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Bill
How do I access bill
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Network Extender
When I moved in to my home in 2019, Verizon offered me a FREE Network Extender. 5 years later this one is freezing out and when I called them for a replacement, they said NOT for free. I said, well send me a label to send this one back. They were like “no thanks, you keep it.” They want me to buy one even though I have…
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Refund for Unreturned Equipment Issue
I’ve called Verizon 3 times regarding the equipment I sent back for 5g home internet and asking for a refund. They received it one day before the grace period ended but I was still charged. 2 out of the 3 times I called I was assured I would get a refund but never got it, this was the 3rd month that I called, and was…
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Inaccurate billing etc
I have been having multiple issues for at least 6 mos with no resolution!! I have spent many many hours and days into months trying for resolution! I am being charged double for one phone! I am unable to get Verizon to take autopay from account, I keep signing up but nothing happens! So they are charging me the 100.00 plus…
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Verizon Increases Phone Bill Nearly 4X (~$500) After Mother In Law Dies
Your customer service representatives have caused more harm than help. After my mother in law died, my new bill was not what I expected it to be (I was expecting it under $100 after asking two reps about my situation). Despite attempts to help fix the issue, my bill increased to $696! And the only way I'm told this problem…
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"25% account discount" in my acount has been delected without any notice and explanation.
As a customer for Verizon wireless service for 13 years, I have received "25% account discount" from my monthly bills. On November 2023, Verizon suddenly removed this discount (~$17.50) from my bill which has increased my bills up to date. The change of discount was not informed to me via email,alert, or any texts from…
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USPS mailed bill payment for May still not processed
Jan-March 2024 Verizon Wireless processed mailed check payments by converting the check to electronic check and therefore processed through ACH in a day or two. Starting April 2024 Verizon Wireless changed payment processing- they now must physically get these mailed checks to their bank , Mellon Bank of NY and process…
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Surprise Increase in Billing
I've had my family of 5 with Verizon for 6 years, and up until recently have been happy with the service and the billing. In December, I hesitantly upgraded several of our phones on their Free Phone Promotion (I paid the tax and activation fees), but I say hesitantly because I didn't want any changes made to our existing…
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Recent problems with mailed wireless payment
Anyone else had a problem with your most recent Verizon Wireless mailed payment not yet received by Verizon at their NJ location?
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verizon wont refund a charge I was told I wouldnt have to pay
I did a trade in at the end of February. I sent in my old phone on March 3rd and the tracking number shows that it was delivered March 6th. But I noticed on my bill for March-April that there was a $500 one time 19-36 month charge. I looked into this more and found that the reason is because the status of my trade in is…
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2 days of Service and Denied the Student Discount
Im in 2 days and fighting battles left and right. Chat is useless, no help at all, just a time burner. CSRs dont care, dont call back as promised. It shouldnt be this hard to get service and it just be as it should be with no battles to fight. The info I get varies from CSR to CSR. Prior to buying a phone I was told I…
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Bill
I have been a loyal Verizon customer for 16 years. I decided to upgrade my phone, and was told by the in store sales rep about the amazing home internet. 30 day FREE trial, $45 IF I decided to keep it. I was told to take the box home, plug it in and try it out…. for FREE! At no time was it explained that an additional…
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Review
How do I send review for absolutely horrible customer service?
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Loyalty Plan Not Working
My plan clearly states, and was verified by the representative who sold me the plan at my Verizon store, that I would receive both AutoPay and Loyalty discounts, but that has not happened and I want to know why. I would not have signed up for that plan otherwise.
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Multiple text messages
I received the following message 13 times yesterday. We typically never go over our amount. We may receive one message one day before the close of the billing cycle. It interrupted the day, Sunday, and forced me to agree to an increase billing amount for a plan that I had no time to think about. I only had the opportunity…
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Phasing out customer representatives!! Anyone tried Mint Mobile?
There's a reason Verizon makes it impossible to talk to anyone anymore. Especially people who talk to you like a human. I called about my bill and after fighting through the automated system, the community forum AND the website I finally had someone call me. To tell me the EXACT same thing the automated system did. Don't…
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Disconnected After Making Arrangement
I have been a Verizon for over 10 years. I had a payment arrangement setup, I paid the first installment, then when the second installment was due I got an email from Verizon that says, "Thank you for making a payment ahead of the scheduled date. We canceled your future payment for this billing cycle to avoid overpayment…
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Verizon not honoring promotion after 6 months and confirmation that I should receive the promotion
In December, I traded in my phone for the offer that indicated if I upgraded my line to the highest tier that I would receive $1000 in credit for my current phone and apply it to the upgrade to the newest iPhone. There was a bunch of mix up where my line didn't properly get upgraded and Verizon lost track of my trade in…
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Mishandled account creation request
Hello I have requested for verizon wireless account with 5 lines with 5 new devices but to deliver 5 different mailing addresses on November 10th. So there were 5 accounts created. After receiving the devices, 4 accounts were transferred to 5th account. While transferring the 4 accounts there was balance left on each of…
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Bill increase
I just got off a chat about an increase of my bill. Terrible support. Snippy agent just kept repeating their line to check my bill
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Verizon not honoring promotion 2023
Last June, I took advantage of a trade in promotion. I traded in my I phone 13 for a 14. I have yet to see my $ 1000.00 credit. I have called at least 4 times over a 10 month period to get this resolved. And although everyone tries to get it fixed and promises that I will see the $1000.00 credit in 1-2 billing cycles, it…
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Verizon doesn't accept any payments
I can't pay for the phones I am trying to purchase! The message I get says that Verizon cannot accept my form of payment at this time. Or when I work with a rep and they send me a link to pay, the message says payment failed. All of my banks say they see that they release the funds and the issue is with Verizon. I’ve also…
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apple music perk
I have apple music as a perk in my plan but every time I try to set it up its asking me for my credit card, Why would I use a credit card when its included in my plan? How do I get this to work??
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How Verizon treat loyal customers
2 months ago someone bought 2 cards each for 100 dollars I called the first day they showed up in a email. They told me to wait to see if they show up on my bill so I waited for 1 month then called back they this was going to be on my texted bill so I waited another month Then when the bill was due I tried to have it…
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Loyalty discount
We originally had our bill with the loyalty discount applied and everything was fine, the bill for some reason went up $10 and I seen that they had a nurses discount. I decided to try and see if this would help our bill. It took our loyalty discount off and applied the nurses discount and made our bill $30 higher. I didn't…
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Bill Charges
I have been having problems since March 2024. i called to order new phones. Paid of the phones on the account to upgrade. When I went to pick up one of the phones at a local Verizon store, the number entered was incorrect. So they had to cancel the other order on that phone. (Never got refund for extra services charges)…
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Account
Has anyone else had Verizon take money through online banking when they knew and acknowledge that the phone that is being billed for has already been returned. And Verizon knows. Verizon was contacted days ago when I received a bill for that phone and I was told since they couldn't find it I should just be okay. Is that…
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Bill payment
My bill is 950. I recently had a death in my family and can’t afford to pay bill until next week. I can’t do an arrangement. What options are there so my service doesn’t get interrupted. I told them I can pay in full next week. But I don’t know what to do. I really can’t let my service get interrupted because I needed it.…
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Trade in promo
It's crazy how these companies do buisness Traded a phone in for the s24 any phone any condition promo The sales person assured me my bill would not change as long as I turned in the trade in However my bill has never been the same!!!!! Calling over and over again getting tossed around and promised a callback which never…
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Overage charge with carryover data?
I just got a data overage charge for the last billing cycle even though I have .35 GB carryover data currently showing on my account. I don't understand how this is possible. Can someone please explain?