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Customer service
Today was a really bad day, I can’t believe I dealt with 3 different customer service people and I still had to leave and go to a Verizon store. I had an outage in my area and I couldn’t make a call out from 10am till almost 5pm because of untrained staff! If never felt so helpless in my life, I kept asking the agent if I…
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ordered phone still hasn’t shipped
i ordered my phone July 25th and my phone never shipped, it said my address was incorrect but i ordered something the next day with the same address format and it shipped in the next 2 days. so i’ve been waiting on my phone for basically 2 weeks now
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my iphone will not answer a call from a landline
A person trys to call me with a landline. My apple iphone does not ring and I get no message on my voicemail. My recent calls also do not show a call. I went to their office and had them call me while I was standing there. My phone did not ring. On their phone I heard a voice say "this is Jerry, leave a message". They left…
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Phone number
How can I find out my phone number before my phone gets here
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Upgraded my phone but credit hasn't been applied after multiple billing cycles
Recently got my phone upgraded to an iPhone 14, and they told me that a credit would be applied where my bill would only be an extra $5 but it's been two billing cycles and this credit has still not been applied. I'm beyond frustrated because the rep I spoke to in the store guaranteed this would not be a problem. Now I'm…
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Charged Restocking Fee on Cancelled Order
I cancelled an order through customer service, and was assured the phone wouldn't ship. I then called again when a shipping notification was sent, and was assured that my order had been cancelled and to ignore it. Then I ended up having to return the phone to a store after it had been shipped to me despite 2 assurances it…
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Help with bill
Good afternoon! Reading through some of your posts just confirms what I need to do, time to change service provider! I have been with Verizon for as long as I’ve had a cell phone, I’ve NEVER switched providers! I’ve added family members, businesses, etc. Recently I reached out for some help with last month’s bill since I’m…
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Free trial
I signed up for the free trial and it won’t let me register my account. The number is ***** emails Rachel [email address removed per the Verizon Terms of Service]
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full bars no data
For months and months i have been unable to use data in the zip code 01201. Ive reported this multiple times typically resulting in a silly response from zerizon stating its being work or they will get back to me. My work phone is an AT&T and i zero problems with that. I'm really at the end of my rope with verizon, 10…
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Phone Locked while traveling
Hi, my Samsung fold 6 is locked while I'm traveling. Is there anything I can do to use an intl SIM?
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Horrible service
I’m a new customer and tried to port my number over to Verizon. I purchased a new phone taking advantage of a great sale. I was told via email it would be ready within 2 hours. Almost 3 and half hours had past and I called customer service that lets me know it should have been ready and picked up. I stated this is not a…
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PHONE ALWAYS ON SOS NOW
Why is my Verizon service always on SOS mode. I have it connected to wifi. I have an extender.
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I phone 12 sim lock
I was given a I phone and it is Carrier locked how can I unlock it
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New Iphone 13 Pro Max Green from Target Verizon won't unlock well past 60 days
Hello, I purchased a new Iphone 13 Pro Max in Green 256gb from Target Cash. I was anxious to test the phone so I put in a Verizon sim card that was active on my account, at the time I wasn't aware of the automatic 60 days lock. So I waited patiently for that to pass, afterwards there was no unlock. I have spent the better…
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More charges!
I run a business if my phone and just had my call filter block my main work line! I never blocked it, if anything it’s one of the most used #s I have. In reaching out to Verizon last night they said it was fixed. This AM I was not able to log into my filter app, so I once again reached out. They advised me to take off the…
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I am always loosing my WiFi. I have Tmobile router WiFi, but I loose connection as soon as I leave home and many times at home
I’m not sure if my connection is being used correctly on my .iPhone 15pro max I am always loosing service x I have a business at home and must have service always. My wi fi is Tmobile but I’m not sure my cellular service is working correct?
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Locked Carrier: 2387 - US Verizon Locked Policy Sim-Lock Status: Locked
I bought an iPhone 14 pro max from a shop, I didn't know it was locked, when I reached at home and inserted the sim, the network was lock from verizon company. I was fraud by your company. My iPhone is locked. The shopkeeper says I don't know if the company has cheated. Sir please unlock my network
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Unable to Transfer Phone Number
Keep getting error "Unable to Transfer Phone Number - You phone number could not be transferred to this iPhone because your account is ineligible for transfer." Going from iPhone 13 Pro to iPhone 15 Pro Max
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Network provider lock - Sim locked
Hello. I am in Pakistan . I bought a used unlocked iPhone 14 pro max in the USA. it is activated, but the network is locked. I determined by the IMEIchecker Next Policy ID: 2387 Carrier: US Verizon Locked Policy. can you help me unlocked this iphone? phone is locked by Verizon. not blacklisted, IMEI is clean, phone is…
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Cell phone picture and detail
My phone shows no picture or device model type when logged in on app or website.. It just shows blank. I got a new device recently from apple . What can I do to get the detail to show?
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Message plus won’t work on my iPad
Anytime i put in my phone number and click send code it always says it is unable to send the code and says try again later but never works please help
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Second line number
If I get the second number will the second number compatible or can be used for WhatsApp
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Shipping delays
According to Verizon, I’ve been a loyal customer for over 14 years. According to my records, it’s been 25 or more years. Yesterday, I ordered an upgrade for my wive’s iPad mini 4 for her birthday on 8/3/24. I paid $12.99 for overnight shipping with the promise it would arrive by 8:00 pm the next day, just in time. Today, I…
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Turn Off Travel Pass and "Pay As You Go"
We will be going to Greece and will have iPhones 11, 14 and 15. I have read how to remove Travel Pass but also seen that "Pay As You Go" will automatically activate. We will be using pre-paid eSims while in Greece and Whats App for calls and do not want to incur any additional costs from Verizon. How do we accomplish this?
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Pending order error
I have had a pending order on my account for over a month and have been unable to subscribe to the Apple one unlimited add on that comes with my plan. several chats, calls, and support tickets have resulted in nothing so far. very frustrating anyone out there have a solution to clear the pending orders?
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Service and Customer Service
I have been a customer for two years and the service has been horrible form Newark to New Brunswick. I have complained being a therapist that travels. My iPad never works now. I used to have to turn it on and off but that doesn’t even help. All Verizon says it everything is fine on their end. LIES!!!! I have tried to call…
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Never received promo
I traded in 2 phones on in May for a promotion where they said they’d pay off my old phones after returning them and receive a $415 promotional credit for the new phones over a 36 month period. Since then they’ve tried to charge me for my returned devices and I’ve called customer service and spent hours arguing, always…
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Customer Service Review
William S was an amazing representative. He was extremely helpful and genuine and did not try to lie to me when talking about any sales by speaking quickly like others have done in the past but made sure everything was clearly explained. I accidentally responded with a 1 on the text rating trying to rate another…
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Does Sim Swapping effect phone plans
So I was thinking of upgrading my iphone 7 plus to maybe a iphone 13 or 15. currently I’m on my father phone plan and he’s not interested in upgrading or changing his current plan (probably because it will end up costing him more money). I still want to upgrade but I don’t want to accidentally change anything related to…
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Sim unlock Removal cost for iPhone 14
How much to remove sim lock from devices purchased at Best Buy or Walmart but shipped to another country or state that doesn’t use Verizon . Where do I check the Imei if the device is eligible for unlock or not