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Long delay for voicemail greeting due to wifi calling
Anyone hear a long period of silence when you or someone else calls your iPhone after being powered off with wifi calling enabled? If I power my iPhone 14 off with wifi calling enabled (carrier identifier showing VZW WIFI) then call the iPhone number the voicemail greeting takes at least 30 seconds with no ringing sound.…
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10/2024 iPhone 14 Pro Max Can’t send MMS/RCS text messages to non-Apple users suddenly
Unable to send non-Apple users mms/rcs messages but can receive them (same Verizon network) . I have the iPhone 14 Pro Max with the current iOS 18 update. My phone stopped sending mms/rcs messages entirely, to any non-Apple user. I went on apple’s forums and troubleshooted with them and Verizon’s troubleshooting…. It’s…
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Delayed order
I ordered 4 phones on Saturday and I was told it will be shipped the next day October 6 and the order status says tracking information will be updated soon and when I checked my order status through virtual assistant it’s saying order delayed why please???
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Filing For Bankruptcy
Hi so I’ve been a loyal customer for over a year and I usually pay my bills (even when I’m late) but about 4 months ago, my iPhone 12 got water damaged while I was helping my fellow parishioners at the church outside in the rain so I’ve been threatening to leave the company for unreasonable reasons even threatened…
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iPhone 16 Verizon Locked
Hello! Recently bought an iPhone (Model: Apple Inc Apple iPhone 16 (A3081)) from a third-party shop, it appeared to be locked to Verizon network. I found it out from the site imeicheck.com, the phone is not open and not activated yet. I’m from Latvia, don’t live in US and don’t use any American carriers. IMEI is clean,…
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Seeking help with restoring from computer old iPhone data to new phone
I need help restoring a previous backup from an old, broken iPhone 11 to my new iPhone 15. Password had to be reset upon activating new phone as I did not recall the old password. When I plug in new phone to computer, activate iTunes, and attempt to restore the old 11 information to the new 15, it repeatedly tells me the…
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Transfer cellular
Do I need to erase the old phone in order for the new phone to get the cellular service?
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Blacklisted IMEI
I purchased an iPhone 13-mini from Backmarket. I tried to move an existing line to this phone. It worked initially, but the line was suspended. After several phone calls with customer service and technical support I was told the IMEI was blacklisted. I contacted Backmarket they said it was clean and I checked at…
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Can not receive calls, can make (some) calls, but not all, new to Verizon (had T-Mobile w/ no issues like this) and these are new phones. Help!
Hi, received a new phone for Xmas with a new carrier (Verizon) and can not make calls to some people (not all) but can’t receive any calls!! Never have experienced this before. We’ve had the phones for almost a week, and this is getting rediculous. I’ve been chatting online with a representative/bot and have gotten…
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Device return
Hello. I am new to Verizon. I have not made my 1st payment with your company yet...I ordered the fold 6 over the phone. I spoke with a representative reference 50 to 60 call per day. The blocker was added but did not stop the spam calls. I called Verizon this past Monday. Dec 19th because I wanted to exchange the fold for…
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Frustrating
I don’t understand at all what’s going on. I got a new Verizon phone on Dec 26 and opted to have my number transferred from straigh talk. When I got it, I tried to activate it with no success. I went online to check the port status and it says To turn it off for a few minutes and then it back on. Did that multiple times. I…
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Adding new lines to receive promotion
Why does Verizon need to add lines to get iphone 16 promotion if I can still keep my old number?
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Daily phone log
Why can’t I view daily phone log of incoming /outgoing calls /texts ? Haven’t been able to view this from my home page on my phone in over a month.
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Voicemail
Voicemails are disappearing on IOS. Apple is saying it’s a carrier issue. Carriers are saying Apple issue. Many people have this problem….just go look in Apple community forums to see. What’s going on? We have voicemails from deceased family members that can’t be replaced. Can someone please advise if these can be…
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Customer Service Experience
I say this with heavy heart. Live agent calls are very annoying and in most cases a waste of time. Agents spend bad English language. They inpatient, intolerant, arrogant and not interested in solving problems. Most of them behave as if they are doing you a favor. I am sick and tired. I will be left with no choice than end…
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Calls not merging after iOS update on iPhone 15 Pro
The call merging function no longer works, although it is a feature I frequently used without any prior issue on this phone. When attempting to merge calls, I encounter the following issues: * Merge calls button does not work; no action results from pushing the button from the call screen * Current call is dropped to…
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iPhone 13 xs pro max disconnecting and then reconnecting to Erro Pro mesh Wi-Fi router problems
I don’t know why but my IPhone 13 xs pro max keeps disconnecting and then trying to reconnect to my Erro Pro mesh Wi-Fi routers. The activity logs in the app tell me what all my wireless devices are doing and this iPhone shows it ever minute and really never stays connected to the network. That’s hard to understand when…
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Disconnected while porting number
Recently I ordered a phone from Verizon and opted to have my straight talk number ported. I received the phone yesterday and spent all day trying to activate it. On the port status page, it says: * To finish bringing your number, first turn your device off. Wait a few minutes, and then turn it back on. Ive done that…
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Trade In Deals
Verizon is getting worse day by day. They do not know what they are doing. Tricking people by not giving clear ideas about there plans and trade in deals.. I traded in my old phone and got Unlimited welcome plan with a new device. They said I m gonna get $1000 credit but now they are saying I am gonna get only $660 because…
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Lost Device upgrade Promotional
I have been using verzion for 7 years I have $830Device Promotional Credit For Device upgrade discount. I placed the order and went to the store to pick it up. (Order 79504850) But the store told me it was out of stock. You need to contact customer service to cancel the order and re-order it to be mailed to your home. The…
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iPhone 16 won’t accept calls
I have 3 new iPhone 16 pros on a new Verizon plan. None of the phones will receive calls. Outgoing calls and texts work just fine. Has anyone had this problem?
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iMessage won’t activate with phone number
Recently switched from T-Mobile to Verizon and there was a couple day delay in our two phone numbers/lines getting transferred. Everything was fixed and now iMessage says activation unsuccessful and won’t allow me to use my phone number. I’ve turned it off, deleted the number from my apple account and added it back. I’ve…
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Apple iPhone 16 Pro offer…problems with shipping
Purchased the Verizon promo to upgrade to iPhone 16 pro for 3 phone lines on my account. All 3 said it would ship immediately and be to my house within 2 days. Now on day 7. Received 2 of the 3. But the iPhone 16 Pro Max keeps getting delayed. Why? I can see they are available for pick up at 8 different stores near me…
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Rebate
I purchased a phone on 12/10/24. I was told that if I finished my purchase online I would get a $300 Verizon gift card. Then I was told that if I ported my number over i would get another $400 rebate. But I’ve only received the $300 Verizon gift card. That’s a problem
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Unknown Number Message Log
Does anyone know what this phone number is that keeps showing up on my husband’s Message Log as incoming and outgoing Messages? I’ve tried to text it and call it but it doesn’t work? We do have the plan with two phone lines?? It’s the MAIN number for all text messages? *****
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Customer Service
I called again today for support, about 80 times in two years. Rather than solving my problem, the off-shore guy just wanted to sell me everything new. My phone and my wife's phone have not worked properly for two years and Verizon refuses to solve the problem, all they want to do is charge me more for bad service,…
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Auctions iPhone Blacklisted
Hi I bought some iPhone 13 from Superior Wireless auction. One of them specifically came blacklisted from Verizon Wireless. As I bought from an auction it's supposed to not be lost or stolen. So I'd like to ask to unlock it. If necessary I can send the IMEI and the proof of auction. Looking forward to your answer.
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New Customer Frustration: $200 Rebate Gift Cards Missing After 3 Months
Hi Verizon Community, I recently switched to Verizon from T-Mobile and was excited to take advantage of a great online deal: signing up for four lines and getting four iPhone 15 Pro Max devices, along with a $200 rebate gift card for each line I imported. According to the promotion, the gift cards were supposed to arrive…
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Black list
I bought my phone from Amazon 12 months ago on the verizon network and the new card service did not work in my country, so I waited after the end of the year to work and I found that my phone is still on the version network without right, so I am the owner of the device by law! There is someone else who bought the device…
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MESSAGE + BEING DISCONTINUED I pad Samsung phone
Hi, I have an iPad and a Samsung galaxy phone Currently, I send and receive text messages on my iPad via the Verizon Message + app. Once this is discontinued how can I receive and send text messages on my iPad?