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paying another persons bill
Hi, I have my sons bill & would like to pay on line. I currently have my own account
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Winegard Connect 2.0 WF-435
How can I get this device added to my Verizon plan? Just spent an hour and was told that I would need to drive my RV to a Verizon store, so that they could see it.
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Very Odd Problem: Need Verizon Agent with Deep System Access/Authority
There are open purchase and trade-orders order lurking somewhere deep in the verizon account/device system that are linked to my old phone, but not to my account. It seems impossible to cancel either action and account reps are baffled about how to fix. 1. There is an open sales order indicating the Verizon is somehow…
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Sales Maker when Buying Phone
If I were to upgrade my phone with the IPhone 13 using the Verizon trade in deal with a SalesMaker discount on my account, would it remove the discount from my account, the line or don’t remove it at all?
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Network Extender with prepaid headache
Need to vent some frustration with my ongoing experience related to getting a network extender. I've been a customer of verizon for 20 years. 2-3 years ago I switched to prepaid, because for a single line its 1/2 the price of postpaid (why?) I recently moved and at the new place I get 1-2 bars for signal, so I thought I…
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Poor coverage area...forever?
Hi, We have had pretty mediocre cell coverage over the last few years at our home but it seems to have gotten worse lately and is now to the point that our cell phones are not reliable while in our home. Are there any plans to improve coverage in the area or should we look to other options? We no longer have a land line so…
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VZSWITCH250 rebate misleading
I'm new to Verizon, coming from different carrier. Back on December 2020 I transferred 6 lines from another carrier to Verizon and took advantage of the promotion rebates Verizon has. Two lines with devices that I brought over have the VZSWITCH250 rebates came back invalid because I have to make a device transaction with…
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Why does Verizon Treat their Loyal customers so BAD?
Have to vent. Bought a Home Connect unit from Verizon in April 2011. The intended use was to replace home phone. Salesperson in Henderson, TX assured me it acted just like a regular phone, including using it with my security system. Moved to Dallas area on May 17, 2011 and attempted to activate the security system using…
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Trade-in Promotion and sub-acounts
Hello, Will I lose my trade in promotion if I move a phone from my main account to a sub account? I have account xxxx92-00003 and xxxx92-00004. Account 92-00003 currently has 10 lines on it and I'd like to move some of them to 92-00004; however, I fear I will lose the 24 month trade-in promotional credit if I do. I have…
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Data
Out of service in Aiken SC until around 7 am. If this was something they did(I've heard it was some sort of tower update) why didn't they send out notifications ahead of time to let those of us who have to be up before the sun know we'd be without data service?
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5G Home DOWN in Atlanta since 3am
Please update expected resolution.
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No employer discount on Unlimited Plan??
So now that Verizon no longer has the option to choose how much data you would like to have a month (They only have it for kids) if I wanted another plan I would have to give up my corporate discount on my bill. I know in the past if you wanted unlimited everything you could no longer use your corporate discount on your…
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Txt and call on other devices
I've been a long term customer and fairly happy with your services but this really irritates me. I recently purchased a Samsung tab with the capability for txt & call on other devices seeing i have a Samsung phone as well i though i could be cool like the apple freeks and have all the functionality of my phone on this…
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Trade in Device
Hello, I upgraded two phones on my account, and did the trade in to get the monthly credit. I sent both trade-in phones back in the same box, however Verizon is saying they only received one of the phones. I've spent hours trying to get this resolved and no one helps me. This has been going on for 3 months now. Anyone else…
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Really Bad Coverage in my area 32958
My Coverage in Sebastian, Florida (32958 area code) is exceptionally poor. I get 1, or at most 2 bars of service and calls are frequently disrupted or dropped. EVERYONE in my area reports the same, yet your coverage map shows good coverage in the area. What is the deal and how can we fix it?
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NO SERVICE ALABAMA 2021
HOW MANY PEOPLE LOST SERVICE IN THE SOUTH??? TUSCALOOSA AL NO SERVICE SINCE 1AM.
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voicemail asks for mailbox number
Why did my iphone4 all the sudden ask for a mailbox number for voicemail? If someone calls they get the same response.
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Why is there a sudden loss of coverage in home?
I have lived in the same house for 8 years and never have I experienced any service issues. Last week mine and my husbands phones completely dropped down to 1 bar, calls fail, the calls that actually pick up can’t hear us, or incoming go straight to vm. The lady we spoke with yesterday enabled our WiFi calling which helped…
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Restoring conversations from SD card in Message+
I moved to a new phone (same model, just a new one of it) and want to restore my conversations to Message+ from my SD card. I moved the SD card into the new phone and followed the instructions for restoring. (instructions here: https://www.verizon.com/support/knowledge-base-209183/) All of my conversations appear and…
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Travel pass trigger - Data off & Do not disturb on
Hi, If I turn OFF data and turn ON my do not disturb (with the exception of my emergency contact) will this keep my phone from triggering the Travel Pass? (Unless, of course, my emergency contact calls me) Thank you for any insight.
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Trade-in promotion never received
We traded in 5 devices for trade-in but have only received billing credit for one. The customer service representative couldn’t even find the other trade-ins but when i assured her that i tracked them all via UPS and they were received she said we received gift cards for a nominal value. I NEVER received a gift card and my…
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How do I submit a compliment for a Verizon store employee?
When my phone would not reboot at all today and I really depend on it for work one of your employees at your Newington, CT store was outstanding in solving my problem and getting me on my way. I can't find a forum or specific place on your website for compliments. Any guidance on this would be appreciated. Thank you!
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Does anyone else notice the slowness of 4G since pandemic?
We are a family of 7, using Verizon wireless for more than 6 years. It has never disappointed us like this before. Unlike what we thought could be temporary slowdown last year, it's been 3mbs consistently a year later. The last time I remember nonstop YouTube loading was 4 years ago before the LTE age. The slow speed is…
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Poor reception last two weeks
I have been having horrible internet connection the last two weeks in Sacramento CA. Thought I may have been being throttled but my billing cycle just started over. Also, I have two phones and the second phone is only used for UBER so the data usage on that phone is minimal and it is having same internet connections issues…
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1x service only
My texting, internet, and phone have all been down since around 6:30am (Arizona time) and only giving me a 1x with 1 bar. I chatted with Verizon via the Chat button and at first the Verizon person asked me if I was in Coolidge, AZ (since there was a report of downed service), and I informed him that I am nowhere near…
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VPN PPTP not working with Verizon 5G Cellular Data or Hotspot
Hello, Just upgraded phone to Samsung S20 FE 5G UW. Updated it to the most recent software. And now my VPN using PPTP is no longer working over cellular data (5G/4G/LTE). My previous phone (Razer 2) was working with no problem and I was able to access my home VPN over PPTP. Even switching hotspot on the S20 FE and trying…
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no service in 01742
Like many others have posted, there is basically no service in 01742. This has been an issue for at least the past 8 years I have been working in this town. EVERYONE here talks about the same issue with their own phones. The coverage map shows we have total coverage, but that is definitely not true. I try to speak to…
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Coverage in Rhode Island
Hello, I would love to report a significant and steady decline in cell coverage over East Greenwich, Rhode Island. It has progressively gotten worse and worse every year now resulting to the point where i drop calls at my house…. this never ever used to happen. i used to get full cell coverage no data loss or lag and now…
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Data signal has been bad ever since I switched to Verizon in my area. Now, it's much worse...along with customer service
This October or November will be 3yrs of being with Verizon after switcing from AT&T and, man....I never thought I'd be disappointed just by switching to Verizon. I'm gonna to try to be as short as possible with my experience, but let me tell you, it's been a headache and very frustrating dealing with my signal over here…
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Poor signal and dropped calls
I have lived at my current location for 10 years and the cell service has become unusable due to constantly dropped calls and poor signal strength where it used to be much better. We need someone from Verizon to come find out why the cell signal has degraded and determine what is needed to get it fixed. Our zip is 27278…