Billing & Payment
Corporate Discounts
I applied for your corporate discount for my firm and received notification from Verizon that it was verified and approved. Per the Verizon website confirmation, it says I am eligible for 24% off select plans, Unlimited Ultimate being the only one. Upon calling customer service to change my service to this plan and reflect…
Incorrect past due
On my last bill I was incorrectly charged a past due for a bill that was paid. I have auto pay so there no way a bill can not be paid. I have called several times and they even said a ticket was sent for further investigation. No response as noted in email about the investigation yet they could still charge me. I ask…
Billing and trade-ins
Still SHOCKED as an almost 22 year customer that Verizon would lead me down such a road…..oh, and i told them i was recording the conversation about my monthly charges; new phone expense with my perfectly good trade-ins; fixing the damage they caused. Last conversation with manager said it would take 4-5 days for changes…
Your old, broken phone is worth more at Verizon?
JMHO, but I believe the website ads saying "$1000 per trade-in/promo credit [...] per phone" ought to say up to $1000 per trade-in. The ads make it sound like everyone bringing in a trade-in will get $1000. This is rather hard to believe. I am willing to bet if I brought in my budget phone (yes, it's in good condition and…
Upgrade
Where do I begin? 21+ year Verizon customer,never missed a payment or have ever had a late payment. Went in store to inquire about 4 phone upgrade. Zero incentive given for account status.In store rep tried to do the right thing by putting in in touch with Loyalty dept.Proceeded to spend 5 hours on the phone with…
Verizon Overdrew my account for a phone I returned
Verizon keeps billing me for phones that I mailed to them in October. I keep calling and talking to reps and managers that tell me, "rest assured" I'll fix your problem! They look for the phones and find them! Then a couple weeks later, they're marked as missing and I get another $900-$1400 bill. This morning I woke up to…
Returned device customer service
I have been dealing with a situation regarding a returned device. This device has been tracked back but it has been over 3 months and they cannot get their side to credit my account. This has caused my account to fall past due, incur fees. They tell me they will take care if this every time. I have called several times.…
Reps Lied Repeatedly
I have spent close to 14 hours going back and forth with Verizon reps since my original order on Cyber Monday. I went with the bundle deal for a free iPhone 16 pro and iPad 10th gen with new lines on each and a trade in. My bill estimate that I have a PDF of shows a future bill of $79/month. After delivery, being told to…
Survey Through E-Mail
Why did I get an e-mail asking to take a survey on Verizon’s awful apps and then when I answer it for a $5 Amazon gift card, all of a sudden they are no longer accepting answers? it’s just another example of how poorly Verizon works - the company and it’s technology. And as much as I wish it was a fake e-mail, it wasn’t.…
Early Termination Fees
This is a very confusing topic, as the Verizon agreement is not clear. I purchased 4 phones with an unlimited plan. The promotion will pay for the phones over 36 months via bill credits. The agreement states that if the service is terminated early, there may be an early termination fee, detailed later. Of course, if you…
Billing and customer service
This company has been a total disaster to deal with I have used them for over 15 years and it just gets worse and worse every day. I use them for personal, home, and business so that should be of value to them but it’s not. My bill is constantly increasing even when I eliminate lines and services- last month I disconnected…
Billing
I have been with Verizon for over 10 years. My Father has always lived with my family and he carried our phone bill. When he passed away unexpectedly I called Verizon to disconnect his line and transfer our lines to a new plan. Verizon was higher than other carriers in our area but we decided to stay out of loyalty. I…
Reps keep increasing my bill
Verizon reps keeps on messing with my bill. This issue has been going on since June 2024. I called in to review my current plan. The first rep said she was able to get me more discount to my bill due to me working in healthcare and been a long time user plus a Fios Home & Wireless combo. She was able to decrease my bill to…
Billed for partial free trial
On 11/02 I went into a Verizon store and got a 5g wireless router for a free trial to see if I could work from home with it. After about two weeks of testing I found the upload speeds were too slow for what I needed, so on 11/22 I went into a store to return it and cancelled my account. The tech I talked to made a call and…
Egift never got refunded
Hello, i purchased an airpods 3 generation from the Verizon shop. i was only a fios member at the time. i used my fios gift card. 1 was $100 and the other was $35 dollars. The rest i paid with my Amex credit card. I had an address issue and the product was never delivered and was sent back to verizon warehouse. I began to…
"Free" ipad accompanying my iphone purchase
How do I make a claim for a refund for monthly charges for an ipad that I didn't want? When I purchased an iphone 15+ at my local Verizon store, the sales person said I automatically get an Apple ipad 10.2. I said I didn't want an ipad. I'm an older woman who barely knows how to work a phone or computer. The sales person…
Service disconnected after payment arrangement
I contacted verizon after paying my bill with the wrong bank account. I told them I wanted to reverse the charge and that I paid the amount due with a debit card. I was assured that my account would not be disconnected. This morning all 4 of my lines were disconnected after I was GUARANTEED that it would not be. I called…
Still being charged months after switching to Visible
I switched to Visible in October. I was under the impression that I disconnected each of my devices (phone, iPad, and Apple watch) from my Verizon account (and each customer service rep I speak to has verified that they're disconnected), but I am still being charged (this morning for a grand total of $82.74). No customer…
"Your Bill Is Past Due" but I have a credit??
I just received an email from verizon saying that my bill is past due. If I go to look at my account it says I need to pay $100 but I actually have a credit on my account since I accidentally scheduled last month's payment twice and paid double. What gives?? Am I going to get a late fee for this? I was also supposed to get…
Cash Only Status
So I was put on cash only status and it is almost impossible to get a hold of someone to get this restriction removed. Now Verizon wants me to pay cash only at a version store. 10+ years with this company and this has never happened before. I was ready to pay my balance in full over the phone using a credit card and get a…
TERRIBLE CUSTOMER SERVICE
Verizon Customer service is TERRIBLE TERRIBLE TERRIBLE!!!!!! Can't wait to leave them, again!? It's like an abusive relationship except this time I am NOT coming back
I returned my gateway 2 month ago, after 10 calls to Customer Servise - Still got billed.
I spent two hours at the corporate store today, and 2 hours on the phone yesterday. Multiple calls to customer service before, and every time I was assured that the issue was resolved. Got an internet gateway back in September, and canceled the service a week later. Received the return kit from Verizon and shipped the…
I'm Receiving someone else's bill and correspondence
For month's now I have been receiving emails from Verizon which are related to another person's account. Verizon has not fixed this issue. I have visibility into personal confidential information of another customer. I called and was told that I must speak with the fraud department. They assured me that my account is safe,…
Autopay
Received an email that says my account is ineligible for autopay with my bank account looking to get this issue resolved, any recommendations?
Order Placed Without My Consent
I have contacted customer service now 3 times about this specific issue that happened and at this point I am outright infuriated. A door to door salesperson came to my door at 9:00 pm last week to try and sell me wifi. I filled out the initial billing screening survey, and then he did something on his iPad which sent me a…
My Father Passed Away 1 Year ago
My father passed away at the beginning of 2024. He had Verizon. First things first they continued to pull money from his account after his death. This I don't blame on them because of automatic payments and and mistakes made at the bank when freezing the accounts. The issue begins when trying to get a refund for the money…
Bill service
Phone service is considered a utility service. When electricity is off or water is off, they are loosing money until it’s turned back on and they quickly work to get the service back. But phone utility, even if you continually do not have service, you have to pay for the service, why?
Removed loyalty discount on 6+ lines
I went to version store to add a new line. The rep advise to switch my plan to get my bill 50 dollar cheaper. I had the play more plan and they made me switch my plans to start unlimited which I lost my hotspot for 4 lines and a few months later my bill went up from around 190$ to 310$. I notice that my loyalty discount…
Being Charged for Assurion returned phone
In working with VZ, it has been confirmed that the 128 Red Iphone 14 was returned to the warehouse. However, it is not reflecting on our invoice and all services (Wife, myself, and three school age daughters) have been suspended. The IPone returned was for ***** but the "Non-returned" charge is showing under my phone;…
Collections On Credit Report
Hello. I am a 22 year old currently working with my credit union to resolve unknown items on my credit report. In so doing, I found a collection from verizion at $1199. I am unclear as to what this is, and can't find a way to validate the debt online. I would appreciate it if a verizon team member were willing to reach out…