Apple
iPhone 15 won’t send texts to androids
My iPhone won’t send texts to androids. I’ve tried turning the phone off and back on, turned iMessage off, and turned mms off and back on and it still doesn’t work.
New iPhone 14 Pro Stolen During Shipment
I pre-ordered the new iPhone 14 Pro. Worked with a representative to include my $300 Verizon gift card along with a trade-in of my current phone due on October 11th. 3 days ago, a UPS driver knocked on my door and handed me what felt like a small, empty cardboard box. I did not know exactly what it was, as he was walking…
No texts or calls all of sudden
It's been about a week since all of sudden I haven't been able to send or recieve texts or calls only in the area of my work. Even when I'm not in the building and down the block. Why is this? How can I fix this?
How can I apply for contract plan with
How can Apply for contract plan with deal on phones?
Customer service!
My wife got her phone stolen on Wednesday! So, I go on the Verizon app to order a new phone since we have an upgrade anyways! I place the order and it tells me I will be getting an online promotion for $18 off the monthly bill! When I process the order it removes the monthly promotion. I then call and have an agent over…
Help with accessing SMS when traveling abroad
How can I receive SMS such as OTP when traveling abroad without getting an international plan or using TravelPass? Can I use Message+ or another app to get SMS? Currently I only receive iMessages. By the way, I tried Message+ and it is unable to generate a PIN so i can proceed. Thank you.
Phone not receiving calls for several days
Long time customer, 1 phone will not accept calls. Your system gives callers the following message "The number you called has been disconnected, changed, or is no longer in service”. I have gone through your on line tech service and stopped at store. We have exhausted all of your suggestions and none of them have made a…
Apple music subscription not possible
I've been having trouble canceling my Apple Music subscription. On June 4, I canceled my Apple Music subscription and received a confirmation email from Verizon. However, despite canceling it, I was still charged $10.99 for Apple Music on my account. I tried to cancel it through the Verizon app but couldn't find "Apple…
iPhone 15 damaged on the back
My phone fell between the couch cushions yesterday. The couch reclines and with the cushion in the down position, I could not see or touch the phone. So I started to raise the couch and I heard a crunching sound and the phone fell to the floor. When I picked it up it looked as though the back of the phone had been hit by a…
Smart Family
Everything on the smart family app states "no recent activity" or "data unavailable". I have deleted and reinstalled. I have restarted both phones. The location hasn't updated, we were gone all day (my child had the his phone with him) and it showed that he was home. Yes, his location is turned on as "always". When i…
Why Apple switched to c charger
##C charger on new phon
I need help
Hello, I recently went to America for the first time. Maine, where I had bought this phone. I live in nb Canada, and I have 0 clue what to do at the moment. I can’t use my SIM card, and I tried using the pre payed service SIM card that came with this phone. I was having some troubles with my Apple ID, and went to costumer…
Check oder status
I’m trying to call you guys or get connect with any agent. It’s hard stuff a chart all the ways. I’m waiting for my order. I’m trying to check status of order. I never received my order till now. It’s been a week
Customer service
Today was a really bad day, I can’t believe I dealt with 3 different customer service people and I still had to leave and go to a Verizon store. I had an outage in my area and I couldn’t make a call out from 10am till almost 5pm because of untrained staff! If never felt so helpless in my life, I kept asking the agent if I…
ordered phone still hasn’t shipped
i ordered my phone July 25th and my phone never shipped, it said my address was incorrect but i ordered something the next day with the same address format and it shipped in the next 2 days. so i’ve been waiting on my phone for basically 2 weeks now
my iphone will not answer a call from a landline
A person trys to call me with a landline. My apple iphone does not ring and I get no message on my voicemail. My recent calls also do not show a call. I went to their office and had them call me while I was standing there. My phone did not ring. On their phone I heard a voice say "this is Jerry, leave a message". They left…
Phone number
How can I find out my phone number before my phone gets here
Upgraded my phone but credit hasn't been applied after multiple billing cycles
Recently got my phone upgraded to an iPhone 14, and they told me that a credit would be applied where my bill would only be an extra $5 but it's been two billing cycles and this credit has still not been applied. I'm beyond frustrated because the rep I spoke to in the store guaranteed this would not be a problem. Now I'm…
Charged Restocking Fee on Cancelled Order
I cancelled an order through customer service, and was assured the phone wouldn't ship. I then called again when a shipping notification was sent, and was assured that my order had been cancelled and to ignore it. Then I ended up having to return the phone to a store after it had been shipped to me despite 2 assurances it…
Help with bill
Good afternoon! Reading through some of your posts just confirms what I need to do, time to change service provider! I have been with Verizon for as long as I’ve had a cell phone, I’ve NEVER switched providers! I’ve added family members, businesses, etc. Recently I reached out for some help with last month’s bill since I’m…
Free trial
I signed up for the free trial and it won’t let me register my account. The number is ***** emails Rachel [email address removed per the Verizon Terms of Service]
full bars no data
For months and months i have been unable to use data in the zip code 01201. Ive reported this multiple times typically resulting in a silly response from zerizon stating its being work or they will get back to me. My work phone is an AT&T and i zero problems with that. I'm really at the end of my rope with verizon, 10…
Phone Locked while traveling
Hi, my Samsung fold 6 is locked while I'm traveling. Is there anything I can do to use an intl SIM?
Horrible service
I’m a new customer and tried to port my number over to Verizon. I purchased a new phone taking advantage of a great sale. I was told via email it would be ready within 2 hours. Almost 3 and half hours had past and I called customer service that lets me know it should have been ready and picked up. I stated this is not a…
PHONE ALWAYS ON SOS NOW
Why is my Verizon service always on SOS mode. I have it connected to wifi. I have an extender.
I phone 12 sim lock
I was given a I phone and it is Carrier locked how can I unlock it
New Iphone 13 Pro Max Green from Target Verizon won't unlock well past 60 days
Hello, I purchased a new Iphone 13 Pro Max in Green 256gb from Target Cash. I was anxious to test the phone so I put in a Verizon sim card that was active on my account, at the time I wasn't aware of the automatic 60 days lock. So I waited patiently for that to pass, afterwards there was no unlock. I have spent the better…
More charges!
I run a business if my phone and just had my call filter block my main work line! I never blocked it, if anything it’s one of the most used #s I have. In reaching out to Verizon last night they said it was fixed. This AM I was not able to log into my filter app, so I once again reached out. They advised me to take off the…
I am always loosing my WiFi. I have Tmobile router WiFi, but I loose connection as soon as I leave home and many times at home
I’m not sure if my connection is being used correctly on my .iPhone 15pro max I am always loosing service x I have a business at home and must have service always. My wi fi is Tmobile but I’m not sure my cellular service is working correct?
Locked Carrier: 2387 - US Verizon Locked Policy Sim-Lock Status: Locked
I bought an iPhone 14 pro max from a shop, I didn't know it was locked, when I reached at home and inserted the sim, the network was lock from verizon company. I was fraud by your company. My iPhone is locked. The shopkeeper says I don't know if the company has cheated. Sir please unlock my network