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Fios Rate Increase..Again
Hello - I live in MA and within the past year my bill has increased from $166 to $186 and now my new bill is up to $199. I have a modest plan with Gig Internet, Preferred HD package and phone with one DVR. This is getting crazy. Any advice on how to handle this with Verizon? I used to be in a price lock plan and that…
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Bill pay
How do I pay online on app?
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Payment
Help me to do payment
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Senior Citizens
I am a 75 year old man who has no use for crazy internet speed. i have two accounts with verizon both for over 14 years. Loyal Verizon customer paid in full and on time each month with no issues. I did an online chat to try to save some money on my bill. The agent i spoke with, tried to get me into the gigabyte speed…
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Collection Charges
I have been a loyal customer to Fios for 3 years and Verizon for 7 - since I was 18. I worked for verizon as a sales rep for 2 years when I say I love verizon I mean it. I closed my Fios account because where I moved to doesn't get Fios. 2 months later I see a collections charge for $122 from verizon on my credit report.…
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Router Equip Upgrade -
45 minutes on phone today (this is at least the third time) to get rid of cable and keep internet and phone only. After 45 minutes. (lots of sales pitch). i finally get the order. I have requested a tech to come install and Angela got permission from her supervisor to wave the fee. I get confirmation and have to review and…
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billing discrepancy for defective stb
Mandatory stb upgrades ordered and attempted installation without success. Verizon advised had to have repairman come out and was assured there would be no charge as issue appeared to be with box. Serviceman came out on 3/31/25, also unable to successfully install the box, after checking ONT and router as well (sytstem…
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Billing issues fios
Chat is no help it's staril and slow and agrivatimg. They are trying to say i didn't pay for the month which i did and now adding the month that was paid not credited for payment i was tell the chat the month has already been paid then they said it was a missed payment for February i said no it was paid in January and…
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Lost Auto Pay Discount
I've had my Auto Pay Paper Free Billing Discount of $10/mo. for having Fios Home Internet and TV for over four years using my checking account. Recently this was lowered to $5/mo. A couple of Months ago, I got a Verizon Visa and changed my Auto Pay method from Checking to Verizon Visa. I received a notification that said I…
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Fios Account Sent to Collections
I am trying to have a paid account removed from my credit report in order to be able to get a home loan, but have had little success in being able to reach anyone who is even willing to speak to me. Hours long hold times that I have no time to wait for, and online support that blows off my requests telling me to wait 45…
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Charged for Verizon Forward discount being removed
Last billing period, I was charged $0.64 for "Verizon Forward Discount removed". I didn't ask for the discount to be removed and nothing has changed in my plan (the discount is still there). Rep from online chat assured me that it will be returned to me next billing period. I just got the invoice and it was NOT refunded.…
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$99 premise visit fee
Since the fiber from the street to my house was replaced last summer my FIOS service has become very unstable. Every time it would rain my service would become unstable with internet access being interrupted at least a dozen times over the last weekend. I wrote a short program to monitor the status of the access and it…
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Dropped to 300 meg Service Due to death, had to change name, noe they want payment for services before change on equipment I turned in a week eariler
Called in March 17 to drop from tv, phone and 1gig to just 300 meg internet alone due to finances. March 19 I turned in the equipment as I was instructed an got a receipt, thank goodness. Later I get an email " your Verizion Fios order changes are confirmed with a new 300 Mbps Fios service at $ 59.99." Discounts made it…
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TV Service and Customer Service.
I am astonished at how little this company cares about customer service. I have had numerous problems with my TV service (the internet is fine) and every time I report an issue I have to chat. Every chat lasts at least an hour because there aren't enough representatives for the number of calls. Yesterday's chat lasted so…
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Charged for Returned Device
* When I first got my service I had a refurbished iPhone 14 Pro Max and 2 weeks after having it the screen went out on it so Verizon sent me a replacement phone , and I returned the other one by dropping the package off at the post office like I was told I could do . now I’m being charged for a phone I returned and my…
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Verizon Dollars in Limbo - Former Wireless Subscriber with FIOS and Verizon Visa
Recently closed our Verizon wireless plans, but am still an active Verizon FIOS subscriber along with a Verizon Visa cardholder. Trying to redeem our Verizon Dollars towards are FIOS bill and there seems to be no way to do so now that our wireless plans are closed. A Verizon chat agent tried telling me that an active…
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Why are accurate billing charges not available when you contact Verizon?
I recently switched from the old VMS100 to VMS400ATV with the Fios TV+ boxes. Nothing else changed in my plan - I was an old "triple-play" customer. On the chat, I specifically asked the rep if there were any changes in my bill after swapping out the boxes. Nope, they provided an estimate that was a few cents different…
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Verizon Dollars are not showing in Fios to redeem
Verizon Dollars are not showing in Fios to redeem similar to a post on 10-18-24. I have been a Verizon Fios customer and Mobile customer for 13 years. Two years ago I signed up for the Verizon rewards card. While I was a mobile customer, I had no problem automatically applying my Verizon Rewards dollars to my bill. Last…
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Cancel Disney Plus and claim gift card
How do I do these things? I tried claiming gift card (I was suppose to get Xbox Console bundle but the sales department lied to me. I believe this happened to other people as well? Can a Verizon employee cancel the Disney Hulu subscription? Thank you. Erika
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student discount renewal not working
I've been struggling to renew my student discount for months. I have talked to about 10 different agents without success. I have repeated the steps that they suggested over and over again: go to student discount website -> click Get Started -> Sign In -> check for discount -> sign in to ID.me -> check out When I log into…
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etf waiver
I have been trying for over two months to submit the documentation for the etf waiver as I moved and am no longer able to get Fios. Every time, including multiple computers, multiple browsers, and phones, I get an error message saying it can't process the request and it is a known issue with Verizon. Multiple calls to…
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Fraudulent purchases on my account
There has been several fraudulent purchases on my account since March of last year and Verizon could care less about the problems it's caused. It all started March of last year. I went to use my phone and it said it was shut off. Weird...I never changed anything. Long story short.... Someone was able to add thousands of…
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VERIZON FIOS OWES ME MONEY. I am so frustrated . I need to speak to somebody other than customer service.
I have tried multiple times to converse and/or text with Verizon's customer service reps. I have a billing issue that nobody can seem to fix. VERIZON OWES ME MONEY. I have asked to speak,with a supervisor/manager and that doesn't work. I have been a great customer for many years and I deserve better service. PLEASE HELP.…
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Verizon Forward Service
I applied for Verizon Forward service around January 6, 2025, and received an email confirming my approval. My internet was turned on without issue. Fast forward two months, and I suddenly started receiving emails stating that I owed $204. I assumed this was just a system error that would correct itself, but then I began…
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Router Charger Off Help
Back Story: In 2022 after graduating college me and my girlfriend decided to move in together, in an appartment, in a brand new state. I was born in 2000 and she was born in 2001. So we were figuring out everything as we went. That being said I still paid every single bill on time the whole time we were threre. We moved…
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We are sorry, we could not process your request. Please try again later or use an alternative method of payment.
Okay, I've been having this issue now for the past 3-4 years ever since you switched from Fios Home app to MyVerizon app on mobile. It's a list of issues that level down to it being connected to my account with you. 1. I can't use the MyVerizon App, it tells me that my account can only be used on Verizon.com 2. I cant add,…
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Customer service
In December we upgraded 2 phones and were offered a promotion that included a “free” watch. We have since been paying $32 per month toward the $500 “free” watch. Of course the people in the store where we purchased are not able to help with this issue. I have called 3 times and spent over 1 - 2 hours each time. Was told…
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Won’t Honor Plan I Accepted
I contacted Verizon to see if I could lower my monthly fees. They offered me a new plan at higher speed 300mbps with a flat fee of $149 and a total monthly fee of $30.86. I accepted the plan and I saved this correspondence with the Agent. I also have the order confirmation email showing my new monthly bill would be $30.86.…
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Fios Bill Pay by Card is BROKEN
Today March 6 2025 the bill pay "edit card" page does not accept the credit card expiry date 02/2028
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Billing
We just got our internet for hour home during the placing our new order we were given an amount that was guaranteed for 5 years We do have direct pay but opted out of our checking to be the primary payee Now our bill is completely off the charts . Costumer service is just giving us the run around I email executive costumer…