Mobile Network (Archive)
Phone lost by UPS and verizon wont do anything to help
so got a new phone for me and the wife. her was delivered and ups told me they lost mine. i got in touch with verizon and they 1. told me to rerach out to ups again to make sure it was really lost 2. if i wanted to still get a new phone, they would cancel my order, but... to get the phone replace i would need to add…
Poor to no signal at home
Had good signal for years and never had to call Verizon..Early 2021 signal became worse on 2 devices at home and in large cities, missed calls/texts cost thousands of dollars in payouts to musicians and major explaining , embarrassment,anger, not to mention it made us look like we didn't communicate. I have upgraded to new…
Deadspot
SE Johnson Creek Blvd, Portland, OR 97206
Verizon Has Committed Fraud on My Account
My bill went from $30 to $1000 in a matter of minutes today!! Does anyone have the corporate phone number so that I can call them?
Can't login to apple music with new Iphone
I recently switched phones to a new Apple 13 pro Max, coming from a Google pixel 3XL. I have the beyond unlimited plan so I have the free Apple music with my plan. With my Google pixel I logged into my Apple music using my phone number and a password as the login. If I try to login to Apple music with that as the critera…
Not too warm and fuzzy of a feeling after switching to Verizon
I recently switched to Verizon from AT&T. We traded in two iPhone 12s and was supposed to get the up to $500 per phone back from Verizon. I had some trouble getting my numbers ported over to Verizon. Finall got mine ported over, but my wife's number came up with some kind of fraud prevention lock (or so AT&T said). We owed…
Pending Order not going away.
I have read all the threads about this and it has sadly happened to me. I went to upgrade my phone and Verizon never text or email saying it was ready for pickup so they cancelled. Now for the past 2 weeks I have a pending order that will not go away customer service seems to know nothing about it. Is there anything i can…
has the solar flare caused a service interruption on jan 11?
I have been having no service problems today. And I was wondering if the solar flare has caused a service issue in my area?
Huricane Ida - Verizon Offers No Applicable Solution only More Cost
Hello, I am a Verizon customer for over 15 years if I remember correctly, and some years before that before switching carriers and then carriers becoming Verizon again in time due to buy-outs. My home community was hit hard by Hurricane Ida. My immediate neighborhood is suffering greatly due to Verizon's lack of solution…
Can Verizon refuse to port my number to another carrier if I have an overdue balance?
I am on my family's account, and breaking off to another carrier. A person in verizon customer service stated that my number is not eligible for porting because there is a past due balance on the account. In doing some research, I've found that they cannot refuse to port the number even if money is still owed. Is this…
Chat Conversations with Live Agents take a Long time
I have had several live chat conversations with Verizon agents lately. I must say that they are the worst in terms of the following: 1. Response time. Minutes go by before you get a reply sometimes. 2. English is very poor. Many times you can't make out what they are saying. 3. Way too many pleasantries that take up time.…
Need help with our best offer program and unlimited benefits
I'm having two problems since upgrading to unlimited. 1. It's been months, and I've not received any of the $1158 in promised trade-ins ($579 x 2 phones I mailed in to Verizon) 2. Disney plus, which is included, doesn't work no matter what I do, it won't activate. Chat is no help, with Verizon sending me to Disney, and…
Downloading photos from Verizon Cloud
Is there a way to download photos all at once from Verizon Cloud? I have about 1400 photos I'd like to download to my computer (just upgraded my phone so I want to save them somewhere), and I can only see how to download them one by one. The solution in the FAQ (hold and click and it will let you pick multiple photos)…
Customer Service
How do a get to speak with a legitimate Customer Service Manager?
Verizon agent changed my plans without authorization or warning
Today while chatting with an agent about something unrelated to my plans she apparently changed all my plans without telling me - I found out through an email from Verizon Fios! Now I cannot get in touch with anyone to reverse what they did (one of the plans is a grandfathered plan) and I lost some of my discounts with…
No reception
I am so upset, disappointed, and surprised at Verizon. Came to Charleston for two weeks, and found out there is no Verizon reception in the whole main street, the job site is located at. That means, No wifi, which means I can not get on my lab top to get my work done, while at the Jobsite, that means I can not call /text…
Over charged four months in a row
I have been having issues with my bill for over four months. I’ve called at least six times now and spoken to several different people. The hold time alone has been an hour just to get the agent, only to be promised after spending a long time talking to them that it will be fixed. It’s yet to be fixed and my bill keeps…
Tcc stores ripping people off
I purchased a phone from what I thought was a verizon store. It was a TCC authorized Verizon seller. They do not make it clear that they are not a corporate store. They ended up charging me 29.99 to set up my phone, Ie transfer my data over.they perform the task and do not say there is a charge. I complained and they said…
Bad Service in Orange County
This issue has been brought up so long and it is not fixed. Worst service ever! I am projecting that Verizon is losing their customers.
Minimum term service contract fee
I noticed a $20 charge on my last two bills for a minimum term service contract. I was very confused as to what this charge was until I did some research. Appears this is a charge for subsidized smartphone purchased from Verizon. I purchased my phone in full from Apple and have the receipt to prove it. A couple of months…
Tower update removes my service
So I have an iPhone 5. For the last several years my signal strength usually shows 4 or 5 (of 5) bars, but may go as low as 2 bars (which still works just fine). Earlier this week I started having problems calling/receiving calls and sending/receiving text messages. My signal strength sometimes drops to 1 or zero bars, or…
Verizon Won't Take Payments
I've been trying to pay my phone bill for 3 months and always get the same error of my payment cannot be processed. No matter how many times I tried, I got the same error, I called and talked to Financial Services and they claimed it was about insufficient funds and I know that we have more then enough to pay for my phone.…
Asked to put 40% of phone as downpayment with credit scores of 760s
Well first experience with Verizon was a rough one. I was coming from Tmobile, excited about verizon's extended coverage. Wanted to preorder note 7 so I put in my SSN and was notified due to my 'credit score' i need to put down a whopping 40% of Note 7's cost (I still have have my application number). All my credit scores…
Bad Service Now Two Days
We have been having bad service as of two days ago out here in Lavon TX 75166. Are the towers down that are leading to these recent bad service interruptions.
Waiting for trade-in credit 5 months later
On 4/13/21 I purchased a Samsung S20 FE under the trade in plan. Verizon's agent explicitly clarified that I was eligible for the trade-in, and I saved a transcript of the conversation. Per Verizon's instructions, I sent in my old phone via UPS with the shipping label Verizon had sent me, and Verizon received it on…
Financial services department
My services were disconnected due to non payment. I was told I had 60 days to pay past due balance to have service restored. The following week I received a letter from Convergent stating that my Verizon account has been sent to their office (outside collections). I spoke with rep from Convergent who set up an arrangement…
Service spotty in a large metro area
Service issues where there were none prior. We live in the middle of Austin TX and rarely travel outside of our “bubble” the last 20 months. We’ve noticed intermittent service issues for the last few weeks, both at our home and around the city. In particular, the phone and data are unusable during UT football and AustinFC…
Billing Dispute for Charges on a line never registered nor activated
Okay so I lost my phone and got a replacement through Asurion(Tot. Mob. Prot.) and to begin with I was having a very hard time trying to activate my replacement device on my account. It wouldn’t allow me to remove the old device and somehow it gave me TWO NEW NUMBERS even tho I just needed to transfer my service to the…
Verizon Customer Service is Lacking...
I recently decided to switch from AT&T to Verizon. I called the sales team that promised me the moon as well as gave me their personal cell numbers and the supervisors. All was great until the sale was complete. I've had nothing but problems with the porting of my number and when I reach out to the sales person and her…
Poor Coverage
Last week I was in Las Vegas for a week. Many days, only 1-2 bars service, very slow connections. Last weekend I was in Alabama, 4 bars, LTE, couldn't even receive a text or email much less view anything from a browser. Today, I'm at home, I can see your tower from my backyard, 3 bars service, apps won't refresh. What is…