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Trade in confirmed but they never paid, promotions promised never given. customer service
So lets talk about how Verizon promised 3 promotional deals and took trade in phones....but never gave $ for the promotion or the phones....its been 5 months of calling WEEKLY. Basically wished we never switched off of SPRINT. They at least gave us what was promised. Let’s get into it Oct ordered two Samsungs (promo get…
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Phenomenal Customer Service from Rose!
I’ve been a Verizon customer for 12 years and was ready to leave, but Rose completely changed my mind. She went above and beyond to help me, listened with genuine care, and found the perfect solution for my situation. Her kindness and professionalism made all the difference. Because of Rose, I’m staying with Verizon. She’s…
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Service issue
When my phone is called it says my number has been disconnected or moved. I can call out and get and receive text messages. The other lines on my account have no issue at all. I am not getting anywhere with support other than being bounced around. Has anyone had this issue before?
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account access failure
I am not receiving the account link to sign into my account and VERIZON MAKES IT IMPOSSIBLE TO SPEAK WITH A REAL PERSON TO HELP YOU. PLEASE HEAR ME VERIZON!!! I NEED TO SPEAK WITH A REAL PERSON!
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Disconnected with promise to pay
I have a promise to pay set for Oct. 11th but my service was still disconnected today! Why all of a sudden with a promise to pay do you shut off my service? My son walks to and from school and needs his phone in case of an emergency. And I work 2 hours away from home. So it’s not easy knowing anything could happen to…
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I’m being held hostage by a group of hackers who are using a Verizon business account
I’m a regular customer but my phone number is being held hostage by a group of hackers who are using a business account and a fraudulent domain over my phone number itself so anything and everything that I use my phone for is being compromised. I have tried calling support hundreds of times regarding this issue and I have…
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SERVICE DEGRADING
We've been Verizon Cellular customers for over 15 years. In 2020 we noticed some service degraded at our home, but it wasn't to a point of being un-usable. This year, it once again decreased, and now it does impact phone calls and data. Last month we were in the downtown area of the city we live in, and for 20 minutes…
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Verizon customer are experiencing issues with our domain, I would like to request the domain be whitelisted
We’ve recently become aware that our domain https://mvt.so/ is being flagged or blocked for some users, displaying “No Connection” or “Potential Threat Detected” messages when attempting to access URLs under this domain. This is being reported by our customers who are Verizon customers in particular. We believe this may be…
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No cell service at work
I have no cell service at work. I am hooked up to wifi and can only get text messages within the work area. However, anything external, I can not receive text, calls, or personal emails throughout the day. What can I do about this. Verizon needs to step up their game on towers.
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Service doesn’t work
I was told by this representative today that Verizon doesn’t guarantee cellular service so I need to stay home hooked up to my WiFi provided by your competitor but still pay Verizon full bills for my cellular service. You have the worst customer service and the worst cellular service I have ever experienced. I was told by…
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No Cell service
There is no cell service in my area. I have been with Verizon for a very long time and actually think I am going to have to switch to a competitor soon if service does not get better. Tim Watson Rd in Spearsville La. Are there any plans to extend coverage in that area or should I just give up and switch now?
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Executive Relations
In order to get in touch with Verizon executive relations, you have to FORCE tech support or whomever to create a case number for you, then executive relations will reach out to you via email. And do not be fooled between a CASE number and a TICKET number. Case numbers generally start with a 3 and are 7 digits. GOOD LUCK
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DTMF Not Working
I have a Verizon device. Just recently it was found that specifically Verizon users are no longer able to use DTMF when calling one of the facilities I administer. We have not made any system changes for quite some time. The feature is still working with all other carriers but since last Monday Verizon callers reported not…
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Pending Order Issue
Will be leaving Verizon after 12 years. We have paid for 5 lines at over 325 A month. Went to purchase new phones and the sales person pulled a fast one. My phone came in but not my daughters so I purchased mine but because they were on the same ticket when she went to buy hers a glitch in the system says pending. Verizon…
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Upgrade and customer service experience
I’ve been a Verizon customer for over 20 years with 5 lines, and I’ve always worked to keep my upgrades aligned so that all contracts remained clean. About 32 months ago, I upgraded online and had the phones shipped to my home. On the day they were scheduled to arrive, a man was parked near my house. When neighbors…
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internet
We pay $137 a month for two lines yet we cannot get Internet in alot of the 20906 zip code. Those with Tmobile and consumer ceellular have no trouble. Verizon needs to up its tower game. Of course If I up my $ it is better in some areas.
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No service!
I have not had service on any of the 4 phones in my Verizon plan for months when we are home. We are either in SOS or have 1 bar. We can’t receive calls or make them. This is an ongoing issue that Verizon has done nothing about. I am frustrated and angry by the lack of help I’ve received. I have two kids and it’s insane…
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Frequent Deadzones
In the Glen Burnie, MD area there are a bunch of deadzone spots. This has randomly happened over the course of this year.
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Verizon Network Service
I also, couldn't find a place to leave a review and saw others posting here . Very frustrated and basically fed up at this point with Verizon Service. After being a loyal Verizon customer for over 20 years, I think it’s finally time for me to try something new. What would truly be impressive more than any promotion or…
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RCS on Verizon “Second Number” Product
TL;DR: Has anyone successfully gotten RCS working on both numbers when using Verizon’s Second Number product (the add-on that gives you a second line on the same SIM)? My main line shows RCS as “Connected,” but the second number keeps saying “Not supported (4001)” in Google Messages. --- I recently set up Verizon’s Second…
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No service
I have spent countless months trying to find out why I don’t receive calls and lose service at my house. I pay $100 mo th for internet & extender, reprovisioned my phone, countless Apple Store trips and Verizon calls. Have iphone15 max. Im defeated and no idea what to do. It has to be sprinting with a Verizon dead zone or…
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Insulting service rep
working with a rep to upgrade two lines on my account. When the final offer came I declined as I was unable to pay the immediate upgrade fees. Rep suggested I borrow a friends card to pay. was beyond insulted after 10 years with Verizon and 7 lines I may need to transfer service.
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Support tickets pending for over a week with zero response
I have multiple support tickets pending for over a week from a failed upgrade of two lines at Best Buy. Was promised they’d be resolved in 24-48 hours… over a week ago. Zero resolution. Zero response to multiple messages in the tickets. This is pathetic customer support.
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School employees discount
It would be nice to have Verizon offer a discount for school employees. Like they do for the teachers. School employees do not make as much money as the teachers and it would help out numerous employees to have a discount on their bill. Please take consideration for this.
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my phone is coming up spam how can I have it removed?
We are a local business and my phone is used for customer scheduled appointment. When I call it comes up on verizon network as spam. We follow call guidelines and make less than 30 calls during business hours daily.
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Service in northeast Wisconsin
This company advertises the best network available. I can tell you from personal experience. Their service is nonexistent in northeast Wisconsin.
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Quality of serviceQuality of service this messages for cheryl and the outstandable.This is lisa with supportinics I am an invoiced number
The quality of my verizon service has greatly declined. I suffer frequent call dropped and inaccessible internet conditions. This did not happen in the past. I purchased a new phone in effort to solve this problem...it did not help. The service continues to decline. What is the problem?
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New TV close to extender goes SD and buffers
The tv closest to my extender is a new Samsung tv, I can’t make it through a show or a sporting event without it buffering and going blurry multiple times. Tech service keeps giving me the run around, did plenty of resets and refreshes, the last tech “enabled 5g” and said I should be good to go and left so I’m done with…
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Call Origination Information
Hi - I'm looking to view the current month's origination information for phone calls made. I realize these are not GPS tracking and are cell tower related so aren't exact, and I see origination on my previous month's billing detail PDF. I am looking ot see this same "origination" data for calls made since my last bill. I…
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My mobile is going into SOS very frequently since Friday afternoon
My mobile is going into SOS very frequently since Friday afternoon. I am in Illinois Suburb