5G Home Internet
$200 and Nintendo switch offer
Tiles disappeared to claim this offer, I got the emails stating I can redeem both. When I click on the email it just takes me to the home tab of the app. I'm seeing a lot of people having this problem and theyre getting the run around. I hope this gets resolved or they're definitely losing my phone and wifi business and…
Im trying to pay my home 5 internet
Pay a 5g internet bill
Can you force LTE connection with ASK-NCQ1338FA
According to the config webpage status page, my LTE signal is -114 and my 5G signal is -115. Since 5G was rolled out in my area, I've had decreased speeds. I suspect my router is trying to connect via 5G instead of LTE. Upload speeds are now 1M up. Download varies between 10M to 120M. Curious if there is a way to force LTE…
Issues redeeming home internet offers of Nintendo switch and target gift card
I cannot redeem my offers due to the tiles not being where they should be. Pretty frustrating as I got the emails and the link doesn’t take me where it should.
Last time I ask this before I drop it off at a store
This is the last time I ask this question before I drop your equipment off at one of your stores. I don't even really care if I just leave it outside the doorstep. I'll take a pic as proof of delivery. I've called, chatted, left posts here and just get the run around. I DON'T WANT YOUR EQUIPMENT IN MY HOME ANYMORE. the…
Missing 5g Promotion Tile
I became eligible for either the $200 Target gift card or the Samsung Chromebook and I clicked the tile to redeem and it just glitches and took me nowhere. I tried to back out and attempt again and the tile disappeared. Anyone manage to figure this out?
Admin password for router
I lost my password for the admin network to get in my router I changed the password with my own not the one that was on the box. Now I’m seeing that they want you to reset it I’m also wondering this will effect all the devices I have is there a way Verizon can just reset the password without me resetting the whole router?…
Shipping label
I've been trying to return this 5G since February and have not received a return label or box. I refuse to pay the extra cost and this all seems like a customer care problem by Verizon to collect extra fees. What can I do to get this situation resolved.?
$200 amazon gift card
In December I added internet to my services as there was a $200 amazon gift card spiff for any new subscribers. On I believe April 25th I called to say I have yet to receive an email regarding activating a gift card. I was on the phone for over 40 minutes and they said they put in a request for this to be resolved and…
Target Gift Card
Unable to redeem my $200 Taget Gift Card. I have received my email and have the tile. Each time I click on the title and choose Target GC then check the agreement, it takes me back to choose Target GC again. I was able to order the switch with little issue. Please advise how I can resolve this issue. Thank you.
Offer switch
Can I switch what offer I got when signing up for the internet?.
Target gift card
Just opened a new home internet account. Trying to find out how to access the target gift card? The links from other comments did not work for me.
$200 target gift card
I hit the redeem my gift card, but I didn't receive any confirmation or information about what's happens next. Any help would be appreciated
Nintendo Switch and 200$ target gift card
Today is the day that i was supposed to be able to redeem my Nintendo switch and 200$ target gift card. The tiles have disappeared. I have tried online and in the app, but the tiles are just gone. Nobody from customer service can help me and I feel like I am being given the run around.
Home Internet Plus at Verizon Store and $200 Home Depot card
Hello, I just switched to Verizon from another carrier and was thinking about ordering 5G Internet online and get $200 Home Depot card. A couple days ago I headed to Verizon store to pick up new phone order. Guys there asked about Home Internet Plus and told, that they have the same Home Depot gift card or Nintendo Switch…
Did not receive promo ( 200$ target gift card & switch ) as promised
I took advantage of a promo for the 1 gig home internet promo for 200$ target gift card and a Nintendo switch . As stated above I got 1 gig internet . I noticed low speeds in the range of 200 mb . I called to see the progress on my promo and to acquire about the speeds of my internet . Lo and behold I was told that Verizon…
Exclusive Home Offer missing
I received an email on 11/17/23 telling me to redeem an exclusive home offer (either Amazon echo, $200 Amazon gift card or Xbox one s). I went to try and redeem it, then got an error and now it no longer shows. I’ve spoke to several Verizon representatives who keep escalating the issue and saying wait 48 hrs. But after…
Never received promotional Xbox X
Switched to 5G In-Home internet in early December ….. never have seen or received the promotional Xbox X……. Nor $200 card. We have contacted Verizon numerous times and get the runaround or department to department to department with no answer on what happened or what is going on. go into the Verizon store. Talk to the…
Target gift card
I am a new customer with Verizon and got that 80$ plan for home internet. I was supposed get a target gift card idk if it’s 200-300 not sure someone help me get this right
slow internet
the internet is very slow and it takes twice as long to load any website even on the phone. i rebooted the 5g gateway multiple times and the problem wont go away. it started about 2 weeks ago
New customer Target gift card and Nintendo switch promo
I am a new customer I signed up for $200 Target gift card and Nintendo switch promo and was informed that this promotion is only available for certain zip codes. I need help understanding this because I have not read that anywhere
Another customer with Xbox series X/$200 promo issues
I am yet another customer with promotion issues. I can not find the Xbox series X promo anywhere. I can see the Amazon redemption button, and the $100 vzw rebate has been filed, but I have no email about the Xbox or anywhere to redeem it, both in app and on web browser. I have confirmed with a live agent that I qualified…
1 GiG connectivity issues
Recently upgraded from 75/75 to 1 Gig. Installer assured me that connectivity would reach all parts of home as he wanted to out the router in basement where it was already installed prior. He told me I no longer needed coax cords and cut them. As soon as he left my tv wasn’t working, computer wasn’t getting connectivity…
Cancellation coverage for previous service
How do I go about step to getting Verizon to cover my previous internet provider charge in the time of installation of Verizon internet an disconnecting previous service but charged by previous provider
Two $200 verizon gift card & target gift card
I was able to redeem one of the Verizon gift cards. With the second Verizon gift card its an error that it can not be added. The target gift card link gives me an error of : Error CodeEGIFT_SAE_504 Please call (833)215-2644 and reference the following info, when I talk they say its a known issues and will be resolved in…
Cannot register 5G Home to My Verizon account
A few weeks ago I purchased the 5G Home Internet. It works great. I get 300mbps and it rarely goes down. My problem is with registering my 5G Home Internet with My Verizon account... When I select "link a device" after signing into my Verizon, I have the option to link a 5G Home internet device. I select that option, and…
Home Internet Return Box
I cancelled Home internet on 4/22/2024 and the agent told me Verizon would send a box for the router to return. 5days passed, I called and they said the box would arrive soon. 10 days past, I called them and found nothing was sent so the box was ordered. Now 5 more days passed, nothing yet. Verizon initially said if I…
Early termination fee reimbursement order number????
I am trying to fill out the early termination fee reimbursement form but it's asking for an order number. I've tried my verizon order numbers and the order number from my previous provider and nothing has worked. What am I supposed to use??
Software Version: 3.3.0.3 update for ASK-NCQ1338
This problem was supposedly going to be fixed in Software Version: 3.3.0.3, but unfortunately, I have been unable to update the software on my ASK-NCQ1338. This has given me a headache for six months. It's hard to imagine such a low level of technical service from a company of this size. I am I am a verzion loyal user for…
I have a net gateway from Verizon ARC – XCI55AX
Does anybody know if you can use a different router to connect to the Verizon router to act as a bridge So that way, you don’t have all the same traffic in the house flip-flopping back-and-forth and not have to have Wi-Fi extenders throughout your house! Looking for anybody that can help! Thanks