Billing & Payment
new payment card as old card expires soon
my card that is used for current payment expires soon and i need to regester a new card/number for future payments
Payment Page Won't Load
For over a month the payment Page won't load. I've tried everything to trouble shoot it. It's an Internal issue with the website and app coding. Please get your web master or tech team to fix this issue.
Phone plan
I’m trying to pay my phone bill
Being charged for phone I returned
Help I am being charged for phone I returned I have all the proof I returned it I called 2 times and my bill still has not changed!!being charged 1800$ when I shipped the phone off to them
June 2024 Price Increase
I received an alert that my Verizon bill was ready to view, nothing out of the ordinary there. Then I see my bill has gone up $7.80 so I do some digging and it lists increase on mobile protect, device protect price adjust, FED universal service charge, state telecom tax, and county tax. All increased. I find this a little…
Just need to Rant
I regret upgrading my and my wife’s VERIZON phones. The first bill after we upgraded was $680, which I expected but the next one was $1536. VERIZON customer service informed me it was due to a $1200 promotional charge back because we were on the wrong plan to receive the promotion. After customer service switched us to the…
Customer service thru chat or phone
I have been a verizon customer for years but the customer service thru chat or phone is not acceptable. They do not resolve issue at all. I had nurse discount for years, always reapplied when asked to. Discount fell off my account and when i notified customer service i did not get credit on my account for this. They only…
Collections
I was a loyal Verizon customer for years until it came time to switch providers due to a long-distance move. Like any normal person I called and closed my account with an operator over the phone I reached at 1-800-922-0204. However, little did I know that this was the start of a painful journey where Verizon would take…
Refund NEEDED Items RETURNED
Hello, my account has been getting charged inappropriately for the last three months. I returned ALL of my devices and I keep getting charged for the monthly bill. The agents said they cancelled my three device payment plans, but are failing to separate the last lines between the smartphone and the smartwatch. The ticket…
Amex Debit Card Treated as Credit Card
Hi, any know when there will be a fix for Amex debit cards being treated as credit cards? I want to use my Amex debit card to get the autopay discount but I’m not able to because amex debit cards get treated as a credit cards
Billing practices
Let me start out by saying that I have been with Verizon over 20Years And in my opinion they do have the best signal and Coverage ! 2024 Traded in old phones for new! I told the guy in store keep everything the same! He signed us up for Verizon cloud without telling us! He also signed us up for Verizon mobile protect when…
2 iPads never received
On may 13th i ordered 2 New IPads for Children’s gifts. On arrival day (may 15th) they never arrived. Checked with all my Neighbors and no one had or found any of my packages. So next thing i hit up Verizon chat agent and they tell me it will take 72 hours to investigate. After those 72 hours i checked back and they said…
Billing
Hey, I have the iPhone 12 Pro Max free from Verizon as long as I’m with them as a new account. My bill is due June 5th . The autopay date is May 30th, the 30th of every month. I paid my bill before the 30th on May 22nd. Verizon never actually charged me and I ended up having to use the funds and the next day or so, Verizon…
Discrepancy on Credit Report Regarding Old Closed Verizon Wireless Account
Hello everyone, I had migrated my phone services from Verizon to a different carrier on July 6, 2021. Immediately following having ported my mobile numbers over to my new carrier, I contacted Verizon Support via Chat on the Verizon Wireless website to address some questions regarding the ported numbers from Verizon and…
$200 gift card
I am here like I see a lot of people due to either not receiving there gift cards or receiving gift cards with nothing on them. What is the solution to this? I switched to Verizon for the extra perks just to get screwed over. How do I receive my gift card or get that credit to my account at least.
Death of Account User with phone under BOGO contract
My husband and I purchased 2 iPhones using the BOGO special when the iPhone 15 Pros came out. He passed away. There is still a balance on the phones. (More than the resell amount it appears). If I turn his phone back into Verizon instead of paying it off, what happens to my phone’s monthly credits under the original BOGO…
Free 65" Amazon Fire TV
I have not received any information how to redeem the free tv. I look under services perks and there is nothing there. It is on my order confirmation and that's it. It said verizon would email me but no email.
Customer
Looking for recommendations for a different carrier ? Been with Verizon since 2017. However, 2 months in a row….unable to resolve billing issues with multiple agents. Update: The last 3/5 agents , ghosted or disconnected? Did not transfer me to anyone else. No resolution. Thank you!
Representative
Hi, I have been trying to pay my bill….2 hours and 4 representatives later…No help? Last month it took almost 6 hours and multiple representatives , to finally resolve. Does anyone know of a solution? Or do I have to go to another carrier? Thank you.
Ever Since ACP Ended
to I am a disabled senior on a fixed income, I just paid $306 on 5/30, then I get a text that I will have to pay another $179 bill by the 11th, my full balance is $209 totaled by the 21st, tried to make a P2P of the full balance Igor the 21st or either make a split payment but the system will not let me, so I call…
Payment Arrangements
I have a payment arrangement for today! I am in the hospital and can’t pick up my paycheck until the release me which is suppose to be Tuesday 6-4-2024. I have tried to modify it in my Verizon and I don’t see an option. I know I need to cancel the arrangement and redo it. Help please
Missing bill, terrible support
So I have paperless billing for FIOS, because Verizon discounts if I do that. But... my April bill is not in my bill history. My March and May bills are there, but not April. The April payment (which would appear on the April bill) is listed in the payment history. No payments are missing, but the bill is missing. I need…
Haven't received a refund for AppleCare+ that was purchased through Verizon but never received / activated.
Over a month ago, I ordered a new iPhone through Verizon and opted to include AppleCare+ (purchased at the same time through Verizon). I was charged for AppleCare+ and the upgrade fee from Verizon for the phone and the taxes. I had to cancel the order 2 days later since the phone was never ready for pickup. Verizon…
Overage alert
I got an overage alert and my other lines are low. Please advise how to not get charged an overage fee for the one line that is high.
Overcharged
I have been dealing with a problem for almost 2 months now with this company the the most concerning part is about a month old. The was overcharged for a service that I wanted so I quickly canceled the service and asked for my next months bill to be corrected so I would not be charged for the service that I didn’t want…
Free 65 inch tv
Anyone else have to call Verizon about their free tv tile not letting you redeem it. I called yesterday and what do you know the tile has now been removed from my account. Talk about false advertisement
Verizon Billing Support
Verizon requires a 2 step authentication when logging into their portal to access. I had a prepaid account that was associated with my login access. I additionally had another group plan that was on a normal account basis. Recently I cancelled my prepaid which caused my inability to access the portal. Of course, I cannot…
Phone service
I have a payment arrangement for 5/31, my service was cancelled even though I have a payment arrangement and set it up prior to my service being disconnected. I even confirmed in the chat on the verizon app, with a customer service representative that my service would not be interrupted since I set up a payment…
Past due account
I lost my SSI and have been applying for jobs but have had no luck. I'm not able to pay my bill. I just got an email that my service may be suspended in 48 hours. Will it actually be suspended in the amount of time the email says? I have an IDD but the Affordable Connectivity Program is no longer accepting new applicants.
Obligated to sign up for a credit card
I became a Verizon customer two months ago. I signed up for home internet only. I was told I should ask for paperless billing and sign up for autopay to get a discount. I did that within 2 days of signing up. On April 1st, 2024 I got an email from Verizon congratulating me for enrolling in AutoPay. On April 17th, 2024 I…