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utility pole on my property
Dear Verizon, I am writing to follow up on a previous report I made regarding a utility pole that fell on my property. A technician arrived but did not remove the pole, and despite multiple attempts to contact Verizon for assistance, no further action has been taken. Unfortunately, the pole has now caused significant…
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How to get Verizon to stop sending 5 pieces of identical junk mail to my address
I get five pieces of identical junk mail every time Verizon sends out some promotional mailing, despite the fact that I'm already a customer at this address, and I'm the ONLY customer at this address, and none of those offers are available to me anyhow. (I tried calling about them, and they're only for NEW customers).…
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Business referral
Never received the promised email for my referral reward. This has been elevated and confirmed by many last was promised action within a week with nothing I do have a reference number on the case
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Will Serve Letter
I need to obtain a will serve letter for a new construction, residential project. Who do I contact about this?
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Getting rid of old green box
We have an old green utility box that sits in the middle of our landscaping. It’s falling apart and we want to get it removed. Please direct who to contact to make this happen.
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Will Serve utility Coordination Letter
I am in need of a "will-serve" letter from Verizon for a proposed new multi family community real estate development project. This is not a sales inquiry - it is more so engineering/planning/construction. Please have the Verizon engineering/planning group contact me.
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Who do I call to make a property damage claim?
A Verizon-owned truck damaged my vehicle. I have filed a claim with Verizon awhile ago and have not heard back. I can't seem to find the correct number to call back for updates. Please help!
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What do I need to do to get rid of my Verizon router ?
So I just installed new FIOS TV One boxes and want to get rid of my Verizon router. I have a G3100 modem/router in the basement plugged into my ONT, which is mounted outside my house. Is Verizon going to send me a "cable modem" or can I just run off the ONT and plug straight into my T-Lin k router ? I like the G3100, but…
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Fios TV One - a successful self-install. But....
Sharing experience with self-install of Fios TV One with 'most Fios' service package with the hope that it will avoid frustration for some at least.... After repeated 'threatening' emails from Vz about my old set top will soon not work, I finally plunged into the upgrade process. In full disclosure, I am a techie..and…
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damaged property
Verizon was doing work on the street in front of my house. They then came into the alley - am not sure what they did but they pulled out the wire for my electric gate/parking spot. They left no note, so we had no idea why the gate was not working, and i was unable to park in my own property nor use our back door. My…
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Underground Utility Map
Hello! I am writing to inquire about obtaining utility maps for a project in the Town of Colma, California. Specifically, my firm is interested in confirming whether there is a Verizon communication line present in the north end of our work zone site. Our geotechnical engineer has detected a communication line in that area…
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Verizon Telephone Junction Box Repairs
I am a property manager and I have many neighborhoods that have broken junction boxes with cables and wires hanging out all over the place-these are the old telephone and cable boxes. These are mostly HOA's but also dealt with the same when I was managing apartment complexes. Even as a homeowner, I have boxes throughout my…
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Utility Map Request
Working for a general contractor, and I'd like to request a Verizon utility map of project size in order to determine if potential work will impact Verizon's underground utilities. Thanks,
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Landline Box in Yard needs Repair or Removal
Hello - there is a damaged metal, light green landline wiring exchange box across the street from my house that has been damaged and is open to the weather. It is also an eyesore. Please advise how it can be repaired, or, if it is obsolete, how/when it can be removed. Thank you.
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Underground Utility in Conflict
Alamo City Engineers is working for Texas Department of Transportation providing Utility Coordination on the FM1023 roadway project in Uvalde County in Texas. Can you please help guide me to a Point Of Contact (POC) for this area along with their email address and phone number so that we can coordinate to resolve a…
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Who is responsible for green cable boxes (Pedestals?)
I am a Verizon subscriber. There is a green box outside my yard marked "Telecommunications." I think they are called pedestals. Someone removed the cover recently, exposing the wiring. It is raining heavily today. Is this a hazard? Who should I contact to report any issues with it?
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How do I get your Door to Door Salespeople to stop ?
Your door-to-door salespeople just do not take a hint. I tell them I do not want the service but they keep coming back. They knock, ring the doorbell, and if I don't answer they just come back in an hour. They come at the worst times too... evenings during dinner, even on a Saturday or Sunday morning. Can you PLEASE make…
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Major property damage from Verizon Fios subcontractor
A Verizon Fios subcontractor just did work at my neighbor's house and came on my property and spray painted orange & yellow lines allover the front of my property. Not just a little...everywhere! My entire front stone area, my landscaped area and my paver walkway! I can't get the paint off. I have to order new stone , have…
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Verizon lines into my sewer-property damage
Our Sewer continued to get backed up in our basement and upon excavation it became clear that a phone company had run their lines into our pipes. When we called Verizon they tried to tell us this was MCI, but Verizon bought MCI in 2006 and so this line belongs not to a company that does not exist, but to the company who…
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Remove Verizon Fios Cable Lines from My House and Property
I bought a house 4 years ago that has pre-existing Verizon internet cables coming off the side of the house in a Verizon box from the previous owners. The lines run up the side of my house, and from the top of my house out to the electrical pole in the street. I have been trying for FOUR YEARS to get Verizon to remove…
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Damaged Utility box
Our utility is cracked and allowing water into the connections. Verizon has been out 3-4 times in the past week. Each time they are reconnecting the lines and placing the caps on but when it freezes the internet stops working. Who do I contact to have Verizon replace the box? Or stop water from getting inside?
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Utility Location Services
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Austin, Texas and it needs a utility map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
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Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my firm is working on. The project is in the Fort Worth, Texas and we have records you have utility lines in the area and we just need any kind of map of the location of them. Is there a way to contact the…
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How do I file a claim for damage from a dropped Verizon power line
How do I file a claim for damage from a dropped Verizon power line
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Damaged Utility Box Outside of School
Hi, I work for a school district and there is a damaged utility box that I believe belongs to Verizon outside of one of our schools. The door is hanging open and there are cables exposed. How do I report this so that it can be resolved? Thanks, Hunter.
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Verizon Telephone Pole Removal
There is an old Verizon telephone pole in front of my house that isn't being used. Who from Verizon can I contact to get it removed? The pole itself has been cut slightly shorter, but they still left the pole in the ground.
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Report open verizon fiber box on pole
There's a verizon splice/termination box that is open on the pole near my house. It needs to be clipped back shut. Also the fibers are exposed and possibly leaking light.
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Demolition Letter Request - Please Help!!!
I have been trying to request a demolition letter for 2 weeks, everyone I speak to tells me a different process. I have completed every process and still have received nothing, everyone I speak to is very confused. Most recently was on the phone for 1.5 hrs with an agent who provided me an email to submit but the email was…
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Verizon Utility Box Damaged
There is a damaged Verizon utility box on our property that needs to be repaired. It is next to a pedestrian sidewalk and someone could easily trip and fall. The entire top of the box is cracked a broken. Please contact me ASAP. There is no phone number to call regarding this issue.
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Need Engineering to Transfer Fios Services to New Location
We currently have Business Fios, but we are moving to a new location that is saying there is no Fios available in the building. Every building and place surrounding our building has Fios. I was told that Verizon will have to speak with Engineering and have put in multiple tickets, but no one has reached back out. The…