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Lifeline Application
So I have applied to lifeline through their website - a resource for low income folks who need help paying for internet or mobile ( or both ). I qualified for lifeline pretty quickly and was asked to pick my service - Verizon is listed. I was. Told to call Verizon to let them know this was all approved and good to go. I…
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When does Verizon start reporting to the credit bureau after sending unpaid balance to collection?
Hello, my Verizon Wireless account was transferred to IC Systems last week because of unpaid balance. It’s currently in dispute because of a charge in that bill. We left Wireless in the middle of the back and forth with them. So our family lines are disconnected. My question is when does Verizon actually report to the…
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Help with matter/ Verizon CS rep please respond
I would like some assistance on this matter. I had 2 lines of service at Verizon, and I ported 1 line to T-Mobile, and I was under the impression that when I did this, the second line would close also. I checked my second device tonight and it came up and said it was still active. I can't verify why I am getting this…
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Incorrect Billing/Cannot Contact Support
I began my 30-day trial period for Verizon 5G Home Internet on May 1, 2024. Because of an unexpected move in mid-May and better internet services being offered in the new location, I disconnected my Verizon home internet services on May 28, 2024. However, I am now being billed $54 for the period of May 31, 2024 - June 30,…
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Can’t reach live agent while phone is suspended
Service should not have been interrupted but somehow it is and I can’t get through to live agent.
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Service Disconnected
I’ve been a Verizon customer since 2022, I recently experienced financial hardship in late 2023 due to being unemployed and also being a college student, and fast forward July 2024 I am still unfortunately unemployed and facing financial hardship and still a struggling and stressed out college student, by that being said I…
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Help
Review of Verizon at 6007 Pleasant Colony Ct, Crestwood, KY: My experience with Verizon at the Crestwood location has been nothing short of frustrating and disappointing. As a business owner trying to set up a business account, I expected professionalism and efficiency, but instead encountered a series of mishaps and…
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financial services
Ive been a loyal verizon customer for over 15 years and have 100% of that time been aware that I pay a premium to have service more as a luxury than a benefit from verizon. I've recently become unemployed for 3 months with no income, I've pleaded for help on extensions and I keep getting told to wait until the day before…
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Issue with ordering
I am very unhappy with the experience I had with Verizon on recently while trying to order multiple phones. Although all of your customer service representatives were polite and professional, the entire process was incredibly frustrating and left me feeling insulted and treated unfairly. I tried to place an order four…
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CHARGED $2K FOR REPLACEMENT PHONE I RETURNED
My iphone broke and Verizon sent me out a replacement iphone. I returned my broken iphone back to Verizon in the package they provided. I have the Tracking number, I have proof of delivery from UPS. Verizon claims they never received it. They charged me some $2k. I disputed the charge, Amex removed the charge. Verizon…
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It seems recently like they no longer believe in customer service
I have gotta say Verizon has really become horrible lately. I recently decided to port out to a cheaper plan and have run into nothing but problems. My paid off phone being block listed as non-pay fraud. I pay my bill every month. Phone was paid off in December 2023; yet first rep I spoke with told me they had no record of…
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Customer service
The financial services Ms.G, was so kind to me and understood my situation and helped me out with no hiccups. You guys need more employees like her. She needs a raise.
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Unauthorized charge of $1,166 15-hour call with customer service Verizon won't refund or take responsibility
URGENT: Immediate action needed! Verizon has charged me $1,166 and kept my trade-in phone. Despite 18 calls over 7 weeks, totaling 15 hours, they refuse to take responsibility and issue a refund. Act now to resolve this! The level of frustration required for a customer to write here is immense. This is completely…
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Disconnect
I sent up a pay arrangement for Thursday was confirmed and o was told no interruption would accur I have messages saved from the conversation with the live agent! Today my service is interrupted… I set the arrangement yesterday! Then I tired call because last time I had to pay my entire bill before i could use my phone I…
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need help asap
have a death in the family and would like to get an extension until next friday to make funeral arrangements
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Help
Why does Verizon not offer legitimate help to customers that are going through financial hardship? The ACP program, honestly is a joke and helps very little and then to remove it! Thats crazy. So loyalty will get you nowhere with Verizon. I have been a customer for 7+ years, and right now my family is struggling, and my…
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Payment arrangement
I have decided to go to t-mobile or another company in July. The only person that has been at all helpful at Verizon over the last 3 months has been Casey from Executive escalations. Every time I call in the agent I speak with either doesn't even understand what I am asking about, or they straight up lie to me about what…
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autopayment refund request
Hello, I forgot to cancel my auto payment and went out of states and not planning to return back until august. I didn't + won't be using verizon service and don't want to make a payment when I can't use it. how can i cancel recent payment and get a refund back ?
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Getting in Contact with Financial Services
I need to get in contact with financial services. Can i request a call back in the morning?
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How to talk to a Financial services Agent in the USA
I was told by Verizon executive escalations to call financial services about my current payment arrangement. I want to talk to some one in the US. The reason for this is, and I mean no disrespect, but the people outside the US never seem to understand what I need to do. They also have given me very bad information in the…
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mail fraud
Hi, Someone is using my mailing adress. That person is opening several Verizon accounts from different places in the country ( OK, NJ,..), each time using my mailing adress. I always sent back the mail. writing "do not live here", "return to sender". I would like some help to stop receiving unwanting mail. Thank you.
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Verizon Credit Card Rewards Not Calculated Correctly
The reward $$ I receive every month is usually about 40% lower than if I calculate it manually. I called about a year or so ago and got bounced around from Verizon and Synchrony. No one could help me even though they acknowledged that the amounts were off. Does anyone know who I can contact to get this resolved?
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on my credit report, and I don't even have Verizon
I'm only aware of it from a notification of new activity, so pulled my credit report and Verizon just reported me for never making a payment on a $1084 purchase in November. Thing is, I'm still rocking an iPhone X has been on autopay with AT&T for years, am single and live alone...only have/need the one line. No purchase…
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Collections
I have a past due amount of $811. I am no longer wanting to stay with Verizon and my service has been suspended. I’m not worried about the service as I’m already with another company but I got a letter stating I have to pay the $811 by May 14th or I will be sent to collections. Financially I’m not sure I’ll be able to pay…
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Old Collection
Hello, my account was sent to collections around 2019 wrongfully. I was a happy customer with Verizon for almost 2 years but when my time in the military was up and I went home, I did not have service in my home town.. I chatted with customer service about it pleading with him for a solution, he then came back with great…
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Order never delivered now collection notice
I had placed an order and paid. It never got delivered. Monthly charges and bills started. Stopped bank payment. Collection notice and credit report. Terrible experience as even credit report is affected. please contact urgently to solve this fraudulent behavior of Verizon
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Collections notice on my credit report
A few months ago I checked my credit report and noticed a drop of 167 pts with a collections notice posted by Verizon. Not long after, I received a letter from a collections company claiming that I owe $1,000 + 18% interest for an iPhone I received in 2022. I have never missed a bill, nor been delinquent on any payments,…
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I have a company claiming to be a debt collector sending me texts
I went to a Verizon store because the flyer I got in the mail from Verizon TOLD me it had to be done instore. Only of course to find out later from Verizon on the phone that they don’t own that store and claim all those in-person stores are owned by Victra. This matters later on when both will keep passing the buck as the…
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Live Agent
Why is it so hard to get a human on the phone? And when you do after waiting for hours, the incompetent person hangs up because you ask to speak with a supervisor. This is unacceptable. She should be fired
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I want out
How do I leave Verizon and go to another phone company? Idk how to do it, how to see how much it will cost to leave, etc.