Account Activation (Archive)
account verfication text message fails every time
Trying to activate moto razr with eSim on one of our existing lines. 3 calls to customer service (one a level 2 tech named Shawn) has resulted in getting stuck with account verfication step. I provide IMEI# for phone, they send text message, I click link in text, and continue to get an error, "We encountered an error while…
When did tech support get so bad?
I've been wanting to get a new phone because my S8+ is 5 years old. It still works great, but I wanted a new one. They cost so much now... When I bought the S8+, I got a great deal where it only cost $400 (half price). I didn't have to trade in my old phone, either. A few weeks ago, I clicked on one of the links in the…
Reactivation before payment?
Hello! I have been a customer for a few years and I need an agent. I got a text today that my service was interrupted and that I needed to pay the past due amount for reactivation. I made a payment arrangement for the 27th but that is the soonest I will be able to pay. I have been getting cuts in my paycheck and have to…
Cant register
Every time i go to register it says Sorry we are not able to process your request at this time.
You have exceeded the monthly limit on change mobile number.
How can I solve this problem? Why does it restrict my request?
No service in Canada
I have the Business Pro plan with Canada/Mexico service included. I have gone through all the recommended settings, like resetting network, making sure data roaming is on, turning on/off the phone, and also tried turning on/off airplane mode. Nothing is working. It just shows that there is no service, and the phone is…
Switcher Rebate - Email Never Came and No Help
My switcher rebate was processed and supposedly sent to my email. I never got it. Contacted support. Took hours of my time and no one could help. Everyone kept talking about a promo code. I was told this was a $200 gift card and that is what was sent to my email and now no one can recover it? It never came to my email. No…
Account locked
Says it's the wrong zip code when I enter it to reset login info.
disappointed in my experience
I am beyond disappointed in my experience with switching to Verizon. Between activation issues which caused many trips to the store. To initial messed bills that took months to sort out after the messed up activations, to a brand new but defective phone that caused a fight between corporate and the store to even be able to…
Trying to get my prepaid pin number
The email will not let me complete registration I try to select it and it doesn't let me
Unable to access account
I had to put my service on hold since I’m out of the US currently. I tried to access my account so I can set my service to start back up on April 1st but I’m locked out of my account. I tried resetting the password but I keep getting a message saying “we are not able to process your request at this time”. Is there any way…
Need a new phone but don’t have credit score
My family recently moved to the states and wanted to get new phones + data. Some of our family member’s phones are SIM locked so prepaid is not an option. The problem is we don’t have a credit score. I read something about a security deposit and was wondering if we can get phone plans after paying a security deposit?
Awful service
Hello, so basically I had 5 lines from metro and was switching to 6 lines to Verizon, first problem I faced was an IMEI problem, basically 2 of 5 phones were not working because the IMEI was somehow not in their database so I was in a call being transferred at least 10 times back and forth until they finally added it to…
Unable to log into my Verizon account due to incorrect Secret Question
Hey folks, So I just got a brand new iPhone but am unable to send or receive texts or calls. I am told I need to "verify" it, I guess with my carrier. So I have been trying to log into my Verizon account and while my email and password are fine, I am asked this "Secret Question", which I never even set up in the first…
Verizon one ID
Verizon keeps asking me to setup one id login for my home and mobile. The problem is when I try it says I can’t because my account is still linked to ZenKey. How can I fix this?
Issue Escalation
How do I escalate an issue? I have been around in circles 8 times trying to fix a failed number port. Each agent says they do not have access to the "Reconnect" option and passes me to the department they think has the ability - and they don't. And no one will pass me to someone who has authority to escalate.
Transfer Phone Number
I currently have 2 lines with AT&T and want to open 2 new lines with Verizon and keep my current phone numbers. One of the lines is my mom's and she lives out of town. I want to get her a new phone and transfer her current phone number over but once I get the new phone I will have to mail it to her which could take 5 days.…
Hulu is still not working through Disney+ Bundle
As with many others in this group - I am unable to login into Hulu through the Disney+ bundle. I can login to Disney and ESPN but no Hulu. I get the same error "We could not complete your request right now. Please try again later. Go back to disney+ and try again". I have talked to Verizon and Hulu and no one can help me.…
Where is the $200 Rebate Verizon????
I switched 3 phone lines over and was told that I would receive a $200 rebate. I've been on the phone with 3 different representatives, getting tossed around and yet not one person is able to help me. This is ridiculous. Clearly many others have had this issue as well and seems like an intentional fail to me on Verizon's…
How can I file a complaint?
Trying to change my account to prepaid and it is a disaster. 1. When switching to prepaid. The Agent did not told me I will need to set up new account and my old account will be deactivated. 2. The main account is set up wrong so I need to contact another line owner to reset it. 3, I was asking for $35 15GB plan, but the…
Why haven't you activated my online account and where is my Welcome LEtter?
I am here on the mobile and home forum because after 3 full months of being with Verizon Business, they still haven't activated my online account. And as a result, I can't login and I can't post anything on the business forum. So here we are. Hopefully this will get some traction and encourage someone to actually do their…
NFL+ Premium (Seasonal) & Netflix Special Offer
I signed up for the NFL+ Premium (Seasonal) & Netflix Special Offer and linked both my Netflix and NFL.com accounts. However, NFL.com does not recognize me as a NFL+ subscriber. I linked my NFL.com and Verizon accounts via the Manage Subscription page. I tried to chat with an agent but he was no help. He kept telling me…
HULU ACTIVATION
Same problem as lots of other folks in getting Hulu to activate. Hulu recognizes an email address I used over 3 years ago, and will not accept the email address I use on my Verizon account for the Disney bundle. I am getting the same message as many others have when attempting to activate Hulu "We could not complete your…
Cannot log into My Verizon and Got Announcement 24 while abroad
When I was in the USA, I tried to register in the My Verizon application but did not succeed as when I typed in everything, the button "complete registration" stayed gray. After leaving the USA, I found out that I could not receive text message or call from others though I did tell the staff in the shop that I needed such…
Porting landline
I want to port my long time home phone number to a phone on my account
Adding lines for deals-cancel old lines
Sorry for what I'm sure is a duplicate question. I currently have 4 lines. Line A -- no contract-no device payment Line B -- contract (device payment 6 payments left) Line C -- no contract-no device payment Line D -- contract (device payment 6 payments left) ____________________________ I want to: Upgrade Line A and add a…
New Phone --- Suddenly Cannot do Two Factor Authorization
This week I traded my iPhone 8 for an iPhone 13 Mini and activated successfully. Now when I try to logon to VZW.com from my laptop, and choose the SMS two factor authorization, I get the message, " We're unable to verify your phone. Please sign in using your password. " This was not the case days ago when I was using my…
Can I cancel the service without port-in success status?
Hi, I tranferred my number from Verizon to AT&T, and AT&T confirmed that the port-in is completed. But from Verizon side, the team said it shows the port-in is still in progress with unknown issues. In this case, can I call the customer service and let them cancel the service and close the account directly and don't lose…
horrible customer service for business customers no response no solutions
I have no idea what to do at this point other than to turn to legal for help. I placed an upgrade order in march it was a horrible disaster everything went wrong. Could have been an easy fix but instead verson customer service reps beat around the bush keep me on the phone for 5-6 hours a call refuse to let me speak with…
Verizon One talk app
We use the Verizon one talk app for our business. Starting about a week ago I am unable to hear the person calling, and they are unable to hear me. I can hear the phone ring, and if I don't answer they can leave a voice mail. I have uninstalled and reinstalled 4 times. #one talk app