Samsung
E gift menu
Why is there no longer an e-gift card menu in my messaging+ app? How can I get this option back?
Minutes logs not available
I have spent the last 6 weeks trying to downloads logs for two previous billing periods. All I get is "No logs available" from the platform and no explanation form Customer Service. This is data I have used for years with respect to my work as a consultant. What's going on VZW?
I need port out pin
Why is it so difficult to get a port out pin? I have been trying for awhile and I'm literally going in circles. This is very frustrating. I need an actual person to walk me through it.
Cannot call home phone from wireless
Samsung S23 Ultra will not call Xfinity land line(s). Only 2 phone numbers that I am aware of that I cannot call. Have tried everything I can think of including a factory reset. When calling into Xfinity I get the "Welcome to Verizon wireless, your call cannot be completed as dialed ..." When I call from Xfinity to Verizon…
Digital Secure
Please stop flagging my digital Secure, asking me to sign in and then I see, Digital Secure has been removed from my plan! Please, please, please get your poop in a group . I see the check, next to Digital Secure, log in and it says "ineligible" , therefore no one comes on the line, except the words "Ineligible ". Why not?…
Samsung S23 Ultra battery issues after update on 3.5.24
My S23 Ultra received 2 updates in the last month. First one was 2.8.24 and called S918USQS2BXAD. After the update, my phone would randomly start getting hot and the battery life seemed to go down. I had a second update on 3.5.24 called S918USQS2BXBD and now my phone is hot all the time and if I am using the phone I am…
System Update 47 for the Verizon Galaxy S21 Series
Hello, does anyone know when System Update 47/One UI 6.1 will be released to the Verizon Galaxy S21 Ultra? I heard something about Early May, but is it correct for Verizon?
Samsung S22+ not receiving apple text messages
My phone just started to not receive, or allow me to send, text messages from iPhones
Data usage
Is verizons data usage log accurate for time ,? I am seeing data usage at early morning hours for a device and would like to get more information about it if possible.
How do I get visual voicemail on my unlocked S23 FE?
How do I enable visual voicemail on my unlocked Galaxy S23 FE? I do not see any of the menus that are referenced in the documentation.
Customer service
Hands down the worst department I've ever dealt with. Every person told me something else. And I have to pay for their lies and mistake. They have hung up on me multiple times as they go to "transfer" me to a different department. Because of their incompetence and lack of accountability, I get to pay $965.00. And after I…
Microphone icon missing on keyboard
I have a samsung flip 5 using Message +. How do I get the microphone on the keyboard for speech to text. NOT speech recording, but for speech to text. I have scoured the internet and I'm running in circles trying to get an answer. Any help is appreciated.
S22 ultra call sound issue
Over the last two months the sound quality of the people I talk to is bad to worse. This does not happen on video calls. This does happen in safe mode. People hear me but they are distorted to the point I can't carry on a conversation. Does anyone have an answer for this? I'm in a small town and have to travel to reach a…
Stuck in Safe Mode S23 Ultra
S23 Ultra --> I bought my phone brand new from a Verizon store 12/2023. I've had no issue until the update that came out around 02/12/2024. Ever since accepting the update, my phone restarted as normal. However it restarted in "Safe Mode" automatically. When I turn off my phone completely and restart it, a message pops up…
copy photos from PC to phone
How to copy photos from my PC (windows 10) to my Galaxy s23 phone. Appreciate any help. I've watched some U tube videos, but everything I try doesn't work out. My computer is a 2019 Dell Desk Top. I can transfer pics from my phone to PC, no problem after someone kindly helped me on this community site. I didn't have the…
Galaxy S21 Ultra Chrome wont sync BOOKMARKS
Everything on my google account syncs to my phone EXCEPT my bookmarks. I've turned off sync and turned it back on. I've selected only sync bookmarks. I've selected sync everything. I've logged off and on. I've powered off and on. Numerous sessions with Verizon help desk and their tier 2 desk. Nothing has worked so far. All…
Compliment
A23 5G U W On 4/19/2024 I visited the Verizon store at 1251 Polaris Parkway, Columbus OH 43240 for assistance. D K, the customer service representative, greeted me at the door. DK put the new screen saver on the new phone. He solved the problems we were having with our account, new password, account manager, and owner. He…
Video Calling
My Husband and I are on the exact same plan. We are billed together. We have the same unlimited data. We even have the exact same Samsung s24 ultra in the purple color. we use the same messaging app and the same default phone calling app, but I can video call and my husband does not even have the option to turn it on in…
Local calls are now international?
I have an S7 phone and for the past two days it sees every local number as an international one. Has anyone else been having this problem? It's also been out of control and won't let me use mobile data. It won't even register IF I have mobile data available.
Recent Update is Horrible
I recently, without meaning to, updated my phone. Now my phone is acting up bad. Issues are: • Calls Made = no one hears me • Call Received = no one hears me, or can’t get through (drops on their end) • Texts = not being received • Apps = freeze soon after opening (all, especially photos) • Incorrect Messages = no more…
I need to update my Samsung note 10 plus
Software update is temporary unavailable how to resolve this issue
New
My free trail is over and I need to set up a package
Verizon Either Unwilling or Unable to Unlock Fully Paid Phone
VZW customer of 14 years. Samsung S20+ purchased from a reseller brand new sealed, clean IMEI. No issues activating, paid in full, account in good standing, no fraud reports, no back payments owed, nothing - active for 4 solid years. You couldn't ask for a more angelic and quiet customer. Traveling in a few weeks, need to…
Keep same #
When I activate new unlocked phone thru Verizon, can I keep same #?
Visual VM & Fold 5
Greetings, I have a Galaxy Fold 5, which I successfully setup. A few days later, I added visual voicemail to my account. It worked the first few days, and not only can I no longer, "see" my voicemail, but also fail to get a notification. The only reason I know I have any pending VMs is because my phone icon logged a call…
Issues with previous update
#update I have had no issues with my phone before the new update took place, not sure as to way I am having issues with, Texting, Keyboard dropping, Apps closing, music keeps stopping and I use my phone for work and without the use of my music not working properly I'm unable to work productively get my job accomplished. My…
What seems to be the problem with getting phones unlocked with Verizon
Why is it that they post a policy that says phones are unlocked after 60 days but they arent. Have had my phone for right at 2 years and come to find out it is not unlocked. I want to trade up through company discount program but cant because they have my phones locked, even though they say they are not locked. I am going…
People keep telling me my voicemail is full but I don't have any voicemails to delete.
"Your voicemail is full BTW" -- this text is HAUNTING me. I delete and clear my messages regularly. It's really affecting my business. Anyone know how to fix it?
S23 battery life horrible after recent april update
Ive seen similiar reports on samsung message boards but I would like someone from verizon to acknowledge this and let us know if a fix is in the works before I return my phone. Please do not tell me to check my apps or use powersaver mode because none of those is the issue. I have a battery usage tracker app so I can see…
says voicemail full when isn't - all files completely erased and works normally when I have to call in, but I pay for the visual voicemail.
Hello, this is getting very frustrating! I keep trying to fix this issue, but to no avail. Any practical help would be appreciated.