Financial Services
How to speak with someone live
i have been trying to get in contact with a live agent to make my payment. Services are off so they won’t connect me but i got connected earlier so now im trying to see how to connect
Services restored
I wanna my services restored because i need my phone because i need to use internet because i need to pay my other bills. I need my services restored because i have financial difficulties.
Extension
Can I get a one time extension until I get paid to pay phone bill
Payment arrangements
please I’ve had Bank fraud and I really need to have my payment put off until July 3
Need collection support to payoff my bill
Verizon sent my account to MRS collections. When I call MRS, they say that Verizon pulled my account back. When I call Verizon, they say my account was sent to MRS. I went to the corporate Verizon store, and they can't help. WHO can assist me in paying off my Verizon bill as the recovery department cannot help (they say to…
How to pay Verizon for an account in collections?
My account is now in collections, and I would like to resolve the balance directly with Verizon. I am willing to pay the $344 owed directly to Verizon, rather than through a third-party collection agency.
Collections Resolution
Back in May of 2023, I walked into Verizon and asked what I needed to pay in order to be able to close our account. I was migrating to my family’s T-mobile account to save on mobile costs. The customer service rep. took my phone, I made some payments, and I also asked him if we could update the information on my account as…
Temporarily restore services
I lost my phone about a month ago now my account is suspended due to non payment, anyway I can get my service restored temporarily to be able to sign into to my bank account and make a payment?
Trying to make a payment
so my account went to collections and the collections says I have to pay Verizon directly. I can’t pay Verizon directly because I don’t have my Verizon account number to pay. I need help please.
Hello
So I have an issue. I literally spoke to an April (Agent) through chat and asked if I can move my past due to another day, she claimed to have left comprehensive notes on my account, I do have screenshots, she did say VFS did grant this and within 5mins of their promise to retain services, Verizon still disconnected me…
Can I make a payment arrangement
can I make a payment arrangement
How can I get into contact with customer support?
I recently contacted customer support several times over the past few days to explain that I am experiencing financial hardship and am having difficulty paying my bill. I was reassured that my service would remain active until the 23rd of this month, giving me time to make a payment. I explained that I need my phone in…
Navigating the Verizon Collections
I've always been diligent about managing my credit, but my recent experience with Verizon has been nothing short of a nightmare. After an unfortunate incident that led to an account going into collections, I reached an agreement with Verizon to settle the debt under a "pay to delete" arrangement. For those who don’t know,…
Chapter 13 and Autopay, will I have any problems?
I'm trying to head off any potential issues. We are filing Chapter 13 (100% repayment plan). Verizon has nothing to do with it, but the attorney said they will be notified. We've been on Autopay for 10+ years, and I'm hoping it just continues like normal with no hiccups. Does anyone have any experience with this, or advice…
Service shut off despite payment arrangement
I spoke with agent on the app over the weekend, I was assure that I could pay my payment arrangement on Friday, and now today my service has been shut off. Why was I assured through an agent that I could pay and confirmed and now my service is shut off!!
I need a phone agent immediately!
I have been with Verizon for over 20 years and I can’t get a rep on the phone for support?! I need to speak with an agent about my phone bill immediately and get service in place! This is effecting my business
Past due account
I don't remember the phone number nor do I have the account number. But I'd like to find and pay a disconnected bill. It's been 2 years
You left a message and I tried to call back
You left a message on my phone, and I tried to call you back. I received multiple error messages that I couldn't chat with you, and I can't get through. It says, "Thank you for your payment. I don't know why you're calling." There is no message, and I have absolutely no idea why you keep calling me but leaving no messages,…
got phone when it disconnect I can't login to pay for it.
I got phone from this company, but if you don't make payment you phone will get disconnected and you can't login to their app to make payment and you got be standing with bots on line for 10-20 mins to make payment. leave my app account active so I can pay my bill you company. once my bills over I will get back to my older…
Suspended and blocked form talking to an agent?
please let me know if there are any option to be able to speak with an agent. I’ve been a loyal customer for many years now and it’s demoralizing not being able to speak with an agent to find a solution.
Live agent and financial services granted an extension
26 years as a valued loyal customer so they said. Two and a half months in the hospital with at feeding tube. Asked for a 7 day extension to be able to straighten out my finances after an unforeseen medical emergency turned into a 75 day stay in the hospital and a recovery facility. My bill is $450 per month with multiple…
late
My phone is off, after getting a text saying my phone was up to date , saying i need to pay 390 to turn services back on for my june payment when it’s only june 1 today. Why would that be , and why can’t i talk to an operator
Lifeline Program
I CALLED VERIZON ON THE 16th OF MAY ASKING TO BE PLACED ON THE LIFELINE PROGRAM AFTER PREVIOUSLY BEING TOLD THAT THEY HAD NO SUCH PROGRAM. WHEN I CALLED BACK TO INFORM THEM THEIR COMPANY THAT THEY DID HAVE SUCH A PROGRAM I WAS THEN TOLD THE SYSTEM TO APPLY FOR IT WAS DOWN UNTIL TOMORROW THATS HOW I GOT TO THE 16 WHICH WAS…
termination contract mobile phone
Hello, I am writing from Germany. Our mother company is in the France, and the subsidiary in the US. Am new in the company here and my task is to solve the problem… 😉 My spoken Engl. is not very good so I am surching for an emailaddress to explain the situation. The reason why I am contacting you is that Verizon has been…
services interrupted
So what do you do if you wake up and services are interrupted and you see a message about a one time payment but you talked to an agent a week prior and they told me you won't have to worry about services being interrupted until next month's bill come out? what do I do and I can't access support through my laptop because…
Billing issue resulting in collections
On August 28th, 2025, I left for my older brother's funeral. I broke my iPhone in the airport and bought a cheap one at Walmart with a Verizon cell phone service. Upon returning home, I had my iPhone repaired and called Verizon to cancel my service. I was told that I had to go to a Verizon store to have this done. That was…
Credit card
why is our credit card being declined online?!
Business account
I went to Walmart more than a year ago and they accidentally set me up with a business account, as soon as I found out I closed it immediately, it's now showing up on my credit report as a bad report can you please close this in goodwill
Can’t talk to support
I was told service wouldn’t be interrupted and I even have a Verizon text to show that and yet I wake up today my phone is disconnected and my work heavily relies on my phone and now I have no way to work to pay my bill and I can’t talk to anyone without payment what do I do
Collections letter
I got a collections letter in the mail for verification on some Verizon account I supposedly opened and had 10 lines over and over I have disputed this and it’s still on my credit the account was OPENED FRAUDULENTLY. How can I get the balance approved to go away so I can actually open an account