Other Services & perks
My Verizon app (MVA)
I got the you tube premium perk via my Verizon app, I upgraded to a new phone and the you tube premium perk is not working. It my subscriptions it shows I have the perk however it’s not working on my devices
Ad-free Streaming bundles
How do i get all ad-free streaming bundles?
Call Filter App - Submitted Non spam report but number still showing as low-risk spam
I have noticed that my business phone number appears as low-risk spam on the Call Filter Plus app on my personal phone. I have already made a request to freecallregistry.com and voicespamfeedback.com , and I have reported my business number as non-spam numerous times on my Verizon Call Filter app. However, it still shows…
The Disney Bundle
How do I receive the activation email for “The Disney Bundle”? My account is saying it’s already been enrolled and activated but I do not have the email and when I log into Disney it wants me to put in a card for billing.
200.00 gift card for new line
Got a new line of service March 2025, did so online was offered 200 dollar gift and can't find a promo code to get card.
Can't upgrade Peacock subscription through +play
Hi, I subscribed to the Netflix and Peacock offer for one year. However, when I try to change my Peacock plan to no-ads for an additional fee, the "change plan" option is grayed out on the Verizon +play website. The Peacock website is directing me that I can only change my plan via Verizon, so I am stuck. Any help would be…
Samsung tv promotion
Been a customer for 10 years and seen they had a promotion for an upgrade on my phone. Really did not care to upgrade was really ok with my other phone but seen they had the upgrade to a Samsung s24 and would also be able to get the tv. Welp I'm not in the same messed up confusing mess as everyone. I now believe there will…
Movie Purchases if cancel services
We have purchased countless digital movies through Verizon. If we cancel our Verizon service do we still have access to these purchases and how do we access them?
Account linking
I just subscribed to the free 30 day eSIM trial and when I try and go in to set up my personal hotspot it wants me to link an account, I don't have one and when I try and chat it tells me technical error. Let me tell you Verizon you are starting off on the wrong foot and I haven't been on your network 30 mins yet.
Verizon App manager installed TEMU on my phone
I am writing to express my disappointment and frustration with your recent action of installing TEMU on my phone without my permission. This app has been reported to collect personal data compromising their privacy and security of my device. I find this app to be intrusive, unnecessary, and unacceptable. I request that you…
Apple Arcade
I’m at my wits end! I purchased a new phone on Feb. 12th. When I did it forced me to changed plans. All my perks were supposed to be removed. All were except for Apple Arcade. I’ve called or texted so many people try to get it removed from my account. It finally doesn’t show up in my perks but is still showing up in my…
Call filter not working as expected
I have the call filter set to block all calls (low to high risk) and to not allow voicemails… but I keep getting calls and voicemails. Granted, the number has gone down considerably since I enrolled but it’s weird that some sneak through. Any thoughts on how to fix this?
Apple One Activation
Has anyone successfully figured out the way to get your Apple One to activate. Mine has been stuck like this for about a month and no one at Verizon or Apple can fix it. I’ve taken it off and on to my account. Switched from Family and individual with the same results.
Apple one family
So I got apple one family sharing when I go to set it up it send a link to my number I click the link and then says my number can’t be verified and to contact Verizon. I try to get ahold of A LIVE person and am unable to! So now paying $20 a month for something I can’t even get access too:(
Unable to "Activate/Register" Disney+ Bundle perk with Verizon Unlimited Plus mobile phone plan
Hello and good evening. Today, I received an email from Verizon stating that I need to activate the "Disney+ Bundle" perk that also includes Hulu and ESPN+ before March 13, 2025 otherwise, the perk will be removed from my Unlimited Plus mobile phone plan. I added the perk to my phone line on December 7, 2024 and have since…
Voicemail greeting access to listen and change from my own phone! Why is it impossible?
I have tried all the suggestions in this forum and after googling how to listen and change my voicemail greeting from the same phone. Why has Verizon made this impossible to do? Why does Verizon not want their customers to be able to access their own voicemail greetings to check them and to change them as needed?
Calls from "asterisk"
I've been getting dozens of calls from "asterisk" that then appear in history as "unknown". I have unknown calls blocked already. I'm unable to block calls from "asterisk" and they don't seem to actually have a phone number associated with them. These calls aren't being flagged as spam and I have no way to report them as…
$300 Switchan Rebate
Verizon promised in December for " $300switchan24 " ( port in ) rebate. Its March and i try hard but couldn't get anything and now Verizon change the statement and telling now i can not 2 different promo on one number.If it is then why Verizon offer at fist place. I think it just to lure the customers to sign up the…
Gift cards not received!
I am beyond frustrated with Verizon’s terrible customer service and broken promises. When I moved my service, I was PROMISED a $200 gift card per line ported in and $200 for a new line. It’s been 5 MONTHS, and I’ve lost count of how many times I’ve called, waited on hold for HOURS, and been told the same nonsense – “We…
Receiving/sending text messages from an old Temporary number
Having a very strange problem after switching to Verizon from T-Mobile. Problem only with my phone sending any text to or receiving any text from my daughter. We both received new phones and sims when we moved over to Verizon, my daughter was issued a new SIM card with temporary number due to her phone had to be mailed to…
Disney Bundle - Does it work for ANYONE?
Has anyone been able to access their Hulu account after having it mysteriously log you out? I had to delete my account and sign up again through Verizon after giving up when it was first offered. I was able to access Hulu for about 3 weeks and now it has logged me out and when I sign in I am only given the option to pay…
Free Apple Watch Ultra 2 Offer
Called today 2-25-25 at 12:01 pm est standard time to file a complaint about a local store. After giving the complaint the agent said they wanted to make it right and volunteered/ promised a Free Apple Watch Ultra 2 and that I would only have to pay for the line itself not the watch. Go to the store and they’re highly…
Cannot cancel Netflix +Play subscription
I've been on 3 very long chats with Verizon customer service and not one single agent has been able to resolve this issue. Can anyone here help me? Summary, I cannot unsubscribe from Netflix Premium through +Play. Neither can anyone at Verizon. Help!!! In December of 2023 I signed up for the "buy a year of Paramount+ (with…
Can't sign in to Disney+
I'm just setting up my service perks and of course there has to be an issue. I click on set up Disney+ and it does nothing but load a blank screen. Is anyone else having the same issue and if you were able to resolve it how did you do it? Thanks in advance.
$300 e-gift card for switching promo
Having purchased 3 new smartphones and switched 4 lines over from AT&T and submitting the rebate forms all of the requirements for the promotion were met. It has now been more than 9 weeks and I have chatted with agents from Verizon a few times about receiving the rebates I am due. I still have not received them. I did…
NEW CUSTOMER ACCOUNT
I'VE READ SO MANY COMPLAINTS REGARDING THIS SAME ISSUE THAT I'VE HAVE WITH VERIZON I HAVE TRIED FOUR TIMES ALREADY TO TAKE ADVANTAGE OF THE NEW CUSTOMER PERK OF GETTING THE IPHONE 16 ON THEM AND IT HAS A NEW CUSTOMER AND EVERY TIME I'VE BEEN TOLD THAT THEY CAN'T APPROVE MY APPLICATION BECAUSE THEY CANNOT IDENTIFY MY…
Verizon Family app does not work - not possible to suspend dependents' service
VERIZON FAMILY APP - core function - pressing button that says "suspend service" does not work, greyed out hours on the phone trying to solve their problem waste of time worst customer service imaginable can't cancel service without them texting you "within 5-7 days" breach of contract by Verizon - not providing the…
Apple One Family will not set Up
I was on the phone over an hour today passed back and forth between Verizon and Apple teams trying to get the Apple One Family subscription activated. I have been paying for this “perk” for two months and have not been able to get it activated despite multiple phone calls. My phone reflects an Apple One individual account…
Issus
I got an email to get my debit card 200 promotions and when I click on it don’t let see it it say looking
Disney plus play more bundle
Only able to login at one home. I was told that all lines on the account would be able to use this benefit, but we get errors when more than one home tries to use it even at different times.