Mobile Plans (Archive)
No data usage in Mexico
I upgraded to a plan with data and phone service and Mexico and Canada prior to a long trip to Mexico. While calling with the phone works, the data does not. I see (frustratingly) this is a known issue. I am using an iPhone XS. I have made sure roaming is on, tried various networks (TELCEL/Moviestar) and restarted my phone…
Issues getting cracked screen repaired.
Dropped my Galaxy S21 5G on 7/3/23 and cracked screen. Went to VZ store to see what my options were to get it fixed. I was advised by VZ reps that I would need to go on Asurion to file a claim and could get screen fixed for free. They also stated that asurion could have a tech come to me to repair. I filed a claim but my…
Prepaid Data Plan
Does Verizon offer a prepaid data only plan for a wireless router? Not interested in a monthly subscription, just want to add more data when needed.
Filing a complaint
I need help with filing a complaint I’ve had the worst chat I’ve ever experienced with customer service I e been lied to and told I was wrong when I was absolutely right several times and need help please this is unacceptable
Signed up for prepaid service but can't access the account
I signed up online for prepaid service and ordered a BYOD SIM to be mailed but when I submitted the order it said that something went wrong. Now there's a pending charge from Verizon for $0.00 in my bank and I didn't get any confirmation email and I didn't get the phone number so I can't access the account. I set up the…
Network extender hangs at "Connecting to Router, Please wait"
My new network extender hangs at "Connecting to Router, Please wait..." I can't get past this step. I've tried different ports and cables to eliminate that issue. I configured a static IP in my Cisco RV325 router since DHCP doesn't seem to work, but that isn't working for the network extender either. My old network…
You can't add anymore funds this monthly cycle
I'm not trying to add funds at all. I am trying to update the debit card for the autopay. Old one was cancelled, got a new one and I cannot add it to my Verizon account. How am I supposed to pay my bill? I need this resolved by the 10th of July 2023 or I am permanently switching to another provider. I'm doing nothing…
Wi-Fi Calling after Change into Another Device
Before I leaved US, I already activated Wi-Fi calling for my device. Currently, I need to change my SIM card into another device (iPhone 6 Plus), and I wonder do I need to reactivate Wi-Fi calling again or not. Based on the description of Wi-Fi calling, I cannot activate Wi-Fi calling outside of US, so I'm really afraid if…
Login issue
I need to turn off Auto Pay for my prepaid mobile plan on my account, but I cannot log into my account, nor I can click "Forgot info" to reset anything, because I get a "Sorry we are not able to process your request at this time" page every time. I cannot call Verizon using the 1-800 because I am located outside the US. I…
4G LTE but not connected
Shows 4G LTE but little to no data, happened a few months ago. After time on phone it was restored, seemed to be on Verizons end. Having to use wifi now. Now it's happened again, any body else having same problem
Tired of throttling all day everyday
I live in an area where Verizon used to be king. It had the best coverage and also the best speeds for internet use. But over the last 2-3 years I have watched the speeds dwindling and the the daytime throttle from 8am-10pm start to become an every single day event... Every day. I pay for the top unlimited data plan and do…
Transfer number from Verizon to Verizon
Reactivating after missed payment
Like the title says I missed a payment by one day and all lines have been deactivated. Since than I immediately added all the necessary funds to my account and my lines are still inactive and I am told to add funds to reactivate my account.
Unable to add funds in this months cycle
I’m currently in Australia and need to add funds to my Verizon account to enable the Travel plan, for myself, my wife & my son. I’ve tried adding funds several times but I receive a message saying that I’m unable to more funds in this months billing cycle. Could you please help me asap. Cheers Brad
Can’t Access My Account Number
I’ve never had a business make it so hard to pay them. It’s crazy that I have to go through hours of trouble just to give people my money. I called and was told my phone number is not associated with an account and that it was prepaid. They had me call 8882946840 and I was immediately met with a voice message saying that I…
Switching to Verizon
I am considering switching my family of 4 to Verizon from Tmobile. My question comes to the "Choose Your Perks": * If all 4 lines select +play monthly credit will we receive 60 monthly credit? * If I select +play monthly credit and select Netflix will I be billed for the remaining charges on my Verizon bill? * Apple One…
Travel Pass for Do More
I haven’t been receiving the one day Travel Pass per line per month on my Do More plan. Has this program been discontinued for the Do More plan?
Travel Pass
I'm brand new to using an Andoid phone and am about to travel to Italy for 2 weeks. Please advise how best to use my phone to check emails given Google sends daily emails to my phone. Will I have to pay $10 a day on Travel Pass to check emails? What about airplane mode? Can I check emails in airplane mode to avoid the $10…
Purchased iPhone 14 Pro Max with $70 VZN Prepaid Plan on 02/11 - Still waiting on Phone Number Transfer and Activation
I purchased a new and the $70 Verizon Prepaid plan on 02/11. With this purchase, I requested that my current phone number with ATT Prepaid be transferred to Verizon. As of 02/20, nothing has been completed. During the initial purchase checkout process on the Verizon website, it asked me for my account number with ATT…
$200 Visa Gift Card Issue
I have yet to receive the $200 Visa Gift Card which I was told I would be receiving for signing up for Verizon FIOS. I received an email on May 26, 2023 requesting that I sign up for the gift card on line, which I did. I received another email from Verizon on May 27th stating that the gift card was on its way to me. Today…
Senior Discount
* Are there any senior discounts in Georgia?
Plans and Charges
I don't feel I have the fortitude needed to understand when and where I signed up for Home Device Protection. Signing up with Verizon Ultimate Plus is a difficult exercise. I don't wish it upon anyone. What is the best way to get support, in person, phone support, or online?
International Credit Card payment
Visiting from Australia with a pre-paid SIM card. Unfortunately the Verizon website does not allow for entry of international credit cards with an overseas address. Don't trust talking to a Verizon customer representative giving international credit card details as last time my card details were stolen and illegal charges…
Plans for 55 and over people at T-Mobile but not Verizon?
Hello. Been with Verizon a long time and now looking at the plans for people 55+ but don't see the Verizon offering. T-Mobile has the Go5G Plus55 for $70 plus if I switch I can get a new Samsung S23+ 256gig memory for only $211.92 ($8.83 x 24 months) and I don't need a trade-in! So for a new phone and unlimited plan I will…
Verizon reuse card balance
How to check the balance on a Verizon reuse prepaid card
Unable to login to my Verizon prepaid account via home WiFi
I recently activated my account and phone and ported my number over from another carrier, and somehow I ended up with 3 ways to login with none of them working. I was finally able to login with my number or new username after spending some time on the phone with a CSR, and I dont know if I attempted to login via my home…
How To Pay Off Prepaid
How can I pay off the balance due on my prepaid
My CarLinkit device IMEI is not compatible with Verizon network
I am unable to activate a Verizon 4G SIM on an Android 12 CarLinkIt device that I had planned to use in my Kia EV6. I know that it supports Verizon frequencies and the SIM that I purchased seems to be connecting as a prepaid device. Is there something that can be done to register this device on the Verizon network?
Voice Connect batteries
How long do batteries last in Voice connect gizmo? I've had it for a week and it says replace batteries. Verizon gaslighted me for a week about repairing original landline then came up with this,
Cannot use automated systems with my phone
My phone is a Kyocera Dura XV Extreme which has been replaced by Kyocera and SIM card replaced by Verizon but still cannot use automated systems during a call. After the second or third prompt to enter a number, when key is pressed, the tone goes constant (instead of beep, it is beeeeeeeeeeeee...), which renders the phone…