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Missing Text Messages
A person sent me important text messages today at 10:04. I did not get them. They say sent and are in blue on the person's phone. I got a different message at 10:40 saying I ignored the text. The person also suspects that I deleted the messages. I did not. Any help with this? Are these missing text in a cue somewhere?
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VERY SLOW payment processing
I have always asked for paper billing. I still get online notice of my upcoming payment due. When I do get the paper bill it is processed and mailed the very next day. That mailed payment take over 20 days to get to Verizon and be processed. I get past due notices and late fees applied due to my next bill. Verizon is the…
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Google Play Pass
My Verizon plan gives me free Google Play Pass. I activated it, but the "go to Google Play Pass " link never loaded. So I need help with my Verizon connecting me to Google Play Pass? Step 9 in the instructions didn't work.
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Dropped phone in river
I bought iphones for my 2 daughters and myself last year. My 14 year has dropped her phone numerous times and cracked the screen protectors. My 16 year old has always been the one to keep her phone looking new for years at time. I decided I probably need to get insurance on the phones so I got the Multi Device Protection…
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Is my phone compatible?
Can I add an unlocked iPhone 5s (model ME296LL/A) to my cell plan. I am not able to tell in this will run on the current cell networks of 4G LTE or not.
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I keep getting Message Send Failure but messages are going through
On 4/29/2023, I started getting "Message send failure" messages every time I tried to send a pic through text. But, the text and pics are actually going through fine. I get immediate responses from the receiver, and have even tried sending from my personal phone (iPhone 11 Pro, Verizon) to my work phone (iPhone 12, also…
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iPhone not receiving voicemail & cannot record greeting
Of four iPhones on our Verizon account, one of two of our iPhone 13's (iOS 16.5) does not receive voicemail via the Apple Phone app since 5/8/23, nor does it allow recording a custom greeting for voicemail. Incoming calls are indicated with Notifications, and are listed under "Recents" in the app. VM can be retrieved from…
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Smart Family Companion not active on iPhone 13
Upgraded my child from android to iphone yesterday and can't get smart family companion app to activate. The app is downloaded to her phone. I can see her location; but that's all. The app says it's not active. When I use my parent app to send "instructions." the text message isn't received on her iphone. She can't call or…
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Porting error
I ported in a number on a iPhone 11 Pro Max from AT&T to Verizon which was to be added to my existing account. Instead of adding the device to my account, the number replaced my existing number on my iPhone 14 Pro. I’ve been calling customer support continuously since the past 8 days to help me transfer the number back to…
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How to transfer iPad Pro to another ipad pro
How can I transfer my old iPad Pro when I don’t have it to the new iPad iPad
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Blacklisted IMEI
Hey,I recently purchased my iPhone 14 pro from a local on Facebook marketplace. Prior to purchasing, the phone wasn’t locked nor blacklisted and everything was perfectly fine. That was until I tried to switch my networking services from the older device to the newer iPhone 14 pro. So I contacted my carrier and apple and I…
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sim card
can a verizon sim card be used on a us cellular phone
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unlock iphone
I am abroad, I bought the phone in America. After 3 years, I did a factory reset and my phone could not activate without a US SIM card. I found such a sim card, an old verizon that had not worked for a long time, inserted it into the phone and activated it. Now my phone is verizon locked and won't work with other sims.…
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Switch from basic voicemail to visual voicemail
Hi. A few months ago I switched from an android LG G7 ThinQ to an iPhone 13 Mini. On the LG I used Verizon's basic, dial-in voicemail. When I activated my iPhone, that setting carried over and my voicemail was automatically set as dial-in without ever prompting me to set up my voicemail or change how it worked. However on…
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Verizon protection and security apple
How do I set up and reinstall the features after a number change?
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voicemail notification
I have noticed a delay in receiving notification that I have a voicemail. Is there a way to fix this without having to reset my phone?
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Iphone12 pro max activation issue
I’ve got a new phone was a new SIM card, which is technically activated now, but does not allow me to make calls or receive texts - particularly important ones, like Verizon verification codes. Is there anything that can be done to circumvent the text message verification when switching to the new SIM card?
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Nationally (tv) advertised $800 trade in for new iphone 13 false advertising
After weeks of seeing the verizon ads on national tv for an $800 trade in to purchase the iphone 13 (May/June 22) we confirmed 2 WORKING phones on our account would qualify and made the trade. Now 5 months later we are still trying to get Verizon to live up to their advertising. It's the deny, defer, delay tactic. Today I…
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Wrong number on phone
Activated new phones today and they put the wrong number on the wrong device. How can I switch them after hours?
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wifi only for travel?
If I have a personal pocket wifi, do I still need to purchase a travel package from Verizon? I should be able to use wifi only, correct?
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Voice mail takes days to weeks to show up
In the last few months, voice mails have been significantly delayed in showing up on my phone. Varies from a few hours to a day (most frequently) to up to a month. In addition, visual vm has stopped working for some reason.
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Shutting off phone calls and texts while traveling abroad but able to use the camera
Can I turn off my phone while traveling abroad to disable it from receiving or making calls or receiving or sending texts but still use the camera?
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what are telephone numbers that end all in 0's?
What are telephone numbers that all end in 0's?
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Roaming
I keep seeing the question regarding the roaming message when trying to make an outgoing call that states that the caller is now roaming and must call for a pin, can make a collect call, etc. But what I'm not seeing is an answer to the question. The responding reps want to know the zip code, etc., but no answer is given. I…
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Can't send or receive SMS messages on iPhone 13 Pro
Please help! This problem keeps happening. I cannot send or receive SMS messages on my iPhone 13 Pro. I cannot receive two factor authentication codes for logging into websites. I spent 4 hours on the phone with Verizon tech support just 3 weeks ago fixing this problem and yet here I am again, experiencing this same…
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Unknown number on group text
I belong to a group and when the leader sends out a text it comes to me with a number other than his own number. None of the group members are listed on it and I can’t reply back to the group. The number shows up as 588-{edited for privacy}. If I call it it goes to Verizon and the call cannot be completed. It seems this…
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someone else is getting all of my phone calls.
My phone calls are going to this person I haven't spoken to in weeks , and they even get all my voice mail. The call forwarding is completely off on my phone and I never left my phone alone with this person for them to do anything. someone help me please!!! I've called apple and Verizon no one can help me.
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viewing data usage
Why can't I see my data usage during the current billing cycle?
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new device replacing a destroyed device
I just replaced a destroyed phone with a new one. Id like to move it to a new Apple ID.
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My iPhone 14
Hey I need help with my iPhone 14 I ordered it online I didn’t receive a email but after I ordered it I received the order number I didn’t know that I need the a code I didn’t screenshot it idk why but I copied and pasted the order number 🤦🏽 I did take a video off the payment on my cash app tho