Services & Perks (Archive)
Chat Transcript
I just completed a chat. I specifically asked about getting a transcript of the chat and the agent told me I would have the option to save the chat once it was closed. That turned out to not be true. Just a week ago I was able to copy and paste another chat. Today, that would not work. There needs to be a way (other than…
Cloud app and cloud web access issues
Installed cloud app and uploaded pics and docs. When access to the app, I can only access Home which shows recent uploads. I cannot access other tabs in the bottom. How can I fix and make this app work? Also tried to access cloud website. Manage photo instruction says navigate Account - Services & perks - Verizon Cloud.…
Software update installs games
I am SO SICK of getting the runaround from Verizon about this issue - I have called, I have texted, and every time they say it's fixed but it isn't! EVERY SINGLE SOFTWARE UPDATE FROM VERIZON INSTALLS **UNWANTED** & **UNAUTHORIZED** GAME APPS! Why, Verizon?! Why can't you fix this? Why do I see SO MANY complaints about this…
Verizon Cloud restore
Has anyone had any luck having their cloud restored? I was trying to merge the 2 cloud accounts on my plan and i removed the cloud service from my line. Everything disappeared. I went right back in and restarted the service but everything is still gone. I tried support but they werent sure if it would restore.
verizon cloud crashes
the desktop app for windows 10 crashes. it never loads and i cant even click on the "sign in" link. issue occurs even after i do a complete windows 10 reinstall. the app would be easier to use if a ftp connection option was included
Why do we not receive Wireless Emergency Alerts?
Wondering why none of our 5 phones receive Wireless Emergency Alerts - none? This is 3 Samsungs and 2 Iphones and none of them receive alerts? The settings are turned on for all. I also have a T-Mobile Samsung and it just received a flash flood warning but none of our Verizon phones received anything? We are in a potential…
Call Filter app - can't authenticate device
VZW asked me to delete and reinstall my call filter in relation to a totally separate issue - which I've done. However, on reinstalling it, whenever I hit get started with my cell phone number automatically filled in, I get thrown back after a minute or so to the landing page with the error banner at the bottom of the page…
Unable to cancel Google Play Pass
I've tried for the past month to cancel the Google Play Pass that I had a free trial for, however initially I kept getting some technical error message saying there was an active transaction on my account and I needed to try again. Now, that message is gone but the Cancel Subscription link is inactive How can I cancel the…
Chat Transcript
I was given a Chat ID for a recent chat with Verizon. Until May 10 2023 I was able to copy the text and save it to notepad. Recently they changed it so the text could no longer be copied and I have to take screen shots. I missed the first part of the conversation where the agent made all the changes to my account. How do I…
Verizon Cloud?
Has anyone else had trouble removing Verizon cloud from their account? I never approved it being added to my account and I have tried to remove it so many times it is ridiculous. I have tried in the store and they say they removed it and then it's still there. I have call and texted customer service so many times and each…
Verizon Cloud Desktop App Unresponsibe
Unlimited Verizon Cloud storage was packaged with 5G home Internet, but the desktop app hasn't worked in months and web access fails almost as often. It's become a bait-and-switch offer. The desktop app won't even allow a sign-in , as the sign-in link is broken. The pop-up window to log in appears every few minutes but…
Download everything at once verizon cloud web
I would like to download all of my Verizon Cloud to one of my personal drives. This is over 100,000 photos and videos that I have taken over the years and do not currently have a backup of anywhere. ( I know that wasn't smart of me, but here we are) The cloud says this is as ~415GB of storage which I find reasonable. I…
Previous Usage Message Log Empty
I'm trying to view and download, like I have in the past, my previous message logs from my last billing period. When I click on the Messages Log it says I have 73 used but the log, where it normally shows the numbers that I've messaged, says "No logs available" At first I thought it was because my billing period had just…
Verizon Cloud not working on Mac
Verizon Cloud not working on Mac.... I installed the app. I adjusted the system preferences settings as required. But when I launch the app and click "login" nothing ever happens. I have rebooted. I have reinstalled over the original install (I can't uninstall and reinstall as I can't get to the "uninstalll" option in the…
My Verizon App in Spanish not English
I have confirmed that my default language on my iphone is English and my communication preferences on my Verizon account is English. I have deleted and reloaded the App several times, each time it shows up in Spanish. Please help.
Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
So I went to Account>Apps & Addons>Apps & Addons Overview in order to enable my Disney+ bundle subscription that comes with the Verizon Play More plan. I followed the instructions, clicked the Go to Disney button and used the correct email address to setup the account. The Disney website then required me to put in my card…
Digital secure not working
Ultra 22 digital secure not working at all. Doesn't even come up when I click the link from Verizon sent to Google play says try again not available....what is going on. If I have any hacks or identity theft will Verizon be liable or even notify us since I checked all the boxes for the extras
Verizon smart family not blocking texts
I blocked 11 numbers on my daughter’s phone and it appears that she is still able to text them. These aren’t all apple phones either. Any suggestions?
Remote call forwarding
We have an elderly parent with a phone on our account. They have Alzheimer’s. They were receiving fraud calls and falling for them. We used to be able to forward the phone in the app to one of our phones for when we don’t need to contact them on their phone and could turn call forwarding OFF remotely if we did need to call…
Verizon Dollar Redemption for Gift Cards or Travel is Not Working
I've been trying to redeem Verizon Dollars for Gift Cards for almost 3 months now. The link to redeem them is supposed to take you to the cxLoyalty site. However, the link does nothing. It does nothing when you are on an internet browser. It actually gives you an error message when you click it in the Verizon app. I've…
About the Verizon Home App
What is the Verizon Home app? The Verizon Home app is a convenient way to manage your home network. It helps you to set up, manage, use and troubleshoot your Verizon home internet service. Who is eligible to use the Verizon Home app? Users must have eligible equipment to use the Verizon Home app. Use the Verizon Home app…
Introducing Verizon Home
Verizon Home is your all-in-one solution for managing and optimizing your home network. With a suite of powerful features and functionalities, you can take full control of your Verizon equipment and connected devices, ensuring a seamless and secure internet experience for your entire household. Key Features: Network…
digital secure on my bill ?
One day, I saw on my bill that digital secure was added to my iPad line for $5 per month without permission. I have spent hours every week talking to Verizon customer service and every agent so far has failed to remove it. Is there any way I can remove digital secure so I don’t have to pay for it?
Numbers ending in 0000
Have short codes changed format or does anyone know what these numbers are?
Asurion Replacement Phone Locked and refuse to unlock
I just spoken with asurion agent and she said once you get replacement phone we don't want to remove carrier lock we want you to use only Verizon this is what I got answer. I told her I'm going to use my verizon but I also use 2nd esim with different carrier she said we don't want that. Verizon customer support not able to…
Digital Secure System Scan iPhone stuck on "1 Threat"
I just noticed that Digital Secure turned itself on, and I'm checking out the features. System Scan seems to work, and checks my WiFi security and verifies that my iOS is up to date. Then I tap on "Got It" and it goes back to the Services Menu where System Scan still indicates "1 Threat". It's not updating properly. iPhone…
MMS Receiving problem
The problem is actually several years old. The problem exists on all phones I have tried (Samsung, Motorola or Xiaomi, different models, both Verizon and International versions, different firmware installed, rooted and not rooted). On all the phones the problem manifestates itself in the exactly same way. Problem…
vtext.com blacklist removal
Need to request blacklist removal for messages sent to vtext.com. Where is there a delist request page and/or is there postmaster@ address to contact?
Verizon customer service
We switched to Verizon 2 years ago due to the poor and, honestly, nasty customer service at our previous carrier. Verizon was everything I had hoped for - polite, competent and thorough. What happened? My son went to a store on January 2 to find out why his phone would not update - reasonable question. They couldn't figure…
Can't work with Zelle
Trying to reset my account with Zelle and I am unable to receive an authentication message from Zelle. Zelle customer service said it is likely because my carrier has Zelle's phone number blocked. It is not on my blocked numbers list. Does verizon automatically block some phone numbers thinking they are spam calls? Can I…