Account Activation
stolen Phone Number
My phone number was stolen and transfered over to verizon it was on straighttalk service. I have tried everything possible to get my phone number back . Straight talk says it is under verizon service but the number isnt active. How would I go about getting my number back and activated?
No service, phone numbers in limbo transferring from Xfinity
My 4 phone numbers are stuck in limbo transferring from Xfinity to Verizon. I have ONLY Xfinity SIM cards in my phones, have not received any Verizon SIM cards yet. Need these phones to work NOW, we use them for work and school! Verizon will NOT let me get through to a support rep because my number doesn't exist in the…
iPhone 16 won’t activate
My wife got a brand new iPhone 16 and purchased it online for express pick-up at the local Verizon store. We go in to pick it up and the 2 kids working in there with bad attitudes messed up something so what should have been a quick in and out took 30 minutes. Thats where the fun DOES NOT BEGIN. We get home and go to…
Activating new eSIM overseas
From reading another thread in these forums and also looking elsewhere on the internet, there appears to be no way to activate a new Verizon eSIM if a Verizon customer is outside of the US. This is rather concerning, as stuff happens all the time and if someone needed to buy a new phone while abroad, they'd be out of luck…
Sales rep
I had an old phone number from AT&T that was disconnected for over six months. I called to ask about the feasibility of having it reconnected to a second line. I was told five times that I could gave the rep all the info made sure of it and pulled the trigger and got another phone mailed to me and a second line added it to…
On managed account w/o knowledge
My family has had me on a managed account without my knowledge and I was the person who entered Verizon and paid for this phone and plan and account on my own so I should be the account owner and manager. Apparently since I didn’t know Verizon had managed accounts, someone else in my family has authorized themselves as the…
Cannot reactivate device that was previously used on my account (recent phone upgrade)
I upgraded recently to a Google Pixel 9 Pro. My boss said that they don't allow androids on the company vpn nor the company network and suggested I get an iPhone. I bought an iPhone 14 Pro from Amazon (Unlocked but didn't know it was a T-mobile unlocked device until activating on my primary line). I went to swap back to…
Porting Experience and Service
Unacceptable Porting Experience and Service Issues This has been one of the most infuriating porting experiences I’ve ever encountered. I switched carriers last Thursday because I was offered the “welcome plan.” Everything was arranged over the phone, and I was assured everything was in order. I was told I’d receive…
how to bypass activation on tcl 50 xe 5g
i bought a tcl 50 xe 5g from my local dollar general and im looking to use it as an android game phone and do my android only apps on it especially the one for my little robot buddy. i cant afford to put service on it to activate it at this time but plan to in the future. the phone doesnt have a setup over wifi option it…
Issues with Customer Care
On January 7th, 2025 I went to Verizon's website to look at transferring my number from T-Mobile and my Wife and her parents from AT&T. I was going with the Verizon Welcome plan at $40 per month ($30 after auto pay discount, the Netflix bundle for $10 per month, the Disney Bundle for $10 per month, and mobile hotspot for…
The User ID/Verizon mobile number or ZIP code doesn't match our records. Please try again
AS stated I can not sign in. [public forum - edited for privacy]
Unable to Access Hulu
I am suddenly unable to utilize Hulu on my TV. I have the Disney bundle and have activated that and Hulu through a computer. However, my TV is giving me an error message "The subscription purchased with the Google Play Billing account is already active on another Hulu account." I called Verizon and was told I need to…
I cannot sign up for verizon
hello, I just recently ported out of Verizon and went to try another service and I am unhappy with it. im trying to join back and port back to Verizon but every time I've tried to sign up it says that I still have an account and to contact support but it feels like no-one is able to help me when I try to talk to me. can…
Plan error that won't allow any activity on account
In an effort to transfer my husband's line to my account, my plan was essentially frozen and I now cannot access any plan information. This also means I cannot upgrade any devices or make any changes. I have had several help tickets placed and never hear anything back. We have spend over 20 hours on the phone and in store…
New Line Suspended
Just got my new phone in today! Activated the eSim, used it for about 2 hours and then got an email stating my service is being suspended due to “suspicious calls.” i reached out and even verified my identity online and have gotten no response back. Extremely frustrating. Brand new line and it’s already suspended and can’t…
customer service
This has been the absolute worst customer service experience I have ever experienced in my entire life. I initially called to simply open up an account and buy a phone. A customer service representative for whatever reason, decided to transfer a line and a device over to my brand new account that was not mine. I was not…
New user, need to reassign phones to the correct numbers
New customer - received our phones and the are assigned to numbers, but I would like to change which number is associated with which device. How do I do this?
20 years as a customer
Maybe I will be treated better by Verizon today
Account Not Activating, Stuck As Guest
Back at the end of April (on the 30th) I had to phone numbers switched from Straight Talk to Verizon, and bought two new phones to put them on and we picked them up at the local Verizon store. Since then I still don't have access to the My Verizon > Account page. It loads up as guest and shows the confirmation of the order…
Help with Prepaid Sim Card
I recently purchased a prepaid plan that included a sim card (since the one that came with my verizon phone somehow wasn't valid for a prepaid verizon plan). I've installed said sim card yet my phone is simply saying "network locked". What can I do to fix this? I've ensured that the sim card is installed properly and I've…
login page error on laptop
From laptop only regardless of browser (Chrome or Edge), when attempting to get to : 1) login page (myverizon) 2) Support page which requires login page I keep getting the error highlighted orange background for many months now - "We're sorry. We are unable to process your request at this time". While this is true I am…
account numbers
I recently purchased 2 new iPhones but when I went to link the devices to my account, I wasn't able to get my account numbers it just says new customer where in the place where the numbers are supposed to be, does anyone know why?
Urgent: Need to Reactivate Deactivated Phone Number for Business Account Access
I need to reactivate an old phone number (ending in 0070) that I recently deactivated. The issue is that the number was tied to a SIM card I no longer have. I spent 3 hours with a Verizon rep trying to add it as a second eSIM to my current phone (ending in 9417) and exploring other options, but nothing worked. Their only…
Both phones in SOS
My wife and I are moving our mobile phone numbers from Xfinity to Verizon. We have new devices from Verizon. We ae in the middle of the port process. Both of our phones have the SOS signal only. We cannot receive or make calls on either phone (Xfinity or Verizon). We cannot check on the status of the port as the website…
CORPORATE NUMBER NEEDED IMMEDIATLY!
I AM A BRAND NEW CUSTOMER AS OF SUNDAY AND I AM FLOORED AT THE TREATMENT I HAVE GOTTEN! I ORDERED MY PHONE ONLINE DUE TO A PROMOTION OF A $300 EGIFT CARD AND MY NEW PHONE WAS ONLY GOING TO BE $5 A MONTH. I CHOSE TO PICK MY PHONE UP IN STORE THAT AFTERNOON. I CHECKED IN AND WAS THERE OVER A HALF HOUR AND 4 REPS WALKED PAST…
THANK YOU NORTH HOLLYWOOD
Mark is our hero of the month! Lol Mark absolutely killed it for what we needed! We came in for a business account and for whatever reason it didn't even have enough for a phone on credit which confused us. He made a call in and was able to get us a line increase for our business for 5 new Pro Max's to get us started. He…
No service after porting
I'm trying to port my phone and number to Verizon from Xfinity to join my sister-in-law's family plan and have had no service since I provided the transfer ID to the Verizon technician on the phone and the call dropped. My phone has been in SOS mode ever since. I used the 'Check your status' Verizon link with my phone's…
New phone and old phone don’t work
Dear Verizon Wireless Corporate Team, I am writing to express my frustration with how Verizon has handled an issue following my purchase of a brand-new iPhone 16 Pro. As a loyal customer of over 10 years, I am deeply disappointed by the lack of accountability and the unacceptable disruption to my service. Yesterday…
Port in issue from metro pcs
It's been over 2 weeks I ported in my wife's service from Metro PCs and got her an iPhone 16 pro from Verizon. The port in status shows in progress. Called multiple times, chat with representatives. Even asked to make a ticket to the port in team and they said they can't do that. Have to call a support number. Did not even…
Account number
I need help activating my account.