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Billing Statement Contradictions
Hey there, I recently noticed that my monthly Auto-Pay and Paperless Billing discount had decreased to $5. I took a look at my December statement and the $10 discount was applied and there was also this statement on page 2: $10 Internet discount has no current expiration But on page 4 is the following notice: "Your current…
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Please tell me how to receive my last bill.
I’m trying to receive my final bill. I have no access to my Verizon app since i disconnected service. The disconnected login link doesn’t work. I’ve been told they will mail my final bill, haven’t received it yet and I’m probably never gonna receive it according to other forums. I have a month to claim a payoff and early…
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Verizon Wireless Billed on a Non-Activated account and Sent It to Collections Despite Their Own Error!
Since mid of March, I started receiving mail and emails from Verizon Wireless (VZW) claiming: “Although your service has been terminated, there is still an outstanding balance of $1,529.98.” I immediately contacted VZW and opened a support request, but the agents were clueless, providing various incorrect instructions. To…
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Billing Issue
Been a customer with Verizon 21 yrs. Today was told, after a month and several hours on the phone with conflicting "support", that Verizon's over billing of two years was my fault because I paid the bill. Yes it was my mistake; I had it on direct pay and trusted them - my bad. They overbilled me in excess of $800 dollars.
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5 digit codes
Why does a five digit code show up in my text log on my bill instead of the actual number for everybody
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Overpayment
I’ve been getting charged twice in one month they charge me they day of due date and then next months due date then the Agents don’t even resolve your issue I spoke to an agent they said I’ll get a refund in 5 days 8 days later I speaks to another one and she said the first one didn’t even file it they are ripping people…
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Canceling a payment
Hi I need help I made a payment on Friday and I need to cancel it before it goes through I need to use a different account
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sudden billing change?
hello, my name is Johnny, I am disabled and bedbound for over 5 long years, after 30+ years of heavy equipment operating, so I am pretty low key, but after been taking advantage of over and over and over, so now I'm up and tired of this treatment. I've started using Verizon for about a year of so for my wife to work at…
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Billing
After 11 year with Verizon and working for then for almost half of those years im moving on. The training or lack of and the shipping of jobs overseas to people that cannot connect and really understand issues and the use of AI has made the company go down hill. My device payment has fallen off 3 months ago at payment…
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Canadian credit card for autopayment
I want to sign up for autopayment with a canadian credit card. It won't go through because it is asking for a USA zip code. I have spent hours on «live chat» and phones with representatives. It always end up in some AI or representatives (even supervisors) directing me to the page to sign up for autopayment, without…
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Overpayment refund/turn access back on.
Tried to pay overdue amount but not getting confirmation or hung up on. Because of these outages, I can't get enough to eat for my family until June 1st. I need help with this as quickly as possible by a person, not an AI or some computer but a live person. Please.
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Cash only status!!??
Ok. So I switched to Verizon in January. I set up my auto pay where it would take my payment directly from the bank. 1st payment was made. Well 3 days later. The BANK sent the payment back bc they thought it was fraud. Long story short. Bc it was the 1st payment and was sent back.(no fault ofy own) I was put on cash only…
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Equipment returned, still charged
My mom was on our phone plan and decided to try Verizon home internet back in October of 2024, only to find a better deal and cancel all together within the same 30 days of signing up. She returned the equipment that was sent to her and I received an email from Verizon on 11/14/2024 stating the equipment has been received…
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International charges Bahamas
Good Evening, Has anyone ever challenged International charges on their account? Also during this challenge were you provided confirmation of your dispute? How many phone calls to customer service? * How many times did you have to start your dispute/claim over to every new person? What steps were given to you from customer…
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cant login
I have tried everything to log into the "disconnected" login page and the account was locked "for security". I need a copy of my Device Payment Buyout Charge Agreement, but I cannot login or find a way to unlock the account. Can a Verizon representative open a case for me? I can't get chat assistance because I am not able…
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Extending a scheduled mobile payment
Want to know if I select the cancel payment option on a scheduled payment, will I be able to set another date for the payment?
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Customer discounts
I have been trying since late February to get answers about my account. I have BEEN a LOYAL customer for over 21+ YEARS. AND CAN'T GET A CALL BACK WHY? I HAVE 8 LINES AND CUSTOMER SUPPORT IS TERRIBLE GUESS I SHOULD SWITCH TO AT&T
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Returned phone to Verizon; Verizon kept charging; spoke to 6 reps
I have been with Verizon around 18 years. Last year, I added a new phone line and purchased a Razer Edge phone. After using it and realizing it couldn't do what I want, I returned the phone. Opened up a case with Verizon, mailed it back, confirmed the delivery via tracking. Pretty much for 10 months, Verizon continued to…
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I noticed errors on our business bill and I can't get anyone to help fix them.
I have been calling into Verizon for 3 weeks. I have called in 6-7 times...transferred, transferred, calls dropped, and 3 managers said they would call me back. It has been Radio Silence. I noticed significant errors on our billing account and can not get anywhere by calling in, I have wasted so much time. I would…
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Cancel payment on a Disconnected Account
Ported account to another provider. Followed Verizon customer service's instructions to pay off account, but it didn't pay off anything. Just posted a huge credit to my account. How do I cancel the payment?? The disconnected line pages get me nowhere. I was able to see the payment in my account activity, but nothing more…
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billing issue
I was charged for their billing cycle of march-april. My phone was not activated until may 1st. The issue is after already paying for the line when the order was placed i’m being charged a second time this month for the line service. I’m paying the activation fee on may 19th and being charged for the line service again on…
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Billing error
This is the worst phone carrier I’ve ever had how does Verizon mess up my bill and expect me to pay it when my bill is messed up. Don’t Verizon. Gotta fix the bill in order for me to pay it and top it all off. I ordered some devices that never even got to me. Which I explained to them the first day I noticed I spent…
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Unresolved billing errors
Add our family’s account multiple billing errors that not only do not get resolved they seem to get worse. More than one rep has promised call back with me waiting yet no call back. Call back, he another rep, wash rinse repeat, no resolution no call backs. Exploring other options , is there any way I can get my billing…
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Disconnect after payment plan
I set up a payment plan Tuesday the 11th and was disconnected Thursday the 13… I thought the whole point of a payment arrangement was to keep service and make payments! This is ridiculous!
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I have a question about Verizon plan bill
Hi, I have 4 smartphone lines and 2 smartwatch lines. If I remove 1 smartphone line from my account, Can I still get 4 lines discount? Thank you.
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bill to account
When I try to make a purchase inside an app on my phone I try and change the method of payment to verizon wireless. but the app says that is it s unavailable
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I want to make a payment
I want to make a payment
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Update
Howelp me pay out my phone service collection of all time so I can update my phone and everything is going to be on the me
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Another- need my final bill!
Left Verizon wireless on 4/8. I ported out my phone numbers to another provider. I had one phone I was paying in installments. The new provider is going to pay off that installment plan. On 5/2 my last invoice generated. After many calls to Verizon and going in person, they finally mailed me the detailed final bill. The…
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Returned Internet Gateway but received email that I will be charged $200 for not returning equipment
I dropped off the Verizon gateway at my local UPS Store using their prepaid label and box and it was delivered to the Whiteland, IN facility on 04/23/2025. Since then I have received multiple emails warning me that I would be charged for not returning the device, so I even followed up and called Verizon on 05/04/2025. The…