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Track order & Register new account
I ordered a phone the other day. But then I tried to get in my account but didn't have a phone # cuz I am transferring my #from straight talk. Anyway i registered an account using my email. However it's doesn't have any of my info from my order in it. So I can't figure out my account and I also can't even track my order. I…
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UPS Lost My iPhone for $1000 Credit for my Upgrade
Verizon is charging me $1000 for a “trade for credit” iPhone UPS “lost” after picking it up from a drop box. I have the tracking number, but the number is not in the UPS tracking tool. I called UPS but was told that I needed to contact Verizon because they are not responsible for losing it per their contract with Verizon.…
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I received an empty box
I ordered a new phone through the Verizon app, paid the 12.99 next day by 8pm fee. I ordered it Wednesday night, got delayed and it finally said it delivered today which is Monday. Already upset about how long it took and the fact that paid more to wait just as long. Anyways, I get a notification from my Luxer saying it…
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Verizon NFL Sunday ticket promo-15+Verizon customer
I want to preface this post with the fact that I have been a Verizon customer for over 15 years. On 8/27/24, I made an online order through my account page through Verizon's webpage. I did this while chatting with a Verizon agent along the way who confirmed the questions that I had about my order. Immediately upon…
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Waiting for refund on an online purchase of otterbox phone case
Anyone have a contact number or email for support on a refund I made on an online purchase of an otterbox phone cases. I've been tossed around different reps from numbers listed on their website, just want to have a direct number or email of someone who can resolve this.
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Unapproved Order
I was told by customer service this is the place to post this... Yesterday I reached out via chat to inquire about a booster for my place up north. The gal was pleasant, gave me options, we placed the order, and I thought I was good to go. I received the message to confirm the order and tried via text, app, online on my…
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Feeling very frustrated
I'm lost and really don't know what to do in this situation. I did an early upgrade for a Google pixel fold I traded my iPhone 14 pro Max and I watch series 9 . I sent the iPhone and watch the day I received the new phone. Verizon sent an email saying they received and assessed the phone but never received the watch. But…
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Taking forever for order to confirm
I purchased an iPhone 15 pro max color blue August 6th, 2024 at 8am. It’s now the 7th and I still don’t have my device. It was literally supposed to be to be picked up at the store. The money has been taken out of my account so I m very frustrated that I am out money and have to wait for my cellphone. What is the point of…
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Device Trade In
I recently sent back a trade in. It was received over a week ago, but there is no tracking information for the trade in on my account. I printed the return label from there and doesn't even show that it was received. How do I know it is being evaluated and not sitting in a corner somewhere?
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oder process
I ordered a phone online and it is still saying the order is being processed and hasn't shipped I just need help getting a tracking number.
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200 Verizon Gift Card
* On June 24 I upgraded a line on my account through the app. During check out a message comes up "COMPLETE YOUR PURCHASED NOW AND RECIEVE A 20O VERIZON GIFT CARD " so I completed it. I called in three times everyone said I will get it. Now I'm being told I don't qualify for it because it has to be a new number to Verizon.…
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GOODBYE VERVIZON
I had to deal with the absolute worst customer service I have ever experienced with Verizon Wireless. I purchased a Z Fold 5 online and after 20 days, a black spot started to appear in the crease of the fold and grew. I went into the store and was told to contacted customer service because the store could do nothing, as if…
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Purchase online is
I been approved for a 1000 credit line but every time I get to check out it's not letting me purchase and only Way to get my order is to purchase online how am I supposed to do that if it says error every time I try to purchase and then the live representative doesn't even fix the issue because it's always the same thing
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VERIZON CHAT
I have been on 4 chats today, with no resolution. Either kicked off chat, or just basically left with no reassurance or solutions. This after I purchased a iphone15 anyone have any advice?
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Order on Hold- Action Required
I've ordered a xbox off of the verizon online store for pickup and its been on hold for two days now. I was asked to verify my identity and there hasn't been any progress since. It currently says that my order is on hold and I have till 30th Jul to take action but the take action buttons leads nowhere. How can I cancel my…
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$100 gift card from verizon website doesn't work
I bought a verizon gift card from the verizon website and when i received it and tried to use it, it stated the number was invalid. I tried calling but there's no live rep. I've purchased before and had no issues until this one. Seems like an endless loop when you call customer service based on what I've read. Does anyone…
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Find me corporate
soooo whats cooperate number bc ive called 3 different numbers 20+ times today just to get nowhere how can u tell me im not me when i sent my id & took a picture of myself then u making it seem like oh my order went thru just to find out it didnt ??? so when was yall gon tell me cus i surely aint get a email this have been…
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Account on hold
i recently bought a phone for $60 & the past 2 days the app keeps telling me to "take action": "To process your order, we need you to take action. If you've already taken this step, check your email for updates." However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read…
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I ordered the iPhone 12 mini and it was supposed to be delivered yesterday and I still haven’t received it
I ordered my iPhone and it hasn’t been delivered yet and I’ve waited two days
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Asurion and Pro-on-the-go failure
This is messy, so I will be short and concise. Thursday, July 18th - phone got a swollen battery (Pixel 6). Ordered a new phone, through the MyVerizon app, as a line upgrade. (Samsung s24 Ultra). No option for pick-up, only Pro-on-the-go for the following day (the 19th) by 8pm. Friday, July 19th * voicemail received at…
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Tracking
Can't find my order number
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issue with Redeemed Nintendo Switch Delivery
I hope this message finds you well. I am writing to express my concern regarding the delivery of my redeemed Nintendo Switch. According to the tracking information, the package was returned to the sender. However, I did not receive any notification or call indicating that a delivery attempt was made. Order Details: Order…
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Do not sign up with Verizon. Rip off
Don’t sign up with any Verizon wireless promotion. They are so limited staff and. I one can help you. AI is there only help which does nothing for you. verizon ripped me off after 12 years as a customer.
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I was ripped off by Verizon Wireless
I returned four phones and billing says I returned only 2. Verizon warehouse confirms four. Now my bill is doubled because I lost the promotion on the 2 phones they are saying I didn’t return. The warehouse has all 4 phones. I only got credit for 2. the people who reply to these threads are AI and not real people. Indian…
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Pixel 8 Backorder
We ordered a pixel 8 on May 16th as a new line. We got a good deal with the Pixel 8 free and a gift card. It was due to ship June 6. No dice, we really wanted the phone to go with our son while he traveles with family. The only solution offered was to cancel and get a deal worth $200 less or wait. We couldnt even activate…
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Express pickup - not a good experience
I chose express pickup since the system showed it in stock. and then....... no response. i called the store and got the most unreliable answer with a lot of typical customer service sentences. the lady suggested that I cancel the order and schedule a local appointment at the SAME store, and get the phone right away. Next…
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Pending order stuck in account
So my Verizon account was hacked 6 weeks ago, and someone tried to purchase a tablet on my account and have it sent to Alabama - I live in Georgia. We contacted Verizon right away and had the shipment stopped and all addresses and passwords reset. However there is still a pending order on my account and I can't upgrade or…
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Return not processed to address in Indiana
So I returned my device to this address in Whiteland Indiana (not Forth Worth where I had to use one other time). When I did the Forth Worth return it was fine and it was tracked from the time it was shipped this time it doesn't even show the tracking on the Verizon site, but UPS shows it was signed for and delivered. I…
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No confirmation email
I ordered a phone yesterday and still haven’t received any confirmation email about my order even though I was charged for it already
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Paid for 2 phones, never received them
I placed an order for 3 phones on 6/24/24 - i received one phone 2 days later and the other two say delayed and check back later, I have called almost every day since order and no one can seem to tell me why they haven't shipped or when I will get them, I am paying for something I don't have and that is an issue. They were…