Billing & Payment
Mobile and home discount not applied
When I called to apply for Verizon Home Internet, the agent said I should call after the installation to join the account and receive a $25 discount for mobile + home. I called immediately, and they said it should be applied after one to two billing cycles. On my wireless side, when I clicked on Mobile + Home Discount, it…
Surcharge
I apparently was credited twice to my account, and a month later I’m being told that it is a valid charge, how can Verizon associates and Verizon’s system make this error and I still get charged for it? I was told by a customer service representative that because I still used my phone in aug. with out having a new bill I…
I am unable to access my account to pay the bill
I am unable to access my account to pay the bill
Not very nice people! Very Dishonest
After lowering my bill one day, Verizon wasn't very happy about the price so they raised it back up to original cost no big deal really but the lies and dishonesty that flooded in from the phone calls trying to get it straightened out was astounding! Sad day,! I'll be leaving Verizon very soon. I really liked Verizon…
Agreement problem
hi there, I’m paying monthly for a Samsung phone but my line should be. Linked to my iPad not this Samsung phone witch it’s not on my account.it’s already 1 year and I haven’t received any follow-up, they only sent to a ticket number: *****, Thank you so much !
Internet Gateway Return - Whiteland Indiana
I returned my Internet Gateway on July 5 in the box with the label that was sent from Verizon. I received my bill today and it shows I am being charged for the equipment due to non return of items. I have the Proof of Delivery but can get no where with Verizon help. I was transferred 4 times and they still did not help me.…
Billing
I upgraded the the 3 iPhones on my plan. I was to receive a $400 credit per phones, that was to be applied to each of the phones. The cost of the phones was $23 each and after the promo was applied they all should have beed between $11-$12 each. I have been calling every month since May to get this situation cleared up.…
Verizon representative
VERIZON PLEASE READ THIS! Thank you in advance. I recently had the pleasure of working with Daury, a Verizon representative, who went above and beyond to assist me with a concern regarding my travel charges. It was clear that Daury genuinely cared about resolving my issue. He took his time, listened attentively, and…
Payment arrangement
I fell behind on my payments due to well..Life. I contacted Verizon on Saturday, October 12 where I was given a payment arrangement and was assured that my services would not be terminated. Monday, October 14 I received a text Message that implied my service was going to be interrupted so I contacted Verizon again who…
Where do i find my account number?
Where do I find my account number?
Billing experience
I have been a customer of Verizon for many, many years. I recently woke up to a $700+ cellphone bill, even though my bills had been paid, as usual, with a text message stating that if I didn't pay it my service would be interrupted in 24hours. I called and spoke with an agent. They assured me it was a "System Error" and I…
Ruined credit score
I opened a Verizon account at, with two phones, which were supposed to be on the same plan. For whatever reason, the phones were unable to be activated, and neither phone was able to make or receive calls or texts from either phone. I went to the Verizon store and decided to stay on my current family plan. I was reassured…
How to sign up for auto pay
How sign up for auto pay
Lost loyalty discount
Hello I recently saw that Verizon had a student discount promotion. I decided that I would register for it now that I’m in grad school. I saw that I would be saving more money but now I saw that I’m actually being charged more because I lost my monthly $20 loyalty discount. I chatted with a rep but they were not helpful at…
Verizon switched out my loyalty discount for first responder discount and I have to pay more now
I recently received an email from Verizon informing me that my 5G starter plan would be increasing in price and suggesting I switch to a 5G unlimited plan. Before I accepted enrollment in the 5G plan, the Verizon website showed me what I would my monthly payment would be by enrolling in such a plan. I agreed to this amount…
Autopay
Same exact issue for me Verizon kicking me off funds were never even debit to be taken out then Verizon saying returned and a bunch of fees service has been awful since the whole outage for 8 hours so frustrated with Verizon they say it’s taken off only for it to be back on the autopay missing discounts
Auto pay non-compliance fee
I have had auto pay set up for my account on my debit card for around 10 years. Last month I had a $25.08 fee for non-compliance. Does anyone know why that would happen. The money did come out of my account.
Terrible Experience with Local Store
Encountered incompetent and condescending staff at a local store. My mother went in a couple of weeks ago to pay her portion of the bill in person, and although Verizon was experiencing a service outage, the staff said they could take her payment ($65 cash) and apply it to her account. Please note that she got a receipt…
Terrible Customer Service
About three weeks ago I purchased the new iPhone 15 at the local Verizon store. The sales rep was bouncing between customers and I was pressed for time so I cut short the visit purchase the phone and went home. I then began getting emails that I hadn’t set up my Netflix account yet, I have had Netflix for years and I pay…
Unable to speak with financial services WHY
I have been trying to speak with someone in financial services and get the run around . It keeps asking for a payment when I was told my arrangement was already set
escalate an issue
Can someone please give me the physical address for where to write a written complaint to the company? I have been a customer since April and have spent hours on the phone trying to resolve a billing issue. Each time I call, I need to wait to speak to a supervisor. Each time they "assure" me it will be resolved. I have…
Paying for device have not received
5/22 I cancelled an order for an iPhone 12, originally ordered through in store pick up. I was in a separate city for work and unavailable to pick it up. I received verbal and email confirmation of cancellation, including verification that phone had never been picked up. I also received email that I should have refund…
Promotional credit removed for iPhone15 after trade in
In November I decided to upgrade to the iPhone15, after a store associate said I was eligible for Verizon's trade-in promotion. Today I received an email stating that "Your device promotional credit has been removed from your account." This came after I sent my iPhone12 trade-in, which was in perfect working condition,…
Where is the credit for the European outage in June 2024?
Hi I was in Italy when the European outage happened in June 2024. I received an email I would receive a credit for 2 lines for two days. I have called and spoke with a person who stated to call back the following month. Today I was chatting online with someone who was not able to help me. Please assist. Don't know why it…
5G home plus internet plan
I order 5g plus internet back on October 6th online. My address qualifies for 5g. It got activated as LTE plus which is the same cost as 5G plus $45/month. I have called several times to fix this with no progress. This is for line 0977. I was also supposed to get a $200 Verizon gift card and a $400 Samsung appliance…
Charged for returned phone
I received an offer to upgrade if I returned my iPhone. I returned it and now I’m being charged $250 for the phone. Tracking shows that the phone was delivered to Verizon on 7/5. I’ve tried calling and messaging Verizon but everything is automated and not helpful at all.
CALLING ALL CUSTOMER SERVICE VETERANS
I’m not getting help when I callI recently been unable to get help with a billing dispute that I’ve been experiencing and today is my day to pay on payment arrangement and customer service will not help me. And I won’t pay untill I get help. I’d really hate to have to go through all the loops with filing a complaint to all…
Billing and Payment Support People
I have removed my payment information from my account and transferred my service because I don't agree with charges. I have tried to talk to Verizon support about this but they either tell me pay or their staff will cold transfer me because I want to talk to someone about disputing the charges. Now they sent an email…
Pure Greed
During TS Helene, when we trying to just survive, cut off from everything by flooding, uprooted trees, downed live power lines, roads completely missing, and now water or sewer we had no means by which to contact anyone. For 10 days the only cell coverage was for about 10 seconds every 4 or 5 hours when we received batches…
I’m a new customer
I just switched to Verizon last wendsday and got the phone today and it already says in the my Verizon app that my first phone bill is tomorrow what is going on