General Products & Services
MCI Communication/Verizon Line to be Demoed and Relocated in Construction Project. Who do I contact?
I am a developer and currently in the design phase for a construction project in North Carolina. A survey of the project area was completed, and a one call ticket revealed that MCI Communications has utilities that could be impacted by the construction. MCI Communications was bought by Verizon in 2006. Who from Verizon can…
Utility Easement
Hello, I need to speak with someone regarding an easement on a property in Somers, NY. They need to run a water line down the easement and determine the process of getting this done. They own the property this easement is on. Regards, Dk
Utility box
There is a utility box that has become unattached to the telephone pole. It is hanging open with all the buttons and knobs exposed. It swings and slams against the pole, even with the smallest of winds. What is the number to get in contact with someone about this?
Utility Map Requests / Conflicts
Hey there, I posted a question here a while ago and a Verizon account messaged me and provided me with a number to call and request a "DRC" ticket, however, it isn't an option on the automated system and I still can't figure out to do what I need. So I'm hoping another Verizon rep will see this to assist. Previous post is…
Verizon Utility Truck
A Verizon utility truck was working on the FIOS Box on the telephone pole in front of my home. The Verizon Tech who was driving the truck pulled up onto the sidewalk and damaged my retaining wall (see photos). Two neighbors have confirmed that they saw the individual cleaning up the mess prior to leaving. I would…
Green box in yard safety issues
The Pad Mounted Transformer (Green Box) was damaged by a car hitting it. All of the wires and metal underneath it is exposed. This is a Verizon box. Who needs to be contacted to service it?
Fios TV
Just moved back to Manhattan. Had Comcast Xfinity for 2 years and it was absolute magic. Everything worked beautifully and when it didn't work it was a piece of cake to get it working again Constant technical problems, abysmal service, wildly different answers to the same question, technical problems happening over and…
Property Damage
I have a Verizon communication box on my property. Verizon a 3 foot wide easement to access the box. Last week, a Verizon utility truck pulled up onto my lawn which was very soft due to melting snow and rain. The truck left long and deep tire tracks across my lawn .
Fiber not buried
It’s been over 2 months and fiber not buried yet. Tech had told me it would be done within 2 weeks.
Old GTE phone line box on property
We have several old GTE phone line boxes on our multi family apartment property. One of them was hit by a vehicle and damaged. How can we get these removed if they are no longer needed? PLease reply to [email address removed per the Verizon Terms of Service] Thank you Monica Assistant Property Manager
Demolishing verizon lines
We're redeveloping a 71 acre residential property in Reading, PA with 4 single family homes to industrial with 2 large warehouse/distribution buildings. The current owner provided Verizon with an "aerial grant" to run their lines on their property. They're actually on the power company's poles. We're coordinating the…
Property damage
Wire encased in metal pole just fell down from utility pole on property and hit top of car. How is this handled.
MCI box relocation
Hi, I have been reaching out to Verizon about MCI box relocation for two weeks now. I created an account here because I saw someone else ask the same question. I call sales and they just transfer me from one team to another until they put me back to sales again. It seems like no one has an idea of what i'm talking about.…
Remove old telecommunications column from my front yard?
Hi, we have an old Verizon utility box/column in our front yard. The neighbors have told us they were used for landline phones years ago but are now out of service (everyone on our block has Fios). Is there a way to get Verizon to remove it? It's unsightly, and we'd like to re-landscape that area.
Abandoned Conduit Box Removal
I have an abandoned conduit box in my from walk. How can I get it removed?
Damage to truck due to low wire
Hi, I need assistance with filing a claim for property damage involving Verizon cables. Around 2 pm on July 28, 2023, while driving on 54-35 46.street, Queens, NY. low-hanging Verizon cables got entangled with my truck, causing damage to the vehicle. I would like to know the correct process to file an insurance claim for…
Old Telephone Pole Falling Over
We have an old pole one the edge of our property that is cracked and falling over. It has worsened in the past few months. PSE&G claims it is not their pole - it is a Verizon pole. PSE&G at least came to look at it. Despite numerous calls to Verizon and efforts to report this online, we get nothing but put on hold and…
Pole Installation Property Damage
During January 2025, Verizon Utility Trucks and crews installed a new utility pole in front of my home. Unfortunately, during the installation processes, the employees/contractors decided in was a good idea to drive the truck onto my front lawn. In doing so, the truck left large tire mark indentations embedded deeply into…
Property Damage - Sewer Line Repair
Recently we had a main sewer line repaired and it was discovered that a previous repair had been done at this same area and that this repair had failed. It looks like the previous repair was due to a Verizon Fios line being ran for the neighborhood. I contacted Verizon over chat and while the agent was nice and tried to be…
Construction engineering
I need to speak to Construction engineers concerning conflict with a site development
utility pole on my property
Dear Verizon, I am writing to follow up on a previous report I made regarding a utility pole that fell on my property. A technician arrived but did not remove the pole, and despite multiple attempts to contact Verizon for assistance, no further action has been taken. Unfortunately, the pole has now caused significant…
How to get Verizon to stop sending 5 pieces of identical junk mail to my address
I get five pieces of identical junk mail every time Verizon sends out some promotional mailing, despite the fact that I'm already a customer at this address, and I'm the ONLY customer at this address, and none of those offers are available to me anyhow. (I tried calling about them, and they're only for NEW customers).…
Business referral
Never received the promised email for my referral reward. This has been elevated and confirmed by many last was promised action within a week with nothing I do have a reference number on the case
Will Serve Letter
I need to obtain a will serve letter for a new construction, residential project. Who do I contact about this?
Getting rid of old green box
We have an old green utility box that sits in the middle of our landscaping. It’s falling apart and we want to get it removed. Please direct who to contact to make this happen.
Will Serve utility Coordination Letter
I am in need of a "will-serve" letter from Verizon for a proposed new multi family community real estate development project. This is not a sales inquiry - it is more so engineering/planning/construction. Please have the Verizon engineering/planning group contact me.
Who do I call to make a property damage claim?
A Verizon-owned truck damaged my vehicle. I have filed a claim with Verizon awhile ago and have not heard back. I can't seem to find the correct number to call back for updates. Please help!
What do I need to do to get rid of my Verizon router ?
So I just installed new FIOS TV One boxes and want to get rid of my Verizon router. I have a G3100 modem/router in the basement plugged into my ONT, which is mounted outside my house. Is Verizon going to send me a "cable modem" or can I just run off the ONT and plug straight into my T-Lin k router ? I like the G3100, but…
Fios TV One - a successful self-install. But....
Sharing experience with self-install of Fios TV One with 'most Fios' service package with the hope that it will avoid frustration for some at least.... After repeated 'threatening' emails from Vz about my old set top will soon not work, I finally plunged into the upgrade process. In full disclosure, I am a techie..and…
damaged property
Verizon was doing work on the street in front of my house. They then came into the alley - am not sure what they did but they pulled out the wire for my electric gate/parking spot. They left no note, so we had no idea why the gate was not working, and i was unable to park in my own property nor use our back door. My…