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Final Bill
I’ve called twice to try to workout something for my $2000 phone bill. First time told nothing they can do. Second time told can make payments over 3 months. Entire reason I…ridiculously high bills. I finally after left 10yrs of loyalty for nothing to be stuck with yet another high bill. In this economy how are there no…
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Billing
I’ve called twice to try to workout something for my $2000 phone bill. First time told nothing they can do. Second time told can make payments over 3 months. Entire reason I…ridiculously high bills. I finally after left 10yrs of loyalty for nothing to be stuck with yet another high bill. In this economy how are there no…
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3rd party store experience
Check this one out: In July my wife purchased a phone on a Verizon online store. We brought the phone to this Verizon store to transfer data. This employee named No Name started the transfer. Unbeknown to my wife he added a 2nd line with a approximate $70 activation charge. Once discovered No Name was called by my wife on…
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Charged after service was cancelled
So I decide to move my service from TMobile to Verizon because the service with my internet and cable has been so excellent. The wireless account is set up and the new phones sent out for delivery. Someone retrieved the phones and signed my name with the UPS driver (I have concerns on that end as well). In any case I never…
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Won't Accept New Zip Code
I have recently switched banks, and thus have a new debit card. Because of this fact, I am attempting to switch the saved card that I use for auto-payments. However, I am unable to do so, because of an error. The error is as follows: "Error Zip code information entered is invalid, please enter Valid Zip Code" However, I…
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Bought 2 boosts internet still slow
I’ve literally bought two data boosts that are applied to my account, I turned off safe mode and my phone is still crawling. this is absurd. I accidentally bought two because activating it on the app is next to impossible. And then it does not automatically apply what the heck am I supposed to do? this is a complete waste…
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Credits are not appearing
After hours on the phone with customer service, none of my issues were actually resolved. Verizon promised to give me credits on my second bill, but they are not appearing, and customer service claimed the credits were declined and cannot be honored. I am so disappointed that my bill is now five times higher than I…
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Device promotional credit
For years I enjoyed Verizons upgrade program allowing me to upgrade to the latest iPhone every year. When I bought my iPhone 13 I was surprised I was only offered a 36 month payment plan rather than the 24 month that gets me close to being paid half off when the new phone is announced and can give it back half paid off.…
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Promotional credit removed
I received an email around two weeks ago now stating that my promotional credit was going to be removed from my account because I updated my plan. I called Verizon and was assured that the credit would not be removed and that the email was sent in error and told to just ignore the email. My bill generated this morning and…
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VZ Retiree
It just so happens that I started my career with Verizon (Bell Atlantic) as a customer service rep, so I think I know a little about it. The customer service from VZ is horrific especially if you have to speak to a live person. Don't even think about escalating, it's just a loop of endless frustrations. WE are talking…
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Autopay Error and a Bill I can't log in to pay
As the title suggests, I have had an auto-pay failure running on three months now due to my bank 'Frauding' my account, and halting payments. This has unfortunately affected my bill, and now I must pay $1, 174 to cover not just my bill, but my phone, however, I can't access anyway to pay for it because they deactivated my…
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Billing customer service lying to me
I called Verizon 2 times today and spoke to 2 supervisors who both promised to have my bill back to the original cost from the previous month of Sept. upon checking next bill estimates it’s still the raised price. I messaged back and all they tried to do is change my plans.
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Billing
* As loyal customer for over 20 years can someone explain to me why 1 unlimited line cost me more than my power bill each month??? Seriously I'm not much on change but this service can be replaced for a 3rd of what i pay for it and that's exactly what I intend to do
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Difficulty Canceling International Calling Plan
My husband and I added the international calling plan to our Verizon account in advance of a three-week trip. We were persuaded to adopt the monthly plan rather than the daily plan we usually use by someone who told us it would save money and would be canceled upon out return. It has not. We have been charged repeatedly…
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I’d like to commend representative Andrea Araujo
I had the pleasure of being assisted by Andrea, a Verizon agent, and I cannot say enough good things about the service I received. Andrea was incredibly knowledgeable, patient, and professional throughout our interaction. She went above and beyond to ensure all my questions were answered and my concerns addressed, making…
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free phone deal
Verizon keeps charging a monthly payment on a new phone that was offered for free in May 2024. Each time I call, they say I have to wait 2-3 billing. I have called twice now & get the run-around. They are still charging me 4 months later. Who can I call to get my credits once & for all?
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First Responder Discount
In January 2024 when wepurchased new phones and added a member, I was promised a monthly $50 credit on our bill for being long term clients of Verizon in addition to being a first responder. I've not received anything yet. The discount was to have begun no later than April 2024. When I called to ask why it wasn't reflected…
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Payment arrangement
I made an arrangement to pay the behind portion of my bill on November 11th. I received an email confirming the date in which I am supposed to pay. However, My service was interrupted for lack of payment before the agreed upon date. I spoke with 8 different reps today & not a single rep could find my pay agreement.. So my…
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Cannot get help- hours of calls and chats
On Sunday November 17, we contacted Verizon about a $20 increase in our bill. The CS agent came up with a plant that saved the $20 and was asked multiple times, no changes in our service. Immediately after agreeing and hanging up we instantly got texts that our Apple Music was cancelled. we also lost hot spot and other…
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Duplicate Account Created: Won’t Remove a Charge on an account I did not create
I switched to Verizon back in February of 2023. I have never had a problem with service, have recommended Verizon I multiple other people, have paid my bills early or on time, have had a great experience…until now. I was looking into upgrading one of my lines on my account and was dumbfounded when I got a response of an…
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Customer service issue
Stay away from Verizon at all costs or it will cost you thousands of dollars! August 2024, our Verizon account was hacked- the hacker once in my phone was able to access ALL of my information. The hacker disabled my phone, purchased a new one and added a line, copied all of my information and was able to access all of my…
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Sales tax in two counties
I have three lines and two of them are being charged sales tax in two different counties, why?
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Charged for a returned phone after multiple calls to Customer Support
My Galaxy Flip phone screen had stopped working whenever I would open it. I had taken my device to the nearest retail shop. The manager there was so helpful in looking into it and my options. Luckily, my phone was still covered by warranty so all I had to do is send the device back once the replacement had come in. I…
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$15 per month increase in a year and a half
I am tired of Verizon increasing my monthly bill, without notice or explanation. To date, my bill has increased over $15/month in a year and a half. I messaged about it with what was probably an AI. I was disconnected twice and received the following, bizarre comments before that (verbatim, btw): "I'll be transparent with…
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Swapping two phone numbers on devices that have promotional monthly credits
I currently have an iphone 14 pro max that is 50% paid off but has monthly promotional credits. I am looking to add a line for my son and get the iphone 16 pro max with promotional monthly credits. Once I receive the phone and activate it, can I swap phone numbers between the two devices and keep the promotional credits on…
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Verizon Ruined My credit
Verizon Placed me in Collections and ruined my credit. Hi So I was with a customer with verizon for about 23 days, I got a phone and a plan so they gave me 200$ credit for opening and account with them, so when I went to cancel my account and give the phone back the agent at the store told me that the 200$ credit will…
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Cannot afford to pay off service and it’ll be sent to collections
To put it shortly, I owe $914. Between losing my job and other financial constraints, I just can’t afford how high my bill got as well as of the fees I get on top of my bill. It’s so much higher than what I was initially told I’d be paying every month, almost double that amount now and I can’t really make sense of it. I’m…
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$5 increase per line (paperless bill credit)
I have 10X lines, and have been a loyal customer for years. As my needs have expanded, I have naturally just continued using Verizon as my trusted vendor for all my mobile needs. However, I feel like Verizon is losing touch with their customer base. 1. Customer Service used to have a lot of leeway to make a customer happy.…
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Frustrated and ready to call it quits after 25 years
I have been a Verizon customer for 25 years...unheard of I know. Well, in May of this year I received information about an upgrade. The promotion was $1000 towards the purchase of Samsun Galaxy S24Ultra, no matter the condition of my trade-in. From the very beginning, this transaction was HORRIFIC!! UPS damaged the first…
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International outage refund
I had received a notification in July that I was eligible for the international roaming credit for the June [phone number removed per the Verizon Terms of Service] outage. I have 3 lines that should have had the credit. I went onto my account and pushed the button to accept the credit but have not received it. I’ve called…