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Router restarts several times a day
My FIOS router that I got from Verizon this spring is now restarting itself several times a day and it takes 5 minutes at least to get back online. I am on zoom meetings all day for work and this has been very frustrating. I can’t get a response from Verizon except automatic troubleshooting by a bot which doesn’t solve…
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Amazon Gift Card redemption
Signed up for Fios home internet on July 1st and saw the offer for a $100 amazon gift card. I got the router set up on the 4th and everything seems to be fully active now, but I'm not sure where to find/activate the gift card.
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Connection Loss Tracking
Hello, I have Fios WiFi service (with the white cylindrical router). I live in an apartment building and I have reason to believe that my super or his workers have been entering my apartment when I'm not home and possibly stealing or damaging my things. In an attempt to counter this , I purchased two Tapo wifi cameras and…
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routing issue, no route for pan.baidu.com (182.61.200.x) on VZ looking glass
hi there, It seems I cannot get to pan.baidu.com, this is a cloud storage website. resolved to ip address 182.61.200.16. When using looking glass service VZ looking glass It show no routing entry. Would you please let me know how to resolve this issue? Is there a support email for reporting such issues? Thank you.
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Cannot make or receive calls while connected to Fios wifi CR1000B with wifi calling
Service: fios 1 gig since 6/13/25. Router: CR1000B. Phone: Samsung Galaxy S23. I have wifi calling enabled on my phone. If my phone is connected to my CR1000B router I cannot make or receive calls. I do not have trouble using wifi calling anywhere else. I setup port forwarding for TCP 143, UDP 500 and UDP 4500 and it made…
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Help with how devices showing in My Verizon app
Why does the My Verizon app device list shows my extender connected via wifi but I have a coax connection from the router to the extender. The LAN light is On, green light next to my coax connection on the back is lit, so I'm assuming the extender is connected via coax but the device list in app shows extender connected…
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Meta Quest Promo Question
Hey. I finally received my Meta Quest after 65 days. Now my question is, how long must I remain on the 1gig internet tier. When can I download grade and still keep the Meta. Thanks!
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internet out
I have been troubleshooting and getting on and off the phone and chat rooms with agents since 11am today. Every chat room i’m in lasts for 30-60mins, the bot gives me the same troubleshooting steps then eventually puts me on an agent, (if the chat doesn’t end itself automatically, your anti inactivity prompt doesn’t work…
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Home Network Protection not accessible either from Verizon Home app or My Verizon app
Home Network Protection is not accessible from Verizon Home app or My Verizon app and I can not change or access any settings. Please help this is ridiculous.
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Home Network Protection not accessible either from Verizon Home app or My Verizon app
Home Network Protection not accessible either from Verizon Home app or My Verizon app We have devices that are stuck in paused status, this needs to be corrected ASAP. Tried calling support but was no help
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Home Network Protection not accessible either from Verizon Home app or My Verizon app
When I go to my verizon app, it says home network protection (parental control) is in verizon home app. But, when I log into verizon home app, it says parental control has migrated to "My Verizon" app. How can I access Parental control of devices. I have Fios internet at home.
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Slow Fios upload speed - CR1000B - potential solution
For the last few months I've been having inconsistent and slow speeds on my Fios connection, especially uploading. A few days ago after the usual round of rebooting routers etc I called Verizon after yet another speed test showed pitiful upload speeds, around 10% of where it should be. They remotely rebooted the ONT and…
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Reschedule Appointment
I tried on the phone to reach you for an hour! I was HUNG UP ON 3 TIMES. Please get InTouch with me to reschedule. My appointment was for tomorrow 9-12. If you do not contact me I WILL NOT BE AVAILABLE FOR THE APPOINTMENT!!! and your tech will have wasted a trip. You have to work really hard to get customer service this…
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Can't Verify Email Address - System Problem
I received an email requesting that I verify my contact information was still correct. I noticed that my email was never verified and attempted to do so. I received an additional email with a button labeled Verify now. Clicking that causes a system error with the attached screen. As the page requests, I am contacting my…
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Bridge mode on CR1000A has no gateway or DNS?
I have a CR1000A configured as bridge mode / access point mode by following tutorials found here and on YouTube. I noticed that when in bridge mode I can only set the IP address and subnet mask on the CR1000A, but not gateway or DNS. So this means that the CR1000A's NTP client doesn't work. You'd have to manually put in…
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Worst customer service ever !!!!!!
I have been a loyal customer of Verizon for 20 years , 7 lines of wireless and fios . But today I just had enough . So I tried to get service for my new home so it’s on and I have service when I get there . Equipment got sent supposedly technician to come which never happened, 2nd day waited 2 hours on hold person got on…
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Service Issue
I have been trying to remove perks on my account for two months now and I'm starting to think Verizon makes it impossible on purpose. I have reached out six different times and every time a customer service agent says it's removed - it's not and I continue to get billed for it. The 300mbps FIOS download and upload plan is…
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Also Unable to Redeem Fire HD 8 Tablet Deal
Saw another post with a similar issue, would have added to that thread but it said that it was closed, so opening a new conversation. Subscribed to 1Go Verizon offer, and I should be eligible to claim the "Home Offers" that was stated at the time of purchase. (Amazon Fire HD 8 Tablet first; then MEta Quest and gift cards).…
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Verizon Should Train Their Employees Better
If a Verizon store is accepting FIOS equipment because a client is discontinuing their service, shouldn't the store employees know that a client needs to put in a disconnect order so they are no longer billed? I asked the store employees if there was anything else I needed to do because I switched providers and they said I…
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Also Unable to Redeem Fire HD 8 Tablet Deal
I see this error message all the time. can not redeem Fire HD 8 Tablet Deal. I report three time still not get any update. Please help
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What will happen to our 5G Home Internet once our Frontier Fiber becomes Verizon Fios?
So title. We are currently Frontier Fiber customers. As some of y’all may know, Frontier is getting acquired by Verizon Q1 of next year. We currently have 5G home internet as a backup connection in addition to our main connection through Frontier Fiber. So what will most likely happen to our 5G Home Internet when we become…
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Also Unable to Redeem Fire HD 8 Tablet Deal
Saw another post with a similar issue, would have added to that thread but it said that it was closed, so opening a new conversation. I signed up for Verizon Fios Internet 2 months ago and am now eligible to claim the "Home Offers" that was stated at the time of purchase. (Meta Quest 3 and Amazon Fire HD 8 Tablet).…
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Fios primary network internet connection issues
I have had Fios for years, but have recently had problems with accessing the Internet over our Primary WiFi (the non-Guest network). I have a cr1000 router and everything works fine over the Guest network, but I would like to be able to use the Primary network. I have been in contact with Fios Tech Support multipletimes…
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Constant Network Outage whenever WAN IP changes
I used to have the one-gigabit plan with Fios and decided to upgrade to the new 2-gigabit plan they were offering. They sent a technician to replace our ONT so we could receive the upgraded speed benefits. However, since replacing the ONT, we've been experiencing constant network outages and continue to receive the same…
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Extended Wi-Fi to back of my property
Hi. I am looking for advice to better Wi-Fi to the back of my property. I have an office and pool bar about 120 feet behind my house. The Wi-Fi in my house is great but not back there. When we setup service we ran a line under ground to my office but never hooked it up. What do I need to hook it up? What equipment do I…
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My Fios router crashes very frequently
Hello, I switched to Fios very recently. Every few hours the Fios crashes. Yesterday I was in a video game tournament and I was disqualified after the internet crashed. This is frustrating me and I am thinking off switching back to my old provider
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New construction—no availability but neighbors have Fios.
Hi, I’m moving into a new construction home. I entered my new address and it shows no Fios service yet but neighbors have Fios. Can you open a FAST ticket or site‑survey request to have engineering assess the address?
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Cannot retrieve order status
I placed an order for FIOS internet on 6/15/25 and received my confirmation email. I then received an email on 6/16/25 indicating a lease was needed to complete my order. I have emailed over the documents, with no acknowledgment. I have called customer service and they seem clueless. I cannot track my order or see it…
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Horrific customer service - "Live chat"
On 6/16/25 I proceeded to upgrade my sons phone line ( 919-594-8177) and instead of ordering the Iphone15PLUS which was my intent , I inadvertently ordered the Iphone 16. Once I realized it, I immediately contacted Verizon through " live chat" - it was well within 30 mins of the error) to cancel my order. Initially the…
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Add Fios to condo building (NJ)
I'm the owner of a unit in a 7 unit condo complex in NJ (07747). All surrounding single-family homes have fios available to them, but my complex is not wired for it. I spoke to my HOA board and they are open to having fiber ran and ONTs installed in each unit, but I've been struggling to find the right contact at Verizon…