Order & Tracking
Iphone 16pro not received
I preordered my Iphone 16 pro on September 16, I never received an email, but the order number does appear on my app. I was told in the store I would receive my new phone on the 20th, but I never received an email after I ordered nor any additional information. My phone has not shipped yet, it just keeps saying the order…
Stuck on "Your Order" in My Verizon app. Cant access anything.
I'm having WiFi problems so I had planned to check out why in the app only to find out it wont let me in past the first initial screen that you have in the beginning of it all. I have tried to have this solved before via the chat agents but was told to just wait another day and that should solve it, which obviously it…
Google
Upgraded my phone on August 23rd to Pixel 9 pro to be told I would receive it before the 13th of September. Still haven't even heard anything back from Verizon about it except that the ordered was completed. Anyone receive their pixel 9 pro yet?
Missing return
Hello, I returned a MIFI hotspot. UPS has verified delivery however Verizon is stating that they never received it and is advising me to file a claim with ups. I can not file a claim with ups since the account number that generated the return label is not associated with my ups profile. I have communicated this with the…
Order issue and customer service
I am a customer over 6 Years with verizon spend bout almost $400 a month on my bill and verizon was willing to say goodbye to me instead of fixing there mistakes I preordered the new iphone paid extra because they had lowered my spending limit sompaid what was needed to preorder tge phone to find out days later thst the…
Package Accidently Sent to Return Facility in TX
My boss accidentally used the wrong address and sent items belonging to a non-profit to your Return Facility (4801 Mercantile Dr, Fort Worth, TX 16137). It was signed for by someone with the last name of Long and left at the Dock. The tracking etc. is screenshot for reference. Is it possible to (1) confirm if the package…
Ups stole my new iphone!! Beware of UPS
I ordered two new iphones two days ago. One was a pink iphone 15 and one was a white iphone 15 pro max. They were delivered at the same time today from ups. The pink iphone was in its box but the white iphone box was empty with just a charger. I filed a police report as well as made a claim with ups. I have to wait for…
Payment investigation
I placed my order online The store ended up canceling when I arrived. They acted like they didn’t customer service told me later on that they were the ones that did it when I called back to the department that I sent my registration to to complete my verification of my identity. They fixed it but they charged me again so…
Track order & Register new account
I ordered a phone the other day. But then I tried to get in my account but didn't have a phone # cuz I am transferring my #from straight talk. Anyway i registered an account using my email. However it's doesn't have any of my info from my order in it. So I can't figure out my account and I also can't even track my order. I…
UPS Lost My iPhone for $1000 Credit for my Upgrade
Verizon is charging me $1000 for a “trade for credit” iPhone UPS “lost” after picking it up from a drop box. I have the tracking number, but the number is not in the UPS tracking tool. I called UPS but was told that I needed to contact Verizon because they are not responsible for losing it per their contract with Verizon.…
I received an empty box
I ordered a new phone through the Verizon app, paid the 12.99 next day by 8pm fee. I ordered it Wednesday night, got delayed and it finally said it delivered today which is Monday. Already upset about how long it took and the fact that paid more to wait just as long. Anyways, I get a notification from my Luxer saying it…
Verizon NFL Sunday ticket promo-15+Verizon customer
I want to preface this post with the fact that I have been a Verizon customer for over 15 years. On 8/27/24, I made an online order through my account page through Verizon's webpage. I did this while chatting with a Verizon agent along the way who confirmed the questions that I had about my order. Immediately upon…
Waiting for refund on an online purchase of otterbox phone case
Anyone have a contact number or email for support on a refund I made on an online purchase of an otterbox phone cases. I've been tossed around different reps from numbers listed on their website, just want to have a direct number or email of someone who can resolve this.
Unapproved Order
I was told by customer service this is the place to post this... Yesterday I reached out via chat to inquire about a booster for my place up north. The gal was pleasant, gave me options, we placed the order, and I thought I was good to go. I received the message to confirm the order and tried via text, app, online on my…
Feeling very frustrated
I'm lost and really don't know what to do in this situation. I did an early upgrade for a Google pixel fold I traded my iPhone 14 pro Max and I watch series 9 . I sent the iPhone and watch the day I received the new phone. Verizon sent an email saying they received and assessed the phone but never received the watch. But…
Taking forever for order to confirm
I purchased an iPhone 15 pro max color blue August 6th, 2024 at 8am. It’s now the 7th and I still don’t have my device. It was literally supposed to be to be picked up at the store. The money has been taken out of my account so I m very frustrated that I am out money and have to wait for my cellphone. What is the point of…
Device Trade In
I recently sent back a trade in. It was received over a week ago, but there is no tracking information for the trade in on my account. I printed the return label from there and doesn't even show that it was received. How do I know it is being evaluated and not sitting in a corner somewhere?
oder process
I ordered a phone online and it is still saying the order is being processed and hasn't shipped I just need help getting a tracking number.
200 Verizon Gift Card
* On June 24 I upgraded a line on my account through the app. During check out a message comes up "COMPLETE YOUR PURCHASED NOW AND RECIEVE A 20O VERIZON GIFT CARD " so I completed it. I called in three times everyone said I will get it. Now I'm being told I don't qualify for it because it has to be a new number to Verizon.…
GOODBYE VERVIZON
I had to deal with the absolute worst customer service I have ever experienced with Verizon Wireless. I purchased a Z Fold 5 online and after 20 days, a black spot started to appear in the crease of the fold and grew. I went into the store and was told to contacted customer service because the store could do nothing, as if…
Purchase online is
I been approved for a 1000 credit line but every time I get to check out it's not letting me purchase and only Way to get my order is to purchase online how am I supposed to do that if it says error every time I try to purchase and then the live representative doesn't even fix the issue because it's always the same thing
VERIZON CHAT
I have been on 4 chats today, with no resolution. Either kicked off chat, or just basically left with no reassurance or solutions. This after I purchased a iphone15 anyone have any advice?
Order on Hold- Action Required
I've ordered a xbox off of the verizon online store for pickup and its been on hold for two days now. I was asked to verify my identity and there hasn't been any progress since. It currently says that my order is on hold and I have till 30th Jul to take action but the take action buttons leads nowhere. How can I cancel my…
$100 gift card from verizon website doesn't work
I bought a verizon gift card from the verizon website and when i received it and tried to use it, it stated the number was invalid. I tried calling but there's no live rep. I've purchased before and had no issues until this one. Seems like an endless loop when you call customer service based on what I've read. Does anyone…
Find me corporate
soooo whats cooperate number bc ive called 3 different numbers 20+ times today just to get nowhere how can u tell me im not me when i sent my id & took a picture of myself then u making it seem like oh my order went thru just to find out it didnt ??? so when was yall gon tell me cus i surely aint get a email this have been…
Account on hold
i recently bought a phone for $60 & the past 2 days the app keeps telling me to "take action": "To process your order, we need you to take action. If you've already taken this step, check your email for updates." However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read…
I ordered the iPhone 12 mini and it was supposed to be delivered yesterday and I still haven’t received it
I ordered my iPhone and it hasn’t been delivered yet and I’ve waited two days
Asurion and Pro-on-the-go failure
This is messy, so I will be short and concise. Thursday, July 18th - phone got a swollen battery (Pixel 6). Ordered a new phone, through the MyVerizon app, as a line upgrade. (Samsung s24 Ultra). No option for pick-up, only Pro-on-the-go for the following day (the 19th) by 8pm. Friday, July 19th * voicemail received at…
Tracking
Can't find my order number
issue with Redeemed Nintendo Switch Delivery
I hope this message finds you well. I am writing to express my concern regarding the delivery of my redeemed Nintendo Switch. According to the tracking information, the package was returned to the sender. However, I did not receive any notification or call indicating that a delivery attempt was made. Order Details: Order…