-
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Fresno County, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide…
-
Verizon pole in Delaware
Have a client that settles on her home 10/4/2024. There is pole located at rear of property which is leaning excessively and was braced at one time. The brace is deteriorating badly and client would like it addressed before pole tips over jon her shed.
-
Utilities Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Lancaster, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
-
Kudos to Summer and Priyanka for Outstanding Customer Service!
Hello Verizon Customer Service Team, I wanted to take a moment to express my appreciation for the exceptional support I received from Summer and Priyanka this evening regarding an ONT issue for my home internet service. When I initially reached out with a technical concern, Summer expertly triaged the issue and escalated…
-
Verizon fiber in duct banks - Construction Support
I am looking to find the Verizon Construction senior leader in the Northern Virginia area. Most importantly, I an hoping Verizon has a Federal Liaison officer that can help with the need to move a duct bank and the cables within on a Federal installation. It has been a challenge to find the one person that can synchronize…
-
Unused green verizon utility post/pedestal after Fios changeover
Around 2022, a Fios underground installation was completed in our 1970s neighborhood, and the old underground copper landlines were evidently abandoned. We have at the front corner of our property an approximately 9"x6"x29"- tall green post/pedestal (see photo). When a neighbor had a power issue this year, 811 came out and…
-
How to get a Verizon Fios cable wire buried????
We have been getting the run-around from Verizon Fios on how exactly go to about getting a Fios wire Verizon installed when we first moved in about 2 months ago. Every time we call, the previous ticket generated "can't be found" or "there was no information associated with the ticket". On one occasion we got a number for…
-
CR1000B 6 GHz Wi-Fi Access Point Disconnected
CR1000B 6 GHz Wi-Fi Access Point Disconnected
-
$200 Verizon gift card disappeared
Has anyone else had the issue of being made to wait until a certain date to use a gift card you were promised, only to log in and see that it has disappeared?
-
Green box in yard
* Good evening. There’s a green flat box in my front yard that is damaged. I almost twisted my ankle the other day while mowing my lawn. The box is not secure and has been that way probably for the past eight years. No one has came out to inspect it in the 12 years that I’ve been in my Home. Could someone please contact me…
-
Remove Verizon Utility Poles
How can I reach a knowledgeable person about removing two utility poles in Sag Harbor, NY? I can't seem to reach any of the correct parties over the phone. Please have someone reach out to me.
-
Old gte box
Hello...I have an old/abandoned GTE phone utility box located on the curb on my residential property. I understand that Verizon bought out GTE years ago. Can I submit a request to remove the old box? It's starting to become an eyesore and I'm not sure if it's safe because the metal housing is coming apart.
-
Assistance with Verizon Pole - Easement
Verizon has an easement either on our property or with our neighbor. We do not know which. There is a tree currently leaning on the wires that will need to be removed. We are unable to touch the tree as it is likely live since it's touching the wires. We need a contact asap who can come out to assess the situation and…
-
Trying to report an MCI damaged lid.
I've been trying to report for the past week a damaged lid that says MCI. I called the customer service number, but they weren't able to make a report. Can you please provide a contact to report MCI damaged lids? This is located on the sidewalk and is a hazard.
-
Abandoned pole
Need help getting an abandoned pole removed
-
DHCP vs Static IP for WIFI Hosts
I am using Verizon Fios Router Modeil CR1000B (White Color). I have set some of the WiFi Host Clients which connect to the home Verizon FIOS Router WiFi as Static IP. Now I want to set back to old seting to obtain IP address by using DHCP. The problem is that, now I can not chnage back to DHCP for Wifi Clients to aobtain…
-
Urgent Request for Removal of Verizon Equipment
Dear Verizon Customer Support,I hope this message finds you well. I am writing to request assistance with the removal of Verizon equipment from my property. The equipment, which was left behind by the previous owners, is now outdated and deteriorating outside my house. Unfortunately, despite my efforts to resolve this…
-
Sewer Line Damage
Hello, We recently discovered there is a Verizon cable running through our main sewer line pipe. How do I file a claim for sewer line repair? We need to report this for reimbursement right away. Thanks.
-
Pole Re-location
I need contact information for a Verizon representative to relocate an existing telephone pole on a property in Greensville County, VA 23847. I own the property and need the pole removed and relocated, in order to build my new house. The number on the pole is (C168), the pole is in very bad shape and needs to be replaced…
-
utility pole
In the neighborhood where I live, we have a damaged verizon pole. It is impossible to get someone on the phone and when you do, they don't handle that then pass you around to a bunch of people until you hang up. The numbers on the pole are 1300 and 101 in Zoar OH. If the pole could be repair that would be great as it is a…
-
MCI Communication/Verizon Line to be Demoed and Relocated in Construction Project. Who do I contact?
I am working on the utility coordination for a construction project in downtown Sacramento, California. There is an MCI line on an overhead joint pole on the property that will be going away. I am looking for a contact to coordinate the undergrounding of this line. Can you please provide a contact for this work? Let me…
-
Property Damage Claim
I recently had to repair a drain line from my back yard to the street and upon excavation the plumbing company found the drain pipe had been damaged during installation of the Verizon line in our neighborhood. I would like to know how to submit a claim to Verizon to cover the repair expense.
-
In ground box broken and full of water
I have a Verizon in ground box in my yard that has been breaking more and more over the years. The lid is broken and not attached and presents a fall hazard to anyone walking by or for cars to drive into. After many phone calls, a technician came out and confirmed it needed replacing but I never heard from anyone again to…
-
WiFi error message when setting up Nest Connect through Verizon Router CR1000A
I have Verizon Router CR1000a, I have set up Guest Wifi with 2.5GHz, WPA2 and successfully added Nest Connect to the guest wifi through Nest app on my iPhone, however when trying to pair Yale X Nest lock with Nest application, it fails to find the Nest Connect. Router testing diagnosis on the connectivity of the Nest…
-
Pole relocation and repair, tree trimming
In front of my property there are multiple Verizon poles that need to me moved due to construction and also need serious tree trimming. There is NO contact info ANYWHERE. Have been on phone and chat for hours with NO resolution. How can I reach the correct department ? I do NOT have any Verizon services nor any account…
-
New Verizon Visa Card issued by Synchrony Bank
Verizon offers a new Visa card. I will admit it was offered from Verizon Wireless. I signed up and got the card. I was told I could pay my Verizon bills every month and earn device dollars, points on every purchase. The wireless billing on the credit card was fine. I went to switch to pay my monthly Fios bill and it is not…
-
Order Placed on Aug 18
went into a Verizon store today and the agent told me that he had pixel nine pro phones in stock that I was able to take Home today. However, in order to do so he instructed me that I needed to cancel my order after looking up my account. I had currently a pixel nine pro fold on pre-order scheduled to be delivered to my…
-
Damaged utility boxes
There are several damaged utility boxes in my neighborhood. They are an eyesore to the neighborhood and I’m sure it cannot be safe as some have exposed wires. Who can I reach out to to have these either repaired or removed (I’m not sure they’re even operable anymore)?
-
Fios TV+ with your own router
Hello all. Has anyone had success running their own router without issue on fios tv+ boxes? I have the fios CR1000B set in bridge mode connected to my ASUS gt axe16000 router. Live TV/DVR services work perfectly fine for 3-4 days max, then tv stops working. Boxes will display "emu_BTP_999_title". When this happens I have…
-
Bill error
I check my fios bill today and come to find out they charge extra, I went to customer service to ask why? And they couldn’t explain why and just gave me a credit. If this was the first time I would’ve let it go but this the second time. So I ask for refund until they can give me the right bill but customer service just…