General Products & Services
Broken up sidewalk
Verion broke up my sidewalk while working on the utility pole last week and has still not repaired it. I called Verizon several times and just get the run around. What recourse do I have?
Property Damage
On May 10, 2024 Verizon tech came to my home to repair my services (Paying for 1Gbps speed/ getting less than 100Mbps). The gentleman had to drill into the exterior wall to replace a box and make the necessary repairs. On completion, we checked to make sure the speed was what it should be and he left around 5pm. I later…
MCI Communication/Verizon Line to be Demoed and Relocated in Construction Project. Who do I contact?
I am trying to get in touch with whoever can help me move an MCI Box? We are undergoing construction, and this box is in the way.
complaint
I have the same problem as most on here, But today I was talked to like I was trash on the street, I had a supervisor tell me if I paid my bills on time I would have problems and them proceed to let me know that Verizon has millions of customers and my complaint is nothing. I asked for a number or email to file a complaint…
Missing ground utility cover - HELP !!!!
The ground cover in front of one of the homes I manage is missing. I have been calling and trying to get this resolved for the past 7 months. I've made appointments but no one shows up. The homeowner where the cover is missing is 90 years old and enjoys walking around the property. This is a sever tripping/safety hazard…
Old landline
We need the old unused wire that runs from the street to our house removed. We are putting an addition one and it’s in the way. It’s a Verizon line. Spent hours in chat and nobody seems to understand what I need
Quitclaim Easements
I was looking to vacate some existing telephone easements on a residential property. Is there a contact I can reach that can help me start this process?
Removing Two Old GTE Utility Boxes
Hello! I have two old/abandoned GTE phone utility boxes located on my residential property, one on the front curb and one behind the house. I understand that Verizon bought out GTE years ago. Can I submit a request to remove the old boxes? The casing is splitting open and the wires are falling out into shrubs, and I'm…
Utility Map Request
I am seeking a Verizon contact to request utility maps for existing utility coordination within the boundaries of my project. The project in Soledad, California, and needs a utilities map for construction and design purposes.
property damage
Verizon installed Fios in my neighbor's house. To do so, they ran a cable under my driveway. My driveway is now partially collapsed and needs a repair, and I also had to pay for repair of my lawn where there tunneling machine damaged the lawn.
Digging in my yard
Verizon has flags along the side of my front yard with a cable laying across it. They do not have an easement there and have never contacted me. I do not want them to dig there. There are several pipes running right along there. Who can I contact??
the cable box cover blocking drainage
It was raining on yesterday. the cable box cover belong to Verizon with the dimension 17x30 in the front of my house somehow didn't screw down properly blocking the drainage in the front of my house causing the water backup flooding my part of my living space, my husband realized something wrong and he came out to checked,…
Responsibility for Green box?
Hello. There is a green, cylindrical box near my property line with a sumac tree trunk pushing against it. The box is a bit tilted. The top of the box says Federal Telecome Incorporated and Polyped. It has the number 14 on it too. Who is the correct entity or utility to contact regarding this issue? My fear is the tree…
Drop coming off house
The Fios drop serving: is hanging very low off the pole, down between both houses and in the yards. Is there a way to get someone to correct that? Thanks!
Tree and Shrub Growth on lines
Recently I contacted Verizon about trees and shrubs growing on the line servicing my home. The rep told me they do not send people out to cut/trim foliage. In meantime, the foliage is growing out of control on all the lines in my area and creeping across the line to my home. They told me to contact my local county, state,…
Damaged Verizon Utility Box
There is a damaged and rat infested verizon utility box on the corner of our community garden property. We’ve tried connecting through the support line to have verizon come and repair it but because we are not verizon customers and do not own the property we cannot get the needed support. A tech rep did come out in March…
Tree fell on pole that is a children's busstop
A tree fell on a pole months ago at the end of our driveway which is a county road and where kids get on the bus. It is extremely unsafe and with the last storm was swaying. We would love to be able to get this fixed as JCP&L said it wasn't theirs.
Will-Serve / Availability Letter from VZ Engineering Dept
Need a "will-serve" letter or availability letter from Verizon on their letterhead for a proposed new residential subdivision real estate development project. It's been seemingly impossible to actually talk to a person from Verizon that knows how to address or handle this simple inquiry. This is not a sales inquiry - it is…
Downed Line
Hello, There's a downed phone line at 46 Colonial Street, East Northport NY.
Verizon Utility Box
There is a Verizon utility box in Ferndale, WA, on Smith Road just east of Myers Drive on the north side of the street. It is wide open with wires exposed. How do we get someone to take care of this issue?
Outdated utility box
How does on go about getting an outdated, landline phone utility box from their property? It stands 4' x 3' and has been here probably since th 70's.
Utility Pole Repair
I purchased a home in Belmar, NJ and I am in the process of renovating. Next to my driveway, there are two Verizon tagged utility poles one new and one old. The old one is leaning in towards my driveway and house and has all the wires attached. The new one has nothing attached. I have called at least 5 times into Verizon…
How to remove an old GTE utility box removal
I would like to have an old GTE utility box removed
Gift Card
When I established service I was offered either a google tablet or a $300 Target gift card. Initially I chose the tablet. I changed my mind and requested the gift card instead. I never received what I chose in the home offers. I have been going back and forth for MONTHS with agents trying to get the gift card and I keep…
Cable Wires in Large Old Tree
I have a situation where Verizon cables are running through a very old large beech tree that is 40 feet tall. The tree is located in an easement on my property. An arborist has confirmed that there is decay at the roots. Most recently, there were three very large limbs that fell right next to the tree. I am very concerned…
telephone pole leaning against my house and damaging it
I have a pole leaning against my home and damaging my gutters. I called Verizon but im getting passed around and haven't gotten any assistance. is there another number I can call im trying to get it moved its really close to my home.
Bee infestation in telephone pole
Greetings- The telephone pole directly behind my backyard is infested with carpenter bees. I have had an exteminator come out to begin treatment, however, the pole is in my neighbor's yard and the exterminator can't do much. I believe that Verizon should be responsible for treating the
Help Needed: How to Get Verizon to Properly Install My Fios Cable?
I need advice on getting Verizon to properly install my Fios cable. Over three years ago, a tree fell during a storm and took down our power lines and Fios cable. Instead of fixing it properly, Verizon laid the cable on the ground along our ~300' driveway. This worked for about a year before the cable broke and we lost the…
Open utility box in my yard
I have an unsecured Verizon utility box in my front yard. It has been open for six months . (Possibly due to new construction of homes next door to my property). I accidentally fell in it and needed help to get up. The wires inside have Verizon tags on them. I have a Verizon email address and Verizon carrier for my cell…
Flooded Verizon Box
There is a flooded Verizon Box between mine & my neighbor’s front yard that is becoming a hazard. Needs someone to get it fixed, it is becoming so much of an issue because it is overflowing to the sidewalk. Address is Pheasant Pl, Temecula (landmark - park side)