Billing & Payment
Phone Upgrade
It’s been 4-5 months of upgrading to new iPhone by switching to unlimited plan. I was told that my monthly plan will stay under $108 and get deals for phone upgrades. I suggested that I do not want the increase in billing and am ready to pay upfront for phone to reduce monthly increase. i was told that it will stay under…
$200 Target Gift Card
I received the following offer from Verizon, this offer is still visible on my account. “$200 5G Home Plus or LTE Home Plus Target Giftcard Must purchase 5G Home Plus or LTE Home Plus service between 1.18.24 - 2.28.24, activate service within 14 days of purchase, and maintain eligible service in good standing for 45 days…
Being charged early term fee after having service just for 1 day.
I had my corporate phone transferred to a personal line when I was leaving my company because I wanted to keep the phone number. The process include the agent open a personal account for me and transfer the phone number to it. I then transferred the phone number to ATT and cancelled the Verizon account on the same day. I…
$200 Verizon Card
Hi! Can someone help me? I upgraded my iPhone 12 to the 15. I received a popup saying they would credit me $200 to use in my next Verizon purchase. It said it would be in the account after check out. 3 days I have nothing. Am i not looking in the correct place? Was it a lie? I wanted to use it towards something but i don’t…
Bills
Why can’t Verizon provide bills just because they changed their logo?
refund on services not ordered or used
I am having issues with Verizon's billing. I called last month and asked them to take off a Travel Pass charge that was unwanted. After being on the phone with them for over 40 minutes, they said they resolved the issue, but now looking at my new bill, they did not refund the past months but are now billing again for it…
Transfer Service
I have had the senior citizen discount for over 2.5 years on my new I phone. I recently transferred my service to just my daughter and myself, due to divorce. I was told I would get the discount by CS rep ( I wrote down her name) and she promised but, it was never reflected on the bill. She also promised a waiver on my…
Having problems paying my bill, it keeps saying you cannot add anymore funds to your account this monthly cycle.
Hi I have been trying to pay this bill forever. I normally have this problem a couple of times, but it's now not letting me. I need help now. Also not liking any of the zip.
Verizon has been dishonest about the promo order and has not honored our contract
I have been a Verizon customer for six years and seven months. On November 27, 2021, I ordered two new iPhone 13 phones during the Buy 1/Get 1 promo that Verizon was offering. This offer required me to pay off the phone on a monthly basis for the duration of the contract, which ended with this month's bill. I followed the…
Charged for two returned phones.
I have been with Verizon for 18 years. I purchased my son a refurbished XR and two months in it wouldn't update. spent hours on the phone with them setting up an esim, that only worked for one day. After 2 more calls I find out the XR is outdated. Why would they sale me an outdated phone that won't update? after having…
Complaint with Verizon store
This message is a complaint about the Verizon store located at 4151 Mountain Road, Pasadena, Maryland 21122. At the end of April 2024, I went into the store to speak about my family phone plan. I was told by the sales representative, Chaya (name written on her Verizon business card), that I was entitled to the Disney Plus…
Billing Issue
I am being told by Verizon Customer Service that the only way to file a complaint is to post here. I need to be contacted re: my billing complaint.
New $10 limit per line using Verizon Reward $ to pay Verizon Bill
Not happy to see included in announcement of use of reward $ on the Verizon Synchrony that only $10 per line can be used to pay monthly Verizon bill. I have 2 lines so that is $20. I have been generating much higher per month reward $ by focusing my purchases of the 4% discount items to that card. Will have to change my…
Cable bill
I have been trying to pay my Verizon cable/internet bill all week. I can log into the V app and click on everything else without an issue. When I click ‘Account’ the V app is in a continuous loading loop. I simply want to pay my bill for the month and be done already. Thankfully I’m a full month paid ahead so I’m not too…
Charge for VERIZON*DIGITAL CHAT E
I was charged $100.62 for "VERIZON*DIGITAL CHAT E." What is this and why am I being charged for it?
Billing issuse customer service lying to me
I was sign up at one of verizon affiliates for an additional line that i didn't ask for..was charged for month for the phone and call customer service multiple times...customer service said would help me with problems would get the charges off my bill would call me back ...and charges still there and they didn't ever…
SAVINGS
Every time I speak with a rep to lower my bill, I end up paying more than the high bill I was trying to lower. It doesn't matter how many times I tell them I want to save money, they rope me in to a new contract and jack up my bill. New customers get the big discount.
Did not receive promotional credit!
Earlier in May, Verizon was offering a promotional deal That you could pay five dollars a month for 36 months and get a brand new iPhone. We got Bill in the mail It stated that my device was $26 a month and the total was 950 some dollars over the courts of 36 months… I attempted to call That did not work. I plan to go into…
International plan nonfunctional
I signed up for a monthly international plan after getting that suggested to me by Verizon, since I'll be traveling for more than 8 days in two countries and therefore it's more economical than doing daily TravelPass charges. However, I'm now in Denmark and the cell service is nonfunctional. I have tried resetting my…
ID.me discount error message
I just set up Fios in my house for the first time and was surprised to receive a bill that didn't reflect my first responder discount, which I was assured would be present for my first bill. As many other users have complained about, I've verified my first responder status through ID.me but I'm receiving an error message…
Billing
I am very very upset with Verizon wireless!! I need to know how to submit a dispute/complaint. Verizon customer service team / financial services do not provide accurate and honest information. I have been calling on the same issue for over 3 days now. I don't feel valued as an Verizon customer. I need the contact…
Mobile+ Home Discount
My Mobile+ Home Discount was removed. My current bill I’m actually being charged for the difference in the $5 credit I received last month. I called a couple weeks ago and the rep opened ticket number INC01232639. The rep said there was an issue with the discount but would escalate. They also made a note on my account that…
Loyalty Discount
Verizon is completely deceptive! Convinces you to enroll in different discount only to increase your bill!!!! 9 years with this company and I’m so disappointed in these deceptive practices!
When can I become eligible to use a bank account again for autopay?
I recently went through some financial and banking issues and have become ineligible to use a bank account for autopay. When would I be able to become eligible again to use the bank account?
Device protection
I’m new to Verizon. Switched from Xfinity due to so many horrible customer service experiences. I initially ordered 2 lines with 2 iPhone 15 plus ‘ at a discounted rate. I chose to enroll only 1 iPhone in the device protection plan at $17 per month. Shortly after enrolling, I lost my phone. I filed a claim with Asurion…
Cannot redeem Verizon Cards Dollars
Verizon Rewards card link to cxloyalty not able to connect. You are denying me access to $1,000 I need to use before August 21st. Do not get involved.
Being charged for changing my plan
It’s unfortunate I have to write this because I usually love Verizon, but in mid February I decided to change my phone plan since I got a notification that my bill would go up $4. Since the new plan I chose was similar to my old one (other than the hotspot which I have never used) I went ahead and scheduled the change to…
Mobile-home discount
So in May many people lost these discounts due to an error on Verizon’s part, as of today my account is still not corrected and my auto payment t will post at the end of the month. This seriously needs corrected ASAP, it is unacceptable that you will take our full payment without the discounts applied.
Bill
I have been customer for over 25 years. My grown kids decided to move their line to another provider. Now my phone went up from $50 per phone to $94. And all they offered me was prepaid option. No mention on how to lower my bill. They don’t want my business
Canceled order, but haven't receieved the item or a refund two weeks later.
Hi - on 6/06, I contacted customer service to cancel an order I had just placed. It took over two hours, and two transfers to new chat agents, to be able to cancel this item. In the end, I was assured of three things: 1: I would not be billed 2: I would receive an email the following monday detailing the cancelation 3: The…