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Please help
Please, I need help My daughter is out of the country and she has no cell service. I need to have my service restored please.
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International calling - not working
I’m in India and have the “Unlimited Unlimited” plan. I’m using a Samsung S25 Ultra. However, I’m unable to make calls to US numbers or Indian numbers, and I also can’t receive calls from either the US or India. I’ve already spent an hour with tech support—twice—but still no luck. Has anyone else experienced this issue? Is…
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Calling US with International monthly (travel) plan
I know there are 250 voice minutes on the $100 international monthly plan, but I'm wondering if calling the US from a foreign country counts towards the 250 minutes or calling the US number is unlimited.
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No service in bahrain
This is sad that i landed in bahrain and i cant use my phone at all. No cell service nor internet. However my friends who have Tmobile service works just fine, I’m paying for an international plan that i cant use so this helps in my decision of leaving verizon and switching to T mobile when i return to the states. And…
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Unlock iphone 17 before 60 days for international travel
Hello, I want to buy the new iphone 17 but I travel to europe next saturday. I would buy the phone upfront, paid in full. What are my options on getting it unlocked so I can use an european esim?
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Unlimited Ultimate - not working in Paris
I’m in Paris and I’m not able to make calls or get any reliable data with Unlimited Ultimate - or International. I have spent hours on the phone with customer service only to get the runaround. Anything I can do to troubleshoot or problem solve? Customer service’s suggestions (e.g. dialing with 011 or 1 as a prefix did not…
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International Data roaming not working
I traveled Tahiti and and Bora Bora(French Polynesia), have 2 lines with Unlimited Ultimate plan, so international roaming with 10GB data is included. Both lines are using iPhone 16 pro Max, they worked perfectly with voice and LTE data the first day, using F-VINI as The next day morning one line lost data, no LTE logo…
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Intenational wifi texting in Tahiti and Bora Bora
Intenational wifi texting and calling while in Tahiti and Bora Bora.
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No phone or text service while in Philippines with International plan
I have been unsuccessfully trying for 5 days to reach Verizon about inability to send or receive texts and calls. I can’t call Verizon due to no phone service. The Ai chat bot will not connect me to live representative unless I sign in and receive 2-step verification code which I’m unable to receive since I’m not receiving…
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No service in Copenhagen
I just changed my plan to have unlimited data in Europe and i have 0 service in Copenhagen, restarted my phone, checked other networks and absolutely nothing. Its so annoying since this is a big city. Verizon really has been horrible service.
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Phone keeps disconnecting from data while abroad
I’ve been in France for the last week, and ever since I got here, my phone has been disconnecting from data (5G/LTE) rendering my phone nearly useless as I rely on it for mapping and direction, transportation, and translation. I will still have coverage for calling and texting but no data networks. This will happen several…
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Living abroad
Does anyone have any suggestions of what to do when living abroad? I will be living in Hungary for a full school year from September to June. I have talked with customer service and have been told several times over there's nothing to be done. They can only suspend it for 90 days or if you are in military service. I'm not…
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Unlimited Ultimate Doesn’t Work
I am on my honey moon in Tahiti and since I’ve gotten here my phone data doesn’t work even though I pay for the unlimited ultimate plan. Looking on these forums, this has been a problem for other people and has been happening for months. It’s crazy that Verizon hasn’t fixed this. I specifically purchased this plan so that…
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switching plans
I am going to UK for two weeks, and the trip spans two billing cycles. Can I change from Unlimited Welcome to Unlimited Ultimate before I go, and change back to Unlimited Welcome when I return (2 weeks later)? If I do that, will I be charged for two full months of Unlimited Ultimate because it spans two billing cycles, or…
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Wi-Fi connections outside of USA
Wondering why I could not connect to Wi-Fi anywhere outside of AirBNB while in England,
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International
I’ve been a loyal costumer for over 20 years. I have 5 phones on my account and my monthly bill is over $200.00. I feel that after a certain amount of time, international use should be free. Does anyone agree?
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Urgent Help Needed - SIM Failure Error - Using iPhone Abroad
Hi All, I am encountering a "SIM Failure" error on my iPhone Mini 13 while trying to use it abroad. I have: - plenty of remaining days in my Travel Pass bank - restarted the iPhone - reset the network settings Neither of these approaches have restored service to my device and I am unable to reach Verizon Technical Support…
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International Plan Not Working in France
Hello: I moved to France for six months and bought the monthly international plan to use on my iPhone XS Max. For the first couple of months the data roaming usually worked OK, but for the past month it has almost never worked at all, though oddly it suddenly worked for about two days last week before quitting again. I can…
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No Data Abroad
I purchased the Travel Pass so that I could use my data whenever traveling abroad. When I landed in Turkey, I got the automated message that my Travel Pass had been activated and that I would be charge $12 for each day of usage. However, since I’ve been here I have been unable to use any data. I cannot even access the…
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Receiving texts while outside the US
Hello, I do quite a bit of international travel and I always get a sim card for the country that I'm in. I occasionally need to receive a text message sent to my US number to get a code so I can access my bank accounts. Is it possible to receive texts by paying a fee for each one? If I had to pay $10/day, it would cost me…
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Lies about Unlimited Ultimate International Calling
I want to share my experience, upgrading my Verizon iPhone to an iPhone 16 pro max to Verizon’s unlimited ultimate plan. I learned they flat out lie about their international service bundled w the plan - it isn’t unlimited, it’s limited to 15GB of data - then tosses you off the network. Zero data. You’re stuck in a foreign…
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I need someone from corporate to contact me.
I need someone from corporate to contact me about my last bill of $846.53 . And your representative looked into charges and concluded that the charges was invalid. And he told me that my money would be refunded within 3-5 days. But it wasn't. And now everyone that I have spoke to since, have come up with every excuse of…
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International Monthly Plan - Data not working
I bought the Monthly plan so that I could use my phone in Denmark but after ten days I have no data. I called Verizon a couple of times, followed automated instructions, no way I could communicate with a real person. I spent more than an hour trying to find a solution, even tried to buy more data, but there’s no way I…
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Stop roaming charges once and for all!
I can’t believe I still have to ask this question in 2025, but here we go. I have an iPhone 16 with two eSIMs installed — one for Verizon (my US number) and one for my French number. While currently in France, I’ve turned off data roaming for Verizon and set my French eSIM as the primary line for both cellular and data.…
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NEED HELP TO ACTIVATE AND UNLOCK PHONE FROM AUSTRALIA
tech support experience I have ever had. I bought a TCL flip pro from Amazon (US, I believe). I am from Australia. Upon receiving the phone and trying to set it up, it dosn't get past the 'activating phone' screen. It just sits there. I have called several numbers over the past few hours, clicked several links either to…
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Add International Data on Intl Monthly Plan?
Son ran out of data in Greece. He’s on the international monthly plan. Are there any options to add data. He’s on a school trip and says that his phone glitched one night and used 9gb of his 20 gb allotment. He has 13 more days in country.
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International calls and data charges
I recently used my Verizon $12/day international cellular service in The Netherlands for six days for emails and phone calls. For this, I received a bill from Verizon for $122.43, but I can't find the details of these charges anywhere on my Verizon bill. I want to dispute these charges, but I can't find the details in my…
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Quality of service in Mexico
Traveling to Cancun, Mexico and need to use my hotspot for work. Any comments on the quality of the Verizon coverage in Mexico? What do I need to do to improve my connection reliability?
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Verizon does not work in France
Verizon does not automatically connect in France . All the settings in the phone are correct, chat with a live Verizon tech verified that. No need to reply with what you think is wrong. Here is how you can get conneted as explained by the Verizon tech. Turn off WIFI Goto connections - Mobile networks Disable Use 5G…
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International Travel without TravelPass and with International Calling Disabled
With no Verizon International Calling Plan activated, if someone calls my domestic number from the U.S.,, what happens? Does the call go through? Is it considered an International Call? If so, who pays? I've searched for this scenario in various help sources, but haven't yet found a definitive answer. My guess is that…