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Apply Trade In Credit or Return My Device Please
I switched to Verizon through a trade-in credit promotion for the iPhone 15 Pro ($1000 credit) and mailed in my iPhone 11 Pro which qualified for it. Verizon Support has multiple times confirmed that they've received the device and UPS tracking shows that they have. I've received emails saying that Verizon has my device.…
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How can I avoid being double charged on a 5G internet router replacement?
Hello, I reached out to customer support to troubleshoot my 5G gateway. Some of my devices had been experiencing serious internet lag. Customer support said that they would send me a new device, and I could return my old router and receiver. Little did I know, the agent signed me up for a brand new line. I was charged for…
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Mobile + home discount
Anyone else still unable to get the Mobile+Home discount? I’ve called customer service multiple times but they can’t seem to solve the problem. They claim I’m already enrolled but agree that I’m not getting the discount. The store where we bought our phones has been worse than useless. What a joke!
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Rebates
2 years ago we went in to Verizon to get new phones because of the promo that you had at the time, it was $700. per phone and we purchased 5 new phones and sent our 5 used phones in, it is 2 years later, over 80 hours on the phone with Verizon, today we were hung up on 5 times. It seems to me that if Verizon can put you…
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Problems with black friday promotion
As anyone else had issues with the 2023 Black Friday iPhone upgrade promotion? Was the promotion for a new apple watch only if you ordered a new phone line of service? I ordered a new phone as an upgrade to an existing line. At the time I was told that the free apple watch promotion was valid and would apply to my account.…
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loyalty discount
Along with many many others here I had a loyalty discount for over 10 years. When my bill kept going up I was trying to bring it down. I saw a teacher discount and it did not say - anywhere - that you could not have more than one loyalty discount applied so I stupidly clicked on it. Verizon immediately switched out my…
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Verizon Wireless
Has anyone else been swindled out of their device? They acknowledge receipt of the device and tell me it went missing.
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International calling plan scan
For others who posted here. I indicated when to stop my international calling plan at the time it was scheduled. I also terminated twice after returning home. They just keep billing and saying I never turned it off.
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Autopay Error
Credit line has horrible customer service. Autopay charged only $2.69 instead of $400.51 Now I have an outstanding balance and no one explained why. They state its my fault but thats what the statement had $2. Will no longer be using Verizon Visa. Subcharges they do not explain nor billing cycles to align autopay.…
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Billing
We went to Verizon store last Nov. My husband's phone was receiving 20-30 sales calls daily. The person that assisted us said there was nothing we could do, since we had filters already on the phone; and that we needed to get a new number. He stated that they were having a special and we could get a lower monthly charge if…
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New plan
I want to go to a less expensive plan. The new plan is $6 less than my previous plan. In the new plan detail, my bill goes UP $45. WHY?
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Payments
I want to change payment methods, on, a bill, I, already paid
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Device credits with return
Let’s say I purchase a phone from Verizon worth 700 on a promotional plan, so I get a $20 credit per month to pay for the phone. I purchased it at Costco, so the return period is 90 days rather than the usual 30. If I return it after 89 days, I get my sales tax back, but what happens to the accrued device credits? If there…
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Verizon rebate not recieved
Hi, I purchased verizon home plus internet on 12/21/2023 & still have not received the below. 1.XBOX - Showed initial shipping by 1/12 and after first follow up agent told will receive by 1/25. Second follow up agent informed wait till 1/31. Third follow up agent informed wait till 2/5. Fourth follow up agent informed it…
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billing issues
I have spoken with no less than a dozen representatives that have said they will fix my issues or that have appeared to fix my issues. I need to speak with a billing supervisor that can look at my account and spend the time to really fix the issue so there are no further problems with my billing. Each time I call or chat I…
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Edit and/or cancel payment
My app glitched and I closed out and went back in to finish making my payment, I didn’t realize the payment method switched and the incorrect method was chosen. I need to edit or cancel it ASAP so I can make another payment with the correct payment method.
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Billing credit
Verizon’s ability to credit customers is out of control !! As of now I still can’t get them to credit my account properly since August. My monthly bills have been higher every month and there is no concern from Verizon’s customer support. Every time I call I get promises from supervisors and live customer support that…
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Teacher discount
I went through a long conversation with Verizon, changed my plan and was told my future bills would be around $177. When I got my actual bill it was more than that. I even took a screenshot of the "what your future bill will look like" when I was at the store talking to the mgr. Now through several calls to Verizon, I'm…
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Reconnect fee
I have about 10 lines on my Verzion account and I have a reconnect fee of 330$ that will make my bill at 725 as I will be losing phone service as I won’t be able to pay such a large bill 2/21! I have been a customer since 2018! It’s hard right now! Everything has went up! No Breaks! just how can this be so Verizon?
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Promo Correction for Trade In's
Hello. I recently switched jobs and needed to move my families three lines to a new business account. I recently traded in 2 phones back in November for $830 and another phone about a year ago. I was told the only way to keep the trade in credits, was to switch to a new business account. Once the lines were transferred, my…
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Zip code not recognized for app set up
My Verizon app set up wants a zip code for verification. I have no bank card on my account (read other complaints). I tried two different possibilities and still can’t get past it in order to set up the my Verizon app. Any ideas?
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Verizon refusing to adjust promotional credit for phone that was advertised as free
I am beyond frustrated. My husband and I have been with Verizon for 18 years, we haven't had issues up to this point. I ordered 3 iphone 14 phones for our kids for Christmas on Black Friday that were free with upgrade. Two were delivered, one was stolen in shipping and we never received it. I opened a ticket with Verizon…
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Promotional Credits not Honored
switched over to Verizon Wireless after being with AT&T for 20 plus years. During the time we were thinking about switching, there were several promotional credits being offered for new customers. There were the usual trade in values for iphones, $150 off apple watch, and Bring Your Own Device Credits (BYOD). We brought…
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Payment investigation re. NFL Sunday Ticket - still no resolution!!
I purchased a new Pixel phone last fall and was sent an email (which I still have) offering me a free season of NFL Sunday Ticket… assuring me I would never be charged the $449 cost. Shortly thereafter my credit card was indeed charged for $449. I have reached out multiple times for assistance with this and been told it…
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Trade-In Promotion
On December 24, 2021 I traded in my iPhone Special edition for an iPhone 13. I paid $200 up front, and was to be charged a device credit for $26.66 each month, with a promotion for the same amount that canceled that out. In August 2021 I called to see if I could stay on my family plan but receive a bill in my name, so I…
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Trade-in credit posted to Line Not in Account
Verizon added temporary lines to my account until numbers could be ported from another carrier. When Verizon received my old phone, they approved a full credit. However, the credit was incorrectly posted to one of the temporary lines which has since been terminated. Despite hours wasted on six chat sessions and phone calls…
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Taking money out of my account after I paid them
I paid my bill and they went ahead and took money out of my other account and pay the bill again and say that I owe them both those payments which I only owe them for one payment. Do you think you get your money back? No how do they have the right to go into your account and take money out of it? I'm not on auto pay so how…
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Paying off device after switching to SPECTRUM.
So, we switched to Spectrum for the $29 each line and I have a full service store available close by. Not all Verizon stores are full service. Meaning, you can pay your bill at every store. And When you switch, your My Verizon app no longer works, you can't see or pay your remaining balance on your device. So, I called…
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[URGENT] Verizon BYOD Credit Billing Issue - 3 months with no resolution!
I'm at the end of my rope with Verizon... Let me start out by saying that I don't know what happened to this company, but their customer service used to be the best of the mobile providers, and now I can confirm it is 100% the worst. I have never received such poor customer service in my life as I have received from…
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Trade in
I’ve sent two iPhones in as trade ins that got there on the same dsy. Verizon admits they have it but can’t seem to apply it to my account to be me credit . This along with countless billing issues with my first bill and customer service reps that can’t understand me make this the worst transition ever. I can’t believe i…