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Submitting Early Termination Fee Bill from Previous Internet Provider
Still Verizon has not fixed it yet (10/05/2024) seriously? I spent over 2.5 hours online and on the phone today (Saturday) trying to get this resolved. Finally the last gentleman that i spoke to was able to submit it for me with manager's approval. I could have thought of many different ways to spend my Saturday morning. I…
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Ineligible for bank payment
Ive been a verizon customer for years. Never missed a payment and always been on time. On August i lost my job and wasnt able to make a payment on time. HOWEVER i called verizon on time and explain my situation and we came to an agreement to pay both months on September in which i did. I notice my autopay was off and was…
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Ineligible for Bank payment
Signed up for Verizon cell service a year ago. 6 lines and a watch . No issues set up auto pay all good . Fast forward a few months and autopay discount isn't available on auto pay with a debit/credit card. Fine no biggie, go online and set up for direct bank bill pay to keep my discount. After a few months of sorting that…
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Transfer ownership for deceased
This is ridiculous. I've tried numerous times to call in to Verizon to transfer ownership to myself since my mother died. Online I'm getting an error message that isn't even addressed in the qualifications. I went in to Verizon and they were super ruse and quick to turn me around and get me out of the store because "they…
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Payoff Dead Link
Hello, we wanted to payoff phones early ‘cause they’re getting old and hate that we still have over a year to go. Kinda debt snowball thing. clicking on the payoff device link takes you to a choice of debit card or Verizon gift card. I chose debit and when it first loads you can see where it has a separate line for year…
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Refund
I wanted to trade in my iPhone 15 pro max for the iPhone 16 pro max, they told me I had to pay off the iPhone 15 pro max first in order to order the 16 pro max. They said once I received the iPhone 16 pro max, to take in the 15 pro max and they would refund me the $1399.99. I did as I was instructed to do so. I have called…
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Unable to speak to anyone
How in the world am I going to get in contact with Verizon of they have suspended my account?
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how to print out my disconnected business account billing history?
I need a copy of my last 18 bills for tax purposes, I've allways had autopay and paperless options activated for my business account. Now I need to print out these bills but they are not aVailable anymore when I log into that particular account. How can I get these bills?
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Educator Discount
I had the educator discount. I reverified my information through ID Me which caused my discount to disappear. I have been reapplying for three months in a row to reinstate my discount yet it is not reflected on my bill. I received confirmation from Verizon through my work email each time. Still nothing. Service reps say…
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Need to disable international plan
I am overseas at the moment and not able to log into my account. I had enabled the $100/mo overseas plan and want to disable it since im in Mexico now and its part of my plan. Also, i seem to be getting 3g speeds while being in Mexico so want to figure out why / how to resolve.
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How do you escalate an issue to someone that can actually solve a problem?
My autopay stopped working about 4 months ago this is how it goes. Autopay doesn't execute, I get a past past-due bill, I manually pay the bill because it is past due, I contact customer service they reversed the late fee, next bill I get a charge for auto pay non-compliance, I contact customer service they give me the…
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Payment Services Chat
Is it seriously now the new normal to have a 6 hour messaging chat, going to three different Agents, and still nothing being even semi resolved? No ability to speak to an actual human? 9 years with Verizon and I do believe it is time to change!
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Shipping label not received
I was told a shipping label was being sent and I still have not received. I would like to get these tablets returned so please email me the shipping label. I have been jacking with this problem for about 12 days now and you want the devices returned in 30 days. Kind of hard to comply if you don't send the shipping label.…
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Cancel ACH payment
Hello... I need to cancel the recent ACH payment. This was done in error and need change to a different payment method. Please help asap
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Wrong claim IMEI!!!
Filed a claim due to phone malfunction, initially stated the 'didnt recieve' my device! THEN after locating, they stated I sent the wrong IMEI!!! Even though it's the SAME exact phone & the paidonly one I've ever had! Spent 1.5 months of reps saying they would remove the $599 charge!!! Finally to be told they will not…
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ported out mobile but still paying for +play
I've been paying +play subscriptions for netflix and starz from a deal signed up a year ago. Unfortunately I forgot to cancel the subscriptions before leaving verizon mobile and now I have no way to cancel the recurring bills/payments via +play. Additionally, because I still have Fios, the reps can't locate any…
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Billing mess
I called seven times today and each time the system hung up on me. The phone system told me to hold and I would be transferred me to a live representative. I bought a new iPhone in July. I was told that as part of the “complete package”, I would receive a free second phone number and an iPad. I am also on a new “unlimited…
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Verizon Dollars not transfering
After 2 1/2 years and countless hours on the phone with Synchrony Bank and Verizon Wireless, I still cannot access my Verizon Dollars. Synchrony Bank say they have submitted the correction to Verizon and, yet, Verizon continues to blame Synchrony Bank. I have had customer service agents from Verizon and Synchrony on the…
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Billing issue
I'm not even sure how I managed to log in. Last year around November I got hacked and my Verizon cloud account was breached giving the hackers over 300 of my passwords, in December I added a tablet and phone for my assistant and my partner switched his phone onto my account. I had asked customer service to switch me to a…
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At local stores
If you find yourself in a local Verizon store, exercise extreme caution. They may mislead you into thinking that part of the trade-in credit can be used for phone accessories, pressuring you to buy items in the store—like a $70 phone case and a $60 screen protector—while claiming these come with a lifetime warranty.…
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Cash only status
Verizon!!!! I’ve paid my bill three times still on cash only status, I’m about to switch to Tmobile!
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Refund on returned equipment
Even though internet equipment was returned and acknowledged by Verizon I was billed the past 19 months at $80.31/mo for the service. Refund was denied because customer service claims there was no phone call requesting “disconnect”. Conversations with the Account Manager assured me this was remedied. Countless hours and…
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CS rep about promo
So I feel stupid for trusting them, but long story short after calling to troubleshoot a connection problem the other day, the associate I was working with told me, word for word, that she noticed that I "had an 800 dollar credit for being loyal and in good standing" I was weary of this and proceeded to spend nearly an…
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App and Online Bill Pay Not Working
I have tried to make payments both on the app and signing into my account on a computer, but every time I hit submit it says unable to process. There is money on the card, the transaction never shows it was even tried in the credit card, it just isn’t processing a payment, I have tried multiple cards. I would like to pay…
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Cash only billing
I just switched to Verizon a few months ago and had problems getting my auto pay working- I had called EVERY month to make a payment and try to correct the problem, everytime I was told it should be fine and that it was fixed. Yesterday my payment once again fails to go through so I go to my account and see that it’s now…
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19yr customer and furious
Ive been a Verizon customer for 19years. How do i know this? When I call in the say every time “First, we’d like to thank you for being a loyal customer for 19 years and 4 months.” But yet they still treat me horribly. I went in to an authorized retailer, purchased 4 new iphone 15 pros, Verizon internet and a new watch. So…
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Service interrupted
Hello! Well this is very frustrating for people that are trying to have your service! At this point where I don’t want to pay and go to other services. I made a payment arrangement and the rep on the chat stated that my services won’t be interrupted. I’m sure you guys can look at the history of the chats no? And mine still…
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My service was disconnected after making a payment arrangements
I recently set up a payment arrangement through the Verizon app, as I’ve done a few times before when I cannot immediately pay my bill. But this time for whatever reason Verizon decided to disconnect my service on the original payment date. I have tried to get support through customer service, the chat, and private…
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New line
Hello, I would like to know the pricing of a new line, transferred from an existing line through verizon, keeping the same phone or upgrading
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Bank payment ineligible
I got an email saying my bill was past due and I log in to investigate only to find out that my autopay has been turned off and I can no longer pay with bank account. Only a credit card (which I do not own). I have been with Verizon for ten nearly ten years and have never missed or been late on a payment, what gives?