Other Network Discussions
texts are going to my email
When people text me sometimes it ends up being emailed to me (and ending up in my spam so I do not even see it). The number comes thru as "phone number"@vzwpix.com. how do I fix this so it stops happening.
Verizon/Asurion
Was convinced to buy into the mobile insurance plan when I signed up with Verizon almost two years ago. Just last Friday I finally need to utilize it, so I file a claim through the myverizon app. Or so I thought it would be. I was redirected to Asurion which wasn't really a surprise as they almost hold a monopoly in their…
Rural area signal strength reduction
Rural area here, area code 53929. Long term Verizon network user, first 3G then 4G LTE, both with Verizon and with Tracfone. In particular two Tracfone LG L125DL phones which have been very reliable for several years now are marginal in this location. The best signal is around -97dBm at home, inside or out, and drops…
Fraud
I got the Christmas deal for free iPhone 14 plus and I did everything they asked put my social email sent my I’d for verification and they still put my order as fraud even called and answered all the questions with multiple customer service people and they all kept saying the same thing I told them I want my money back…
Cannot Call out to any toll free number
I cannot make any calls out to any toll free number. Which means I am unable to call Verizon support, and the automated chat bot cannot understand the issue and is trying to fix a different issue. This is ridiculous.
Teacher Discount issue
I have been a Verizon Mobile and Fios customer for years. I recently upgraded my FIOS service and was able to lower my bill. The sales rep told me that being my wife is a teacher, we can get additional discounts for both our Mobile and FIOS services. However, I had to wait until installation was complete (new router,…
Identity theft victim
I have been a victim if identity theft, and I have not been held at all by Verizon. Someone use my Social Security number, and even spelled my government name wrong, and they still allow the account to B open.. Verizon is stating just because I am aware of who the person is even though I have not seen them in almost a year…
Autopay Non-Compliance fee
For my last bill I received a autopay non compliance fee and I just don’t understand why. So I set up my autopay with my debit card (I do not have a credit card) but I got paid about 4days before the autopay was scheduled and I’m a pay when I get paid type of guy. So autopay is mostly to help me not forget to pay. Well…
Verizon Customer service rep telling me two different inconsistent things, as ive been waiting on second phone replacement for faulty phone
I am currently using a warranty replacement phone, once I received this phone I soon after discovered its having the same issues as the phone I needed replaced and more issues than the original phone. I called customer & tech support. I was told I would be sent an upgrade by the customer service rep because he said after…
Full bars, zero service...
Around where I live, when I get full bars it just drops network connectivity almost completely. Doing a speed test, I'm getting ~10k. Less than old school dialup (14.4 was fast!). Nothing loads, can't make calls, etc.. This is even outside of a Verizon store! There are multiple towers in the area, but I do notice that it's…
Update CNAM for Company when we call an Verizon Customer
Our company has a voip carrier that has updated our CNAM for our phone line in their database. When we call an Verizon wireless customer it comes up with the phone# and an incorrect copmany (occassionaly it will show a name which is not right) which is causing issues with people knowing who is calling. How do we get…
Verizon slow in posting mailed payments
I give up mailing in payments to Verizon. They either are intentionally slow in posting payments mailed so you will pay online, are incompetent, have reduced the accounts receivable department that can’t efficiently post payments or some combination of the above. I am tired of having to use my own envelopes for mailing…
Bad Service Coverage
Please put in a new tower in our area! I’ve experience a significant amount of dropped calls and unsent text messages in our area. The moment I disconnect from WiFi, it’s almost impossible to connect until I drive miles to a different area. The area in question is Loughman, FL; East of I-4, south of Kissimmee, FL, north of…
$200 amazing gift card still have not received
Amazing $200 gift card
Switching to cricket
Sick and tired of the horrible customer service, sick and tired of the complete garbage service anywhere I go in the country, and sick of paying so much for such poor and laughable service. I'm done. Paying of my phones, and jumping ship! Why stick around when I can pay 1/3 the price with better reception, and cheaper…
Low Hanging Communications Cable & Causing Disruption in Service for Multiple Users
The communication cables are hanging relatively low, appears to be entangled and enveloped around weeds that are weighing heavy on the cable line causes potential safety issues and risk. Does anybody know how to get that cable line tighten or pulled away from around level without causes fatal damages to neighbors property?
Upgrading swapped phones
I had upgraded my phone on my line to the iphone14 plus last year. Well my daughter had wanted the latest and greatest, so I took one for the team and gave her the iPhone 14 and I’m using her old phone the iPhone 12. I would love to upgrade the iPhone 12 now. How can I do this? I keep getting the run around when I chat and…
phone not received but Verizon still is charging me
I shop a phone that was lost by UPS, I haven't received it but still Verizon is charging me the monthly payments. It has been 2 weeks of calls to customer service and they cant solve it. In my account still is showing that phone is on it way. They told me agreement was cancelled but, in my side, still is showing as…
Misrepresentation by door to door person
On 3/3 a door to door sales person Jacob misrepresented that Verizon streaming works with my Roku TVs and I bought the service. I have reached out to sales person and he has not responded via text and voice. Very disappointed that the sales person does not know his protect and does not respond to inquiries. Bad customer…
Abysmal customer service at Verizon store
I recently upgraded my device at a Verizon store. An actual store not one opened by someone else. I did some research online and had it widdled down to 2 choices. When I went into the store and spoke to the employee I asked some follow up questions. The answer I was given was that the phones processing power were the same.…
SOS / no service
My daughter has an iPhone 13. She went to Atlantic City last week and was unable to use her phone the whole weekend due to an SOS error message. No texts would go through either. On Monday, she went to the Verizon store and they gave her an eSIM. Today is Sunday and she went one county north and she wasn’t able to use her…
Reconnect service
I recently paid my bill to reconnect my service and the representative said that my service would return but it’s been a few days and they still haven’t returned my service very upset
No service I have tried your fix all program it doesn’t fix I hate this service
No service in the area. Little truck goes up and down the road. But I Don’t live in the road to check for service maybe if they would check at people houses they would see how horrible the service is
Time changing
Why would my set time zone be changed without my permission? Even so, why would the "automatic time zone given from provider" have daylight savings when I live in Arizona? My account is based here? I need to understand this.
Will RCS on iPhone fix this MMS freezing problem?!
this is what I get when a group text with iPhones gets aggressive. The phone completely freezes....all individual text chains look like this from the users in the group. For years this has been a problem. Will RCS fix this when it goes to iPhone? This is infuriating.
File a complaint
I need to file a complaint against Verizon and the agents who keep wasting my time. Since January 2024 my service has gone down. I did all the troubleshooting suggestions in the wiki/guide to no avail. I called Verizon and each agent I talked to insisted I need to trouble shoot with them again. They made mistakes on my…
How do I Enter bank account information for payment investigation?
I need a payment investigation that Verizon is trying to set up. They send me a link to enter the account information they need, but the link takes me to the Verizon homepage and never prompts me for information. Where do I go to enter the information?
Billing
I was told by a representative that called me back after the call was lost that I would get 40$ off my bill from a promo that Verizon had for customers that have been with Verizon for 1-3 years and it would bring my bill down to $120 a month. And that it would take 24hrs and that I would receive a call from someone in…
What phone settings do I need for an iPhone 13 to be able to connect to an LTE Newtwork Extender?
I have problems with phone call quality - I can hear other people just fine, but they miss brief intervals of silence - losing a words or couple of words throughout my calls with them. It only happens when I'm at home. (The only way I can have decent phone calls is if I turn on Wifi calling and set my phone to airplane…
International Calling and Wont Call
I am trying to call a local number and the call will not go through. I keep having to turn the phone off and on just to make calls. I just got a new Samsung S22 through Asurion. Can you help with this?