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Activate New Iphone
How do I activate a new phone but still keep paying on the old phone so I don't lose the promotional credits.
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Payment arrangements
Hi, I was trying to find a different way to pay. My bill meeting is though because I set up a few payment arrangements and promises to pay, but where I live we don’t have dominant Verizon store so I had to go into like little sides… I think I should be given another chance and break up my payment and Two or three separate…
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Phone bill
I’ve explored a bunch of options to get help but no luck. For some reason there is a bunch of added fees and charges on my account this month and Verizon is being difficult about it and won’t take the charges that isn’t supposed to be there off and I recently lost my job and I’m unable to pay all of it.y service gets cut…
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Legal Guardianship - document submission to Verizon
I have formal, legal guardianship of my brother due to a brain injury. How do I send in the Court-certified documents to Verizon to obtain Account management and billing responsibility on his behalf? Most vendors are not too difficult, but I seem to be having issues with Verizon for some reason. N.B. that formal…
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Billed for item in my account in error
Someone at Verizon allowed a person to pick up a phone at a locker in Orange, CA and billed my account for the device and charges. My bill is more than $200 more than normal. I tried to get this rectified on Sunday using Verizon chat spending over an hour with the chat agent just to be told that within 48 hours it would be…
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Need help with seeing bill
Can you please help me with seeing my bill I’m now able to see my bill
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Bill
I had 3 lines. I dropped one of them that was roughly 55 dollars a month. My bill only went down 23 dollars a month. The cost of the 2 remaining lines increased after dropping the third line. This does not make sense
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Billing and Customer Service
I placed an order for a new device last month. They never told me that I would have to sign for it when it came. I work in New York so I was never home when the device came and there was no one to sign for it. After the 3rd attempt, UPS left a note saying they are returning it to Verizon. Now I am receiving a bill from…
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International plan
We were traveling abroad I went to Verizon to get a month international plan and they enrolled me in a yearly plan when I came back went to Verizon to try to Cancel they told me that it’s almost impossible that the assistant that helped me did that on purpose so they get commission by selling these plans, I’m still trying…
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Account Cancelled//I want it back-need it back
I been going thru financial hardships and been in hospital all this month for large mass which was cancerous. I haven't been able to speak let alone move. I had someone take care of my bill for me . However, they checked my email and now I got a auto message saying account has been terminated. The account was just paid in…
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Billing
My bill is different every month. I just wondering why stay on. There is no difference. Its still Verizon e erything Verizon and pay 95 a month when u can sign up for visible through Verizon unlimited 5g for 50
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Verizon Promotions
How can I get Verizon to honor their own promotions? They’ve texted me a few promos but every time I try to redeem them they pull the rug. When I try to talk to someone they say the promotion is no longer available! How long do I have 30 seconds or it’s gone?! @Anonymous if you don’t want me to use it don’t send it.
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+play - Netflix Getting Charged
Subscribed to the offer of Paramount+ with Showtime Annual plan which supposed to give me 1Year Netflix Premium free but i am getting billed via my Credit Card; Called Customer Care multiple times and looks like bunch of noobs who is not able to see this under my accout. #VerizonCustomerCareSucks
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Inconsistency
Just a warning to anyone thinking about Verizon, don’t do it! My bill was consistently about $315 for a year or 2 and then all a sudden it’s over $500 and they can’t tell me why. I am sick of the inconsistency of the bill and support. I’ve been told many times they’d help and credit my account and still NOTHING, no credit.…
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Verizon Practices
In February Verizon called to have us upgrade out phones. The deal was that we returned the phones and there would be no charge. Verizon charged us for the phones saying we never returned them even though we have emails from Verizon saying they received them. For the last 2 months that have been promising that they would…
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CANT GET HELP
My bill is over $700 and I have one device and one line . Unfortunately I ordered my phone online (galaxy s24 ultra ) and I paid taxes on it . I picked the unlimited plan and the phone was shipped. The device never arrived and was stuck in transit somewhere. After realizing the phone would never arrive I had contacted…
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new payment card as old card expires soon
my card that is used for current payment expires soon and i need to regester a new card/number for future payments
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Payment Page Won't Load
For over a month the payment Page won't load. I've tried everything to trouble shoot it. It's an Internal issue with the website and app coding. Please get your web master or tech team to fix this issue.
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Phone plan
I’m trying to pay my phone bill
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Being charged for phone I returned
Help I am being charged for phone I returned I have all the proof I returned it I called 2 times and my bill still has not changed!!being charged 1800$ when I shipped the phone off to them
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June 2024 Price Increase
I received an alert that my Verizon bill was ready to view, nothing out of the ordinary there. Then I see my bill has gone up $7.80 so I do some digging and it lists increase on mobile protect, device protect price adjust, FED universal service charge, state telecom tax, and county tax. All increased. I find this a little…
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Just need to Rant
I regret upgrading my and my wife’s VERIZON phones. The first bill after we upgraded was $680, which I expected but the next one was $1536. VERIZON customer service informed me it was due to a $1200 promotional charge back because we were on the wrong plan to receive the promotion. After customer service switched us to the…
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Customer service thru chat or phone
I have been a verizon customer for years but the customer service thru chat or phone is not acceptable. They do not resolve issue at all. I had nurse discount for years, always reapplied when asked to. Discount fell off my account and when i notified customer service i did not get credit on my account for this. They only…
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Collections
I was a loyal Verizon customer for years until it came time to switch providers due to a long-distance move. Like any normal person I called and closed my account with an operator over the phone I reached at 1-800-922-0204. However, little did I know that this was the start of a painful journey where Verizon would take…
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Refund NEEDED Items RETURNED
Hello, my account has been getting charged inappropriately for the last three months. I returned ALL of my devices and I keep getting charged for the monthly bill. The agents said they cancelled my three device payment plans, but are failing to separate the last lines between the smartphone and the smartwatch. The ticket…
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Amex Debit Card Treated as Credit Card
Hi, any know when there will be a fix for Amex debit cards being treated as credit cards? I want to use my Amex debit card to get the autopay discount but I’m not able to because amex debit cards get treated as a credit cards
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Billing practices
Let me start out by saying that I have been with Verizon over 20Years And in my opinion they do have the best signal and Coverage ! 2024 Traded in old phones for new! I told the guy in store keep everything the same! He signed us up for Verizon cloud without telling us! He also signed us up for Verizon mobile protect when…
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2 iPads never received
On may 13th i ordered 2 New IPads for Children’s gifts. On arrival day (may 15th) they never arrived. Checked with all my Neighbors and no one had or found any of my packages. So next thing i hit up Verizon chat agent and they tell me it will take 72 hours to investigate. After those 72 hours i checked back and they said…
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Billing
Hey, I have the iPhone 12 Pro Max free from Verizon as long as I’m with them as a new account. My bill is due June 5th . The autopay date is May 30th, the 30th of every month. I paid my bill before the 30th on May 22nd. Verizon never actually charged me and I ended up having to use the funds and the next day or so, Verizon…
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Discrepancy on Credit Report Regarding Old Closed Verizon Wireless Account
Hello everyone, I had migrated my phone services from Verizon to a different carrier on July 6, 2021. Immediately following having ported my mobile numbers over to my new carrier, I contacted Verizon Support via Chat on the Verizon Wireless website to address some questions regarding the ported numbers from Verizon and…