate Hulu "We could not complete your…
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Cannot log into My Verizon and Got Announcement 24 while abroad
When I was in the USA, I tried to register in the My Verizon application but did not succeed as when I typed in everything, the button "complete registration" stayed gray. After leaving the USA, I found out that I could not receive text message or call from others though I did tell the staff in the shop that I needed such…
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Porting landline
I want to port my long time home phone number to a phone on my account
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Adding lines for deals-cancel old lines
Sorry for what I'm sure is a duplicate question. I currently have 4 lines. Line A -- no contract-no device payment Line B -- contract (device payment 6 payments left) Line C -- no contract-no device payment Line D -- contract (device payment 6 payments left) ____________________________ I want to: Upgrade Line A and add a…
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New Phone --- Suddenly Cannot do Two Factor Authorization
This week I traded my iPhone 8 for an iPhone 13 Mini and activated successfully. Now when I try to logon to VZW.com from my laptop, and choose the SMS two factor authorization, I get the message, " We're unable to verify your phone. Please sign in using your password. " This was not the case days ago when I was using my…
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Can I cancel the service without port-in success status?
Hi, I tranferred my number from Verizon to AT&T, and AT&T confirmed that the port-in is completed. But from Verizon side, the team said it shows the port-in is still in progress with unknown issues. In this case, can I call the customer service and let them cancel the service and close the account directly and don't lose…
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horrible customer service for business customers no response no solutions
I have no idea what to do at this point other than to turn to legal for help. I placed an upgrade order in march it was a horrible disaster everything went wrong. Could have been an easy fix but instead verson customer service reps beat around the bush keep me on the phone for 5-6 hours a call refuse to let me speak with…
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Verizon One talk app
We use the Verizon one talk app for our business. Starting about a week ago I am unable to hear the person calling, and they are unable to hear me. I can hear the phone ring, and if I don't answer they can leave a voice mail. I have uninstalled and reinstalled 4 times. #one talk app
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Customer service for line transfer = complete garbage
I've been a customer for years and years. One employer took over my account, but when I got laid over, I tried to have the account transferred back to me. Yet, I encounter nothing but issues. I can't complete the transfer online myself, so I ask an agent over chat. It goes nowhere. Next agent seems to know what they're…
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How to speak to management?!
How do I speak to a manager. I have logged anywhere from 2 to 4 hours every month since August, that's at least 18 hours. Everytime I get promised they will take care of it and give a credit for my time and hassle. Everytime it's a lie! Nothing get fixed, nothing gets credited. I have 6 buisness lines and they don't care.…
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My phone will not call out or receive calls
MY business partners phone is working fine. My bill is paid but i cannot receive calls or call out. can you assist?
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HELP PLEASE
I HAVE BEEN WITH VERIZON FOR YEARS FOR THE LIFE OF ME HOURS ON CALL FORWARD OVER AND OVER AND OVER IS THERE ANYONE THAT CAN EXPLAIN WHY I CAN NOT GET FULL ACCESS TO MY ACCOUNT, I SEND A MESSAGE TO ACCOUNT MANAGER OVER AND OVER LIKE VERIZON ASK OF ME AS WEL AS THE SITE STILL TO THIS DAY I CAN NOT GET ACCESS. ANYONE PLEASE…
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phone numbers moved to consumer acct
Numbers were not moved with others in our acct from businees to consumer acct. now business acct was closed and we havent been able to get our numbers -consumer customer service says have to talk to business dept bc stilll listed as business numbers. On hold for hours and no one has solution
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Verizon Business Accounts
I'm not sure if this is the place to post, but Ive given up on everything else. My account is a legacy "new" unlimited service. I have 10 lines on the account. I inquired to Verizon about the business accounts given thats the primary reason I have this account with Verizon. I asked that they review my account and find a…
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Anybody get slapped with late fees because of delayed US Postal Service?
My recent bill included a 'One Time Charge' - $5.00 late fee for payment past Dec 8 due date. Bill was mailed 2 1/2 weeks prior to due date and my bank says the check was deposited by Verison on Dec 15th. I have never had a late payment - EVER. I understand the post office was been extremely late with a lot of mail. Is is…
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TERRIBLE CUSTOMER SERVICE
Verizon is failing at quality customer care. I've been trying to get help to resolve an issue for weeks. They told me today ON THIS COMMUNITY board that they cannot help business accounts. SEE the location for this issue MY BUSINESS ACCOUNT. And they are telling me they cannot help b/c they don't handle corporate accounts.
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Business account
We changed our email address associated with our business account years ago and trying to purchased a new phone to add on to our business. We had horrible customer service in getting one because of this. We were given a number to call to to no avail. So, one of our phones is no longer working and we are stuck without a…
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Quality Control Issues
I'm super frustrated and disappointed with my customer service experience over the last few days. I spent 9 hours on the phone on Tuesday. I am trying to find out exactly hours are documented that I was on calls to move 1 line from AT&T to our business account. The biggest issue is that they ported the 1 line to another…
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Fraud department
In October I received by bill from Verizon in the amount of + $13,000.00 when normally the bill is around $250.00 I immediate called Verizon and was connected to Fraud Department at that time it was discovered while our phone was in Ohio and showed incoming and outgoing call an hour later it supposedly was in Florida…
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Verizon Business and Loss of Customer Support
Purchased a business 6 months ago and had all the lines swapped over to the new company's name. Have spoke with Verizon several times with no assistance at the stores or on the phone. I have no access to manage the account, numbers, or devices. Once you acquire an business account with Verizon, the amount of customer…
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Filing a Complaint
To Whom It May Concern, 3 weeks ago a Verizon Customer Service Rep and Manager reviewed my account to find out I have been overcharged for at least the last 8-9 months by double and sometimes even triple. They immediately set in motion a refund of my last payment and a credit. However it was denied without communicating to…