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Poor reception
Our immediate area in our neighborhood has long had poor reception. In a small 3 or 4 block area, when outside we only get 1 bar reception and we can’t access maps, make calls, or send texts. Once we leave the immediate area we get 4 bars of 4g. Another block or two away we get full 5g service. We are in a metropolitan…
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Complaint- King George, VA, store manager TIFFANY
Late afternoon on Thursday March 28th, my husband called the Verizon store location in King George VA to confirm my new phone had been delivered and was ready for pick up. Tiffany, who we later learned was the store manager, let us know it had been delivered but we would need to wait to pick it up until the next day as…
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My Network Extender keep cycling / restarting
Hello my Range extender keeps cycling through stages like connecting to router , searching for GPS signal and connecting to SeGW server , even sometimes it connects momentarily with solid LED but then drops and keep cycling .
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Account Open Information
I need to have Verizon send me the information of when my account was first created, I know it was in 2007. Apparently everyone in customer service knows it was 2007. But that is all the information they can provide me. What I would like is the date, the place, the name that it was created under and the phone number. it…
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email to MMS not working 3-25-24
I send dozens of emails to MMS ([email address removed per the Verizon Terms of Service]) and it has worked flawlessly until around 11pm last night (3/24/24) then it started showing up on my phone as "message could not be downloaded". my email server has been sending them to verizon (cloudfilter.com) ok, and no errors,…
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Doogee V31 GT network compatibility
I am interested in purchasing a Doogee V31 GT rugged smartphone w/ thermal imaging and night vision cameras direct from the manufacturer, but before I do I want confirm if this phone will work on the Verizon Wireless or not. Supported network bands NR: N1/N3/N7/N28/N38/N41/N77/N78/N79 FDD:…
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You have no device in Verizon account that is eligible to receive the One Time Authorization Code for this transaction.
anyone know what this means? I just signed up with Verizon and got new phones. One is for my 13yo and I would like for him to be able to use my old Xr for awhile and make sure he takes care of it. But when I try to switch the phone I get this message. I would not think Verizon would care which phone I'm using as long as I…
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Voice Mail Error
I want to submit this as a error and feedback but I don't know if it's a issue with Verizon Wireless or Googles Android Phone App. I am connected to Wifi calling at my house all the time. When someone calls me a leaves a voice mail. I won't get a notification and it won't show up in the Phone App under voice mail right…
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texts are going to my email
When people text me sometimes it ends up being emailed to me (and ending up in my spam so I do not even see it). The number comes thru as "phone number"@vzwpix.com. how do I fix this so it stops happening.
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Verizon/Asurion
Was convinced to buy into the mobile insurance plan when I signed up with Verizon almost two years ago. Just last Friday I finally need to utilize it, so I file a claim through the myverizon app. Or so I thought it would be. I was redirected to Asurion which wasn't really a surprise as they almost hold a monopoly in their…
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Rural area signal strength reduction
Rural area here, area code 53929. Long term Verizon network user, first 3G then 4G LTE, both with Verizon and with Tracfone. In particular two Tracfone LG L125DL phones which have been very reliable for several years now are marginal in this location. The best signal is around -97dBm at home, inside or out, and drops…
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Fraud
I got the Christmas deal for free iPhone 14 plus and I did everything they asked put my social email sent my I’d for verification and they still put my order as fraud even called and answered all the questions with multiple customer service people and they all kept saying the same thing I told them I want my money back…
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Cannot Call out to any toll free number
I cannot make any calls out to any toll free number. Which means I am unable to call Verizon support, and the automated chat bot cannot understand the issue and is trying to fix a different issue. This is ridiculous.
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Teacher Discount issue
I have been a Verizon Mobile and Fios customer for years. I recently upgraded my FIOS service and was able to lower my bill. The sales rep told me that being my wife is a teacher, we can get additional discounts for both our Mobile and FIOS services. However, I had to wait until installation was complete (new router,…
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Identity theft victim
I have been a victim if identity theft, and I have not been held at all by Verizon. Someone use my Social Security number, and even spelled my government name wrong, and they still allow the account to B open.. Verizon is stating just because I am aware of who the person is even though I have not seen them in almost a year…
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Autopay Non-Compliance fee
For my last bill I received a autopay non compliance fee and I just don’t understand why. So I set up my autopay with my debit card (I do not have a credit card) but I got paid about 4days before the autopay was scheduled and I’m a pay when I get paid type of guy. So autopay is mostly to help me not forget to pay. Well…
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Verizon Customer service rep telling me two different inconsistent things, as ive been waiting on second phone replacement for faulty phone
I am currently using a warranty replacement phone, once I received this phone I soon after discovered its having the same issues as the phone I needed replaced and more issues than the original phone. I called customer & tech support. I was told I would be sent an upgrade by the customer service rep because he said after…
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Full bars, zero service...
Around where I live, when I get full bars it just drops network connectivity almost completely. Doing a speed test, I'm getting ~10k. Less than old school dialup (14.4 was fast!). Nothing loads, can't make calls, etc.. This is even outside of a Verizon store! There are multiple towers in the area, but I do notice that it's…
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Update CNAM for Company when we call an Verizon Customer
Our company has a voip carrier that has updated our CNAM for our phone line in their database. When we call an Verizon wireless customer it comes up with the phone# and an incorrect copmany (occassionaly it will show a name which is not right) which is causing issues with people knowing who is calling. How do we get…
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Verizon slow in posting mailed payments
I give up mailing in payments to Verizon. They either are intentionally slow in posting payments mailed so you will pay online, are incompetent, have reduced the accounts receivable department that can’t efficiently post payments or some combination of the above. I am tired of having to use my own envelopes for mailing…
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Bad Service Coverage
Please put in a new tower in our area! I’ve experience a significant amount of dropped calls and unsent text messages in our area. The moment I disconnect from WiFi, it’s almost impossible to connect until I drive miles to a different area. The area in question is Loughman, FL; East of I-4, south of Kissimmee, FL, north of…
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$200 amazing gift card still have not received
Amazing $200 gift card
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Switching to cricket
Sick and tired of the horrible customer service, sick and tired of the complete garbage service anywhere I go in the country, and sick of paying so much for such poor and laughable service. I'm done. Paying of my phones, and jumping ship! Why stick around when I can pay 1/3 the price with better reception, and cheaper…
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Low Hanging Communications Cable & Causing Disruption in Service for Multiple Users
The communication cables are hanging relatively low, appears to be entangled and enveloped around weeds that are weighing heavy on the cable line causes potential safety issues and risk. Does anybody know how to get that cable line tighten or pulled away from around level without causes fatal damages to neighbors property?
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Upgrading swapped phones
I had upgraded my phone on my line to the iphone14 plus last year. Well my daughter had wanted the latest and greatest, so I took one for the team and gave her the iPhone 14 and I’m using her old phone the iPhone 12. I would love to upgrade the iPhone 12 now. How can I do this? I keep getting the run around when I chat and…
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phone not received but Verizon still is charging me
I shop a phone that was lost by UPS, I haven't received it but still Verizon is charging me the monthly payments. It has been 2 weeks of calls to customer service and they cant solve it. In my account still is showing that phone is on it way. They told me agreement was cancelled but, in my side, still is showing as…
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Misrepresentation by door to door person
On 3/3 a door to door sales person Jacob misrepresented that Verizon streaming works with my Roku TVs and I bought the service. I have reached out to sales person and he has not responded via text and voice. Very disappointed that the sales person does not know his protect and does not respond to inquiries. Bad customer…
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Abysmal customer service at Verizon store
I recently upgraded my device at a Verizon store. An actual store not one opened by someone else. I did some research online and had it widdled down to 2 choices. When I went into the store and spoke to the employee I asked some follow up questions. The answer I was given was that the phones processing power were the same.…
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SOS / no service
My daughter has an iPhone 13. She went to Atlantic City last week and was unable to use her phone the whole weekend due to an SOS error message. No texts would go through either. On Monday, she went to the Verizon store and they gave her an eSIM. Today is Sunday and she went one county north and she wasn’t able to use her…
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Reconnect service
I recently paid my bill to reconnect my service and the representative said that my service would return but it’s been a few days and they still haven’t returned my service very upset