General Products & Services
Channel 576 freezing and pixilates
Channel 576 continuously freezes and pixilates. constantly during live Phillies broadcast. Anyone have a similar issue? I am in Bucks County Doylestown area
Remote
Ok I just got Verizon Fios Saturday does anyone know where I can get some info about the remote like how to pause live tv and other functions I was hoping I could find it on line but I can’t. thanks
Utility Coordination - Indianapolis
I am working on a project in Indianapolis, IN where 3 utility poles need to be relocated. Verizon fiber is located on on these utility poles. I'd like to get in contact with a Verizon engineer to coordinate the utility relocation.
online plan access
When i log into my account and attempt to get plan information for home services. I get a message the "We cannot continue your order at this time - Contact your local business office" This happens on the mobile app, internet access with different computers and different browsers. Over 400 chat messages, 4 hours on the…
Verizon caused major damage when burying their lines
Verizon caused major damage to the electric to my septic system when burying the Fios lines. They cut through the conduit and two electrical wires going to my septic system. It cost over $1200 to repair! I have been trying to get in touch with Verizon for a week to submit a claim for reimbursement with no progress. I used…
Verizon Decommissioned Telephone Pole Removal - Laying in my street - just a matter of time before a car hits
Hello Verizon Agents, an old oak tree branch fell on wires attached to an original decommissioned Verizon POTS telephone pole and snapped the Verizon telephone pole off at ground level. The Verizon telephone pole with metal steel rods for climbing is now lay9ing in the road next to the TECO Tampa Electric right of way,…
Rewards for signing-up with FIOS
Hi, Spend several hours with on-line agents who claims to see the rewards pending to redeem, while I do not have it. Is anyone else having the same issues ?
Refund Nightmare: Charged for Router I Returned
Has anyone else had a nightmare experience with Verizon Customer Service? I ended FIOS service at the end of May, and followed the directions on returning the router. You're provided the option to return it to a Verizon store. I did just that in the allotted time, and was provided a printed receipt from the associate. No…
Old GTE Analog Phone Line Box
Hello...I have an old/abandoned GTE phone utility box located on the back of my residential property. I understand that Verizon bought out GTE years ago. How do I go about finding out if this box is powered and the old analog phone line service that is connected to my house. If the line has power then I need to have the…
GTE Utility Box
I would like to have an old GTE utility box removed . What do I need to do? It is GTE Box 130.
damage to my car from verizon telecommunications wire
Hi, I have damage to my car from a telecommunications wire that was pulled down by a truck making a turn. The wire snagged my car. Where and how do I file a claim with Verizon?
Old GTE Box and Analog phone line
Hello...I have an old/abandoned GTE phone utility box located on the back of my residential property. I understand that Verizon bought out GTE years ago. How do I go about finding out if this box is powered and the old analog phone line service that is connected to my house. If the line has power then I need to have the…
Charged for a tech visit when the tech didn't do anything
Before I moved, I called to change my service address and the customer service insisted that I would need a tech visit to get the internet working. I asked if I could just self install and they said no. I ended up plugging in my router on my own and it worked without any help from the technician. He was at my front door…
Property Damage, Fence
Hi there! This morning there were three men in a truck labeled Osmose on my property. I watched as they broke through the fences on the property line and proceed to force their way through causing damage to my property. When they returned to the street in front of my home, I inquired if they intended to fix the fence that…
Verizon POTS Landline down in front yard - Akron NY
Last Friday 8/16, a wind storm dislodged the Verizon land line between the pole and our house. The line is now about 1 to 2 feet above the grass in our front yard. I've confirmed via markings on the equipment that it is a Verizon landline. While we do not have Verizon home phone service since we moved here in 2015, The…
Removal of old utility pole
Hello—who do I contact to get approval to have an unused Verizon telephone pole removed in Brookline, MA? Can I simply hire someone to do it, or does Verizon "need" to do it? I am happy to handle myself. Thank you
I need a technician to repair my internet router.
I have been trying to get technician to repair my internet router and I have been given the run around for WEEKS. No one can seem to assist me. I pay my bill on time every month and Verizon cannot send a technican to repair my router. I have no had internet for 3 weeks to a month because the wires are damaged and I am…
Is there a way to have someone from Verizon fix a man hole cover outside?
I've reached out to Verizon before about this for an appointment but I just need someone to come out and fix this it's in my front yard and I don't need to talk to someone just need someone to fix it from Verizon. There is a cover in the ground that is not secure and when you kick the side of it it comes loose and exposes…
Live chat
Here we are in 2024, and the live chat is still awful for the most part. Why is this? The main reason which defies all logic and common sense, the chat reps seem to be dealing with multiple customers at once, instead of just focusing on a single customer a a time. This causes HUGE delays in chat responses, which is very…
Utility Box
I have a utility box in front of my house that comes off whenever it rains and it needs to be bolted down. I don’t use Verizon and I have told my neighbor who does multiple times about it but it doesn’t look like she is going to get it fixed. Can you please let me know what bolt to buy so I can fasten it down? It comes off…
Problems with Green "Verizon Telephone Cable Underground" boxes in Community
We have a number of these poles in our community that are damaged and/or unsightly. They say they are Verizon on them. We are in Raleigh, NC. Can anyone help me locate who to contact? Thanks
Pole Removal
Good afternoon. I have a pole on my property that I need removed due to construction. How can we have that done? Thank you, CZ
Utility Map Request
Is there a way to contact the engineering/construction department? My engineering firm is doing a project in Miramar, California and needs a utilities map for construction and design purposes.
House Demolition Letter
I require Verizon to remove all lines from a house and issue a demolition letter before I can tear it down. Please help me contact someone who can assist me with this. ASAP!!! I sent an email here [email address removed per the Verizon Terms of Service] and it keeps getting returned
Verizon Box with cracked lid
There are two covers over Verizon's cables in my neighborhood the are damaged and dangerous to small children or animals falling in. Can someone help me find the right person to fix this?
Bee infestation inside Verizon utility box
There is a beehive inside a Verizon utility box located between sidewalk and street. I have called several customer service numbers to report the issue with no success. I saw a couple of posts here that are similar cases and they were given a solution privately. Please help!
GTE Vault box in roadway
I work for a commercial paving company, and my crew is adjusting GTE vaults on a roadway in CDA, ID. Can someone please help me with this....
Old GTE Southwest easement and equipment removal
Hello - I own a property in Burnet County, TX that has an old (1997) easement granted to GTE Southwest. There are no phone numbers on the boxes and the parcel is overgrown with weeds and trash. It appears that none of the equipment has been serviced or accessed for many years. 1) If this easement is still valid, who do I…
Old equipment
We have an old gte connection box at the edge of our driveway. We no longer have a land line and are the only residence on the road. How do I get this removed? I'm really tired of having to mow around it.
Issue with damaged utility pole on my property
I have a Verizon utility pole on my property. For several months, it has been leaning into the roadway and pulling on the service drops attached to my house. The issue gets worse when we receive saturating rain storms. A Verizon crew placed a new utility pole next to the existing one several months ago, but none of the…