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Network coverage
I switched my provider from Att to Verizon thinking that I would get better network coverage in and around the Denver CO area. I was wrong. Coverage is only good in the city, if I go outside the city for example Aurora, East Denver, Lakewood, Arapahoe county, Littleton and Castle Rock signal strength I receive is 1-2 bars,…
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How to get support for poor signal strength?
The Verizon service in my neighborhood in central NJ has deteriorated significantly over the past year or so. I somehow think it had to do with the transition to 5G since it was around that time. It has nothing to do with phones - I have a Samsung S20 and there are 4 Iphones in the house with similar issues. We used to…
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I accidentally changed my phone number, is there any way i can return the old one?
* I accidentally changed my phone number, is there any way i can return the old one? HELP, I change my number on accident instead of my sons. how can I get my number back? I just changed it not even an hour ago.
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Network Extender Not Listed as Device
My Verizon LTE Network Extender is up and running. Calling #48 confirms it is working and I can access the device from a computer on the local network to change the time zone. However, the Network Extender does not show up under Devices when I log into the My Verizon account and so I am unable to follow the directions for…
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Service added onto account without consent
I went to a Verizon corporate store yesterday to fix my son's phone. Since I'm an account manager they said they needed to send me a request to gain access to the account. I've done this in the past before. The associate told us his SIM card was bad and needed to be replaced. That's it. He replaced it and told us we should…
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Issues installing Holafly esim
I purchased a Holafly esim for my upcoming travels to Portugal. When I tried to install the esim, an error message said that my carrier (Verizon) has to unlock my phone to allow for this.
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LVP2 won't hang up
If a caller ends the call, the LVP2 does not hang up until after several seconds of "busy signal" are received. This causes the answering machine to record a "busy signal" after every call. It is as if the LVP2 device does not recognize the "call termination signal". A "normal" cell phone ends the call immediately after a…
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Signal in 80003 region
Since I have moved to this zip code service has been very poor, both voice and data. I recently moved and near my own home I have seen the SOS indicator on my phone couple with not being able to access data services until I drive miles down the road. Each time I talk to Verizon I get passed around to the next support tech…
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Where and how do I report cell service outages?
This web site is so poorly laid out there is no link for reporting service outages, live chat is pointless. Cannot make or recieve cell calls from mulitiple phones from different accounts. Location is in Oakley CA
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Verizon messed up my order and won't resolve the issue
I recently ordered 4 new iPhones for my family. We wanted to upgrade our existing iPhones to the new 14 pro iPhones under their 'trade-in' program. Should be simple enough right? Verizon sends me new phones I send back my old ones. Well here I am now having spent countless hours on verizon chat support, phones calls with…
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UPS Lost My Return
Hello, I am in need of serious help. Verizon is charging us for a lost iPhone UPS “lost” in their possession/office. I have been trying to get a hold of management for over a month regarding my bill, and all I have gotten along the way has been harassment, and being told lies to justify why I am responsible for UPS losing…
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Billing
Looking for opinions about TMobile. I have been with Verizon wireless now for over 20 years and am trying to get my bill lowered which they were unable to do. I just recently went to T-Mobile to look for options and they offered to give me $200 for each line and paying off my wife’s phone of $400. in addition to that they…
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Is there any way to chat with a verizon agent somewhere else if my app wont let me because my services have been disconnected
When I try to chat with a live agent online or on the app it won't let me the automated agent just says i need to make a payment to restore service. I can make a payment just not as big as they want me to make. I understand it's my fault my services have been disconnected and I know Verizon isn't interested in bending the…
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"Not registered" error
We recently replaced an iPhone with an updated version. According to the Verizon plan overview, it is "not registered" and currently does not have access to the full service. Our other three (3) phones all appear registered. There doesn't appear to be any loss of funtionality on the line. When I mentioned this during the…
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While calling through my network extender, I can hear the caller, but they can't hear me.
Our house is connected to the Verizon network through a Samsung 4G LTE Network Extender 2. It is connected through a wired connection to Arris Surfboard G34 modem/router to Xfinity. Some times, when any of the phones inside our extender sends or receives a call, we can hear the incoming caller, but they cannot hear us. If…
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Poor service coverage in Chico CA
The 1/2 radius of Pleasant Valley High school in Chico CA 95973 at 1475 East Ave has poor service. This is a SERIOUS safety hazard
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Sales maker discount
I have dealt with issues from Verizon for nearly seven months regarding revalidation. I’ve spoken to probably forty employees between managers and even someone who works in the executive office as a senior analyst. It’s quite frustrating that literally thousands of people are complaining about the revalidation system…
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promo credit not applied after trade in
I traded in my iphone xs for promo credit. I received an email a day later saying "Your device promotional credit* has been removed from your account because a different trade device was received. Promotional credits that have already been applied to your account will be reversed within the next 1-2 billing cycles." I…
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Device payment plan
why cant we make extra payment towards our device payment plan? Why do we only have the option to pay it off completely or keep making monthly payments? I wish i could choose to pay $20 or $40 extra to it to get it paid off early
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Verizon Network Extender Closed Mode doesn’t work, Hybrid Mode Does
I have a Verizon Network Extender. It works great in the open and hybrid mode set on my account under device settings. I log into Verizon Account , go to devices, select the Network Extender and I can change it from Open (open to everyone but it takes up my DSL bandwidth to Hybrid Mode. I created a Access list for my 3…
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Can't get a pin more than 3 times per 24 hours...
Why in the world am I not allowed to use my own account if I have access and get locked out for a full 24 hours? Not even an hour but a full 24 hours?? Might as well make it 24 weeks? Can't complete a purchase anymore because of this. Relax this 3 in 24 stupidity and make the window an hour at least.
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Bad Coverage explained
If you have poor Verizon cell phone (signal) coverage realize that Verizon has officially shut off 3G cellular on their cell towers. New phones only speak 4G (LTE) and 5G. The reason your signal is now bad is because with 3G service and 3G phones you could be farther away from the nearest cell tower. All of us in the…
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No cellular service in Plymouth, WI. 53073
There is limited to no cellular service in Plymouth, WI (53073). Especially near highway 57 and near a lot of commercial businesses. Maps don’t work, text messaging doesn’t work, etc…. We use MFA for work and we can’t use our phone unless we’re on Wi-Fi because cellular doesn’t work. I live and work in Plymouth and…
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How to prevent TravelPass from being activated when traveling abroad
Verizon says that: "Your 24-hour TravelPass session will begin when you: * Making/or receiving a phone call * Send a text * You use data * Your apps use background data" When traveling abroad, will it be sufficient to set Cellular Data Options = "Roaming Off" to prevent activation of TravelPass? If that is the case, will…
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Poor Coverage in Southern and central Mississippi
I switched to Verizon because I was having poor coverage in Mississippi with my previous carrier. For the first year coverage with Verizon was great. Now however the coverage is awful. I have zero bars in many areas where I use to have 5 bars.
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$480 Promotional Chargeback Help
I need some help and guidance. My wife recently got a new phone and somehow changed our plan slightly at the same time. This event apparently triggered a promotional chargeback from a trade of my old phone in July of 2021. No one who was guiding her with these changes made her aware, as her intent was to get our bill…
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AutoPay Issue
There are a couple of issues I've had with autopay since I've switched to Verizon in July. 1.) I have not been able to use my main bank account to autopay. All of my other bills come from this account, yet when i try to set it up on the app, web browser, or the automated call, I only get errors or is says the account…
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4G LTE Network Extender Open, Closed, Hybrid Modes
I'm using a Verizon Network Extender model SKU: ASK-SFE116 in a congested area with poor service. We have around 10 numbers that NEED access to this extender, but at times up to 20+ devices are trying to connect which is causing CPU overload errors on the extender, dropped calls, and users cannot connect. I've spent over 3…
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Shipping and billing address
I placed an order of a new phone. It autofilled shipping and billing address for me and it was missing apartment number but it didn't let me fix it because my account was new. I confirmed that my address is correctly input in my profile. Before placing the order, I contacted sales to address this issue. And voila. Now…
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Compliment an employee
Please send me a form to compliment a Verizon employee.