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Reactivating after missed payment
Like the title says I missed a payment by one day and all lines have been deactivated. Since than I immediately added all the necessary funds to my account and my lines are still inactive and I am told to add funds to reactivate my account.
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Unable to add funds in this months cycle
I’m currently in Australia and need to add funds to my Verizon account to enable the Travel plan, for myself, my wife & my son. I’ve tried adding funds several times but I receive a message saying that I’m unable to more funds in this months billing cycle. Could you please help me asap. Cheers Brad
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Can’t Access My Account Number
I’ve never had a business make it so hard to pay them. It’s crazy that I have to go through hours of trouble just to give people my money. I called and was told my phone number is not associated with an account and that it was prepaid. They had me call 8882946840 and I was immediately met with a voice message saying that I…
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Switching to Verizon
I am considering switching my family of 4 to Verizon from Tmobile. My question comes to the "Choose Your Perks": * If all 4 lines select +play monthly credit will we receive 60 monthly credit? * If I select +play monthly credit and select Netflix will I be billed for the remaining charges on my Verizon bill? * Apple One…
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Travel Pass for Do More
I haven’t been receiving the one day Travel Pass per line per month on my Do More plan. Has this program been discontinued for the Do More plan?
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Travel Pass
I'm brand new to using an Andoid phone and am about to travel to Italy for 2 weeks. Please advise how best to use my phone to check emails given Google sends daily emails to my phone. Will I have to pay $10 a day on Travel Pass to check emails? What about airplane mode? Can I check emails in airplane mode to avoid the $10…
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Purchased iPhone 14 Pro Max with $70 VZN Prepaid Plan on 02/11 - Still waiting on Phone Number Transfer and Activation
I purchased a new and the $70 Verizon Prepaid plan on 02/11. With this purchase, I requested that my current phone number with ATT Prepaid be transferred to Verizon. As of 02/20, nothing has been completed. During the initial purchase checkout process on the Verizon website, it asked me for my account number with ATT…
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$200 Visa Gift Card Issue
I have yet to receive the $200 Visa Gift Card which I was told I would be receiving for signing up for Verizon FIOS. I received an email on May 26, 2023 requesting that I sign up for the gift card on line, which I did. I received another email from Verizon on May 27th stating that the gift card was on its way to me. Today…
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Senior Discount
* Are there any senior discounts in Georgia?
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Plans and Charges
I don't feel I have the fortitude needed to understand when and where I signed up for Home Device Protection. Signing up with Verizon Ultimate Plus is a difficult exercise. I don't wish it upon anyone. What is the best way to get support, in person, phone support, or online?
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International Credit Card payment
Visiting from Australia with a pre-paid SIM card. Unfortunately the Verizon website does not allow for entry of international credit cards with an overseas address. Don't trust talking to a Verizon customer representative giving international credit card details as last time my card details were stolen and illegal charges…
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Plans for 55 and over people at T-Mobile but not Verizon?
Hello. Been with Verizon a long time and now looking at the plans for people 55+ but don't see the Verizon offering. T-Mobile has the Go5G Plus55 for $70 plus if I switch I can get a new Samsung S23+ 256gig memory for only $211.92 ($8.83 x 24 months) and I don't need a trade-in! So for a new phone and unlimited plan I will…
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Verizon reuse card balance
How to check the balance on a Verizon reuse prepaid card
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Unable to login to my Verizon prepaid account via home WiFi
I recently activated my account and phone and ported my number over from another carrier, and somehow I ended up with 3 ways to login with none of them working. I was finally able to login with my number or new username after spending some time on the phone with a CSR, and I dont know if I attempted to login via my home…
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How To Pay Off Prepaid
How can I pay off the balance due on my prepaid
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My CarLinkit device IMEI is not compatible with Verizon network
I am unable to activate a Verizon 4G SIM on an Android 12 CarLinkIt device that I had planned to use in my Kia EV6. I know that it supports Verizon frequencies and the SIM that I purchased seems to be connecting as a prepaid device. Is there something that can be done to register this device on the Verizon network?
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Voice Connect batteries
How long do batteries last in Voice connect gizmo? I've had it for a week and it says replace batteries. Verizon gaslighted me for a week about repairing original landline then came up with this,
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Cannot use automated systems with my phone
My phone is a Kyocera Dura XV Extreme which has been replaced by Kyocera and SIM card replaced by Verizon but still cannot use automated systems during a call. After the second or third prompt to enter a number, when key is pressed, the tone goes constant (instead of beep, it is beeeeeeeeeeeee...), which renders the phone…
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Travel Pass with Verizon Prepaid
I have a credit card on file which is used to fund my prepaid account. If I sign up for Travel Pass will my credit card just be charged the $10 daily travel pass fee, or will I need to “add’ funds to my account? I’ve never added funds to my account since I have a credit card on file, but I’ve seen some posts that lead me…
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Cannot Use WiFi Calling Outside of US
Before I started my trip, I asked a Verizon agent and he said I can use WiFi Calling while I'm travel in other country. However, when I try to make a call, I'm a iPhone XS MAX user with the lastest OS version, it said "you don't have enought money to place this call, we will trasfer you to a payment system" then I got call…
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Unable to enroll in Apple Music
I signed up for 5G Get More in April 2023. When I go to the “Enroll in Apple Music” screen on my iPhone 14 (upgraded through Verizon), there is a message saying “pending order” next to my device. It’s not possible to enroll in AM here. It’s supposed to be included in my plan. The other phone lines which are 5G Start have…
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Phone number forwarding to a different number
I am a counselor and my client's phone is being forwarded to another number which is her children's father's phone number. She states she does not know how this is happening and does not know how to fix it. Her phone is a Verizon number, his is an AT&T number. I cannot reach her due to this problem. Can Verizon reach out…
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Verizon Corp Store Says Verizon OnLine and Phone Doesn't Know What They're Talking About
I'm considering switching to T Mobile because of the abs atrocious service I've gotten over last few days fr Verizon Customer Service, then I see several people are on this verizon messaging site and that they too are having similar enough problems and contemplating moving to other carriers. I'm considering changing to…
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Signing up for a tablet only plan
How do I sign up for a tablet only plan with Verizon? How much does a SIM card and device cost each month?
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Funds Pulled from bank, but account inactive
My account balance is $60, my monthly plan is $65, but I have $10 in loyalty discounts, and another $5 off (supposedly) thanks to auto pay. But my app says to add another $50 to cover my plan. There's no way my plan is $110. So is Verizon stealing from me? Because my bank account is down the $60+ to include taxes, but my…
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Unable to read scratch off $30 refill card
I bought a $30 refill card today and when I scratched the back off of it, the ink somehow smeared and it somehow made the first 3 numbers illegable. I can slightly see a half 2 in the first set but nothing else.
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discounts
how can seniors get a discount?
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Can't access prepay account since adding family line
I haven't been able to sign in since adding an additional line. I just get an error message that says, "We're having trouble connecting to My Prepay. Please try again later." And has been saying this for two weeks. I need to pay both lines soon but I have no access to my account. What is the problem? #IThelp
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Calling International Outside the US
We travel to Greece a lot from the US and have family in Australia and Germany. How much is to call say Australia from Greece on my verizon phone. We currently have the Global Calling Plus but I do not believe it accounts for this scenario. Thanks
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Prepaid
Where do I put my pin in for my prepaid card?