Fios Internet and High Speed
FIOS INSTALLATION
I presently have Spectrum internet and want to replace it with FIOS. Their coax comes into the house in the basement and connects to 26 feet of self-installed, in the wall, coax cable that takes it up to the 2nd floor. 1. Can the FIOS cable come directly into the house replacing the Spectrum coax with no box on the new…
Teacher discount
How come no one is assisting me with my teacher discount issue on Fios?! The customer support at Verizon is horrible. You advertise a discount for responders and teachers but you won’t assist in applying. Sounds about right for a corporation
CR1000a as main router with 2 G3100 as externders
I received a new CR1000a as part of the new promotion. I set it up as my main Router connected with ONT via Ethernet and also coax cable which then runs through my house. I have 2 G3100 routers which I’m using as extenders. I changed the IP addresses (different IPs for both G3100) on G3100s disbaled Ethernet broadband,…
Random but consistent less than one minute Fios router failures. 8 so far today
outages 45 --51 seconds, occurring randomly from 15 minutes to 1.5 hours.Results from NetUpTime Monitor, a little utility using pings to three public IP addresses, ping test every 5 seconds, wait time 200 msec, failure if no response after 5 seconds. Verizon Fios tech support ran various diagnostics, nothing found.
Fios Internet issues
I recently signed up for Fios internet, 500 mbps plan. So far it's going well, but I will periodically run a speed test from my desktop computer (wifi) and some days it's really fast, almost 500mbps download speeds, then some days it's like 65 or 70. Has anyone experienced this issue? If so, what was the fix? Thanks in…
Cant reach DHCP server with MoCa Adapter
* I hooked up the coax from the router to the ONT. * Then upstairs hooked up the coax cable from jack to MoCa adapter * Powered on adapter. * Adapter gives yellow light, ethernet cord is connected to PC * PC says it cannot reach DHCP server. Is it a setup issue or PC issue?
Verzion cable ran across my yard
I came home to the Verizon box in our front yard opened and a cable ran across our front yard, over our driveway then down the side of my house to my neighbors house. I was not notified beforehand and worried that they plan to dig up my yard. The Verizon tech said it would be a few weeks. I need to mow my yard and will not…
WI-Fi disconnects
Dear Verizon Customer Support, I am writing as a long-time, loyal customer who has used Verizon’s services for many years, including Phone, TV, Cell, and Fios. I have always been satisfied with the reliability of your internet services, particularly before I upgraded from 100 to 300 Mbps in March of this year. Since that…
A New $5 Per Month Price Increase for existing price for life High Speed Internet
I have been paying the same monthly price $27.99 per month for DSL High Speed Internet service up to 3 Mbps (2 Mpbs actual) since around early 2008 or 2009. This plan was $27.99 per month PRICE FOR LIFE plan. On the August 2024 bill it stated-the Verizon DSL High Speed Internet just increased by $5.00/month in August of…
Verizon Line Still Not Buried After One Month
My FIOS cable was cut inadvertently by the power company. Verizon came out and laid a temporary line from the box, across the sidewalk of two neighbors, to my house. I was told that a subcontractor would be out in two weeks to bury a new line. It has now been nearly five weeks and nothing has been done. It was supposed to…
New Verizon Router DC's over 50x a day.
I just upgraded to Fios 1gig plan and received a complimentary Verizon CR1000A which retails for $399, what??? Anyway, I have a simple one-bedroom with many devices and used a mesh router with 2 extenders (access points). This IMO is THE best router ever, Ubiquiti Amplifi-HD. Their tech support is unparalleled and worth…
Fios Extender Too close but no room for distance
I have my G3100 router in the basement in the center against the back wall and the E3200 Fios extender in the far basement front corner to boost the outside front porch WIFI but I keep getting the fast yellow flashing LED. I can't move them farther apart as the G3100 is wired to the ONT mounted on the back wall. Will this…
CR1000B not working with 6GHz
I have the CR1000B and a frequency scan shows very poor to non existent 6GHz signal from the router. The 5 and 6 Ghz signal difference is from the same distance. Dose anyone have a working 6GHz router?
No signal
I upgraded my internet speed because the tech told me I would be able to get signal on the 2nd floor of my house..I STILL DONT HAVE A SIGNAL UP THERE. Upgrade and pay more money!!!
CR1000 problem with ethernet - to wifi translation
I've just switched from Xfinity to Verizon Fios and my new router is the CR1000. My home network is a mixture of ethernet and wifi. With the new CR1000 router: My main Windows PC is connected via ethernet to the CR1000 and I have normal access to the internet and most other devices in the home via wifi. My printer is wifi…
Verizon Fios availability
I'm a current Verizon Fios user and I am well pleased; however Ill be moving to a new home next week and unfortunately it shows service not available for new address. I checked the map and Fios is available for whole neighborhood and my neighbors. How can I expedite this for availability to my home as well? I would hate to…
Verizon Fios - Google Mesh Network
I have Verizon Fios fiber at my house and have been using the Verizon router for about 5 years now. I have quite a few devices on my network with static IP addresses. I wanted to obtain some more coverage in my backyard and recently purchased a Google Mesh setup with a few access points. Everything is set up and both…
Will any non-wireless routers work with Fios
I have Fios internet in my home with tv and phone. I have the Fios ONT. But I don't want wireless. Is there any router that can be plugged into the ONT allowing for other household ethernet connections. Like a hub. I know you cannot plug a hub directly into the ONT. Any help appreciated. Thank you.
Old Verizon box in my unit. Do I contact Verizon to remove this?
Or do I have to remove it myself?
How many times has Verizon Fios Cancelled?
This is three in a row for me. I've taken half day off of work each time and it gets to the point they run out of time (with no updated by the way throughout the day and I'm left texting AI). End of the day I get a 1800 call from Verizon asking to change my appointment or cancel order. What the heck man? I'd honestly be…
Property Damage to yard when Fios installed in neighborhood
Verizon recently installed Fios cables throughout our neighborhood and destroyed part of our yard in the process. They tried to mitigate the problem with some straw but our grass is gone and we need to replace it. How can we get compensation to replace the sod that they destroyed?
New Fios install with existing mesh router
Have a new install set up for next week (internet & TV) and I am just trying to get a handle on what to expect and if I will be able to continue to use my existing network. The ONT will (I assume) be installed in the basement, quite far from where my cable modem and mesh router currently reside (my office). I am assuming…
Speed Requirement to Pair CE1000A Extender with CR1000A Router to Use 6 GHz?
I recently upgraded to FiOS 1 Gigabit service. The technician installed a CR1000A Router but an E3200 extender with coax connection. When I tried to set up access to 6 GHz, I was able to enable on the router but not the extender. I contact Verizon who indicated I was provided the wrong router and they will ship me the…
Fios Severe Packet Loss with customer.alter.net
I'm experiencing intermittent disconnects when playing online games. I ran a mtr (linux traceroute utility) against some websites and I am noticing severe packet loss on one of the hops. Specifically the hop to customer.alter.net. From my research, it seems this is a verizon owned hop.
Network Speed
I got my Fios installed today. When I go to verizon.com/speedtest for the router I got 944Mbps for download and 927Mbps upload, but for my laptop I got 417Mbps for download and 374Mbps upload. Since I am new to Fios I would like to know if this is normal. Previously I had Comcast and the speed from my laptop was between…
Adding a modem
Hello. I have internet with the Verizon gateway modem/router. The unit is in an upstairs room and in my basement my phone , iPhone 15 pro, does not connect to the wifi, although my streaming stick for the tv does. I have a new modem/router and was told from Verizon I cannot have two modems at the same time. Anyone know if…
Disable Home Based Authentication
Is there a way to disable home based authentication? I have Verizon Fios at home, but have a different provider for cable. When attempting to link my tv provider to streaming websites, every website automatically proceeds with using my Verizon account information. There isn't an option to manually override and input my…
installation and new boxes
First, Verizon is so insulated that it is nearly impossible to complain/discuss an issue: The visual chat is ridiculous and ineffective; the option to have a call back does not work; it says sorry; calling Verizon is impossible after waiting on hold and then having to answer questions from a robo-operator; importantly,…
Fios Price increase without warning - up $6.00
Without an email or letter, my monthly Fios bill went up $6.00, pretty steep compared to what I pay. No explanation. It had gone up $4.00 only 11 months ago. What gives?
Fios installation
I had an appointment with Verizon scheduled for a technician to come out between 10:00 AM and 12:00 PM to set up my router and Wi-Fi. Simple, right? Well, it turned into a frustrating and unprofessional nightmare that I feel compelled to share. At 9:00 AM, the technician called to say he was on his way. Great, I thought –…