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Verizon Utility Box
There is a Verizon utility box in Ferndale, WA, on Smith Road just east of Myers Drive on the north side of the street. It is wide open with wires exposed. How do we get someone to take care of this issue?
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Outdated utility box
How does on go about getting an outdated, landline phone utility box from their property? It stands 4' x 3' and has been here probably since th 70's.
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Utility Pole Repair
I purchased a home in Belmar, NJ and I am in the process of renovating. Next to my driveway, there are two Verizon tagged utility poles one new and one old. The old one is leaning in towards my driveway and house and has all the wires attached. The new one has nothing attached. I have called at least 5 times into Verizon…
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How to remove an old GTE utility box removal
I would like to have an old GTE utility box removed
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Gift Card
When I established service I was offered either a google tablet or a $300 Target gift card. Initially I chose the tablet. I changed my mind and requested the gift card instead. I never received what I chose in the home offers. I have been going back and forth for MONTHS with agents trying to get the gift card and I keep…
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Cable Wires in Large Old Tree
I have a situation where Verizon cables are running through a very old large beech tree that is 40 feet tall. The tree is located in an easement on my property. An arborist has confirmed that there is decay at the roots. Most recently, there were three very large limbs that fell right next to the tree. I am very concerned…
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telephone pole leaning against my house and damaging it
I have a pole leaning against my home and damaging my gutters. I called Verizon but im getting passed around and haven't gotten any assistance. is there another number I can call im trying to get it moved its really close to my home.
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Bee infestation in telephone pole
Greetings- The telephone pole directly behind my backyard is infested with carpenter bees. I have had an exteminator come out to begin treatment, however, the pole is in my neighbor's yard and the exterminator can't do much. I believe that Verizon should be responsible for treating the
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Help Needed: How to Get Verizon to Properly Install My Fios Cable?
I need advice on getting Verizon to properly install my Fios cable. Over three years ago, a tree fell during a storm and took down our power lines and Fios cable. Instead of fixing it properly, Verizon laid the cable on the ground along our ~300' driveway. This worked for about a year before the cable broke and we lost the…
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Open utility box in my yard
I have an unsecured Verizon utility box in my front yard. It has been open for six months . (Possibly due to new construction of homes next door to my property). I accidentally fell in it and needed help to get up. The wires inside have Verizon tags on them. I have a Verizon email address and Verizon carrier for my cell…
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Flooded Verizon Box
There is a flooded Verizon Box between mine & my neighbor’s front yard that is becoming a hazard. Needs someone to get it fixed, it is becoming so much of an issue because it is overflowing to the sidewalk. Address is Pheasant Pl, Temecula (landmark - park side)
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remove phone utility box
i need to remove verizon boxes from my building.
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Door to Door Sales
Who do I contact about a horrible Door to DoorSales interaction? The gentleman pounded on my door and rang the doorbell as if he was law enforcement. On top of being persisting, and not understanding that no means no, he began to degrade and name call as a way to encourage cooperation. Extremely unprofessional. Harassment…
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Utilities Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Lancaster, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
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Open Boxes in community
I am the Community Manager for a HOA. There is an outside junction box that belongs to Verizon that is open with all the wires exposed. No matter what number I call to try to get Verizon to come out and remove or fix it. We need someone to come and replace the box. You can reach me at ***** ext. 127
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Set top box
The display on my box is gradually going dark. The individual light bars that make up the digital numerals are failing one by one. For example, for the time, only the minute numerals are visible bc the light bars for the hour digits have gone dark. Channel numbers are also incomplete too. I want Verizon to replace the box…
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Demolition Letter
Hello I require Verizon to remove all lines from a house and issue a demolition letter before I can tear it down. Please put me in contact with someone who can assist me with this. Thank you.
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Router performance and call back feature on app
Every time i call in i have to go through the robot tests that basically never find anything. I need some help here with this new router. My download speeds on wifi top off at 78 and i pay for 300 download speed. i know that is not guaranteed with wifi but this is not good and netflix has buffering on my tv. So i am told…
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move green box
We would like to have an old/abandoned GTE phone utility junction boxes removed from curb next to my house. If it is still in use, can it be moved to the property line? It is in part of my driveway.
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Green Interface Box
I am going to repost this because although I received a private message saying the issue was been escalated, but I never received a response since 11/2023: There is a large green metal telephone box that was once attached to my house, but became detached and is now literally hanging by it's wires on the side of my house.…
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Property Damage Claim
How do I file a property damage claim with Verizon? a Verizon owned pole and cables fell next to my house. Contacted ConEd given damages, but given Verizon owned the pole they sent me a letter saying I need to claim this with Verizon.
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2FA / hardware security key
* Why Verizon Fios not offer or add 2FA ( TOTP ) or hardware security key enabled features. The current system is SMS and does not offer the same security features than the one I mentioned. Not to mention that it’s getting mass adoption by other global organizations. Meanwhile, Verizon does not implement such security…
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Wires down
There are two wires hanging down low to the ground onto the sidewalk in front of our house after a tree was cut down. We contacted our local electric company who came and told us that the two wires were Verizon's. We tried to call Verizon but could not get in touch with a live person (we don't have a Verizon account).…
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Engineering Department for construction coordination
I am working with the airport in Danville VA on a construction project and there is some equipment on site that we would like to relocate. Is there a contact that could help coordinate the relocation of the equipment?
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Property Damage - Who to Call?
Verizon has recently been working near our business and they drove their large trucks across our grass and have created some large ruts in them. I've been given no less than four different numbers to contact and no one is of any help. How do we talk to someone who can actually get something done? For reference, these…
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Red Fail light on ONT after 1 Day
I've only had Fios for 1 day before the red Fail light on the ONI came on. I've been back and forth with the troubleshooter to no avail and now it's saying I need to schedule a tech visit. I don't understand how the equipment can fail after a single day.
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Red light in Fios set top box after reboot
Have 2 boxes. Picture went out on 1. Rebooted everything. 1 box now won’t reboot. It starts to reboot, then three lights appear. A red light, a white dot and the power button lights up. Then everything shuts down again and the three lights go on again. This keeps happening. Verizon chat tells me there’s and outage in the…
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Property Damage
On April 19th Verizon crews were doing work on Chestnut Place and Willow Place in Nutley. The Verizon crew ripped the cable off the side of my house damaging the vinyl siding. Please advise the best way to file a claim.
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Ticket status?
The pole outside my house has been decommissioned - a new pole has been installed next to it, but the Verizon team has not transferred their wire connections or removed the old pole yet. I've been told that there is an engineering ticket for this work to be done, but I wasn't given the ticket number, and I don't know who…
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Long Wire Hanging From Pole
I have a very long cable hanging from a pole in front of my house. I just found it tangled up in the branches of my cherry tree. I am not sure what kind of wire it is, but I believe it may be a fiber optic cable. It is hanging down about four feet from the sidewalk. This sidewalk is frequently used by neighborhood kids and…