Billing & Payment
Billing
Verizon has the worst billing I have ever experienced. I needed Disney Plus removed from my bill. I spoke to three different reps and still am being billed. Now I have upgraded my phone and sent the old one in and paid the difference two months later still Verizon is charging me for the returned phone. 7 years with them…
Cancel a payment
I need to cancel the payment I just made. I was trying to set up a payment arrangement but selected the wrong option.
CASH ONLY STATUS- I NEED HELP
I am immobilized until the end of february and can’t go in any stores to make a payment. I would like to make my payment of my past due today however i am cash restricted.. is there anyway that you all can process payment on your end as I am unable to go into the store. You all want your money and I am trying to give it to…
Impossible to talk to a huma
why is it impossible to talk to a human in financial services? I woke up to disconnected phones due to non payment but im unable to work without my phone helllppppp
Easiest Way to Reduce Bill to what it was just 45 days ago
This is a 73% increase in my Nov to Dec bill, then it levels off to only a 38% increase (from $161 to $223). What in the world Verizon? This is Do More/Play More plan with 6 lines. All were BYOD, and then I feel like I messed up by getting a phone on one of the lines about 6 months ago. I have the cash to pay off the phone…
Price Increase/Cut to Autopay benefit
I’m tired of seeing my bill go up. A few dollars here and there, again and again. It seems minuscule to you, but it adds up over time. It adversely affects your customers. And for you, it’s profit, but you can’t say that outright, right? One reason that I decided to add my kids to my plan was because the autopay discount…
Verizon Forward Not Applying Discount
I got approved for Verizon forward on September 4th, and I was supposed to be getting the 6 months for $0. When I first got my home internet I called a representative and she said that the Verizon forward promotion was added to my account. However I have not seen any discount on my bills. I reached out to a representative…
managing multiple accounts
I work for a management company and we maintain well over 1,300 land line accounts . We are trying to establish billpay for all of these accounts however we are encountering a lot of difficulty with requests for pin numbers and other information. Is it possible to have one point of contact and some sort of method to get…
how to change pay day of verizon wireless account
I need to change the payment date for my Verizon Wireless account to better align with my financial schedule. Could you please guide me through the process of adjusting my payment date?
Billing Discrepancies and Unsatisfactory Service Experience with Verizon
Hello, I switched from T-Mobile to Verizon on November 24th, signing up for a family plan with four lines at Costco in Woodland Hills, California. The decision to switch was influenced by a promotion offering a free iPhone 14 with each line if enrolled in autopay, which I did. Additionally, there were options to upgrade to…
Having seemingly perpetual difficulty in getting refund for a returned phone
A seemingly complicated situation but nonetheless straightforward: ordered an iPhone 14 from Walmart.com with Verizon services in late November. Paid Walmart.com $17.94 for sales tax. Later paid off the device ($299) and cancelled service before activating service on the phone. Received a bill from Verizon although I did…
Trade in credit not received. Over 12 months. Even after we established that VERIZON HAS IT! What?
Verizon has the device. But they won’t apply credit nor give the phone back because THEY mislabeled it. And now it’s MY job to make sure that they can do THEIR job right. And I can receive MY money back. Device was sent and received. Customer support agent actually helped me establish that Verizon actually has it. BUT it…
Account is disconnected and I can't login with any of the phone numbers used on the account.
Hello, I need help getting the device pay off info. I have tried multiple times and I can't login even using the disconnected phone number login. It doesn't login at all. I have used every number that was on my account and none will login. Please help!
Charged for two devices I never received
I placed two orders for Apple watches in November. Each order had two watches. I cancelled one of the orders within an hour. They were never even shipped, yet I was charged the activation fees, taxes, and monthly plan/device payment for two of the devices. I have called and chatted for hours since then and was eventually…
Bill taxed for two different states
My Verizon mobile line is being taxed for both GA and IL states, even though my bill and lines are all based in GA only. I had bought this device through a trade in offer in November 2023, and had it shipped to my friends address in IL as I was visiting. The IL tax has been added to my bill ever since. I tried Verizon chat…
Online order never received for phone but being charged
How do I speak to a tenured rep regarding a billing dispute? Calling customer service is a frustrating dead end. All questions and no resolution. It is disheartening to spend so much time whether in chat or calling customer service only to be asked question after question when my account history should be at their…
Verizon stealing phones ?
Switched over from T-mobile and now completely regretting it. switched my family back in early December. Was only going to switch the lines and keep the phones, but sales rep says “$1000 off w/trade in” So I bite, I get the iPhone 16 for me and my wife. Should cover the entire cost of it and be basically paid off phones.…
OVER CHARGING
This morning I get a message to my phone from Verizon saying that they have charged my card a extra 109.16 for a promise pay i made early on the 25th of December I had a payment arrangement scheduled to pay the remainder of the bill on the 28th !! I paid half of the bill on the 5th of December! Thursday i get a message…
Loyalty discount
I’ve been a continuous Verizon customer since 1998 when they purchased my previous carrier. Seven devices, $325+/mo bill. In September, at Verizon’s urging I was moved to a different rate plan and was promised a $3/ line “loyalty discount” in addition to the direct debit discount I already receive. When it did not appear…
Increased Bill
Very disappointed in Verizon. Just received an email advising "While we continue to offer Auto Pay benefits, your $10/line discount will be reduced to $5/mo.* and your bill will increase starting on or after 10.10.2024." Phone prices are high anyway now the "perks" are being removed?
Billing
I have a problem with the billing, went in to chat service and get kick around with 4-5 agents then get disconnected, they keep asking the same questions, ask you to wait , then thank you for being patient and thank you for confirming……then repeatedly get transferred. 2 hours, useless waste of time. Never doing that again.
Cancelled order pending charge not reversed.
I ordered an Iphone last week and had to verify my identity. None of the links worked so I called to cancel. After about 20 min the rep comes back and said she had to get someone else to cancel it. I can't check the order status anymore and never received an email or refund as of yet. Who can I talk to to help.
Payment
Can’t find where to make a payment
Still no trade in credits it’s been 2months and 2bills
Received new Iphone16pro max 9/20, brought my trade in phone to VZ corporate store 9/21 and had it verified that day. This is all reflected on my orders. Says I’m to receive $830 over 36mos with credits within 1-2 cycles. Still nothing, I’ve tried chat twice, both times they said ‘hold on while they check’ then never came…
Payed past due still no service
I recently payed my bill after my service was cut off on Thursday Its been 2 days and nothing I had called and the call drops when I tried customer service im just wanting my service back and wondering what is going on This never happened before
Billing
Received a bill that includes charges for 3 lines I do not have and two devices I never received. Calling customer service turned out to be completely useless. I spoke with no less than 4 reps on the phone and two on the chat. The chat rep sent me to Verizon store, but the agent in the store got me a callback from customer…
Continuing Autopay issues
I’ve been having auto pay issues since April. I call every month bc my bill doesn’t get paid and then I experience heaps of fees and pay 2[phone number removed per the Verizon Terms of Service] a month. I am at my wits end. First auto pay changed in Feb. saying they didn’t take cards only bank accounts or the visa credit…
Loyalty Discount and plan change
I have had the “55+ Loyalty Disc 2” discount for a number of years. I am on the now outdated. 5G Start plan. If I upgrade to the 5G Unlimited Plus plan, can I retain the Loyalty Discount or will I lose it?
Version e gift card
I just transfer from at&t to version cause of the prom where trade in old phone and get 1000 dollar credit to the new phone I transfer and with that I also got 200*4 e gift card and I search through internet what I can do with it and it said I can use it toward the bill but I don't see it anywhere to add gift to pay my…
Getting home/mobile discount
It has been very frustrating experience for me after moving to Verizon from T-mobile. I had issue with T-mobile coverage at my home. That seems to have improved after I moved to verizon . I earlier had verizon Fios connection in my wife's name. After I switched my phone carrier to Verizon, I took my wife's account to my…