5G Home Internet
Issue with Returning Verizon Home Internet Gateways and Incorrect Billing
I am writing to express my frustration with the ongoing issue I’ve encountered while trying to return two Verizon home internet gateways. I initially contacted customer service over a month ago to request a UPS return box, which I was told would arrive within five business days. However, the box never arrived. I followed…
no gift card
i should have recieved the promotion for 200$ gift card. and yall just glitch my account every time i try to get a promotion. someone please help it’s beyond frustrating
Device Return Whiteland IN Disappeared
I recently sent my 5g wireless modem to Verizon’s Return Processing Center in Whiteland, Indiana, and now Verizon is claiming they never received it. I’m extremely frustrated because tracking shows the device was delivered, yet I’m being told it wasn’t received, and as a result I’m now being charged the full price for the…
$200 dollar Home Depot card or free Nintendo Switch Offer
We have been customers for 16 years. In May 2024 we purchased the home internet package. For doing so we had the choice of a $200 dollar Home Depot card or free Nintendo Switch. Having grandchildren we opted for the gaming system. We were told that in 65 days we'd receive a link to redeem our offer. We got the link it…
Unable to upgrade phones due to home internet cancelled pending order
So Ive been trying to preorder new phones but I can’t because of a canceled order that happened a month ago, I talked to support for 2hrs, then went to a location for 3hrs and now im on the phone again and it seems like theres not one competent person that can help me. The home internet I got at a store after I cancelled…
Got my gateway today, still can’t use it
Got my gateway today, still can’t use it , have went through everything that I was told to do , and absolutely useless!!! Red light steadily blinking.,, this motem is absolutely junk !!! I really hope you aren’t charging me for something that absolutely doesn’t work at all in any shape or form!!! send me box to mail it…
Defective Equipment Return
Your email dated September 11, 2024 stated: "We haven’t received the defective Verizon Home Internet equipment as part of your replacement order. Your account was billed the unreturned equipment fee shown below. Don’t worry. We’ll issue a full refund if you return this equipment within 30 days of this email." -------------…
Activation error
I picked up my equipment and at the time of making the initial configuration the red light does not stop flashing and does not give me the Wi-Fi connection
5g home internet randomly dropping in MA
Issue in MA. Constantly having my 5g home internet service dropping. I had ditched Comcast to save money and stay loyal to my cell provider in Verizon, also to have one bill and it's been nothing but nightmares. Lose service suddenly at least 2 times a week. Be watching tv or something and notice I have my connection drop.…
My 5g box stopped working
My 5g box just stopped working the other day and I was told I can’t pick up a replacement in store so I have to wait 3-5 days and I work from home. Verizon said they would expedite shipping which I was grateful for. Well the agent forgot to put apt number on the order so ups was unable to deliver it. I went on ups to try…
$200 Target Gift Card
I actually did get my offer and spent a little in store but now I can't find the link to get that barcode back ANYWHERE. I keep going in circles with customer service and not getting an answer. When I enter my info on the Verizon "Home Offers" section, it says "you've already redeemed your offer, contact us". What's the…
Returns to Fort Worth by Fed Ex paid for by Verizon, but no record in my account
We were given a FedEx shipping label from a Verizon Sugarland Texas store with this address to send back our router: CRTC(Lonestar), 2777 E. Long Ave., Ste. 111, Fort Worth, TX 76137. We have a POD from FedEx to show that Verizon received and Paid for, the shipment. This was August 23, 2024. As of September 11, 2024,…
Home depot gift card
I ordered and activated the 5g home internet. I was supposed to get info to redeem a 200 home depot card. I have not received anything. How do I go about doing this?
Connect link
Trying link my profile have problem, I only have home Internet service with Verizon. So can anyone help me.
5g home internet temporary suspension
I cannot suspend my home internet for more than 90 days Verizon tells me. As a “snowbird” I am away for half the year. Do they expect me to pay for three months while not using the service? I’ll have to switch carriers.
Sunday ticket
I am got 5g home internet plus so I could have the Sunday ticket and it won’t let me do anything with it. I have sent emails and tried to call and have gotten nowhere. I already missed week 1 of the nfl I don’t even know what to else to do
Billing issue - how to restore my credit score
A representative from Verizon came to my home and presented a high-speed internet service. They installed a new router near my house, as I was in search of improved internet connectivity. Unfortunately, the service turned out to be slow and not as promised. I was informed that I could return the router to a Verizon store,…
Internet
Credit has not been applied yet promised at the store that it would and now I’m being charged 60 dollars even after three billing cycles. This fill very predatory and will be following up with BBB. I was promised credit. I am a student and have other benifts. Now my internet is off and my bill is still high.
Gift Card/Nintendo Switch
* I signed up for the 5G home internet in June 1st, and the salesperson who came to my door (his name is Andy) told me that I’d be eligible for a Nintendo Switch or $200 Home Depot gift card. Well, here we are over 65 days later and there’s absolutely no hint of either of these perks anywhere nor any directions on how to…
DOOR TO DOOR SOLICITORS
Hello, I was previously a Verizon customer but decided to switch providers due to high bills. A few months ago, I encountered a door-to-door solicitor representing Moxie Management, who misrepresented the offer and resulted in me paying more than promised. Today, another Verizon solicitor visited my home, knocking…
Home internet
* Flat out did not work even with extender….. was no charge up front for 5 g tower and no back end charges….sent extender for 0.00 now I’ve asked for mailers twice and they charging me 375$ for “non returned”equipment. Firstly I see no contract about those 2 pieces of hardware. Second, rental of my home space is 100/month.…
Deco X55 setup
Just got setup with the ARC-XCI55AX. I would like to disable the router function and use the deco X55. How can I do that and also what are the next steps. Thank you
Early Termination Fee Reimbursement
The early termination fee reimbursement form doesn't work and Verizon knows it but chooses not to fix it- probably hoping that people will give up rather than following up on the reimbursement promised to them. I have tried through the mobile app, mobile browser, on my computer using Safari, Chrome and Edge- cleared…
Internet dropping signal
My router fluctuates between 2 bars and 1 bar and will drop signal frequently. When I try to use the “compass” in the My Verizon app, it doesn’t appear in the app
Everyone gets it but me
I have always been confused on why where I go in the states it seems everyone gets Verizon internet in my neighborhood except me. The cell tower is literally across the street……Every house other than mine has it. It’s wild.
$400 Home Depot credit
So i switched from frontier to Verizon and chose the $80 plan with a choice of the nfl ticket or $400 Home Depot credit . Since I care less for football I was going for Home Depot, but there is no credit for Home Depot. Thinking I’m headed back to frontier Fios!!! Will just deal with the issues at frontier !!!
Promotion Issue
I went to verizon to check out the home internet. The young lady convinced me to sign up because of a promotional they were having. If I signed up for the home internet I would receive a $200 home depot gift card or a pair of glasses that have a camera built in. After being with the company for 2 months, I reached out…
Target Gift Card UNREDEEMABLE
Signed up for 1gig home internet a while ago, and like most people it seems was guaranteed a $200 Target gift card as a signing offer, come 60 days later when I'm actually available to redeem it and every attempt to redeem it on this horribly structured website it doesn't work. Something always breaks on the webpage when i…
Nintendo switch promo
I signed up for the 5G home internet and never received the Nintendo switch ! I connected the internet back in 03/2024. It is now 09/2024. I was first informed to wait 65 days, never received a email after waiting. I have been calling for a month now trying to redeem my promotion, every time I speak to a representative I…
Verizon 5G internet
Very disappointed in Verizon. Took advantage of 5G internet 30 day free trial. Chose not to continue service after 30 days and requested an end to the service. Verizon agent agreed to send a return shipping label and box. The box was never received and I was continually charged for the service. Now they are saying they…