Billing & Payment
Customer service
Every time I have to call or go into on of your stores I dread it. Either employees have an attitude or the people on the phone give you unrealistic information. This is like the worst service I ever had.
Bill
So after 23 years I quit my service with sprint because it just doesn’t work well in my area but also my bill had gotten huge with no explanation. It’s just my husband and myself and we’re basically old so we don’t use our phones for much . So I switched to Verizon having heard such good things about them . So in two…
Amazing customer service today
I want to commend LaShundra in customer service for her extraordinary work on a very complex, nearly intractable billing problem I've been having with Verizon for almost 2 months. Long story short-ish: we transferred 4 lines into Verizon in December 2023 and received 4 free iPhones as part of a promotion. Verizon had some…
File Corporate complaint
I really would like to know how to contact corporate office. My experience has been rocky for a new customer. I reached out before my phone was due on chat to set up a payment arrangement, I was told by the rep that they couldn't because my bill wasn't due for another few weeks and my phone would not cut off. They even…
Customer Service
I am TRULY frustrated with Verizon and their business practices. From the Financial Services team, the retail stores and managers, and the sales department (on the phone and in store). I opted to get the early upgrade that I WAS OFFERED by Verizon to the iphone 15. I agreed to it because I was told that I would get a $600…
Refunded for the Apple music I couldnt activate.
How can I get refunded for the 3+ years Ive been paying for apple music and couldnt never activate
$200 VISA card JOKE
We switched 4 lines and got all new iphones and 2 watches in October 2023(came from AT&T, and were told on the phone we would get a $200 ecard for each phone..We got 3 of the ecards on Jan 4th ,and finally got the 4th ecard today (3/1).But when my wife called to use towards our bill,she was told they have a $0 balance(Even…
Device upgrade
Hello so my payee is sending a check totalling $388.79 is what I owe left on my pixel 6 pro at this current time. I was wondering when it is paid off and upgraded can I close that line and just have my tablet and service and pay for that by itself thanks. I'm thinking of switching to another provider for just my phone…
How to file a formal complaint about an employee at a Verizon store?
I was provided incorrect information regarding my contract. I had a paidoff device and was looking for an upgrade, the employee specifically said I would be able to trade in to get a flat discount on a new device instead of trade-in credits. I specifically stressed on this requirement insisting I will be able to payoff my…
Mobile + Home Loyalty Discount: Still nothing
When we first looked into switching to Verizon Wireless back in August, a customer service representative said we would receive a $5 Mobile + Home Discount AND a $5 Mobile + Home Loyalty Discount, since we have had Fios for years and years. Finally on our December bill, we received our Mobile + Home Discount of $5 but…
Over payment
I double paid on my account. I paid over the phone today, then I get non-payment notice saying that I didn't pay! And I was forced to pay to use my phone. How do I cancel one of my payments? The text also said that the finance department wasn't open today, and I have to wait until Monday to call them Poor customer…
Refund for the positive balance
My company was going to purchase a tablets for me. I called customer service and they said that I was able to overpay my bill and the positive amount can be used to make any initial payments towards adding a line ( tablet) so there was a 498 dollar credit on my account and my phone was paid off so I had financing power.…
Been trying to get Verizon to apply my promotional credit for 8 months.
So this started 8 months ago when I saw a trade in for a new iPhone 14 pro. I went through with this online promotion and sent in my iPhone, I was promised 1000 in promotional credit. Was told that my credit would be applied the next 2 billing cycles. fast forward to that, the credit has not been applied. So I contact…
Billing issue
I did a trade-in for two of our phones on June 2023. After seven months I am still waiting for the $1,000 per phone credit, This is after calling seven times and being reassured the phones were received and not put into the system. I’ve been told the case is being escalated and should be fixed on my next bill. Also was…
Still waiting on Promotional Credit...
Back in Feb 2023, I pre-ordered a Galaxy S23 with a promotion to trade-in my old S10e for $800/36 mo. The promotion clearly stated it was for payment plan or full purchase. I purchased in full. I completed the trade-in after getting and setting up my S23. My trade-in was accepted, but the problem was the amount of the…
Promotion ?
Wow. Everyone warned me. Signed up during the iPhone iPad and watch promotion. Was assured my bill would be under 140 per month. I just coughed up $360 for a phone bill and saw my next bill…$1400. Apparently I wasn’t signed up for that promotion and I now owe money for phone. So ready to send this stuff back to them and…
Trade-In Revoked Months Later
Has anyone else experienced a similar issue with Verizon? Got a couple of emails today, 3/1/24, telling me that the trade-in I completed and had confirmed back in October 2023 is essentially being revoked. An $800 credit down to $25. The reason listed is that my old device got to them late, even though I got confirmation…
Switching sim cards
I have a Google pixel 7 on a Verizon payment plan/contract. I recently bought a Samsung S2 3 unlocked on Amazon, I was wondering if I can switch the sim card to that device (that is payed for fully) and keep the payment plan unaffected on the pixel 7 ( that has a payment plan threw Verizon) . just wondering if it would…
Streaming inflight
If I stream on a flight how will it appear on my Verizon bill?
Verizon not honoring promotion
I tried reaching to customer services numerous times regarding the promotion $1900 promotion on us (Phone, IPad, IWatch and Beats on US). I have not received a formal response from Verizon. See both links below with the aforementioned deal: https://www.verizon.com/about/news/apple-black-friday-deals-2022…
Seeking Guidance
I'm reaching out to share a situation that, although it might seem minor in monetary terms, has significantly affected my relationship with Verizon and, more importantly, my personal life. This isn't just about the $19.88 I was billed after closing my account in 2016; it's about the principle of the matter and how a…
Discount - not applied to bill after 3 months. How long should I wait?
After 3rd resubmission, finally qualified for a discount but has been 3 months and still not applied to my bill. How long does it really take to have qualified discount applied to a bill?
Verizon collections
I received a notice from my credit report that I had a “closed account” with Verizon. This took my credit score from a 800 to a 696!!! Down 104 points! In August of 2023, my husband and I got onto one account. I paid my bill and also the joint bill. I NEVER received a phone call, bill in the mail or text message about a…
False billig remote
does anyone else get locked out of account and disconnected when a month behind I was for five years and now they turned everything off and I can't speak to anyone its all automated so much for valued customer lol I will file with the BBB what happened to people service
Will I Receive A Fee If I Text Someone From Canada?
Hey Verizon Community, 2/27/24 I want to know if a person from the U.S. will get charged a fee when texting someone who lives & has phone from Canada. If so, what is the fee that Verizon charges their costumers, who use an apple iphone? Do costumers get charged when making phone calls or Face Timing a person they know from…
Changing from iPhone to Samsung while still receiving trade-in credits
Hello, I am receiving conflicting information so would like to confirm regarding changing phones and keep receiving trade-in credits. I recently got iPhone 15 pro max with payment plan of $33.33 monthly and getting trade-in credits of $27.77 every month for 36 months. I want to keep my existing line(phone number) and have…
I have tried everyway possible to have my issue resolved using Verizon Care Agents. Verizon got paid, but still hasn't resolved my issue.
I am utterly fed up with Verizon at this point. I have spent hours on the phone with agent after agent and the only thing accomplished was wasting my time, added aggravation, and no answers. Yet Verizon got its money no questions asked. The short story I voluntarily suspended my second line for one day. Even though its…
Cancel a trade in
I opted for the $800 promo trade-in. I know if I cancel the trade in, I will be responsible for that amount on my bill. My question is, will that be a lump sum or a monthly payment?
Give me my trade in credit or give me my phone back!
So on November 13th I upgraded with trade in. Mailed my phone back, confirmed by several reps and my tracking receipt it was recieved by Verizon on December 6th. Since them I have waisted countless hours speaking and chatting with different reps who all assured me they fixed the problem. The best part is yesterday I spoke…
CANT Pay my bill
I try to pay my bill using app it says use a different payment method