Other Network Discussions
Cannot text T-Mobile and it’s not my iPhone
Cannot text T-Mobile talked with Verizon multiple times. Talked with apple multiple times. Apple finally gave me a new iPhone so it’s not them. Come on Verizon I have been a long time customer. Quit trying to dupe me. Fix it now
Installing transceiver on tower with Verizon equipment
We'd like to install a LoRa transceiver onto a tower that hosts Verizon equipment. Our company owns the water tower and we're awaiting permission from facilities to climb up. But before we do anything, wanted to discuss our concerns with Verizon. Specifically: * Will our LoRa transceiver (ISM, 902 -928 MHz) interfere with…
Trade in Credit issues
I upgraded my cell phone in Jan 2024. I was assured I would receive a 830.00 credit once they got my current cell phone returned. I paid it off and mailed it to them. In February I was told they never received my cell phone. I gave them proof it was returned. Now in March they issue me a 415.00 credit for my old phone. I…
611
What do the Verizon community forum think about being on the phone with 611 Verizon customer service for over 1 hour 14 minutes?
break away from family plan to start new
how do i start a new family plan from existing one with half the family?
I am not a fraud
Hello, So basically, I was trying to place my first order with Verizon on my own account and get my own line and get off of my parents lines. I am going through the process of getting it. I get my application approved and then after I place the order I have to verify my identity which makes no sense why I have to now. But…
Unreasonable hold times
I have been currently on hold for 1 hour and 37 minutes. Prior to this I have been trying to resolve my issue since January and it is now April 15th using the chat feature. One agent says one thing only to have another agent says the previous agent was wrong. I sent back my iPad and the warehouse received it . Yet I am…
Cash only restriction help
One of my sub accounts apparently has a cash only restriction on it. I have spent hours and hours with customer service both online and in the store. Nobody seems to know anything about the restriction - what caused it, how long it is in effect for or how I can get it removed. I have had at least two tickets created and…
Fraud
I was on the phone with telesales for 3 hours. I verified 3 times, got through the whole process.... They said it was all done. Then the telesales agent said fraud flagged me... Okay, I sent the documents again. All my addresses match, from the ID, to my lease. They denied me and won't tell me why. Said I cannot get…
Leaving Verizon
I have been a customer for 16 years. My plan includes unlimited cell and a laptop, bill each month is ~160 USD. I recently checked my statement and my bill was almost 170 USD more than it usually is. This was the result of "internationally" calling someone that was in the same state, here for a wedding. I called to resolve…
Promotional Credit
If I want to cancel my Verizon service, will the remaining promotional credits be applied to the final bill? for example if I got a credit for bringing in my own device, $435, will that go towards what I have left to pay off the phone? Or will I have to pay the full $887.07? Does that apply to a trade in as well?
Disconnected Landline as a Wireless Number
I am a Verizon Wireless customer. I want to have my old landline (which is Verizon) as my wireless number. They say this is possible. HOWEVER, the disconnected number has been disconnected for years, so Verizon says it has to be activated as a landline before they can port it to be my wireless number. But, I don’t have…
How can I get billing problem fixed?
I am charged for a connection that was not active on my account and for breaking the contract for a device I didn’t receive at all. Its been 4 months I started calling the customer service. Every time I call they give me a ticket number and say that issue is taken care of and that money will be refunded in 10 days. So far…
SOS stuck
Due to Verizon failure to maintain their network this is what I experience I was negatively impacted and inconvenienced due to Verizon negligence and failure to maintain their network
Rebates, lies, sc@ms.... I am UPSET
Let me preface by saying I have been a Verizon Customer for 7 yrs as per my account, but my family and dad have been with Verizon since the beginning... back before Bell Atlantic had to split and there was "Singular Wireless".... We tried other companies while still keeping these accounts open and nothing compared. Once I…
Three hours w customer service reps
Sat on the phone for three hours total today and got one issue filed and another ticket filed for the third time on the same issue. Even got hung up on by two reps today. Great customer service was not in play. Been dealing with this issue since March 19th, 2024
Two phone lines on one cell phone
Hello, Right now I have one Verizon landline and one Verizon wireless cellphone line. My intent is to replace my current LG Exalt flip with a newer Dual Sim Dual Standby (DSDS) enabled smartphone. Then I can keep my current cell phone number and port my landline number to the second sim in the DSDS phone. This way I’ll be…
Upgrade Deal Expired without notice
We received an email with upgrade options. I chatted with someone to ask some questions. I did not get a lot of clarity. So I spent time researching online, calling people to get answers, etc., and finally made a decision that we wanted to go ahead and upgrade. I sit down to do it- no longer available. Not even close. I…
Continuous Spam From Trump
I continuously get spam texts from the Trump camp, and am sick to death of it. I don't dare respond or say stop, for fear that will only incite them to spam me more. Each time I get Trump spam I forward it to 7726 and I also hit the Report Spam button. Yet Verizon continues to allow it. I don't think I should have to pay…
Never ending billing and shipping issues!
I won't bore you all with my long unending scenario with Verizon but I will tell you important details. It's been 2-3 months now that I have tried to get customer service or anyone to help me straighten out my huge wireless bill AND get my defective phone picked up by UPS to ship back to their processing center! It's…
Perks Billing
I went to my local Verizon store to see about lowering my monthly bill. I lowered the bill over $80 per month. Almost immediately $10 charges for perks showed up on 2 of my lines. I told the salesperson, and her manager, that I wanted no perks, no gimmicks, just a simple plan for unlimited calls, texts and data. The store…
Charge
Hi, my son went to the Wireless Zone in Easton Md to get a new phone. They are a Verizon authorized store. He picked out his phone and they started the phone transfer without saying “hey it’s a $70.00 dollar charge for us to transfer your phone is that ok” he was there until it was closings time then handed him both phones…
Poor service
I live on Long Island, North Shore. I'd like to say it's just a fluke and my area but it seems like it's getting worse no matter where on the Island one is. Verizon cell service is terrible. I drop calls, can't connect, no data service. Verizon is the most expensive cell phone service plan to have, it is very disappointing…
My service suspended but bill paid
My service has been suspended all day now and says a past due amount owed but shows $0.00 due. I even received a text service restored but phone still doesn’t work! I can’t receive any assistance
Order canceled why
I am having the exact issue I am considering canceling my new service . I tried to add two more line and they are saying canceled can’t verify my identity ? If this order isn’t rectified today I will be canceling my Verizon service If there is somebody from Verizon looking at this ***** order number and location code…
Help bc I want o file a formal to corporate
I have never dealt with such incompetence and down right awful and condescending people. I find it interesting when I asked for a corporate number or the supervisor to the supervisor, I was told there was not anyway to do any of those things bc BRETT was the end of the line as a supervisor. There was no way to receive a…
Improving Customer Experience with Verizon's Services
Hello Verizon community, I wanted to share my experience with Verizon's services and how they have significantly improved my overall customer experience. Here are some key points: * Reliable Network: Verizon's network reliability is outstanding. I rarely experience dropped calls or slow data speeds, even in areas with high…
Corporate Office complaints
How can one submit a complaint to the corporate office about a horrible customer service experience.?
No signal at home...3 years now. I have to pay for starlink wifi to have a phone that works at home
I pay a lot for Verizon, I've been a customer for over 20 years, but in the small town I live in service has gone downhill so significantly that I have to pay for starlink wifi to have my phone work at home, which makes my already expensive service even more spendy...and verizon is again (like 3rd time in this 3 years…
Lost ability to auto pay
So I switched banking accounts and forgot to update Auto Pay settings here at Verizon (my fault) They tried 2 auto pay attempts which led to 2-$25 charges on my verizon account here (my fault so I get that), but I paid my bill on time and its never once been late. But then to top it off I was kicked out of Auto Pay…