Mobile Deals
Monthly billing amount is high due to missing promotional credit
Hello, I called Verizon customer support twice this month for my monthly billing amount being higher due to couple of promotional credits are missing. I have encountered this issue every month and I had to call customer support every month. Two credits for Device promotion and credit for 36 months are missing from my…
qualify for a discount
I want to get my coupon for my discount on my account
Why am I not getting my 55+discount yet? It’s been 1.5 years!!
I was mailed a 55+ discount offer before I was 55 (but my husband was 55). I was told because I am the account holder I needed to wait until I WAS 55, and then to call back and I’d get it. I am now 56.5 years old. I have called several times, been told more than once I will start seeing that discount in one to two bill…
How do I get my hundred dollar gift card
How do I getHow do I get my $100 gift card?????
Escalation – Denial of $800 Switch & Payoff Promotion
I am disputing the denial of the $800 Switch & Payoff promotion. The reason provided, “failure to turn in my old device”, which is not a stated requirement of this promotion. The offer clearly states reimbursement for paying off a device from another carrier, not a trade-in requirement. I fulfilled the required conditions,…
Sales rep offer
my bill increases without explanation. I chatted with a live rep. Who pushed so hard for me to take his offer. It would lower my cost by almost $20 instead of the $10 increase. Everything will be. The same. After much back and forth and pressure. I kept saying NO because he did not have anything I could see or read No…
Complicated situation…
A Verizon associate’s mess up and carelessness may have cost us $2,000 in the end….and I don’t know if it can be fixed at this point. We upgraded our phones through a Verizon promotion that included both a free iPhone 16 Pro (via bill credits) and payoff of the remaining balance on our old device. At the store, we…
Gift Card??
At hte time of signing up for my Verizon service, I was informed that I would receive both a Nintendo Switch and a $200 Verizon gift card as part of the promotion. I have already received the Nintendo device, however the $200 gift card has not been received. The instructions indicated that the gift card would arrive within…
Unable to verify my identity?!
It has been a headache with constant back and forth with verizon. I just wanted a mobile family plan and to use their offers and deals. They keep canceling my order because either they can't verify my identity and now they have my name on the fraud list?!
$300 Gift Card
I’ve been going back and forth with customer service for few months regarding the $300 gift card I was promised when I signed up as a new Verizon customer in January 2026. Each representative has given me different information, and while I’ve tried to remain patient and understanding, this has become increasingly…
How can I get tracking status on rebate gift card?
I went to a Verizon store and traded my family's phones in, and we were told they had a promotion to pay off the remaining AT&T balance. Everything was smooth, and the employee told me to email poyp.support@verizon.com with my bill on May 6, 2026, and I have not received any updates from Verizon on tracking or if they even…
Pay off your phone offer
to marks now 10 weeks since I submitted my pay off your phone offer. Here I sit with an astronomical ATT bill since I cancelled with them to switch to Verizon and as you can imagine they keep giving me false dates on when I will actually get the money. I would have never switched service if I knew they would FAIL TO MEET…
Add Line
Does my area offer mobile services?
$200 Amazon Gift Card
I signed up for Verizon under a promotion that included a $200 Amazon Gift Card. I completed everything that was required of me and have spent months following up with customer service about the reward. Each time I contact Verizon, I seem to get a different answer. I've been told to wait longer, check back later, or that…
Special for 55 plus customers last november
we were supposed to get free phones during a special free phones for 55 plus customers, of course we are paying for the phones. With no satisfaction from Verizon!! tempted to change carriers due to no customer service help!
Discounts & gift cards not received despite multiple requests
I have two unresolved issues involving discounts/incentives that customer service has repeatedly promised to fix, but hasn’t. First, a few days before Christmas, I added two new lines with phones and was supposed to receive a $300 Verizon gift card incentive. From the wording at the time, it actually appeared I may have…
Discounts
discounts and perks
Mobil
mobil
Is there a Loyalty and Retention Department at Verizon?
I recently eceived a called from the Loyalty & Retention department offering me a deal because I have been with Verizon for 10 years. The rep placed an order for me to receive new equipment at no cost to me and a discount on my billing. Well, Verizon sales department called it fraud, restricted me from my account and the…
Loyalty Rewards Not Being Honored
I am having a terrible time with Verizon honoring the Loyalty Reward offer from early June. I did receive the loyalty offer text, as I have been with Verizon for years. I had two lines with them and one with Consumer Cellular (for my son). With this offer, I wanted to port my son's line over to my Verizon account as the…
Amazon gift card
@vzw_customer_support. I was promised a $200 amazon gift card for becoming a new customer with verizon. It says it was processed May 11th and I should get the egift in my email in 48hrs. It was sent May11th.... I still haven't received it. Help????
promotion and live chat
was sold a promotion, then had the rug pulled out from under my feet. "oh this promotion is only for a different plan" but that was not made clear when i agreed to the deal. advertised one thing, given another. then i waited in live chat for over an hour for the agent to upgrade my plan. i checked in every 20 minutes to…
So if I “upgrade” to plus or ultimate my bill goes up about 12 a month and no free phone??
Typical Verizon. 30 years with them and if I upgrade I pay more and don’t get a free phone? How is T mobile? I get free phones and less a month. Networks really are similar anymore. If with someone for 30 years, that is so much more value than converting a new customer. Nickle and dimeing is the way Verizon works. I’m…
Senior citizen discount
How much senior citizen discount do verizon offer their eligible senior
What discounts are available for over 55 and/or retired?
I currently have had a employee corporate discount for 20 years. I will retire next year, and want to know avaialble discounts that I might be eligible to obtain. I'd hate to leave, but I will for my budget needs. Is there a place in the VZW site to view all discount offerings?
Switch from ATT to Verizon - Where do i Send in the old ATT Phones?
I recently have switched from ATT to Verizon but need to know where to send the 3 att devices that are paid off via the verizon promotion. Please advise.
Free services
How do I get 30 free days of servics
200 dollar rebate
never give me the 200 dollars rebate card when I got the service
Loyalty
My loyalty deal is about to expire. How do I get a new one
HOW CAN I REDEEM my $200 Verizon Gift card I was promised
I have looked everywhere, chatted, ect… I do NOT see where or how I can redeem my $200 verizon gift card for switching from Xfinity to Verizon and adding a line, plus ultimate package. This is honestly one of the hardest things I've had to try to do, and should be very simple! I do NOT have a promo code or anything I can…