Apple
Verizon says my iPhone 14 is unlocked but the handset Settings disagrees.
Verizon says my iPhone 14 is unlocked but under iOS 18.2.1 Settings > General > About it reports Carrier Lock SIM locked I called and spoke with a Verizon CSR to unlock and she said that she "tried 3 times", and that the system shows the handset as unlocked. The handset itself still reported "Carrier Lock SIM locked".…
iphone 16 hasn’t shipped
I’m a new customer and i placed an order for a iphone 16 with same day shipping. got a notification that it has been shipped with my order number. but UPS says they haven’t received the package at all. I’m looking through the community and notice this has been a reoccurring issue for multiple customers New and existing.
Porting phone number from AT&T to Verizon
Hello, I got an iPhone 16 pro on Saturday 1/18/25 and started the set up and port of my phone number from AT&T around 6pm that evening. It is currently 1/20/25 at 11:24am and the port has still not been completed. Can someone please advise on what further steps I need to take? I cannot carry two phones around and need to…
Can the used phone I bought be carrier unlocked?
Hello Verizon Help Community, I recently bought an iPhone 15 pro max from a "friend" who informed me it was paid off and carrier unlocked. When I tried to get it setup on T-Mobile I realized it is not unlocked. This "friend" has dropped off the face of the Earth and refuses to return my many calls. All I know is the phone…
How do I get a free phone
How do I go about getting a free phone
Apple One Perk will not completely activate if at all !
Extremely frustrated with this issue. I am at my wits end with this already. It's like when you call Verizon Support you are in a spinning circle and the issue doesn't get resolved. Here is my situation: On 8/8/2024, I switched my mobile plan from 5G Get More to Unlimited Ultimate. With my 5G Get More plan I had the Disney…
Network Disruption
There’s been a network disruption in my area supposedly since 12-19-24 regarding data, voice, text, and wireless home internet service so it says on my Verizon app. It’s ridiculous. What’s more ridiculous is that this has been everyday for me within the past 2 years that I switched to Verizon. Verizon does nothing about it…
16 pro , pro max only lte
Network ticket raised they claimed engineers completed work still LTE with two bars however later they said 5g node is still under construction but Verizon website shows my address should get 5g this is total business tactics to get the customers also when asked they told to try network extender for $250 because it’s their…
RCS messaging
Hello Is anyone else having issues with using RCS messaging on IOS 18? I was hoping RCS messaging would work on my iPhone after updating to IOS 18. But RCS messaging only shows up in message settings, not under IMS status. In IMS status only Voice & SMS show. I spoke with Verizon about this but they thought it was an Apple…
Best way to get an issue escalated quickly to a Verizon customer service GM
I have an issue that I need to get escalated to a GM or higher of Verizon customer service for tech-support ASAP. What is the best way to make that happen? I hate to resort to social media bashing/embarrassment efforts, and leaving as many bad reviews as I can on any review sites out there. But, I'm not above doing any of…
Cannot login with Face ID.
“failed to set up biometrics, please try again later.” I’ve tried for months and thus far I cannot login using my Face ID when I accepted the terms. It says that the biometrics failed and try again. This has been going on for a long time. I have uninstall the app, restarted the iPad using the latest updates and still…
Feeling helpless, porting not complete
I’ve spoke to T-Mobile and Verizon several times. We transferred two lines to our new phones and our phone numbers. It’s wonky. Some texts come through and neither of us can receive calls. We have to go back and forth between phones. I’ve been told by T-Mobile the transfer process was complete and Verizon has told me this…
Return Issue
I am currently on the phone with Verizon for the umpteenth time. I have had nothing but problems and have attempted to return my items several times. The first time, the store would not take my internet box, saying I had to receive an email with a code and bring to UPS myself. Never received the first email or the second.…
Not receiving texted website verification codes
I just switched to Verizon account and received an iPhone 16 Pro Max- I am not receiving texted website verification codes
Apple Music Family Perk Activation
I have been trying to use my apple music family perk. but when i go to my perk it states “We're processing your request. It may take additional time to complete. Refresh this page for current status” this is so aggravating because it’s been stuck with this notification for months now. i keep refreshing and nothing. I even…
Can’t return items.
I work at Apple, I recently opened my own verizon account about 6 months ago, and I got offered a discount on my bill (being an Apple employee) so I ofc took advantage of it. It’s called a Sales Maker Discount. I purchased a bundle deal on Nov 17th (iPhone 16 Pro, iPad and Watch) well, the person I was going to gift this…
Apple Music
I signed up for the service perks of the Family Apple Music. The link takes me to Apple music; however, the continue 'You have Apple Music with Verizon' does not allow you to continue or access the family Apple plan. Thoughts to fix?
Unable to get 5g ultra wide on iPhone 12 Pro max
I am unable to get UW to work on my phone. My wife has the same phone and we can be right next to each other, she gets UW, I only get 5g. I have replaced my SIM card twice with no luck. The last time I called they decided to try setting up my E-SIM and now it’s on my phone but still no UW. I have done all the…
Apple music
Recently updated phone from a iPhone 7 to 15 pro. All the music I purchased in Apple Music is not available. When I click on a song I get a message saying this is not available in country or region. Why is all the music I paid for not available?
Apple Watch series 10 pre order
I pre ordered both the iPhone 16 pro and series 10 watch and was told it would arrive by 9/27/2024 today is the last day to deliver on that and the phone is already available in stores, are there delays in the titanium watch pre orders? I feel like this is no longer a pre order as the website says I can buy one and have it…
Group Texts
I upgraded from iphone 13 Pro to iPhone 16 Pro in December 2024. On Christmas day I notice I was NOT getting group texts. Ever since I have not been getting most of my group texts. I have spend 12+ hours on phone support with Verizon and Apple. Neither have been able to resolve my issue. I have tried just about everything…
Can’t receive short code sms
Got a new phone and new line two days ago. I was initially trying to port in my old number, but it wasn’t working so I opted to get a new number instead. Now everything works except I can not receive verification and 2FA texts. I’ve tried several different support people and nobody seems to understand what I’m talking…
Brand new apple watch won't activate cellular
Every time I try to activate cellular on my new watch I get the error below. Never had an issues connecting phones or watches in the past. Anyone having similar issues? Clearly a Verizon issue and not with Apple. Happens behind their login. Something went wrong. DeviceSku/DeviceProduct not found from catalog
Long delay for voicemail greeting due to wifi calling
Anyone hear a long period of silence when you or someone else calls your iPhone after being powered off with wifi calling enabled? If I power my iPhone 14 off with wifi calling enabled (carrier identifier showing VZW WIFI) then call the iPhone number the voicemail greeting takes at least 30 seconds with no ringing sound.…
10/2024 iPhone 14 Pro Max Can’t send MMS/RCS text messages to non-Apple users suddenly
Unable to send non-Apple users mms/rcs messages but can receive them (same Verizon network) . I have the iPhone 14 Pro Max with the current iOS 18 update. My phone stopped sending mms/rcs messages entirely, to any non-Apple user. I went on apple’s forums and troubleshooted with them and Verizon’s troubleshooting…. It’s…
Delayed order
I ordered 4 phones on Saturday and I was told it will be shipped the next day October 6 and the order status says tracking information will be updated soon and when I checked my order status through virtual assistant it’s saying order delayed why please???
Filing For Bankruptcy
Hi so I’ve been a loyal customer for over a year and I usually pay my bills (even when I’m late) but about 4 months ago, my iPhone 12 got water damaged while I was helping my fellow parishioners at the church outside in the rain so I’ve been threatening to leave the company for unreasonable reasons even threatened…
iPhone 16 Verizon Locked
Hello! Recently bought an iPhone (Model: Apple Inc Apple iPhone 16 (A3081)) from a third-party shop, it appeared to be locked to Verizon network. I found it out from the site imeicheck.com, the phone is not open and not activated yet. I’m from Latvia, don’t live in US and don’t use any American carriers. IMEI is clean,…
Seeking help with restoring from computer old iPhone data to new phone
I need help restoring a previous backup from an old, broken iPhone 11 to my new iPhone 15. Password had to be reset upon activating new phone as I did not recall the old password. When I plug in new phone to computer, activate iTunes, and attempt to restore the old 11 information to the new 15, it repeatedly tells me the…
Transfer cellular
Do I need to erase the old phone in order for the new phone to get the cellular service?