Financial Services
home depot gift card
I have not got my home depot card for $200
Subject: Request for $20 Credit Due to Auto Pay Discount Removal
Subject: Request for $20 Credit Due to Auto Pay Discount Removal Dear Verizon Wireless Team, I noticed that the auto pay discount was removed from my billing cycle from June 14 to July 15. As a result, my bill was higher than expected. I would like to request a $20 credit for this billing cycle to ensure my bill can be…
Unable to get a live agent
I spoke with an agent on chat through the Verizon app to setup a payment arrangement. She told me she got approval to do the arragement and that everything was all set. Now today my service has been disconnected for past due amount. I am not able to get through on the phone with a live agent to look at my account, or…
Charge for a unreturned device
Hello! Can anyone please give me any suggestions on how to deal with Verizon regarding a ridiculous charge they are trying to make me pay for what they claim is for an unreturned device! I had an issue with Apple Watch I purchased in June 2024, reached out to Verizon who said they were going to mail a replacement and I…
Slow and don’t care.
Verizon is very hard to work with now. I been a customer for over 15 years. Price keep going up as customers service is going down. I ordered an Apple IPad in standard glass but I decided to go with Nono glass instead. I sent same day it got delivered. Now Verizon is just dragon there feet to give credit back and so I can…
Verizon dose not want my money
Verizon is very hard to work with now. I been a customer for over 15 years. Price keep going up as customers service is going down. I ordered an Apple IPad in standard glass but I decided to go with Nono glass instead. I sent same day it got delivered. Now Verizon is just dragon there feet to give credit back and in…
sponsorship
Hello looking for community support sponsorship for local 501 (c)3 Girls basketball booster club.
My credit score dropped due to a verizon charge and I am not sure what happened
Hi there, I am very confused with what happened. I got a credit alert from credit Karma that my score dropped by 109 points. When I checked the reason was "verizon wireless -south" $377 account closed. I am very confused as I haven't had a personal account that I closed, I only had my phone number in a verizon family plan…
Verizon Made my credit score go down
I pay for my phone monthly as many people do. I pay it on time every month never missed a payment. I go to check my credit score today and it dropped 110 points saying I am missing $1396. It currently says that I have payed off zero% of this and I am just wondering why it keeps asking me every month to pay all of it off…
ONLY GO TO CORPORATE
THESES INDIVIDUALS DO NOT NEED TO BE IN SALES. The individuals , and the rest of their EMPLOYEES at the Gall Blvd VERIZON FRANCHISE STORE. THEY PUT VERIZON ON THE TOP OF THEIR BUILDING BUT THEY MIGHT AS WELL AS CALL IT WE WILL TAKE YOUR CREDIT AND TRY TO STEAL WHAT THEY CAN TO PUT YOU IN A PHONE YOU DO NOT WANT FOR…
Urgent: Payment Arrangement Needed - Customer Service
I'm in need of a payment arrangement and contacted Verizon in an attempt to make one. I had the misfortune of speaking to a representative by the name of "Joe" who informed me that due to broken promises, I was not entitled to an arrangement. I informed him that the broken promises were due to my husband's frequent and…
Billing
Please Help! Hello all. My name is Rob. As I am attempting to purchase my first has forced me to scrutinize my credit report. I appear to owe Verizon Wireless, South (anymore of this division of the company is cut off on the site I am using) some $6,800+. However, I do not now, nor have I ever been linked in a contract…
Customer Service and Reconnection Fees
Hello, I want to begin by mentioning that I worked for Verizon from November 2014 to August 2023. Based on my experience, the current state of customer service and the automated systems you use now are the main reasons I will be moving all 13 of my lines to another company. I pay over $700 a month, and the inability to…
Just need a little help to get back on track
I have had one bad thing happen after another. I am a singe mom of 3, working 3 jobs. I recently had totaled my car and then a week later had a medical issue that caused me to almost die and be in the hospital for a week. Needless to say, the bills have pilled up. I really need to keep my phone on since I am a mom of 3…
Lifeline Application
So I have applied to lifeline through their website - a resource for low income folks who need help paying for internet or mobile ( or both ). I qualified for lifeline pretty quickly and was asked to pick my service - Verizon is listed. I was. Told to call Verizon to let them know this was all approved and good to go. I…
When does Verizon start reporting to the credit bureau after sending unpaid balance to collection?
Hello, my Verizon Wireless account was transferred to IC Systems last week because of unpaid balance. It’s currently in dispute because of a charge in that bill. We left Wireless in the middle of the back and forth with them. So our family lines are disconnected. My question is when does Verizon actually report to the…
Help with matter/ Verizon CS rep please respond
I would like some assistance on this matter. I had 2 lines of service at Verizon, and I ported 1 line to T-Mobile, and I was under the impression that when I did this, the second line would close also. I checked my second device tonight and it came up and said it was still active. I can't verify why I am getting this…
Incorrect Billing/Cannot Contact Support
I began my 30-day trial period for Verizon 5G Home Internet on May 1, 2024. Because of an unexpected move in mid-May and better internet services being offered in the new location, I disconnected my Verizon home internet services on May 28, 2024. However, I am now being billed $54 for the period of May 31, 2024 - June 30,…
Can’t reach live agent while phone is suspended
Service should not have been interrupted but somehow it is and I can’t get through to live agent.
Service Disconnected
I’ve been a Verizon customer since 2022, I recently experienced financial hardship in late 2023 due to being unemployed and also being a college student, and fast forward July 2024 I am still unfortunately unemployed and facing financial hardship and still a struggling and stressed out college student, by that being said I…
Help
Review of Verizon at 6007 Pleasant Colony Ct, Crestwood, KY: My experience with Verizon at the Crestwood location has been nothing short of frustrating and disappointing. As a business owner trying to set up a business account, I expected professionalism and efficiency, but instead encountered a series of mishaps and…
financial services
Ive been a loyal verizon customer for over 15 years and have 100% of that time been aware that I pay a premium to have service more as a luxury than a benefit from verizon. I've recently become unemployed for 3 months with no income, I've pleaded for help on extensions and I keep getting told to wait until the day before…
Issue with ordering
I am very unhappy with the experience I had with Verizon on recently while trying to order multiple phones. Although all of your customer service representatives were polite and professional, the entire process was incredibly frustrating and left me feeling insulted and treated unfairly. I tried to place an order four…
CHARGED $2K FOR REPLACEMENT PHONE I RETURNED
My iphone broke and Verizon sent me out a replacement iphone. I returned my broken iphone back to Verizon in the package they provided. I have the Tracking number, I have proof of delivery from UPS. Verizon claims they never received it. They charged me some $2k. I disputed the charge, Amex removed the charge. Verizon…
It seems recently like they no longer believe in customer service
I have gotta say Verizon has really become horrible lately. I recently decided to port out to a cheaper plan and have run into nothing but problems. My paid off phone being block listed as non-pay fraud. I pay my bill every month. Phone was paid off in December 2023; yet first rep I spoke with told me they had no record of…
Customer service
The financial services Ms.G, was so kind to me and understood my situation and helped me out with no hiccups. You guys need more employees like her. She needs a raise.
Unauthorized charge of $1,166 15-hour call with customer service Verizon won't refund or take responsibility
URGENT: Immediate action needed! Verizon has charged me $1,166 and kept my trade-in phone. Despite 18 calls over 7 weeks, totaling 15 hours, they refuse to take responsibility and issue a refund. Act now to resolve this! The level of frustration required for a customer to write here is immense. This is completely…
Disconnect
I sent up a pay arrangement for Thursday was confirmed and o was told no interruption would accur I have messages saved from the conversation with the live agent! Today my service is interrupted… I set the arrangement yesterday! Then I tired call because last time I had to pay my entire bill before i could use my phone I…
need help asap
have a death in the family and would like to get an extension until next friday to make funeral arrangements
Help
Why does Verizon not offer legitimate help to customers that are going through financial hardship? The ACP program, honestly is a joke and helps very little and then to remove it! Thats crazy. So loyalty will get you nowhere with Verizon. I have been a customer for 7+ years, and right now my family is struggling, and my…