Fios Internet and High Speed
Change router password
How do I change my router password Fios
FIOS FAST TICKET
Hello, I own my home, and I built it from the ground up. I asked Verizon for the ability to switch my Fios service, and they confirmed this would happen. However, after I purchased the property, Verizon said Fios wasn't available. I need a FAST TICKET, and I need Fios now! I cannot stay with Xfinity.
Missing Amazon Gift Cards
Hello, I just had my Fios installation completed today and immediately following, my Verizon gift card and JBL speaker promotions appeared on My Verizon for redemption after the specified date. However, the $50 and $200 Amazon gift cards, also listed on my order invoice, did not appear. Do they appear on their own later?…
Need to submit FAST ticket - Only 50Mbps plan available
I live in a multiple dweller unit (condo) and Verizon FIOS is available but only showing 50Mbps plan. How can I submit a FAST ticket to get someone to come and check why?
Fios CR1000 Wireless Gateway issues with Zoom
My 3100 router works well but my wifi is poor on one side of the house so I purchase a CR1000 gateway. The gateway is connected via cat5 through my home network to the 3100. I'm sitting 6 ft away from the gateway & using wireless from my laptop and getting 250MB up/down speeds but browsing lags and zoom calls are…
FAST Ticket | Fios Home Internet | High-Speed Fiber Internet
Hi I will be moving shortly to *****, Voorhees Township, NJ 08043 (*****) I see that some businesses in the apartment community may have the Fios Internet. I would like to know the process to open a FAST ticket and get High-Speed Fiber Fios Home Internet in my apartment unit. Could you please help me with this? Thank you
FAST ticket for Fios
Hello, I have been leaving at a place where there is no Fios internet service, only wireless services shows up. I have been trying to get Fios internet service since I moved here in 2022. I check for service every few months and also made requests to support about getting service at my address. Please help me with FAST…
Cant login into Joolink App
Hi All, I am having an issue logging into an app called Joolink. It is used to remotely view my cameras. This started a little over a week ago and just times out trying to login. I have changed the DNS Servers and installed another router with no luck. When using a VPN, or my cellular network, or my neighbors internet…
G3100 network Failure after patch update
Twice the following month, my two month old G3100 router failed to complete its reboot following a patch upgrade. Both WiFi and Ethernet routing was down, as well as my FIOS cable TV. I had to power cycle (unplug/replug) the router to bring the router back online. Depressing the blinking front power button did not work.…
poor customer service
First of all, I am not tech savvy. Talking to a customer service rep halfway across the world does not help me. We have had Verizon Fios for 3 years without any problems. Two weeks ago, I have needed to reboot our router daily. Also, the lights on the black box (gateway?) changed and are not all lit. At the same time our…
Fios Internet access using goCoax MoCA M2500D
Hello! I have been using goCoax MoCA MC2500D adapters to convert coax outlets in various rooms of my house to provide ethernet accessibility for well over an year now without any problem. However, since earlier today, the ethernet ports of the MoCA adapters no longer provide connectivity to devices connected using ethernet…
Can't verify student discount
I have tried several times to reverify my student status for the student discount and it never works. After successfully logging into ID.me, I either get to a mange your plan screen which shows my current plan without student discount and won't let me check out anyway due to not making any changes on my plan, or I get a…
Customer service and follow through
I rarely write reviews, especially negative ones, because I understand that things happen and no one person controls the entire process. However, after being a loyal Verizon customer for over 7 years, I feel compelled to share my recent experience—which has been nothing short of infuriating. Over the last 2.5 weeks, I’ve…
G1100 to G3100 Upgrade
I currently have a G1100 router on a plan with internet, cable, and phone included. I have seen that they offer G3100 upgrades for free. We have the gigabit plan so the G1100 is struggling. Is this upgrade free? If so how do I go about doing this since last time I spoke with a rep they tried offering me a whole new plan…
Fios on our block?
Hello, We live in Brooklyn, NY. Fios has been installed across the street but has not made it to our block, despite repeated requests and many, many neighbors interested in having it. Wew understand there was road work done a few weeks ago to ready for Fios but have no additional updates. Is Fios finally coming to our…
Router restarts several times a day
My FIOS router that I got from Verizon this spring is now restarting itself several times a day and it takes 5 minutes at least to get back online. I am on zoom meetings all day for work and this has been very frustrating. I can’t get a response from Verizon except automatic troubleshooting by a bot which doesn’t solve…
Amazon Gift Card redemption
Signed up for Fios home internet on July 1st and saw the offer for a $100 amazon gift card. I got the router set up on the 4th and everything seems to be fully active now, but I'm not sure where to find/activate the gift card.
Connection Loss Tracking
Hello, I have Fios WiFi service (with the white cylindrical router). I live in an apartment building and I have reason to believe that my super or his workers have been entering my apartment when I'm not home and possibly stealing or damaging my things. In an attempt to counter this , I purchased two Tapo wifi cameras and…
routing issue, no route for pan.baidu.com (182.61.200.x) on VZ looking glass
hi there, It seems I cannot get to pan.baidu.com, this is a cloud storage website. resolved to ip address 182.61.200.16. When using looking glass service VZ looking glass It show no routing entry. Would you please let me know how to resolve this issue? Is there a support email for reporting such issues? Thank you.
Cannot make or receive calls while connected to Fios wifi CR1000B with wifi calling
Service: fios 1 gig since 6/13/25. Router: CR1000B. Phone: Samsung Galaxy S23. I have wifi calling enabled on my phone. If my phone is connected to my CR1000B router I cannot make or receive calls. I do not have trouble using wifi calling anywhere else. I setup port forwarding for TCP 143, UDP 500 and UDP 4500 and it made…
Help with how devices showing in My Verizon app
Why does the My Verizon app device list shows my extender connected via wifi but I have a coax connection from the router to the extender. The LAN light is On, green light next to my coax connection on the back is lit, so I'm assuming the extender is connected via coax but the device list in app shows extender connected…
Meta Quest Promo Question
Hey. I finally received my Meta Quest after 65 days. Now my question is, how long must I remain on the 1gig internet tier. When can I download grade and still keep the Meta. Thanks!
internet out
I have been troubleshooting and getting on and off the phone and chat rooms with agents since 11am today. Every chat room i’m in lasts for 30-60mins, the bot gives me the same troubleshooting steps then eventually puts me on an agent, (if the chat doesn’t end itself automatically, your anti inactivity prompt doesn’t work…
Home Network Protection not accessible either from Verizon Home app or My Verizon app
Home Network Protection is not accessible from Verizon Home app or My Verizon app and I can not change or access any settings. Please help this is ridiculous.
Home Network Protection not accessible either from Verizon Home app or My Verizon app
Home Network Protection not accessible either from Verizon Home app or My Verizon app We have devices that are stuck in paused status, this needs to be corrected ASAP. Tried calling support but was no help
Home Network Protection not accessible either from Verizon Home app or My Verizon app
When I go to my verizon app, it says home network protection (parental control) is in verizon home app. But, when I log into verizon home app, it says parental control has migrated to "My Verizon" app. How can I access Parental control of devices. I have Fios internet at home.
Slow Fios upload speed - CR1000B - potential solution
For the last few months I've been having inconsistent and slow speeds on my Fios connection, especially uploading. A few days ago after the usual round of rebooting routers etc I called Verizon after yet another speed test showed pitiful upload speeds, around 10% of where it should be. They remotely rebooted the ONT and…
Reschedule Appointment
I tried on the phone to reach you for an hour! I was HUNG UP ON 3 TIMES. Please get InTouch with me to reschedule. My appointment was for tomorrow 9-12. If you do not contact me I WILL NOT BE AVAILABLE FOR THE APPOINTMENT!!! and your tech will have wasted a trip. You have to work really hard to get customer service this…
Can't Verify Email Address - System Problem
I received an email requesting that I verify my contact information was still correct. I noticed that my email was never verified and attempted to do so. I received an additional email with a button labeled Verify now. Clicking that causes a system error with the attached screen. As the page requests, I am contacting my…
Bridge mode on CR1000A has no gateway or DNS?
I have a CR1000A configured as bridge mode / access point mode by following tutorials found here and on YouTube. I noticed that when in bridge mode I can only set the IP address and subnet mask on the CR1000A, but not gateway or DNS. So this means that the CR1000A's NTP client doesn't work. You'd have to manually put in…