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Contacting a Manager about billing
How do I file a complaint with Verizon. I have been a customer for 20+ years and have been getting a discount for 14+ years thru my employer. Employment has been validated at least 3 times but I am still not seeing the discount on my bills. I have rec'd credits but want to be ASSURED this has been fixed.
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Can’t get anyone to process a credit
My wife and I were Verizon customers for over 5 years. We felt we were paying too much monthly so we switched to T-Mobile. After only 3 days we found we made a great mistake and felt that Verizon would take us back. The problem is when we switched to T-Mobile they were going to pay off our two devices for over $1100. When…
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Plan changes and upgrades
Hello, in November in was sent a email to upgrade my plan and receive new phones on Verizon. I did and had the worst time ever working to get my bill back to the correct amount. I was told it would only cost an extra $5 dollar per line to go to 5G. I paid the taxes on 4 phones but only got 3. I then wanted to add my son's…
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return phone to whiteland indiana
I have returned a phone and a case to the Whiteland, Indiana warehouse. It was delivered on 12/5/24, and I still have not received my refund. I have called almost every single day and have been promised a call back and not once have I received a call back. The person on the phone today told me they have no contact…
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Can't get a live person, to work with
I'm honestly so over this automated digital assistant chat thing. I'm trying to speak to a live person and all it does is send you in a complete circle. It doesn't matter if you're calling or trying to use the chat. All they want is a payment. For you to say thank you for being a loyal customer for ten years, this company…
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iPhone 14
How much do I owe to get the new iPhone
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Won't honor a device promotional credit
I contacted Verizon about any promotions for a new phone. I did not want to trade in my current phone or upgrade my line. The customer service agent offered me a $730 device promotional credit on an iPhone 16, no trade in or upgrade required. I received an email confirming this offer. At that time, I accepted the promotion…
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Misled and Wrongfully charged
After another 2 hour phone call I am indescribably angry with Verizon. My husband is currently deployed overseas and had device issues when he arrived that led to him being unable to use his phone number for a month. Phone number completely useless. Multiple tech agents, a business rep, customer service agents, no one…
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Billing
My service has been suspended and I can't add a credit card as the billing address is in Canada. How do I fix this? I can't seem to talk to a live person when I call
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Eligibility for the $10 discount
So I recently spoke to a representative with Verizon that helped me connect my benefits on my current plan for Internet and mobile and she told me that if I switch my payment method to my time debit card instead of using my time credit builder card I would be able to receive a $10 discount on both my mobile and my…
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Billed for an account i did not ask for support can't/won't help
I am having a really hard time with Verizon costumer support and I don't know what to do next. About 1 month ago we transferred 2 phone numbers from a business account to a personal prepaid account through a phone call to Verizon because we had trouble making the transfer at the Verizon store. The first rep we spoke to…
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Wireless Service Disconnect and unable to speak with anyone
Once again Verizion has interupted my wireless service and demands full payment before being able to discuss the issue with anyone. nable to chat, call any number because once you put the phone number in, it transfers you to the system for payment. I even got in touch with someone by using someone elses phone and he stated…
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No discount applied for trade in
I traded in an excellent condition Note 8 when i purchased my Galaxy S23 in early 2023. Since the time of sending in the device and receiving a confirmation...the discount still has not been applied, going well over a year now. I made 2 calls to follow up and I was told that I need to continue scheduled payments to acquire…
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Auto pay reduced.
Why Verizon customers need to suffer, we signed up for $10 deduction each line if we signed up for auto pay. Verizon happily took our bank account information, now they’re reducing our discount! And they’re “recommending” , this other new plan so you’ll get the same billing every month, which it will be more money for the…
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Unpaid Equipment Balance Issue - given wrong information by agent
I recently had to switch carrier from Verizon due to my son moving to a new house and having no service. For emergency purposes he needs to have service at all times without wifi so we had to switch. When I called to cancel my service with Verizon I asked what my outstanding balance was and paid it off over the phone. The…
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seeking refund
How do I make a claim for a refund for monthly charges for an ipad that I didn't want? When I purchased an iphone 15+ at my local Verizon store, the sales person said I automatically get an Apple ipad 10.2. I said I didn't want an ipad. I'm an older woman who barely knows how to work a phone or computer. The sales person…
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Corporate Discounts
I applied for your corporate discount for my firm and received notification from Verizon that it was verified and approved. Per the Verizon website confirmation, it says I am eligible for 24% off select plans, Unlimited Ultimate being the only one. Upon calling customer service to change my service to this plan and reflect…
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Incorrect past due
On my last bill I was incorrectly charged a past due for a bill that was paid. I have auto pay so there no way a bill can not be paid. I have called several times and they even said a ticket was sent for further investigation. No response as noted in email about the investigation yet they could still charge me. I ask…
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Billing and trade-ins
Still SHOCKED as an almost 22 year customer that Verizon would lead me down such a road…..oh, and i told them i was recording the conversation about my monthly charges; new phone expense with my perfectly good trade-ins; fixing the damage they caused. Last conversation with manager said it would take 4-5 days for changes…
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Your old, broken phone is worth more at Verizon?
JMHO, but I believe the website ads saying "$1000 per trade-in/promo credit [...] per phone" ought to say up to $1000 per trade-in. The ads make it sound like everyone bringing in a trade-in will get $1000. This is rather hard to believe. I am willing to bet if I brought in my budget phone (yes, it's in good condition and…
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Upgrade
Where do I begin? 21+ year Verizon customer,never missed a payment or have ever had a late payment. Went in store to inquire about 4 phone upgrade. Zero incentive given for account status.In store rep tried to do the right thing by putting in in touch with Loyalty dept.Proceeded to spend 5 hours on the phone with…
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Verizon Overdrew my account for a phone I returned
Verizon keeps billing me for phones that I mailed to them in October. I keep calling and talking to reps and managers that tell me, "rest assured" I'll fix your problem! They look for the phones and find them! Then a couple weeks later, they're marked as missing and I get another $900-$1400 bill. This morning I woke up to…
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Returned device customer service
I have been dealing with a situation regarding a returned device. This device has been tracked back but it has been over 3 months and they cannot get their side to credit my account. This has caused my account to fall past due, incur fees. They tell me they will take care if this every time. I have called several times.…
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Reps Lied Repeatedly
I have spent close to 14 hours going back and forth with Verizon reps since my original order on Cyber Monday. I went with the bundle deal for a free iPhone 16 pro and iPad 10th gen with new lines on each and a trade in. My bill estimate that I have a PDF of shows a future bill of $79/month. After delivery, being told to…
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Survey Through E-Mail
Why did I get an e-mail asking to take a survey on Verizon’s awful apps and then when I answer it for a $5 Amazon gift card, all of a sudden they are no longer accepting answers? it’s just another example of how poorly Verizon works - the company and it’s technology. And as much as I wish it was a fake e-mail, it wasn’t.…
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Early Termination Fees
This is a very confusing topic, as the Verizon agreement is not clear. I purchased 4 phones with an unlimited plan. The promotion will pay for the phones over 36 months via bill credits. The agreement states that if the service is terminated early, there may be an early termination fee, detailed later. Of course, if you…
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Billing and customer service
This company has been a total disaster to deal with I have used them for over 15 years and it just gets worse and worse every day. I use them for personal, home, and business so that should be of value to them but it’s not. My bill is constantly increasing even when I eliminate lines and services- last month I disconnected…
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Billing
I have been with Verizon for over 10 years. My Father has always lived with my family and he carried our phone bill. When he passed away unexpectedly I called Verizon to disconnect his line and transfer our lines to a new plan. Verizon was higher than other carriers in our area but we decided to stay out of loyalty. I…
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Reps keep increasing my bill
Verizon reps keeps on messing with my bill. This issue has been going on since June 2024. I called in to review my current plan. The first rep said she was able to get me more discount to my bill due to me working in healthcare and been a long time user plus a Fios Home & Wireless combo. She was able to decrease my bill to…
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Billed for partial free trial
On 11/02 I went into a Verizon store and got a 5g wireless router for a free trial to see if I could work from home with it. After about two weeks of testing I found the upload speeds were too slow for what I needed, so on 11/22 I went into a store to return it and cancelled my account. The tech I talked to made a call and…