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Transfer a Business Line to Personal Line Discounts
I will be transferring my Verizon business line to a Verizon personal account and I would line to know if transferring this line to my personal account is eligible for the "Add a Line" discounts available on 5-1-2024? I currently have an Unlimited Welcome plan with 3 lines and would like to transfer/add my business line as…
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$20 reconnect fee
my lines were NEVER disconnected. I made a payment arrangement while in the hospital for an extended period of time and NEVER agreed to $50 in fees. $25 fee on BOTH lines. No one has yet to resolve this and if Verizon doesn’t respect me as a customer I’m sure another business can. This is a joke. Kick someone while they’re…
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New phone for 86 yo mom disconnected
Put chased a new phone for my 86 yo mom who lives alone with health problems and after spending 3 hours in the store it’s has been dis connected and i’m told it’s due to fraud. No one at verizon can help, my Mom with health problems is at home alone without a phone. since no one at Verizon seems to be able to help me…
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Dahinda, IL Dead Zone
We live in Dahinda, IL 61428, specifically Oak Run properties, and there is quite a large dead zone with little to no reception for Verizon users. US Cellular is the only option for a consistent network. Please advise.
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Terrible Service in Cedarhurst NY
I moved to Cedarhurst, NY within the past few months. The cell service is absolutely horrible. In my home calls drop, go garbled in the middle or don't connect. I was in Brooklyn and almost never had issues Often I will find the call being on my wifi network but that doesn't always happen. Any suggestions or help improving…
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Physical address not under "contact us"
I am looking for the correspondence address to file a complaint. I've looked under 'contact us' and I can't find it. Can you just provide it here?
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Cannot text T-Mobile and it’s not my iPhone
Cannot text T-Mobile talked with Verizon multiple times. Talked with apple multiple times. Apple finally gave me a new iPhone so it’s not them. Come on Verizon I have been a long time customer. Quit trying to dupe me. Fix it now
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Installing transceiver on tower with Verizon equipment
We'd like to install a LoRa transceiver onto a tower that hosts Verizon equipment. Our company owns the water tower and we're awaiting permission from facilities to climb up. But before we do anything, wanted to discuss our concerns with Verizon. Specifically: * Will our LoRa transceiver (ISM, 902 -928 MHz) interfere with…
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Trade in Credit issues
I upgraded my cell phone in Jan 2024. I was assured I would receive a 830.00 credit once they got my current cell phone returned. I paid it off and mailed it to them. In February I was told they never received my cell phone. I gave them proof it was returned. Now in March they issue me a 415.00 credit for my old phone. I…
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611
What do the Verizon community forum think about being on the phone with 611 Verizon customer service for over 1 hour 14 minutes?
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break away from family plan to start new
how do i start a new family plan from existing one with half the family?
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I am not a fraud
Hello, So basically, I was trying to place my first order with Verizon on my own account and get my own line and get off of my parents lines. I am going through the process of getting it. I get my application approved and then after I place the order I have to verify my identity which makes no sense why I have to now. But…
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Unreasonable hold times
I have been currently on hold for 1 hour and 37 minutes. Prior to this I have been trying to resolve my issue since January and it is now April 15th using the chat feature. One agent says one thing only to have another agent says the previous agent was wrong. I sent back my iPad and the warehouse received it . Yet I am…
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Cash only restriction help
One of my sub accounts apparently has a cash only restriction on it. I have spent hours and hours with customer service both online and in the store. Nobody seems to know anything about the restriction - what caused it, how long it is in effect for or how I can get it removed. I have had at least two tickets created and…
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Fraud
I was on the phone with telesales for 3 hours. I verified 3 times, got through the whole process.... They said it was all done. Then the telesales agent said fraud flagged me... Okay, I sent the documents again. All my addresses match, from the ID, to my lease. They denied me and won't tell me why. Said I cannot get…
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Leaving Verizon
I have been a customer for 16 years. My plan includes unlimited cell and a laptop, bill each month is ~160 USD. I recently checked my statement and my bill was almost 170 USD more than it usually is. This was the result of "internationally" calling someone that was in the same state, here for a wedding. I called to resolve…
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Promotional Credit
If I want to cancel my Verizon service, will the remaining promotional credits be applied to the final bill? for example if I got a credit for bringing in my own device, $435, will that go towards what I have left to pay off the phone? Or will I have to pay the full $887.07? Does that apply to a trade in as well?
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Disconnected Landline as a Wireless Number
I am a Verizon Wireless customer. I want to have my old landline (which is Verizon) as my wireless number. They say this is possible. HOWEVER, the disconnected number has been disconnected for years, so Verizon says it has to be activated as a landline before they can port it to be my wireless number. But, I don’t have…
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How can I get billing problem fixed?
I am charged for a connection that was not active on my account and for breaking the contract for a device I didn’t receive at all. Its been 4 months I started calling the customer service. Every time I call they give me a ticket number and say that issue is taken care of and that money will be refunded in 10 days. So far…
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SOS stuck
Due to Verizon failure to maintain their network this is what I experience I was negatively impacted and inconvenienced due to Verizon negligence and failure to maintain their network
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Rebates, lies, sc@ms.... I am UPSET
Let me preface by saying I have been a Verizon Customer for 7 yrs as per my account, but my family and dad have been with Verizon since the beginning... back before Bell Atlantic had to split and there was "Singular Wireless".... We tried other companies while still keeping these accounts open and nothing compared. Once I…
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Three hours w customer service reps
Sat on the phone for three hours total today and got one issue filed and another ticket filed for the third time on the same issue. Even got hung up on by two reps today. Great customer service was not in play. Been dealing with this issue since March 19th, 2024
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Two phone lines on one cell phone
Hello, Right now I have one Verizon landline and one Verizon wireless cellphone line. My intent is to replace my current LG Exalt flip with a newer Dual Sim Dual Standby (DSDS) enabled smartphone. Then I can keep my current cell phone number and port my landline number to the second sim in the DSDS phone. This way I’ll be…
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Upgrade Deal Expired without notice
We received an email with upgrade options. I chatted with someone to ask some questions. I did not get a lot of clarity. So I spent time researching online, calling people to get answers, etc., and finally made a decision that we wanted to go ahead and upgrade. I sit down to do it- no longer available. Not even close. I…
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Continuous Spam From Trump
I continuously get spam texts from the Trump camp, and am sick to death of it. I don't dare respond or say stop, for fear that will only incite them to spam me more. Each time I get Trump spam I forward it to 7726 and I also hit the Report Spam button. Yet Verizon continues to allow it. I don't think I should have to pay…
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Never ending billing and shipping issues!
I won't bore you all with my long unending scenario with Verizon but I will tell you important details. It's been 2-3 months now that I have tried to get customer service or anyone to help me straighten out my huge wireless bill AND get my defective phone picked up by UPS to ship back to their processing center! It's…
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Perks Billing
I went to my local Verizon store to see about lowering my monthly bill. I lowered the bill over $80 per month. Almost immediately $10 charges for perks showed up on 2 of my lines. I told the salesperson, and her manager, that I wanted no perks, no gimmicks, just a simple plan for unlimited calls, texts and data. The store…
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Charge
Hi, my son went to the Wireless Zone in Easton Md to get a new phone. They are a Verizon authorized store. He picked out his phone and they started the phone transfer without saying “hey it’s a $70.00 dollar charge for us to transfer your phone is that ok” he was there until it was closings time then handed him both phones…
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Poor service
I live on Long Island, North Shore. I'd like to say it's just a fluke and my area but it seems like it's getting worse no matter where on the Island one is. Verizon cell service is terrible. I drop calls, can't connect, no data service. Verizon is the most expensive cell phone service plan to have, it is very disappointing…
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My service suspended but bill paid
My service has been suspended all day now and says a past due amount owed but shows $0.00 due. I even received a text service restored but phone still doesn’t work! I can’t receive any assistance