Billing & Payment
Activation reimbursement and rude customer service
I have been a customer of Verizon for almost 16 years. We just upgraded our plan and got 4 new phones the other day, and the service rep told us that if we called Verizon and dispute the activation fees on our new phones, they would waive them. "They do it all the time", he stated. I called today and had a very hard time…
Smartphone line access fee suddenly added after +10 years as a customer. Why??
I have been a Verizon customer for + 10 years with 4 phones on my wireless plan for that time span. My plan is 5G Start with unlimited data across all 4 phone plans. This month a Smartphone line access fee of $40 was added to 1 of 4 phone lines. Information on Smartphone line access fee is vague at best. Why was it now…
Make a payment arrangement
Make a payment arrangement
I want my verizon dollars
Good evening, like other many customers, I have no idea why I cannot use my Verizon dollars through apps. I can see my Verizon dollars through Verizon visa app easily, but what I can see was the white screen with "Please wait" I used PC website to use it and the website said" "You cannot use this feature". I tried to solve…
repeated emails about promotional credit
I am getting repeated emails telling me that "Your device promotional credit* has been removed from your account because one of the required lines of service is no longer active." I have made changes to my account and I believe that this is correct. The problem is that I have been getting these emails everday for close to…
Financial help
Can’t make my payment arrangement due to a unexpected car repair
How do I get service on my apple watch
How do I get service on my Apple Watch ultra
Does an extended warranty automatically cover phones I buy later?
I have maintained an extended warranty on two lines for several years. If I buy a new phone, does the warranty automatically cover it? I thought that I read in a Verizon post that the warranty does not cover a new phone on the same line. Is that true? Thanks for any help.
Payment plans
Can I set up a payment plan today any way. If so my phone service be restored?
Verzion Dollars Gone
My Verizon Visa Dollars are no longer showing. I was told to call Synchrony. They sent me to Verizon Customer Service who sent me back to Synchrony after disconnecting my call twice. Then Synchrony sent me to Fios which I dont have who sent me bac to Synchrony. And then Synchrony sent me over to Customer Service who has no…
Service disconnected after I kept my payment arrangement
I made a payment arrangement and paid it on time 5 days ago. Then this morning my service was disconnected with no warning what so ever. I could not get a hold of a human on the phone so put my two kids in the car and drove to a Verizon store only for them to say they can’t help me. They just told me to call financial…
Double charged
I was charged for my monthly bill twice in a matter of 3 days. Verizon would not tell me why that happen. I have been unhappy with verizon for about 2 years now. I have been a customer for over 5 years. I talked to 3 different people telling me it will get it fixed and my bank account will get money back, well guess what…
Auto pay revoked
New customer here who ported in 4 lines. I was told discounts will take a month to see on my bill and that I have to sign up for auto pay to receive them. I signed up for auto pay and Verizon tried to take this month’s payment when I was under the impression the autopay goes into effect next month with the discounts. The…
Misdelivered Package
I received a package for a long-gone (but not forgotten tenant). I didn't initially realize the package wasn't for me, but when I opened it I found that it had new phones in it. I then noted that the package was sent with signature required, but no signature was provided. How can this be handled. Also of note: The tenant…
Can’t speak to anyone, set up a payment arrangement but miscalculated by a day
Can’t speak to anyone, set up a payment arrangement but miscalculated by a day. I get paid this time tomorrow. This is complete trash. The chat literally won’t let me talk to anyone and the center is closed. HELP!
Verizon Credit Card Rewards Not Working
For the last 3 bills my Verizon Rewards Dollars have not shown up to be redeemed to pay a portion of my bill. My Verizon card is the auto payment method for both my mobile and home accounts. I have submitted my phone number to be synchorized with my credit card through your support messages, your customer service telephone…
Unauthorized charge
A charge got added into my account without my consent, which from what I've seen is a supper common issue, it's been going on a few months and I just found out that I've been paying an extra 25$ on top of some other small charges, I looked to see if I got any confirmation about this anywhere being added and it was marked…
Service disconnected
How do I make a formal complaint? I've spent hours on the phone (last time over 4 hours) and hours on the chat system. Every time I get promised that everything is in hand and they just need to allow the computers to catch up. No service interruption and no bad credit reporting. Today they cut all our lines, which left my…
Need help managing multiple accounts
My company manages nearly 500 condominiums and homeowners' associations. We process payments for over 1,500 accounts per month, nearly all of which have multiple lines due to the redundancy requirements for the emergency systems they serve. We have been trying for years to have all of these accounts placed on ACH, however,…
Verizon Offer to pay off for my previous phone after switch to Verizon
Hi, where can I submit my final bill from my previous carrier so that I can get the rebate to pay off my device. I switched to Verizon on Apr 4th and submitted my order online. I'm looking for pay off only for one phone. I have the bill ready but not able to find the place where I can submit it.
Billing
If you have been with Verizon for over a year is there anything g I can do to get my phone bill this month broke down into 4 payments
Promo and billing
One of the worst experiences, I have been Verizon for 4 months and have to call multiple time get the billing issues fixed. When porting in they activated my number is my sisters phone and her number on my phone and when trying to fix it they moved promo to new number and can’t merge those promos now. Customer care is…
My issue resolved....
It took some time, but I DID get an email from Verizon CS. Thank you to Kristen who reached out to me and resolved the issue And thanks to this board....gave me a way to reach a person--via email -- and clear up the problem. I would be great if Verizon had a Customer Service email on their site. I could not find one, so…
Verizon locked my phone
I hate asking for help, but Verizon shut my phone off, I got fired from my job and I won’t get paid by my new job for another month. I can’t make or receive calls, I’m not eligible for a payment arrangement or anything an I’m doing everything I possibly can to pay off.
Just need some help
For some reason I cannot set up a payment arrangement and no one at Verizon seems to know why or just not care. I'm not that late on the payment and it's not like they haven't been getting their money from me. It's pointless calling if no one there knows how your system even works.
Cancelled phone service because I moved overseas, but still have google pass?? HELP.
I paid off the remainder of both mine and my partner's phones and cancelled the service. I still have 'google pass managed by verizon' visible in my google play subscription list. I am no longer able to login to the verizon app due to having returned to Australia and no longer having the old sim card/service to complete…
Money
This company contains a lot of manipulative and money hungry people. I made a trade in for a prom of $800 off with trade in, verizon states they never received the phone. I no longer have the phone nor the IMEI number and this bill is absurd. Not to mention I've talked to dozens of agents about my financial situation…
Promotional offer and billing
Two years ago, I accepted a promotional offer from a Verizon Wireless sales representative for the Samsung Galaxy S23, which included a free phone, smartwatch, and tablet. The representative stated that he would call me back to complete the order and review my updated billing structure. That callback never occurred.…
Verizon Refund
I have had so many issues since December of 2021, that I’ve (conservatively) spent 15-20 hours with so many different customer service agents and I’m losing my patience. The issue I am experiencing now, is that Verizon has been charging me for a device I don’t even have. $43 a month, and it is so clear, and so evident as…
being charged for service I never had
I've tried 3 times to reach Verizon by phone . They hang up on me? - 2 times week of June 2, June 13 I was told at Walmart ,that it would take about 30 min to buy a new phone and connect it to Verizon service and keep my phone number. After spending 10 hours with the tech at Walmart and still not having working phone, ---…