Mobile Devices (Archive)
Mobile Data Usage and HotSpot limits
If i have unlimited data, why is my mobile hotspot limited? Verizon made a mistake andbsold me 5G home internet. Turns out i don't have service in my area. I have no internet now until i get my fiber installed next week. I was changed to a different plan for one month for unlimited hotspot, which i have since learned does…
apple watch
I purchased my phone a month ago. The promo was supposed to include a free Apple Watch. They did not have any watches, in-store or online. When I contacted Verizon later, when they had watches in stock, I was unable to get the free watch due to the promo ending. Has anyone else had this problem?
Jetpack set up
My old jetpack was getting hot, not working correctly, so they sent me a new one. They told me I'd have to install old SIM card into the new device, but the new device came with a SIM card. The SIM cards were not able to be removed to a point that I felt I was going to break it. Called support to get help. All three times…
Inseego M21005G will not boot past logo
Just about 1.5 years old and the hotspot will not boot past the logo. Was working fine in our booth and then died and left me in a bind. I have tried all reboots, resets, etc. Any thoughts? Thank you! Terry
Orbic Hotspot faster wifi download speed
Can a wifi booster help the Orbic Hotspot internet download faster ? I already have an outside signal booster that works better for the internet but not as good for the phone signal. I am in a rural location.
Orbic speed 4G LTE
Is there anyway to contact a tech by phone? I try to explain my problem to the 800# people I get routed to but I do not seem to be able get the answers I am calling about? I typed a question earlier here but some how I lost it today? Thanks Bill
GizmoBuddies
How do you get the option to give a contact Gizmobuddy permission when it is not an option in the drop down on gizmo hub?
SMARTWATCH150 failure to honor
I purchased an Apple SE watch for my son last December for Christmas based on Verizon’s promise to give $150 off with code SMARTWATCH150. I entered the code and was charged the $21 in taxes. I have called at least four times asking why the two bills I have received sense purchasing the watch still do not show the credit.…
Old Verizon 4g lte ellipsis tablet won't power up
My old 4G LTE would not power up. I replaced the old battery with a new one. I'm using the same charger that I use to charge my Android phone. The new battery has not made any difference. I've tried all the suggestions in the Verion troubleshooting section to no avail. The tablet is still dead. Any help would be…
Call 911
I want my daughter to be able to call 911 with her watch like she could on her old TickTalk watch and her friends can on their other kid’s watches.
Ever since we have new router I cannot air print. How do I connect my I pad to my printer?
Terrible customer service
* Unbelievable. We went into a store to order two new phones and two tablets in December with the Buy More, Save More deal. We thought we had ordered them as we were not told otherwise—we were told the phones had to be ordered and we could pick up all 4 items when the phones came in. We were notified the phones came in,…
FINALLY......Received my new tablet!!!!!
01-11-23 To: VERIZON Just wanted to thank you for having an On-Line Customer Service Rep. Employee, “Jessica” of Minnesota!!! After 11 phone calls since Aug. 16, 2022 (some of which I was on the phone for 1&1/2 hours!!!) dealing with customer service reps & tech support supervisors, she was the one & only who saw me thru…
jetpack serching
my jetpack is only serching not connecting help
Verizon Gizmo watch, volume to low
The volume on the watch at 100% is barely audible. Is this a defect or is there some other way to adjust the volume on a system level?
Apple Watch price not honored
I purchased an Apple Watch 11/27/22 with a deal I accepted in the Chat session for $10.55/month plus line charge. I have all of the chat transcripts to back me up. They are now saying price is $16.83 per month plus line charge. Today I had one rep who was very understanding, but then he sent me to one of his managers. The…
Verizon messages on Samsung watch
How do I get Verizon messages on Samsung galaxy watch?
Orbic hotspot problems
I've been asking kind of the same question about this Orbic hotspot device for a while now. I get answers from people asking for more details abou the problems I have. I reply and everytime I get my message back saying it cannot be delivered??? 1. When I try to hook up all kinds of networks show up but not mine. I usually…
Call iPhone 14 Pro from Apple Watch Series 8
How do I call my iPhone 14 Pro from my Apple Watch Series 8 when they are out of each other's range? When I try to do this, Apple Watch prompts me to enter a password. Password to what? Verizon?
Galaxy Watch 4 and Number Share - I would like to be wrong - Did I get Duped
I recently bought and setup a Galaxy Watch LTE version. I have learned much through trial and error, research and hours on the phone with Tech Support. Here's what I think I know 1) Number sharing is somewhat of a misnomer. It implies that your two devices are actually linked and anything to and from one number is…
Error code 109 connecting to mobile plan on new watch. This appears to be a known issue and no one in tech support can fix it.
Customer service chats
I don't know what it is about message a customer service. They message back and then don't reply back for few hours. Noone no problem and they just pass you off to someone new. This is about worse customer service I have dealt with. If noone can message you back then way connect to a agent to be left hanging by one. Trying…
mi fi jetpack
My wife recently went to a local Verizon store and inquired about my older mifi jetpack. The sales rep told her that I should not even bother to upgrade since Verizon is "building something" where a jetpack will not be needed. Does anyone know what that is? My older jetpack is not disconnecting frequently. Appreciate any…
Can I use mobile hotspot with thermostat
I have a house that's 3 hours away. I'll visit once or twice a month. There's no cable or fiber to the house. I'm entertaining satellite internet, but it seems like speeds are better with a WiFi hotspot. The not so orignal idea I have is to use a mobile hotspot with my Verizon plan to monitor the HVAC. I've upgraded my…
Jet Pack
Do you have to have a jet pack with you when not local and using iPad?
Apple Watch SE GEN 2 - Problems Setting up "Find My"
So we got an Apple Watch for my kid. Obviously one of the major features we'd like to use is "Find My" for keeping track of his location. When I launch the Find My app on my iPhone, his watch shows up as a device but it says "no location found". I've gone through all the watch's settings and turned on anything to do with…
Implicit rule you must known before wasting money on Smart Watch Unlimited plan
I learned that Verizon has a smart Watch plan that work for BYOD, https://www.verizon.com/plans/devices/smartwatches#tab-nav, so I happyly went to Portland during Thanksgiving holiday and bought an Apple Watch SE2 for my little son and hid it as an Christmas gift. Two days ago, I placed an order on it and get this Smart…
Galaxy Watch 4 Activation.
I purchased an unlocked Galaxy Watch 4 LTE from Amazon on Prime Day. I have checked numerous times and made sure that is compatible. After digging through the forums here I've come to learn it is very difficult to connect and activate the Galaxy Watch 4, with issues arising even for people that purchase the watch directly…
Brand New Gizmo 2 watch Microphone not working
Purchased a new gizmo 2 watch and the microphone does not work. Did a software update and a reset, but it didn’t fix anything.
Ordered new Apple Watch
How long is an estimated wait time to receive my new APPLE WATCH that I ordered through VERIZON December 14, 2022 . I can not find out any information. I know I see these watches in other stores!