General Products & Services
Great customer service
I just had the most pleasant and personable customer service rep (Debbie) who helped me with my Fios issue, she’s definitely an asset to your company.
Verizon Fios cable
I recently switched to Verizon fios for internet cable and my wire has been left in my yard for 3 weeks. I have construction work that needs to be done and the wire needs to be dug in. Who can I contact to see when someone will come and dig it in?
Demo Release Letter
We have a property being Raised and the City requires a release letter from Verizon prior to issuing permits. We submitted the Verizon Demo request Form via Fax as per instructed on 8/28/2024. The owner does not have a Verizon account, but that doesn't mean it isn't possible that lines were there in the past. We still have…
Cable lines down
Cables down causing a hazard to people and vehicles
Burying a cable box
I’d like information about burying a cable box near my driveway
Sales Rep
I had problems with a Verizon representative at my local store upselling me a couple months back. He lied to us about the price and what the total would be, had us sign for the price, and told us we were all good. When the price was higher than planed he told me repeatedly he would look at it and kept putting it off, and…
Broken utility box cover
We have a broken utility box cover in our parking strip that needs to be replaced. It measures 19.5" by 15.5". It is located in Clackamas, Oregon.
Cut Dog Fence
Verizon came to bury my Fios line but never checked for any other underground lines. Cut my invisible dog fence in 2 spots. Attempted to get it fixed but they sent a regular tech out who said it wasn’t his specialty. How should I proceed?
dangerous verizon leaning utility pole
Can someone direct me to the correct phone number, I have a dangerous leaning Verizon utility pole that needs repair i am afraid this pole will snap and imped traffic I am in Lancaster California i need the correct phone number to call.
Pole and wires down
Verizon pole completely broken and down, all wires on the ground, Multiple technicians have been on-site but say they cannot touch it. On the phone repeatedly waiting to get service. New pole installed 3 months ago but broken pole and wires not connected and are on the ground. Do I need to file a complaint with the…
Just How Accurately Does Verizon Track Your Equipment Returns?
I've read stories on this forum regarding people who have returned their equipment to Verizon, but later get billed when Verizon insists they never received the equipment back. That is not my story. I recently contacted Verizon to swap out an old DVR that was filled with glitches. Everything went fine, polite and helpful…
coordinate utility relocations with engineering
We are working with the City of Lawrenceville, GA on road improvements for a road within the City of Lawrenceville. We would like to send the plan as pdf to the appropriate engineering section to coordinate relocations or structure adjustments that may be required within the Right-of-Way.
File a complaint against Verizon
Where do I go or who do I call to file a complaint against the employees who failed to help me, yelled at me and then hung up on me after not fixing the problem? I have been getting over charged by Verizon for some time now and I have to call each time to have it fixed and they love to give me problems to fix it. I began…
Pole removal
There is a broken utility pole in front of my house that needs to be removed. The top half is hanging dangerously. This is a very hazardous situation.
Relocate existing overhead Verizon line
I am a building contractor and I have a client which needs to get an overhead Verizon line relocated for the construction of an accessory dwelling unit in their backyard. At lease the owner indicated the overhead wire is a Verizon line. The project is located within the city limits of Richmond, VA. How do I or the owner go…
Why do existing customers get nothing.
here we are existing customers we pay our bills on time we want to be in the place that we’re at or we wouldn’t continuously pay our bill. They wouldn’t be paid on time. We wouldn’t have lapsed and service but here we are we get no loyalty from the company that we pay each month we are the customer. I’ve always heard that…
Property Damage claim from Verizon Construction
Hi, I'm looking for contact information to send a property damage claim as a result of Verizon construction, underground boring to install new fiber optic lines. Is there an email or something instead of waiting on hold through the 800 number?
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Fresno County, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide…
Verizon pole in Delaware
Have a client that settles on her home 10/4/2024. There is pole located at rear of property which is leaning excessively and was braced at one time. The brace is deteriorating badly and client would like it addressed before pole tips over jon her shed.
Utilities Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Lancaster, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
Kudos to Summer and Priyanka for Outstanding Customer Service!
Hello Verizon Customer Service Team, I wanted to take a moment to express my appreciation for the exceptional support I received from Summer and Priyanka this evening regarding an ONT issue for my home internet service. When I initially reached out with a technical concern, Summer expertly triaged the issue and escalated…
Verizon fiber in duct banks - Construction Support
I am looking to find the Verizon Construction senior leader in the Northern Virginia area. Most importantly, I an hoping Verizon has a Federal Liaison officer that can help with the need to move a duct bank and the cables within on a Federal installation. It has been a challenge to find the one person that can synchronize…
Unused green verizon utility post/pedestal after Fios changeover
Around 2022, a Fios underground installation was completed in our 1970s neighborhood, and the old underground copper landlines were evidently abandoned. We have at the front corner of our property an approximately 9"x6"x29"- tall green post/pedestal (see photo). When a neighbor had a power issue this year, 811 came out and…
CR1000B 6 GHz Wi-Fi Access Point Disconnected
CR1000B 6 GHz Wi-Fi Access Point Disconnected
$200 Verizon gift card disappeared
Has anyone else had the issue of being made to wait until a certain date to use a gift card you were promised, only to log in and see that it has disappeared?
Green box in yard
* Good evening. There’s a green flat box in my front yard that is damaged. I almost twisted my ankle the other day while mowing my lawn. The box is not secure and has been that way probably for the past eight years. No one has came out to inspect it in the 12 years that I’ve been in my Home. Could someone please contact me…
Remove Verizon Utility Poles
How can I reach a knowledgeable person about removing two utility poles in Sag Harbor, NY? I can't seem to reach any of the correct parties over the phone. Please have someone reach out to me.
Old gte box
Hello...I have an old/abandoned GTE phone utility box located on the curb on my residential property. I understand that Verizon bought out GTE years ago. Can I submit a request to remove the old box? It's starting to become an eyesore and I'm not sure if it's safe because the metal housing is coming apart.
Assistance with Verizon Pole - Easement
Verizon has an easement either on our property or with our neighbor. We do not know which. There is a tree currently leaning on the wires that will need to be removed. We are unable to touch the tree as it is likely live since it's touching the wires. We need a contact asap who can come out to assess the situation and…
Trying to report an MCI damaged lid.
I've been trying to report for the past week a damaged lid that says MCI. I called the customer service number, but they weren't able to make a report. Can you please provide a contact to report MCI damaged lids? This is located on the sidewalk and is a hazard.