Apple (Archive)
Device activation
Hi my Verizon iPhone broke and I replaced it through AppleCare. I cannot log in to my Verizon account because I do not have access to my old phone, obviously. Help please!!
Reset a phone number?
We bought a refurbished phone for my kiddo. The phone number assigned to it must have been with a different account. Once they received it, they keep getting phone calls from credit card companies and "live" people asking to speak to someone else. We keep blocking the calls and texts, but is there a way to get the phone…
CreditDocs.VZW
I need to make an order
IPhone 13 - "dual Sim", but what does it start with? Sim Card or ESim??
Daughter is about to study overseas in Spain. She has an iPhone13 which is supposed to have "dual Sim" capabilities. So if she wants to buy and install a local Sim card in Spain, how do we know if she currently has a physical Sim card (for her regular US number) that she needs to remove, or if she currently has an eSim for…
want to dl all my verizon photos and videos to an external hard drive on my mac. how do i select all on mac?
I want to fdownload all photos and videos from verizon cloud to an external drive to avoid being forced to upgrade to the new 2 tb plan. How can i select all to transfer to an external disk? thx george
All of a sudden I cannot make or receive calls/texts cellular settings says error
I’ve been without a working phone for over a week. The rest of my family switched to a different carrier and I stayed. After that my phone slowly quit working until it completely stopped. I’ve spent 4-5 hours on the phone and the same amount of time on chat with Verizon who STILL hasn’t fixed it. They tell me someone from…
Voicemail Issue
For the past 3 months since adding a new line to my account the new line has been unable to utilize its voicemail. I have worked with multiple verizon agents, tier 2, supervisors and am beginning to reach a breaking point. As both an engineer myself and a consumer I am not only frustrated with the issue the line is…
Delayed Voice Mail - iPhone 12
Today (8/15/23), I received 5 voice mails sent to me dated 8/1/23, 8/2/23, and 8/3/23. I also had someone contact me yesterday and was told that they were unable to leave a message. The caller's phone number was not blocked.
Locked Sim
Hello, I would like to know if it’s normal to have the SIM locked. I just got a new cell phone plan with the IPhone 14 128GB, but after setting up the iPhone, I just saw that it’s locked. Plus, I tried to sign in Verizon app but the specialist didn’t told me about a password to create (only a 4 digit pin). Now I can’t sign…
Unlocking device
I want to ask why my mobile phone has been activated for 60 days and it has been a white list. Why didn't you unlock the operator for me?
iPhone 14 Pro mms/pictures not working
Hi, I have been having an issue with Verizon ever since I signed on with them over 6 months ago. I purchased an when I signed on, so the phone was brand new. I am unable to send or receive multimedia (mms) and pictures from my iPhone to android devices and vise versa. I have contacted Verizon week after week. I am always…
Return Phone Missing at UPS Location in Fort Worth TX
I ordered online an # via the Verizon website. I got my new phone delivered with the prepaid UPS Label to send my trade-in phone ($550 trade-in value) according to the purchase agreement. I sent the old phone, and the UPS tracking log shows that the phone arrived at the UPS facility 12 days ago I called UPS and nobody…
SIM card return
When returning an i phone to verizon with prepaid package do we need to return the SIM card for full trade in credit? Many people are saying to remove it for security purposes.
Pre-Ordered two phones at the sametime only one came
I pre-ordered 2 galaxy z flip 5 phones on 08/06/2023. One shipped and was delivered on 08/10/2023. The other is still showing as ordered, not shipped, expected delivery 08/11/2023. I can not get my delivered phone because the other phone is pending. The week before this we had an issue with out 3rd line and a sim card was…
FSN021va Gateway
FSN021va Gateway disconnects and connects every 2 hours like clock work. Tier 1 has no clue. Can't get any further. Using Gateway in Pass-through with a static IP address. Has handled the traffic great. Disruption with Gateway, every two hours, to VPN, streaming and Sip connections.
Shipped my trade in phone through UPS, UPS lost phone
I selected to ship my old iphone through UPS. On May 5th, I dropped off my old iphone through UPS. UPS scanned my QR code from Verizon. As of May 22, Verizon has yet to received it. I called Verizon to find out status and Verizon was able to provide a UPS tracking number. I contacted UPS and their website for this tracking…
eSIM in Europe for Dummies
Hi all, I am going to France, Spain, and Italy in a month. I plan to buy a new eSIM package from orange, a French carrier. It will include voice calls, data and text. this is the first time I have tried this. I generally understand how it works, but I'm not sure about a couple of things that maybe you can help me with: 1.…
Service getting increasingly worse
When I moved to my current neighborhood about 4 years ago, the service on my street was a little spotty and inside the house there were dead zones, nothing Wi-Fi couldn't bandaid and having a good call spot made it possible to not drop calls. Outside of the house, the street had low service bars but for the most part,…
Does iPhone 13 have a SIM card?
I’m considering a switch and would like to use SIM cards while traveling internationally.
Sim
I am trying to switch phone services and I was told I have to unlock my sim. I have the PUK and the sim PIN. How do I unlock it so I can transfer services.
Changing plans and pricing
So I was on a grandfathered phone plan with limited data plan. I called and struck a deal with one of the representatives on a chat window (which I took screenshots of the entire conversation) where they told me I could get as a loyal customer of 20+ years, the unlimited plus plan for $140 INCLUDING taxes and fees. Then…
Blacklist iphone
can you remove my phone from the blacklist?
Message+ - Not able to generate pin
I’ve been using the message+ app for a while now, but about a month ago, I believe after an app update, I was logged out. I still continue to receive push notifications to my phone of all of the sms messages, but can’t open the app to view them. Recently I deleted the app completely and reinstalled to try to login again,…
Trade in sent to wrong address?
I purchased a new ipad on line and the box contained an envelope and 2 labels. It appears that I might have sent the trade-in to the wrong address as Verizon hasn't even shown it as picked up although UPS has it being delivered. I sent the trade in to 4801 Merchantile Drive Bld 17 in Fort worth Texas.. The other label I…
How to do a Port request
How to start a port request
Dropped calls using wifi
We have been dealing with this for 5 years. The Verizon coverage on our street in an active adult community is almost nonexistent so we must depend on wifi calling. We can go a few weeks with no problem. Then wham! Several weeks of dropped calls after a few minutes. We can hear the other person but they cannot hear us and…
iPhone
I have bought an iPhone 14 pro max LLA model carrier locked and blacklisted by Verizon I have no idea about that I bought phone box pack from pakistan I have receipt of purchasing date and also have proof of date of activation. I have no concern with blacklisted . Please unlock my device so I can use my SIM card
How do I get a copy of my phone calls inside right now
Cannot set up email accounts based on cpanel on iPhone 14
I have five (5) IMAP email accounts. I have been a Verizon customer for more than a few years. I just traded in my Samsung Galaxy S9+ for an iPhone 14 at my local Verizon store. Now, two (2) of the IMAP email accounts that worked perfectly on the S9+ won't work on the iPhone 14. Both accounts are based on cPanel accounts I…
Pay off a phone
I bought my phone with a $300 discount. Am I able to pay off early? I have 6 months left.