Billing & Payment
Can no longer redeem Verizon Credit Card points towards my Fios bill
I’ve been a customer of Verizon Fios for over 6 yrs. I recently got the Verizon Credit card in February. I had no trouble redeeming the points towards my Fios bill until this month. The option to redeem them disappeared from my Verizon account. Further, when I click on the Verizon credit card link from my Verizon account,…
Can't pay to delete my collections account?
I have a paid off collections account of $160 from January 2024 that just got me denied from an apartment application. I'm trying to get it stricken from my credit history because I want to not be homeless. I've read at least a dozen posts of Verizon customers being able to pay to delete these collection accounts from…
Verizon gift card was not refunded
I used my $100 gift card on to purchase Samsung Buds 3 Pro for pick up from a store on March 27, 2025. The store cancelled my order. I called Verizon customer service and was just bounced to multiple departments (sales, wireless, fios, blackhawk etc) , however I have still not received the funds to my gift card. It is…
Billing
I recently got Verizon Fios for home and my landline through Verizon. Also my mobile plan is with Verizon. During the visit to my local Verizon corporate store to upgrade to a new phone is when I signed up for Fios and my land line service. The employee told me there were benefits to combining all services. Can all…
Upgrading line nightmare
I got on the Verizon app to upgrade my two lines last week. I paid off both phones and opted to trade them both in. A few days later I noticed I was not charged the entire amount that was originally calculated for me at checkout. I checked the status of shipping and that is how I found out one of the lines was on back…
Payment Arrangement
I had a payment arrangement that I ended up paying 2 days early and was still charged on the date it was scheduled for. It then was applied to my future bill that had just posted which was not the charge I authorized. Customer service could do nothing for me at all and pretty much said It was my fault this happened. I’m…
Charged for WiFi extender when I Was Told By Customer Service To Keep It
I upgraded to whole home wifi which included a third network extender for my home. I got an email stating that I was instructed to return an extender. I reached out to Verizon customer support who told me “there is no need to return any extender and please ignore any emails I am receiving” Thankfully, I took a screenshot…
Surprise price increase
Hi, I just received ,my May/June bill. For some reason my Extreme HD TV has increased by $13.00. I have made no changes to my service, nor was I advised of an upcoming price increase. Anyone else experience this. I am in suburban Philly. Previous month bill was $83.99. This month it went up to $96.99. Seriously considering…
Verizon Rewards Locked
I recently switched wireless providers but remain a Fios customer. I am unable to access the Verizon rewards to pay down my fios bill or make any purchases. Customer support (chat and phone) routed me to a local store to process payment where I was told that my phone number was not found in the system. How do I get access…
Trying to Pay Bill - Verizon Cannot Locate Account but Sent to Collections (RUINING MY CREDIT)
I am writing this to seek help from anyone whose experienced something similar. I have the means and desire to pay, but cannot seem to get through to Verizon and it is now threating to ruin my credit. Im only 25 yrs old and concerned I wont recover, despite trying so hard to pay this. I used Verizon Home Internet in NYC.…
Customer Service Calls
I've got a few issues these days with Fios- but the biggest is not honoring the price they gave me online. I've called to get this resolved, without luck. I am promised a "call back" that never comes. I upgraded my internet to 1GB in MAY of 2024 and got an estimated price with all the stuff that's included.... I have the…
Fios Rate Increase..Again
Hello - I live in MA and within the past year my bill has increased from $166 to $186 and now my new bill is up to $199. I have a modest plan with Gig Internet, Preferred HD package and phone with one DVR. This is getting crazy. Any advice on how to handle this with Verizon? I used to be in a price lock plan and that…
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Senior Citizens
I am a 75 year old man who has no use for crazy internet speed. i have two accounts with verizon both for over 14 years. Loyal Verizon customer paid in full and on time each month with no issues. I did an online chat to try to save some money on my bill. The agent i spoke with, tried to get me into the gigabyte speed…
Collection Charges
I have been a loyal customer to Fios for 3 years and Verizon for 7 - since I was 18. I worked for verizon as a sales rep for 2 years when I say I love verizon I mean it. I closed my Fios account because where I moved to doesn't get Fios. 2 months later I see a collections charge for $122 from verizon on my credit report.…
Router Equip Upgrade -
45 minutes on phone today (this is at least the third time) to get rid of cable and keep internet and phone only. After 45 minutes. (lots of sales pitch). i finally get the order. I have requested a tech to come install and Angela got permission from her supervisor to wave the fee. I get confirmation and have to review and…
billing discrepancy for defective stb
Mandatory stb upgrades ordered and attempted installation without success. Verizon advised had to have repairman come out and was assured there would be no charge as issue appeared to be with box. Serviceman came out on 3/31/25, also unable to successfully install the box, after checking ONT and router as well (sytstem…
Billing issues fios
Chat is no help it's staril and slow and agrivatimg. They are trying to say i didn't pay for the month which i did and now adding the month that was paid not credited for payment i was tell the chat the month has already been paid then they said it was a missed payment for February i said no it was paid in January and…
Lost Auto Pay Discount
I've had my Auto Pay Paper Free Billing Discount of $10/mo. for having Fios Home Internet and TV for over four years using my checking account. Recently this was lowered to $5/mo. A couple of Months ago, I got a Verizon Visa and changed my Auto Pay method from Checking to Verizon Visa. I received a notification that said I…
Fios Account Sent to Collections
I am trying to have a paid account removed from my credit report in order to be able to get a home loan, but have had little success in being able to reach anyone who is even willing to speak to me. Hours long hold times that I have no time to wait for, and online support that blows off my requests telling me to wait 45…
Charged for Verizon Forward discount being removed
Last billing period, I was charged $0.64 for "Verizon Forward Discount removed". I didn't ask for the discount to be removed and nothing has changed in my plan (the discount is still there). Rep from online chat assured me that it will be returned to me next billing period. I just got the invoice and it was NOT refunded.…
$99 premise visit fee
Since the fiber from the street to my house was replaced last summer my FIOS service has become very unstable. Every time it would rain my service would become unstable with internet access being interrupted at least a dozen times over the last weekend. I wrote a short program to monitor the status of the access and it…
Dropped to 300 meg Service Due to death, had to change name, noe they want payment for services before change on equipment I turned in a week eariler
Called in March 17 to drop from tv, phone and 1gig to just 300 meg internet alone due to finances. March 19 I turned in the equipment as I was instructed an got a receipt, thank goodness. Later I get an email " your Verizion Fios order changes are confirmed with a new 300 Mbps Fios service at $ 59.99." Discounts made it…
TV Service and Customer Service.
I am astonished at how little this company cares about customer service. I have had numerous problems with my TV service (the internet is fine) and every time I report an issue I have to chat. Every chat lasts at least an hour because there aren't enough representatives for the number of calls. Yesterday's chat lasted so…
Charged for Returned Device
* When I first got my service I had a refurbished iPhone 14 Pro Max and 2 weeks after having it the screen went out on it so Verizon sent me a replacement phone , and I returned the other one by dropping the package off at the post office like I was told I could do . now I’m being charged for a phone I returned and my…
Verizon Dollars in Limbo - Former Wireless Subscriber with FIOS and Verizon Visa
Recently closed our Verizon wireless plans, but am still an active Verizon FIOS subscriber along with a Verizon Visa cardholder. Trying to redeem our Verizon Dollars towards are FIOS bill and there seems to be no way to do so now that our wireless plans are closed. A Verizon chat agent tried telling me that an active…
Why are accurate billing charges not available when you contact Verizon?
I recently switched from the old VMS100 to VMS400ATV with the Fios TV+ boxes. Nothing else changed in my plan - I was an old "triple-play" customer. On the chat, I specifically asked the rep if there were any changes in my bill after swapping out the boxes. Nope, they provided an estimate that was a few cents different…
Verizon Dollars are not showing in Fios to redeem
Verizon Dollars are not showing in Fios to redeem similar to a post on 10-18-24. I have been a Verizon Fios customer and Mobile customer for 13 years. Two years ago I signed up for the Verizon rewards card. While I was a mobile customer, I had no problem automatically applying my Verizon Rewards dollars to my bill. Last…
Cancel Disney Plus and claim gift card
How do I do these things? I tried claiming gift card (I was suppose to get Xbox Console bundle but the sales department lied to me. I believe this happened to other people as well? Can a Verizon employee cancel the Disney Hulu subscription? Thank you. Erika